# Zuper Reviews **Vendor:** Zuper **Category:** [Field Service Management Software](https://www.g2.com/categories/field-service-management) **Average Rating:** 4.7/5.0 **Total Reviews:** 152 ## About Zuper Zuper is the most adaptable and intelligent field service management (FSM) solution that helps service businesses automate scheduling, dispatching, mobile workforce operations, and customer communications. Designed for mid-market and enterprise organizations, such as Roofing, HVAC, Plumbing, Electrical, and other field service companies—Zuper transforms technology into a competitive advantage. With Zuper’s unrivalled technology, organizations can empower field teams, delight customers and grow their businesses, transforming their teams into Zuper heroes. Key features: Intelligent Scheduling & Dispatching Automate scheduling and routing by matching jobs to the right technician based on skills, availability, territory and proximity, and generate efficient recurring routes to save travel time and fuel. Mobile App with Offline Mode Empower technicians with a user-friendly iOS/Android interface for job details, service history, checklists and customer data—even without connectivity—so they have everything they need onsite. Customer Portal & Real-Time Updates Offer end users a self-serve portal for service requests, quote approvals, job tracking, online payments and automated ETAs/notifications to keep customers informed at every step. No-Code Workflows & Automation Empower operations teams to build end-to-end workflows for scheduling, invoicing, contract renewals and notifications via drag-and-drop logic, reducing manual effort and errors. Analytics & Reporting Turn operational data into actionable insights with customizable dashboards and reports on workforce productivity, service performance and revenue trends, accelerating business growth through upsell opportunities and instant payments. Scalable Integrations Connect to 60+ best-in-class applications—such as HubSpot, QuickBooks, Zendesk and Sage—via prebuilt connectors and open APIs to maintain a unified, extensible technology stack. ## Zuper Pros & Cons **What users like:** - Users praise Zuper's **exceptional customer support** , highlighting their responsiveness and commitment to meeting business needs. (22 reviews) - Users appreciate the **customization options** in Zuper, enabling tailored solutions for efficient field management and coordination. (14 reviews) - Users love the **ease of use** of Zuper, finding it simplifies operations and enhances efficiency effortlessly. (12 reviews) - Users value the **seamless integrations** of Zuper, enhancing efficiency and providing a comprehensive view of operations. (10 reviews) - Users appreciate the **easy scheduling** of Zuper, streamlining field service operations and enhancing customer experience. (9 reviews) - Tracking Efficiency (7 reviews) - Users find Zuper to be incredibly **user-friendly** , enhancing their daily operations with ease and customization. (7 reviews) - Real-Time Data (6 reviews) - Time Management (6 reviews) - Data Management (5 reviews) **What users dislike:** - Users report that **improvement is needed** due to bugs and difficulties with parts integration and time entry customization. (7 reviews) - Users report a **long learning curve** for first-time users, making initial navigation challenging and frustrating. (7 reviews) - Users experience **customization difficulties** with Zuper, finding the process complex and requiring additional support for setup. (4 reviews) - Users face **feature limitations** with Zuper, necessitating reliance on bespoke solutions and complicating integration processes. (4 reviews) - Users experience **slow performance** with Zuper, particularly in the mobile app and while navigating features. (4 reviews) - Users report **technical issues** such as bugs and limited functionalities that hinder their overall experience with Zuper. (4 reviews) - Delays (2 reviews) - Email Issues (2 reviews) - Setup Difficulties (2 reviews) - Connectivity Issues (1 reviews) ## Zuper Reviews ### 1. Streamlined CMMS with Room for Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Megan R. | Chief Executive Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Zuper?** I do like that Zuper has already added quite a few features even since we started with them last year. I love that it integrates with HubSpot and that it's customizable for our company. They also have a really easy-to-use system for our field technicians. **What do you dislike about Zuper?** It definitely took us way longer to implement than what we were told to begin with. The implementation team was not as helpful as what I would have expected. Implementation was not very smooth. I also struggle with the integration with QuickBooks, and some of the features that I was originally under the impression would work, does not work. **What problems is Zuper solving and how is that benefiting you?** Zuper streamlines our work orders by integrating with HubSpot, turning potential deals into work orders effortlessly. ### 2. Versatile Field Service Tool with Powerful Features, But Complex Implementation **Rating:** 4.5/5.0 stars **Reviewed by:** Ifeoma E. | Operational Supervisor , Health, Wellness and Fitness, Mid-Market (51-1000 emp.) **Reviewed Date:** October 19, 2025 **What do you like best about Zuper?** Zuper is a versatile field service approach that facilitates the process of managing work orders. The software ensures that inventories are closely controlled, easy scheduling and distribution, focus on GPS tracking, and works even in offline mode. The software has a well thought out mobile app that ensures technicians easily capture videos or photos, collect digital signatures and all payments are made on time Zuper works closely with at least 60 plus apps, and its API architecture is simplistic We closely control or configure Zuper to ensure our workflow is efficient and smooth **What do you dislike about Zuper?** Zuper implementation is non trivial, something that brings issues when shifting between complex workflows The comprehensive features of Zuper brings high performance complexities, more so when optimizing the performance of this app **What problems is Zuper solving and how is that benefiting you?** We use Zuper to schedule and plan for field tasks, where we assign technicians and other players for easy operations The field communication process is swift and we access photos, data, videos and updates concerning the events in the field The offline operations nature of Zuper and mobile accessibility makes the software efficient and reliable The digital payment processes eliminates all the paper work and errors that occurred in making hasty invoice payments The program is designed to handle the growing field activities by assigning more resources and human capital ### 3. A wonderful user friendly software **Rating:** 5.0/5.0 stars **Reviewed by:** Megan P. | Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2025 **What do you like best about Zuper?** Zuper is extremely user friendly and easy to use. Our experience with our previous field service software was clunky and difficult. After switching to Zuper we were able to get everything we were looking after so many years of struggling. We had a great team helping us create our program and the customer service has always been so professional and innovative with coming up with options for what we need. Sanyukta has been with us every step of the way. She has shown excellent communication throughout our entire transition to Zuper. **What do you dislike about Zuper?** Zuper has many custom settings but it is a newer program so there's a lot of things in the works. Every month there are more and more features available but it does cause some delays if you're looking for a specific feature. **What problems is Zuper solving and how is that benefiting you?** In our previous field service program, everything was overly complicated which caused a lot of frustration and errors. Since switching to Zuper we are able to utilize the program with ease. This allows us to invoice jobs faster, keep track of inventory without any discrepancies and have an overall more positive everyday experience. ### 4. Efficient Field Service Management with Zuper, but Some Usability Hurdles **Rating:** 5.0/5.0 stars **Reviewed by:** Salah S. | F, Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Zuper?