- Birdeye is a platform that allows businesses to manage and respond to customer reviews across multiple platforms, and also offers features like encrypted payment processing and AI-powered review responses.
- Reviewers appreciate Birdeye's user-friendly interface, its ability to compile reviews from various platforms in one place, and the convenience of its automated features like QR code and email review requests.
- Users mentioned issues with Birdeye's customer service turnover, the AI feature's inability to learn a company's brand voice, and delays in displaying reviews from other platforms in the Birdeye dashboard.