Reviews Summary: Live Chat Software with Knowledge Base Features
Currently there are 47 Live Chat software products with Knowledge Base features listed on G2, and together they have generated 14,780 total reviews. These reviews are generated using the qualitative and quantitative feedback from G2 members who have used these software products.
G2 users review Live Chat software products based on criteria relating to user experience, setup, and support. Below you will find how users rated the 47 Live Chat software products that have Knowledge Base features based on those criteria:
- Ease of Use: 8.8/10 average user rating
- Quality of Support: 8.7/10 average user rating
- Ease of Setup: 8.5/10 average user rating
To help you compare and find the best Live Chat software product with the right Knowledge Base functionality for your business, we have gathered some additional details and FAQs below.
What Live Chat products with Knowledge Base features have the most reviews and are the highest-rated?
Based on quantity of reviews and average ratings, these are the most popular Live Chat software products with Knowledge Base capabilities according to G2 users:
What Live Chat software products with Knowledge Base capabilities are the most liked according to G2 users?
Based on the G2 ratings scale and regardless of review count, these are the highest-rated Live Chat software products with Knowledge Base capabilities:
- Tidio is rated 4.7-stars with 1,347 reviews.
- Qualified is rated 4.9-stars with 889 reviews.
- Gladly is rated 4.7-stars with 485 reviews.
- HelpCrunch is rated 4.7-stars with 191 reviews.
- AiTrillion is rated 4.9-stars with 45 reviews.
Which software products with Knowledge Base features are the highest rated on G2?
These are the Live Chat software products offering Knowledge Base capabilities and have the highest ratings:
- Qualified has received 889 reviews and is rated 4.9-stars.
- Tidio has received 1,347 reviews and is rated 4.7-stars.
- Gladly has received 485 reviews and is rated 4.7-stars.
- HelpCrunch has received 191 reviews and is rated 4.7-stars.
- Gist has received 210 reviews and is rated 4.6-stars.
Review Snippets for Live Chat Software with Knowledge Base Features
| Questions | Responses |
|---|---|
| Here is what users liked best about Live Chat software with Knowledge Base features. |
Zoho Desk: "When our agency implemented ZOHO we used support a lot and I mean a lot. They were quick, polite, and accurate."
- William S., Director of Digital Media at iSynergy, Small-Business (50 or fewer emp.)
Salesforce Service Cloud: "Email integration and fast searchability."
- James C., Senior Technical Consultant at Udemy, Mid-Market (51-1000 emp.)
Intercom: "Very simple to integrate with your platform and website. You dont need to waste any time and energy in trying to figure it out."
- Zlatan D., Account Manager with SalesIntel.io helping clients grow their business and crush their goals || Startup || Growth || DaaS || SaaS, Small-Business (50 or fewer emp.)
|
| Here is what users liked least about Live Chat software with Knowledge Base features. |
Salesforce Service Cloud: "It is great for a big organization, not for small scale ones. It has a ticket only focus that makes the app limiting to some companies that need a more robust set of help desk software"
- Sara Luisa H., Digital Marketing Professional, Small-Business (50 or fewer emp.)
Zoho Desk: "There is no way to get the ticket number removed from the email subject line."
- Anthony R., Sales and Marketing Director at Benefit Comply, LLC, Small-Business (50 or fewer emp.)
Freshdesk: "We been super happy for a year using Freshdesk afterwords everything went south. We started experienced performance issues and stability problems both on Freshphone system and support desk end."
- John B., System Analyst at Tacton, Small-Business (50 or fewer emp.)
|
| These are what users recommend to others considering popular Live Chat software products with Knowledge Base capabilities. |
Zoho Desk: "Esay to set up great pricing and support"
- William S., Director of Digital Media at iSynergy, Small-Business (50 or fewer emp.)
Freshdesk: "make sure it integrates with your CRM / Project Management Software."
- Mike L., 🚀 Website Creator // LEGO Nerd // Eagle Scout // Speaker // BNI // Founder @ Eternity, Small-Business (50 or fewer emp.)
Intercom: "Overall the easiest and best product on the market so far!"
- Zlatan D., Account Manager with SalesIntel.io helping clients grow their business and crush their goals || Startup || Growth || DaaS || SaaS, Small-Business (50 or fewer emp.)
|
| These are the problems users said the software was solving and how it is benefitting them. |
Zoho Desk: "They made the transition to ZOHO very easy answering all of our questions and concerns."
- William S., Director of Digital Media at iSynergy, Small-Business (50 or fewer emp.)
Salesforce Service Cloud: "Tracking customer interactions."
- James C., Senior Technical Consultant at Udemy, Mid-Market (51-1000 emp.)
Intercom: "Incoming and outgoing conversations with our clients."
- Zlatan D., Account Manager with SalesIntel.io helping clients grow their business and crush their goals || Startup || Growth || DaaS || SaaS, Small-Business (50 or fewer emp.)
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