** What I like best about Zuper is how it simplifies field service operations with smart automation, easy scheduling, and real-time tracking. Its AI features and mobile support make managing teams and jobs more efficient, while integrations and clear reporting give a complete view of the work. It saves time, improves coordination, and delivers a better customer experience. **What do you dislike about Zuper?** What I dislike about Zuper is that it can feel a bit complex at first, with a learning curve that takes time to get used to. Some features require extra support to customize, and the mobile app can occasionally be slow or glitchy. Navigation and search aren’t always smooth, which can make daily tasks less efficient. **What problems is Zuper solving and how is that benefiting you?** Zuper solves problems like messy scheduling, poor communication, and lack of real-time visibility. It keeps jobs organized, automates tasks, and improves team coordination. This saves time, reduces errors, and helps deliver better service to customers. ### 5. Zuper- Nice FSM software buddy **Rating:** 4.5/5.0 stars **Reviewed by:** Shreyan R. | Business Analyst, Construction, Mid-Market (51-1000 emp.) **Reviewed Date:** October 10, 2025 **What do you like best about Zuper?** Zuper gives the user ability to customize things as per the organization needs rather than restricting it. It is understandable that every organization behaves in a different way and it helps the user automating things and set up their own checklists as per their needs. Another features will be the schedules which tracks technician in real time and also highlights the status of their jobs. It also helps user reassign jobs in case of urgency. Also I would like to mention that they have a good customer support which helps people resolve issues faster. **What do you dislike about Zuper?** Although there isn’t much to dislike about Zuper, I would mention that first-time users might find it a bit difficult to learn. Additionally, some people have noted that there are occasional glitches in the mobile application features. **What problems is Zuper solving and how is that benefiting you?** Zuper assists with resource allocation by considering people's skills, availability, and the urgency of each project. Often, organizations rely on manual tools for updates, which can lead to missed appointments. Zuper also enables field technicians to update their status and data in real time, allowing the back office to stay informed about each technician's progress. Additionally, it provides technicians with all the necessary job requirements and assigns jobs based on their specific skills, which helps minimize wasted time for both the job and the technician. ### 6. Seamless Integrations and Real-Time Tracking Boost Productivity **Rating:** 4.5/5.0 stars **Reviewed by:** Gomez R. | QC Specialist, Building Materials, Mid-Market (51-1000 emp.) **Reviewed Date:** November 24, 2025 **What do you like best about Zuper?** It has great integration strength with multiple tools. This integration has promoted seamless streamline workflow that results to high profitability. It is a powerful too for scheduling and for real-time tracking so we know which sale representative is where. **What do you dislike about Zuper?** There is nothing to dislike this tool for, it has been seamless. **What problems is Zuper solving and how is that benefiting you?** It reduces manual tracking of our employees as it offers real-time tracking hence we are able to see where our sales team are and also helps us in scheduling to avoid over using some employees for any deployment. ### 7. User friendly platform for quoting, customer and job management **Rating:** 4.5/5.0 stars **Reviewed by:** Darren R. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** July 03, 2025 **What do you like best about Zuper?** Zuper is very intuitive and easy-to-use on both desktop and mobile, making training the team fairly easy. Most aspects of the system work well out of the box, but where customisation has been required for our particular needs, the Zuper team have been really flexible in implementing bespoke solutions. Sanyukta in particular has been extremely helpful with getting us on-board, and has been quick and efficient at implementing those solutions. The development team seem to be releasing general updates and improvements regularly as well which is promising. Overall we'd highly recommend Zuper! **What do you dislike about Zuper?** Whilst Zuper have been excellent at implementing bespoke solutions for us, the limitations and simplicity of the various integrations means we've had to rely on these bespoke solutions more often than not, which has increased our implementation timeframes quite a bit. **What problems is Zuper solving and how is that benefiting you?** We were looking for a user-friendly (and, in particular, mobile-friendly) system for our field team to be able to manage customers, quote for products and services, manage assets and create and manage jobs. Zuper does all of this very well especially as a standalone platform, and will increase our efficiency as we get used to using it. ### 8. Flexible, Straightforward Platform That’s Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Zuper?** The platform is flexible and straight forward to use **What do you dislike about Zuper?** the way the system define users and its rights to access the features **What problems is Zuper solving and how is that benefiting you?** it solves the complete recording of workflow and able to use the same data to improve it more ### 9. Easily Request and Track Services **Rating:** 5.0/5.0 stars **Reviewed by:** Anubhuti G. | Senior Data Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2025 **What do you like best about Zuper?** This platform allows customers to request services directly through the customer portal and keep track of their service history. Customers can select their preferred appointment date and time when making a service request. It also helps your back-office team save time by automatically turning requests into jobs. Additionally, customers can view their job history, follow the status of technicians, and leave feedback, all within a single platform. **What do you dislike about Zuper?** There is no such thing which I do not like about Zuper.Its easy to use and convinient for our customers **What problems is Zuper solving and how is that benefiting you?** With Zuper, our customers can access self-service options, which saves time for both them and us. Its ease of use also makes it a valuable addition to our services. ### 10. Zuper is exactly what we were looking for. **Rating:** 4.5/5.0 stars **Reviewed by:** Alan B. | VP/Operations and Finance, Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2025 **What do you like best about Zuper?** Zuper is completely customizable. I looked at more than a dozen FSM software solutions. I found most were built for independent contractors. We are a fairly large operation with 100 mobile service technicians and I was worried that the features would not scale up to what we needed. Zuper has proved to be a very nice solution with plenty of features to give us the information we need. Since we went live in January they have had several updates that add even more features that we didn't even know we needed. Other companies tried to bash on Zuper about their support being in India. Do not let this deter you. I have had nothing but great interactions with Rakul and Preetha. They are very responsive to our needs. **What do you dislike about Zuper?** We are a very specialized industry and it is hard to customize a software to exactly how we work. Our implementation has taken longer than it should, more our fault than theirs. That said, there is enough customization built into Zuper to make it work for us. Their team has created custom solutions that they had never done before working with us. **What problems is Zuper solving and how is that benefiting you?** We were a mid-to-large sized service company with ten locations in the US. We had still been largely paper-dependent in terms of our crews' reporting. You can imagine the bottle-necks in getting paperwork from service crews around the country. Zuper has allowed us to streamline our service department and get the information needed to invoice our customers instantaneously. It has also allowed us to gather more information from the field and improve safety. ### 11. Flexible Field Service Management That Streamlined Our Processes **Rating:** 5.0/5.0 stars **Reviewed by:** charlotte s. | operations assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2025 **What do you like best about Zuper?** It is a flexible field service management that helped streamline our processes **What do you dislike about Zuper?** there are still some bugs to fix that comes with a newer product **What problems is Zuper solving and how is that benefiting you?** This program is pleasant and straightforward to use. In the past, I dealt with clunky and difficult-to-navigate software, but this one is very smooth. We were able to tailor the program to fit our needs, and it became our central platform for employee communication. Having everything in one place made it much easier to locate discussions and evidence later on. ### 12. Zuper insute **Rating:** 4.0/5.0 stars **Reviewed by:** Vanisha A. | Human Resources Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** October 13, 2025 **What do you like best about Zuper?** Zuper is a great field service management system. It has a lot of features that help with job estimates, scheduling, GPS and project management. It is easy to use and have great customer support. **What do you dislike about Zuper?** The pricing is very high. You will need to speak with a salesperson to get a plan that's right for your company. **What problems is Zuper solving and how is that benefiting you?** Zuper can solve and assist with numerous of problems like send out maintenance repair scheduling insulation and troubleshooting ideas. It also helps with overlapping jobs and shows availability of technicians. They match the skills to what the job requires. ### 13. Zuper is an amazing field management tool with high funcionality. **Rating:** 5.0/5.0 stars **Reviewed by:** Jolynn Y. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2025 **What do you like best about Zuper?** What I like best about Zuper is that it has allowed our company to consolidate many of our outdated old systems of field management and coordination into one place. It has increased our efficiency and given us new tools to use in our construction business. I like that the software is completely customizable to your needs and that the software can be molded to fit your needs. Customer service is also top notch! **What do you dislike about Zuper?** The downside is the long learning curve. **What problems is Zuper solving and how is that benefiting you?** Zuper is allowing us to track and coordinate our appointments, sales and jobs in one place. The amount of details the software provides helps us keep track of more information which helps to keep our projects running smoothly and efficiently. ### 14. Zuper integration for Zoho CRM **Rating:** 4.0/5.0 stars **Reviewed by:** Yavor G. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2025 **What do you like best about Zuper?** Zuper offers a powerful and flexible FSM platform with great features that streamline our operations. The integration with Zoho CRM is seamless, and the interface is intuitive, making it easy for our team to manage jobs, schedules, and customer information in one place. The support from our account manager, Jahanwi, has been excellent — she’s responsive, helpful, and committed to making sure we get the most out of the platform. **What do you dislike about Zuper?** While Zuper is a great platform, sometimes it takes longer than expected to implement or develop requested features. Faster turnaround times for updates or customizations would make the experience even better. That said, the support team is helpful and works hard to address our needs. **What problems is Zuper solving and how is that benefiting you?** Zuper helps us streamline our field service operations by managing job scheduling, technician assignments, and customer data all in one platform. The integration with Zoho CRM keeps everything connected, reducing manual work and minimizing errors. This saves us time, improves team coordination, and enhances the overall customer experience. ### 15. Game Changer **Rating:** 5.0/5.0 stars **Reviewed by:** Jorge Q. | Customer Satisfaction and Commercial Manager , Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2025 **What do you like best about Zuper?** The tool is amazing. It has features that we we didn't know it had. The Dashboard and the ability to integrate with Zendesk is a Game Changer for our ISP operation. Zuper has not only added data and visibility to our teams in real time, but it has pushed us to revamp and simplify our processes. Also, the implementation and Customer Success Team has been amazing. We were able to start using the platform in week 2 of our onboarding. Zuper is a very userfriendly platform and is the primary tool for our Field Executives and our Dispatch team. Also the Zendesk integration allows the Contact Center to create Jobs directly from a Customer ticket. This is our daily bread. **What do you dislike about Zuper?** Even though the Customer Success team has been amazing, I believe that having a spanish speaking team could allow for a smoother integration. **What problems is Zuper solving and how is that benefiting you?** It allows us to keep better track of our field technitians, it sheds light to our Customer Service Teams on the live status of the Service Orders allowing for an improved Customer Experience. It also allows us to have full tracibility of a Customer's requests, being a New Instalation, a Repair or even program a maintanance of a part of our infrastucture. ### 16. Robust platform for quoting and scheduling **Rating:** 5.0/5.0 stars **Reviewed by:** Rikki B. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2025 **What do you like best about Zuper?** After a lot of research on calendaring options, we chose Zuper for its robust offerings. The patience and support of the onboarding team has been phenomonal. We have been able to customize several aspects of the platform to suit our needs, and when customization isn't feasible, solutions are offered to make our transition from our current system to Zuper. **What do you dislike about Zuper?** Because the system does offer so many features, it can be overwhelming to decide what to focus on. The Zuper team has been willing to be patient as we migrate features slowly to ensure that our team understands each function. **What problems is Zuper solving and how is that benefiting you?** We are a growing consulting and training business. We have been using Google Calendar for our scheduling, which worked when we had just a couple employees. With growth, Google Calendar no longer suits our needs. Zuper gives us a software package that includes quoting, scheduling, job tracking -- all with automation to eliminate administrative time. ### 17. Zuper- Streamlining Our Field Service, Improving Our Customer Experience and Great Partnership **Rating:** 5.0/5.0 stars **Reviewed by:** Natalie J. | Operations Director, Small-Business (50 or fewer emp.) **Reviewed Date:** February 05, 2025 **What do you like best about Zuper?** Beyond the software itself, I appreciate Zuper's commitment to partnership. Their support team has been incredibly helpful, working closely with us to understand our specific needs and customize the system to fit our workflows. They're not just a vendor; they're a true partner in our success. **What do you dislike about Zuper?** The mobile app is generally very user-friendly, but occasionally, we experience minor syncing delays. While these are infrequent, improving the app's offline functionality and sync reliability would be a significant plus, especially in areas with limited connectivity. **What problems is Zuper solving and how is that benefiting you?** Before Zuper, we were printing out paper job sheets. It was a chaotic system, making it difficult to track progress, manage schedules, and keep everyone informed. Zuper has completely transformed our operations, taking us from that paper print outs to a streamlined, digital workflow. Now, everything is online. Our engineers receive their job assignments directly through the Zuper app, complete with digital and shareable job sheets, eliminating the need for messy paperwork and miscommunication. The office team has real-time visibility into the location and status of our engineers, which has been a game-changer for customer communication. Zuper's automation features, like booking confirmations and post-service follow-ups, have not only freed up valuable administrative time but also significantly improved our customer service. ### 18. Effortless to Use with Real-Time Job Tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Saboor A. | Senior Talent Advocate / Senor Recruiter, Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2025 **What do you like best about Zuper?** It is very easy to use, Job Assignments and Real time job status **What do you dislike about Zuper?** sometimes the mobile applicatioon show glitches **What problems is Zuper solving and how is that benefiting you?** It helps me track the real time status of jobs that helps me save a lot of time. ### 19. Fireplace Stone & Patio - New Cutomer Review onboarding **Rating:** 5.0/5.0 stars **Reviewed by:** Nathan G. | Information Technology Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2024 **What do you like best about Zuper?** First and foremost as the IT Administrator here at Fireplace Stone & Patio, I want to talk about the technical relationship we've experienced with Zuper. Hands down this has been one of the more willing to meet our requirements teams I've worked with in over 20 years of I.T. industry experience. The Zuper team has worked as hard as any onboarding team I've worked with in the past, to ensure they provide us with a solution to any question we proposed. With weekly scheduled cadences, they are constantly keeping track of any resolution or issue, and ensuring that nothing slips through the crack. Status updates, new solution updates are always provided keeping us well informed of where we are sitting with moving forward with Zuper. Truly, the Zuper team has been a pleasure to work with, both high level customer service as well as high-level technical work. **What do you dislike about Zuper?** So far after 6 months of onboarding and making sure the solution was tailored to our business, I can't single out any dislikes. Anything that has been a issue or a hurdle for our company, has been addressed, and resolved or a solution provided to keep us on track to moving forward. **What problems is Zuper solving and how is that benefiting you?** Zuper is our "Service" side of our HubSpot CRM. Zuper will be where the sales side of HubSpot meets the Service Side of Zuper for our company. Turning Deals and products into Projects and Jobs for our Service side to carry out and close the loop with our service to our customers. ### 20. Zuper - AV Field Technician **Rating:** 4.5/5.0 stars **Reviewed by:** Christopher B. | Service Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2024 **What do you like best about Zuper?** The Zuper support team is always available to help tailor processes and enhance the experience for both our clients and field technicians. We’ve requested several automations to ensure our coordinators are informed of the next steps before the technician even leaves the job site, making the workflow more efficient and seamless for our clients. I truly appreciate the Zuper team’s dedication and attention to detail in addressing our needs. **What do you dislike about Zuper?** I would like some of the features not usedor realavent in the web portal removed, I would like to have a feature were emails and notes are seperated. **What problems is Zuper solving and how is that benefiting you?** Zuper consistently goes above and beyond to accommodate all our requests, no matter how big they are. They never turn us down; instead, we always hear, "We're working hard to complete your request." From customized end-of-visit reports to importing schedules from other platforms, Zuper seems to perfectly meet all our needs. ### 21. Zuper is a great tool for growing companies **Rating:** 5.0/5.0 stars **Reviewed by:** Gonzalo G. | Field Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2024 **What do you like best about Zuper?** The Zuper software has been very useful for our company, we use it for the daily planning of our Field Ops division's activities. We received training on how to use the system and the different features they offer. We also do weekly meetings with the support team, in order for use to provide feedback so they can adjust the operation of the system to our company needs. Their support team is lead by Tina and she has been great, very professional and helpful, all of our needs and expectations have met and exceeded. **What do you dislike about Zuper?** We as a company haven't found anything that we dislike from Zuper, all of our needs or adjustment of their features have been attended with urgency, we're very satisfied. **What problems is Zuper solving and how is that benefiting you?** Zuper has helped us organize our Field Ops department. We keep track of the tasks covered everyday, the time and location our personnel clock-in and clock-out, the equipment/materials used for every job order, if we need to communicate with them on the field we can do it through Zuper and they'll receive a message in the mobile app, they can post notes regarding the job such as text or pictures, once everything is done we can find all the information in the completion checklist section and can see pictures of the finished products to send it to our clients. ### 22. Partner in Growth **Rating:** 5.0/5.0 stars **Reviewed by:** Jordon G. | Owner/Operator, Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2024 **What do you like best about Zuper?** Since I signed on to Zuper I have been able to bring my company into the 21st century. With a robust API, integrations, and automation abilities, as a one-man show, Zuper is helping me create ease and flow throughout my business. **What do you dislike about Zuper?** Dislike is a strong word in this case. There are some things that I believe are still in the works with Zuper. There is definitely some ground to cover but I see more functional update on a regular basis from Zuper than from the other two companies I was with before Zuper **What problems is Zuper solving and how is that benefiting you?** Advanced Automation, Deep Customization, Integrations. With these features Zuper is helping me create a smoothly running company without the need for as much staff. I can automate processes between several different web applications. I can also create in-app workflows that handle simple automations and help push needed tasks forward with minimal need for human interaction. With Zuper, I'm able to create more time away from the computer and actually working in the company. **Official Response from Hilary Zaporteza:** > Thank you for your review, Jordan! We’re always striving to make Zuper better for our customers, and it’s amazing to hear how our technology has helped automate your business processes. Welcome to the future of operational efficiency—we’re excited to keep supporting your journey! ### 23. So much more than I expected **Rating:** 5.0/5.0 stars **Reviewed by:** michael w. | Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2024 **What do you like best about Zuper?** Zuper, has massively exceeded my expectatons. The functionality of the software has made a huge difference to how I run my service department each day. The account managers I have worked with are fantastic and the answer always seems to be 'yes' or 'we will find a way' for anything I require. A special mention must go to Jahanwi! It's been a pleasure to work with her. **What do you dislike about Zuper?** a geo locator map showing whre all the customers are would be very helpful. This would allow me to look at what customers are in the area if I am travelling to particular parts of the country **What problems is Zuper solving and how is that benefiting you?** bringing all my data under one app instead of using multiple spreadsheets ### 24. Flexible app, great people **Rating:** 5.0/5.0 stars **Reviewed by:** Brenda B. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2025 **What do you like best about Zuper?** Zuper is highly customizable. We started out with a FSM app that was very out of the box, simple. It was a good first step into FSM but soon found it was missing things we wanted. Zuper is easy to use and allowed us to build it to what we need. **What do you dislike about Zuper?** At times there is too much customization available that it made it difficult to know how we wanted it to be set up. One of those "you don't know what you don't know" type situations. But everyone I worked with at Zuper was patient and took the time to help us get what we needed. **What problems is Zuper solving and how is that benefiting you?** Needed centralized place for job notes, scheduling and communication. ### 25. Versatile App, game changer **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Facilities Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2025 **What do you like best about Zuper?** Zuper gives us the ability to keep track of every single movement that happens on our day to day jobs, activities, and schedules for our on field techs. The asset database has been a game-changer! We're easily able to pull up past history on any repairs that have been made for specific equipments. This app has changed the efficiency of our business. **What do you dislike about Zuper?** It would be helpful if jobs, quotes, and invoices had the same number in which they all matched together. This way we don't have different numbers for each associated item in every module. Ex: job number, quote number and invoice number are all the same for the same associated job. **What problems is Zuper solving and how is that benefiting you?** Keeping track of schedules and assets. ### 26. Small Company needed a way to Manage and Organize it's growing Customer base **Rating:** 4.5/5.0 stars **Reviewed by:** Harold D. | Field Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2025 **What do you like best about Zuper?** Zuper allowed us to better keep track of our commitments to our customers. Prior to adopting Zuper, we didn't have a good place where all the information for our field service trips were organized. Zuper allowed us to manage our calendar and our commitments better to ensure nothing got dropped. **What do you dislike about Zuper?** A lot of functionality is built into it and it can be easy to over utilize some aspects and under utilize others. I expect that to go away with more use. It would be easier if we could also track some customer/email exchange history within zuper itself. **What problems is Zuper solving and how is that benefiting you?** It is helping us organize our customer maintenance, visits and scheduling. ### 27. Excellent Experience with Amazing Teams!! **Rating:** 5.0/5.0 stars **Reviewed by:** Cooper K. | IT Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2024 **What do you like best about Zuper?** Once I got the hang of navigating and customizing in Zuper, I had a blast figuring out what we needed to tailor our workflows. Our Zuper representatives, Nithyashree and Uma, have been insanely dedicated to helping us achieve the exact look, feel, and flow of what we want for our field technicians. This has been an arduous road, as our company needed an EXTREMELY customized experience, but Nithyashree and Uma have been there with us through thick and thin. We use Zuper every single day, and it has integrated suprisingly well with HubSpot. Although our need for very specific processes has hampered the implementation, the program has improved (and will continue to improve) our processes by orders of magnitude. **What do you dislike about Zuper?** There are some small things that simply don't make sense within Zuper itself. Something that has nagged at me since discovering it is that, when entering customer addresses, Zuper's GPS function and tax management settings will not recognize a state's official abbreviation, despite it being widely used across the country and within the postal system. There is an easy way around it, but still. According to Google, Zuper was founded in Seattle, WA. You would think a company founded within the United States would include that in tax jurisdictions and GPS functions by default, wouldn't you? In essence, I have no major issue with Zuper, and any problem that has arisen was either solved by us finding the direct solution, or restructuring our approach to circumvent it. It is a wonderful experience, overall. **What problems is Zuper solving and how is that benefiting you?** Our field technicians have been keeping records of safety meetings, inspections, permits, and procedure checklists completely through pen and paper. We often lose a page here and there due to us having a high volume of work and a comparatively small team. This program helps us keep everything in one place, accessible by multiple people at once, and allows much faster and more efficient communication between office staff and field technicians. It has also streamlined our materials orders and peripheral forms that need filled out depending on the job location. Once we'd found a way forward, every problem has been solved sooner or later. The team is dedicated, and the product is highly versatile. **Official Response from Hilary Zaporteza:** > Thank you for sharing your experience with Zuper and recognizing the dedication of our Onboarding & Success team, Nithyashree and Uma. We understand your feedback about the address entry and tax management settings, and we will consider this for future updates. It's wonderful to hear that Zuper has improved communication between your office staff and field technicians. Thank you for choosing Zuper! ### 28. A Revitalization in Project Management is Here! **Rating:** 5.0/5.0 stars **Reviewed by:** Marc L. | Director of Administration, Mid-Market (51-1000 emp.) **Reviewed Date:** October 03, 2024 **What do you like best about Zuper?** I have a lot of crazy ideas about what I want (I'd like to say need, but I guess I have survived without them) from my project management software. So when I started working with the Zuper team, and I would dump these thooughts from my brain, they always had a solution! This software is going to save me and my team so much time. I am absolutely awed by the innovation behind this tool. My sessions with Preetha were always such a joy too! I felt like I was working alongside a good friend, as we navigated through all the options and customizable feautures (don't forget my brain dumps). I think no longer having those sessions will be my only sadness! Zuper seems to be constantly updating and adding new items as well, so I look forward to what they do next. Oh, and another reason I love it, my company has turned to HubSpot as their new operating system, and Zuper integrates seemlessly, so now all the different teams we have, are all on the same page. Our field team lives inside of Zuper, it's used all day, every day. **What do you dislike about Zuper?** I will have to get back to you on that, because I have not found anything yet! **What problems is Zuper solving and how is that benefiting you?** Our company used to use a spreadsheet to handle the scheduling of hundreds of projects a month, which was chaos. Now everything is simplified, and so many more details about the projects we complete, are being captured and shared. Zuper is helping our team members learn more about our industry. It also helps us track additional items, like jobs with certified payroll, our subcontractors insurance expiration, and much more. That alone is saving us a lot of time and hassle! **Official Response from Hilary Zaporteza:** > Thank you, Marc! At Zuper, we’re committed to offering innovative solutions and building meaningful relationships with our customers. We’re thrilled to hear that Preetha has been such a pleasure to work with, and we’re delighted that Zuper has simplified your project management process. Your feedback and support mean the world to us! ### 29. Field Service Management that excels! **Rating:** 5.0/5.0 stars **Reviewed by:** Nicolai M. | Head of IT, Facilities Services, Small-Business (50 or fewer emp.) **Reviewed Date:** October 01, 2024 **What do you like best about Zuper?** Great team that help whenever you have issues. Goes beyond expectations in terms of what they are willing to do in order for you to acheive your business requirements. Whether it's a custom integration or questions regarding the problem, no issue is too big for them to handle. Akash has been a true help during our journey and is always on top of what we need in order for us to fulfill our goals! **What do you dislike about Zuper?** Some of the reports are a bit old school and unfilterable in terms of table views, where you e.g. must delete each alternate row in order to use pivot and create charts. **What problems is Zuper solving and how is that benefiting you?** Zuper is the heart of our operation and is the link between our CRM and Finance. It is easy to manage one-stop assignments and recurring service jobs within the same software, which is something that really benefits us. On top of this the dispatch and the syncronization between the HQ and field executies are helping us tremendously. ### 30. Excellent support for our needs. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2024 **What do you like best about Zuper?** The custimzation to our needs and the ability to make changes as thing progeress and grow is fantastic. Uma has gone above and beyond with helping configure Zuper for us. Whenever there is a change on our end or if we run into a hiccup, Uma and the Zuper team are on it! **What do you dislike about Zuper?** Wish there was the ability to format within a line item on an estimate instead of having to create multip[le line items to make paragraph breaks. **What problems is Zuper solving and how is that benefiting you?** Before Zuper we would hand write or type up work orders. then enter customer information into google calendar for scheduling. Then enter customer info into QBO. Print multile copies of each job for in field work orders and in house referance. When jobs were complete, our crew would have to fill out work orders, email pictures and turn in paperwork. They would all then be scanned and uploaded into an attachment under the customer and then filed away in a file folder in a filing cabinet. Zuper is now helping us not only streamline this process, save time and save paper. This helps save trees and cuts down spending. **Official Response from Hilary Zaporteza:** > Hello, Stacy! Thank you for sharing your positive experience with Zuper! We're glad to hear that the customization and quick customer support have been beneficial for your business. We appreciate your feedback and look forward to continuing to support your operations as you fully integrate the software. ### 31. Great For Fleet Management and Effecency **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Small-Business (50 or fewer emp.) **Reviewed Date:** September 13, 2024 **What do you like best about Zuper?** Zuper has transformed the way we operate our field. The efficiency and quick job creation make it very easy for my employees to see what they need to do making them complete more jobs than ever. Any time I have needed something fixed, our CSM has been very quick to get on it and make sure I have what I need. **What do you dislike about Zuper?** I think some of the form building, including the job card editor could use some work, and the newest software for the latest version of Zuper is a little buggy. This is expected with any new software update though. Id like to see a more customizable dashboard with data points that I want and can create myself instead of reaching out to Zuper. Id also like to see easier-to-read automated weekly reports with a simple breakdown with maybe some charts and graphs showing efficiency and change over time for each employee or area. Other than that I enjoy Zuper and it has been great for me and my team! **What problems is Zuper solving and how is that benefiting you?** Zuper is fixing the confusion we have had so long on what is the most efficient way to travel to each location we have a job scheduled and creating a easy to follow set by step plan daily for my employees. ### 32. Zuper Pro Review **Rating:** 4.0/5.0 stars **Reviewed by:** Nicholas J. | Systems Tester, Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2024 **What do you like best about Zuper?** Zuper's customer support, particularly from Akash, has been exceptionally helpful during my first 60 days of using the application. The platform is user-friendly and easy to implement, offering a range of features. From day one, I was able to comprehend and use the app effectively, and I have since become proficient in navigating its tools. **What do you dislike about Zuper?** I'm still trying to perfect the mapping and routing portion of the app. I'm sure it's me, but I don't quite have a full understanding of how to set up the reacurring monthly routes. **What problems is Zuper solving and how is that benefiting you?** We began utilizing Zuper to eliminate manual paperwork and enhance the efficiency of our invoicing and information processes. This solution has effectively addressed our challenges. ### 33. Zuper for field service work orders **Rating:** 4.5/5.0 stars **Reviewed by:** Jason H. | Service advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2024 **What do you like best about Zuper?** Zuper makes it easy for our service technecions to schedule and track existing and closed work orders. Simple but powerful app for echs to review and complete jobs **What do you dislike about Zuper?** Parts intergration could be better. Lack of being able to generate purchase orders, track recieved parts and auto fill orders makes the parts side more difficult than our previous system. **What problems is Zuper solving and how is that benefiting you?** They are working on custom reports to facilitate replenishing parts over multiple part locations ### 34. Best Highly Customizable FSM Tool and Team **Rating:** 5.0/5.0 stars **Reviewed by:** Sam S. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2024 **What do you like best about Zuper?** We loved Zuper's ability to achieve complex integrations easily between our CRM (Salesforce) and Zuper. The software is also highly customizable. Their integration team (namely Diksha and Uma) were also incredible to work with. I had very complex requirements. They handled those requirements, along with scope creep and continuous requirement changes, always with a smile and very efficiently. Highly impressed with their team! **What do you dislike about Zuper?** Their quoting tools aren't the most intuitive. **What problems is Zuper solving and how is that benefiting you?** Scheduling our customers and managing our employees in the field to ensure they know where they need to be and what they need to do. ### 35. Great Field Service tool; Inventory Management in infancy **Rating:** 3.5/5.0 stars **Reviewed by:** Riley B. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2024 **What do you like best about Zuper?** There's a solid line of support when running into issues, and a product/development team that truly works towards implementing your desired features. As a whole, the site is fairly easy to become comfortable with, and the scheduling & field service features have been welcomed by our team. We use the website and iOS app daily, and (for the most part) our technicians haven't reported major issues in the field. **What do you dislike about Zuper?** The inventory management tools and features are still not really there for Zuper, but they are growing. It's obvious that the system wasn't first designed with inventory management prioritized or in mind. But as we've highlighted the needs for different tools to be added to the system, the Zuper team has been working towards increasing their inventory management capabilities. If they continue focusing & improving on their inventory management, this could be an AWESOME, encompassing system. I'll also note that I had to turn off it's auto-sync with our QuickBooks (QB) because it kept overriding edits we made in QB that had nothing to do with Zuper (ie. assigning incorrect income & expense accounts). Thus, we conduct invoicing, billing, and inventory reporting outside of Zuper, and I strongly recommend others do the same. **What problems is Zuper solving and how is that benefiting you?** We schedule and dispatch jobs in Zuper, and our technicians add parts, pictures, and notes to their assigned jobs in real-time from the field. ### 36. Robust and flexible platform with good customer support **Rating:** 4.5/5.0 stars **Reviewed by:** Michael H. | Systems Admin/Software Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2024 **What do you like best about Zuper?** Zuper is a very powerful and customizable platform that has served us well for scheduling and dispatching jobs. Probably the most stand-out feature has been the excellent onboarding/customer serivce team that has helped us set up Zuper exactly the way we wanted and really helped us get the most out of the platform. This included creating a custom integration with another platform we are using (Hubspot) which allows us to quickly and easily import our customer data to use in Zuper as customers sign up for our services. Some other pros include: - Highly customizable in almost all areas, including custom properties, job stages, customer communications and much more - Integrates well with many other platforms - Good interface that provides plenty of information about ongoing jobs - Mobile App support, which has been very useful for our providers out in the field **What do you dislike about Zuper?** There have only been a few minor issues we have encountered using Zuper: - User/Admin permissions can be confusing as there are both regular 'Roles' and custom 'Access Roles' that both determine what a user can do, and it is not well explained what certain roles give permissions for. It would also be nice to have a bit more granularity when choosing permissions as some options are lumped in together. - Some of our pros found the mobile app was difficult to get used to and found it had a confusing layout. Also the map/navigation is only able to show the route to the next job, not the entire route for doing all the jobs, something our previous service was able to provide. - The settings menu can be quite confusing as there are a lot of categories of settings, and sometimes related options can be in different categories. **What problems is Zuper solving and how is that benefiting you?** Zuper helps us to schedule and dispatch Lawn Care jobs across 3 different cities. It is now an essential component of our business and required to get our services to our customers. ### 37. Zuper is a fantastic tool overall **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Investment Management | Small-Business (50 or fewer emp.) **Reviewed Date:** August 20, 2024 **What do you like best about Zuper?** Zuper combines powerful functionality with ease of use. From the moment we implemented it, the process was smooth and straightforward, allowing us to get up and running quickly. We use it daily because the wide range of features meets all our operational needs and integrates seamlessly with our existing systems. Customer support is another highlight. Tina and Padmini have been incredibly helpful and always there to assist with any questions or challenges. Overall, Zuper makes managing our business effortless and efficient! **What do you dislike about Zuper?** Zuper is a great product overall. Any issues that arise are handled in a timely manner. **What problems is Zuper solving and how is that benefiting you?** Zuper is solving the challenge of managing complex field operations efficiently. It streamlines everything from scheduling to task management, reducing manual work and minimizing errors. This has significantly improved our team's productivity and allowed us to focus more on delivering quality service to our customers, ultimately driving our business growth. **Official Response from Hilary Zaporteza:** > Thank you for sharing your positive experience! We're delighted to hear that Zuper has contributed to your operational success! We understand the value of delivering quality service -- so your shout-out to Tina and Padmini means a lot to us! ### 38. Zuper is great and so is their team! **Rating:** 4.5/5.0 stars **Reviewed by:** Johnathan S. | AVP of Finance & Technology , Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2024 **What do you like best about Zuper?** I like having a dedicated Zuper Team I can consistently meet with to implement improvements to their system. Uma and Suraj have been nothing short of amazing. We meet weekly to ensure our business is being taken care of. Zuper has also made consistent updates to its platform that have made a real impact and have even pushed integrations through specifically for our business. Thank you Uma and Suraj, I could not have done this without you both and truly appreciate all your hard work and continued efforts! **What do you dislike about Zuper?** The initial onboarding process was difficult, we were transferred between two or three different representatives which created inconsistency and lag time implementing vital functions for our business. This was eventually addressed and our dedicated team, Uma and Suraj, have been incredible! Customizing templates needs to be better you need to code templates which is not user friendly but their engineering team does this for you. It would be nice to make this more user friendly which I believe they are working on accomplishing in the near future. **What problems is Zuper solving and how is that benefiting you?** They are currently customizing an integration with Square so our service technicians can collect payment in the field with a simple tap-to-pay option. They have also helped us create specialized reports to help with project cost breakdowns. They have also customized our job checklists, quotes, invoices and other details needed to curtail the Zuper platform for our business. **Official Response from Hilary Zaporteza:** > Thank you for your positive feedback, Johnathan! We're glad to hear that Uma and Suraj have been so helpful in implementing improvements and updates for your business. We apologize for the difficulties during the initial onboarding process and appreciate your patience as we work to make template customization more user-friendly. ### 39. A very good product, with really great support **Rating:** 4.0/5.0 stars **Reviewed by:** Bryan G. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2024 **What do you like best about Zuper?** Honestly, the team at Zuper. The product has been good. Certain modules are quite clear and easy to navigate. Others were not as obvious to me, or felt a bit scattered in where you find certain functions, settings, etc... What has been excellent though, is the Zuper team's willingness to work with us on both learning and customizing the product to fit our specific needs. Working with other platforms in our tech stack, this has not been the same situation. **What do you dislike about Zuper?** I find the "settings" difficult to navigate/understand. The platform simply feels a bit less "mature" or "polished" than some of the other offerings out there. Tracking field execs real-time can be a bit frustrating (and is not well supported on the mobile app as of yet). **What problems is Zuper solving and how is that benefiting you?** Zuper is running our day to day operations and is doing a great job of enabling our staff to quickly assign and schedule jobs within our business. The integrations and customizations that the Zuper team has implemented for us has been transformational in improving the efficiency and accuracy of our information across departments. The data flow back and forth between Zuper and our CRM (Hubspot), took some effort to get where we needed it, but is utimately working to allow our staff to handle 3X the volumes we previously could **Official Response from Hilary Zaporteza:** > Thank you, Bryan! We're thrilled to hear that Zuper has been instrumental in improving the efficiency and accuracy of your operations. We value your feedback on the navigation and mobile app, and we'll use this insight to make enhancements that benefit our users. ### 40. Excellent solution **Rating:** 5.0/5.0 stars **Reviewed by:** Isaac L. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2024 **What do you like best about Zuper?** Scalable solution from a very small operation to an eterprise level. The implementation team was awesome and they really took the time to understand our business and taylor made the solution to our needs. Overall happy with the product and the value. **What do you dislike about Zuper?** You shoudl have a support team based on a time zone that is closer to us to make it easier to reach out **What problems is Zuper solving and how is that benefiting you?** Case and field service management ### 41. Versatile app **Rating:** 4.0/5.0 stars **Reviewed by:** Alex M. | Controller, Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2024 **What do you like best about Zuper?** Advantages of Zuper: - very customizable - nice graphical interface - phone app is nearly as functional as the deskop version - the implementation team is very responsive and listen to customer needs **What do you dislike about Zuper?** Disadvantages of Zuper / areas of improvement: - time entry is really only available with clock in &out. We had to customize a time card for our needs. It would be nice if the app would offer time entry (hour:minute for each day and for each task). **What problems is Zuper solving and how is that benefiting you?** Reduce data entry time, have all job related information available online and not stored in various emails or files on company servers. **Official Response from Hilary Zaporteza:** > Thanks for your review, Alex! We really appreciate your feedback and support! ### 42. Field Service Management made easy! **Rating:** 5.0/5.0 stars **Reviewed by:** Gabrielle L. | RevOps, Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2024 **What do you like best about Zuper?** The customization options have been so easy to use and it's made the implementation of Zuper with our field teams incredibly intuitive. We've really enjoyed working with the Zuper team as we continue to make changes within our account to best suit our business needs, they've been helpful and responsive. Our field teams use Zuper daily and have had a really great adoption of the mobile app. **What do you dislike about Zuper?** As a platform, we absolutely love Zuper. I'd say the only downside we've experienced so far is that we do have to rely heavily on the Zuper team for help with our integration. **What problems is Zuper solving and how is that benefiting you?** It gives our field teams one single source of truth for their work. We've really liked the dispatch board feature for our teams and scheduling production. **Official Response from Hilary Zaporteza:** > Thank you, Gabrielle! We're glad to hear that the Zuper team has been able to support your business needs and that your field teams have had a smooth experience adopting the mobile app. We understand the reliance on our team for integration support and are continuously working to improve our self-service options to make the process easier for our users. ### 43. Great FSM software for managing a business **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Environmental Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 05, 2025 **What do you like best about Zuper?** The Zuper team was willing to work with our administration team to customize the software to suit our business. Once setup, Akash (customer success manager) did a great job keeping in contact and helping show new features of the software. **What do you dislike about Zuper?** The program took a long time to understand due to very little one on one time with the Zuper staff during the onboarding phase. **What problems is Zuper solving and how is that benefiting you?** Removing paper worksheets, help streamline invoicing ### 44. Very flexible tool with great support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2024 **What do you like best about Zuper?** Our implementation had some nuances that were a little outside the norm. We were able to work with the Zuper implementation and support teams and find ways to make our workflow work in the tool. We did not have to change the way we do business with Zuper. The mobile app is easy for our technicians to use, and they prefer it to the paper job slips they were filling out. **What do you dislike about Zuper?** We need flexibility in how rolled up invoices are handled. We bill the majority of our customers by the job, a few customers are billed monthly. Currently this is an all or nothing setting in Zuper. For those customers we bill monthly we are building those invoices manually. **What problems is Zuper solving and how is that benefiting you?** Zuper is giving us automation and reporting. We have gone from a manual system where the dispatcher wrote the jobs in a notebook and texted the technicians their assignments, and the technicians filled out paper job receipts. There have been a few bumps in the road, but the team at Zuper has been great at working through the problems with us. **Official Response from Hilary Zaporteza:** > We're glad to hear that Zuper was to provide the flexibility and support you need for your business! Please check out this help article on setting up customer billing frequency: https://care.zuper.co/portal/en/kb/articles/how-to-create-and-edit-customer-billing-frequency. If you need more help with billing frequency, please send an email to support@zuper.co ### 45. Zuper has helped us streamline our field service processes. **Rating:** 4.5/5.0 stars **Reviewed by:** Tyler S. | Customer Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2024 **What do you like best about Zuper?** The mobile app helps our field techs optimize their time on site. Their support has been awesome. **What do you dislike about Zuper?** There are still a few configuration and data transfer bugs, but they have been helpful in correcting these. **What problems is Zuper solving and how is that benefiting you?** Zuper is helping us streamline our field service processes. This allows us more flexibility and better visibility to our end users. **Official Response from Hilary Zaporteza:** > Thank you for your feedback and support, Tyler! We’re thrilled to hear that Zuper has made an impact in streamlining your process and that our support team has been there to help. ### 46. Zuper for Field Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food Production | Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2024 **What do you like best about Zuper?** The onboarding team has been extremely helpful in navigating our unusual service setup. They have been able to customize the product to fit our needs. **What do you dislike about Zuper?** The report wizard could be easier to use. The team has been very responsive about making changes, but it would be nice to edit it without needing their help. **What problems is Zuper solving and how is that benefiting you?** Modernization of service ticketing. ### 47. Very good experince **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Facilities Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2024 **What do you like best about Zuper?** Easy going system, it has many smart features, very good team, many customized things for us Big thanks for Ms. Jahanwi, very supportive person, cooperated, profissional working, ,quick response, very kind person **What do you dislike about Zuper?** Some features take time more than expected.. System doesn't support Arabic language **What problems is Zuper solving and how is that benefiting you?** -Digital reporting system -keep in touch with feild engineers -less mistakes ### 48. Zuper offers easy of use, outstanding support and a great value **Rating:** 5.0/5.0 stars **Reviewed by:** Candace R. | Sales/Salesforce Admin, Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2024 **What do you like best about Zuper?** The best thing about Zuper is their customer support. I am new to the world of Field Service Management and the team at Zuper has been wonderful helping me out all the way. Once you get familiar with the product, Zuper is easy to configure and for end users it has been a smooth transition. **What do you dislike about Zuper?** The most challenging issue with Zuper is the reporting aspect. Reporting has been are biggest problem due to the current limitations not being able to report across the different modules. The Dashboard really doesn't give much insite due to the standard "out of the box" widgets. Having the ability to build cross module custom reports and individualized dashboards would make all the difference. **What problems is Zuper solving and how is that benefiting you?** Our client success manager has been is there to listen, take our ideas to the Zuper team. Although some features are not yet available, I amconfident that in time we will see the functionalities availble to us. ### 49. Excellent Customizable FSM Software **Rating:** 5.0/5.0 stars **Reviewed by:** Chris H. | Software Application Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 31, 2024 **What do you like best about Zuper?** Zuper is very customizable and has allowed our team to create a great experience for our customers. The customer success team is top notch and responsive to new requests. We really appreciate all the support they have provided us with to meet our growing business needs. **What do you dislike about Zuper?** We haven't come across anything that we dislike. **What problems is Zuper solving and how is that benefiting you?** Zuper has helped create a self service portal for our customers to request help from our local service teams. This is important in helping our company's service dept. stand out from competitors. ### 50. Zuper Adapting to Customer Needs **Rating:** 4.0/5.0 stars **Reviewed by:** Kevin B. | Customer Service Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** June 14, 2024 **What do you like best about Zuper?** Zuper's knowledgeable team will always listen attentively to our unique customer needs, and will demonstrate and train you to reach your companie's full potential. Zuper and their team will work with you to modify and adapt the platform to fit your specific customer requests, needs, and goals in a very timely manner. They are always willing to help and share their knowledge to make using this platform smooth and easy. **What do you dislike about Zuper?** It will sometimes take a bit of dialog back and forth for between both parties to fully understand and confirm the needs of unique requests. **What problems is Zuper solving and how is that benefiting you?** Zuper works with our team in making Zuper fit into already establish procedures and format styles. **Official Response from Hilary Zaporteza:** > Thank you, Kevin, for your positive feedback! We are happy to hear that our team has been helpful in providing support to deliver your unique requests. We understand the importance of clear communication and are actively working to improve this process with our customers. ## Zuper Discussions - [What is Zuper Pro used for?](https://www.g2.com/discussions/what-is-zuper-pro-used-for) - 1 comment - [View Zuper pricing details and edition comparison](https://www.g2.com/products/zuper/reviews?qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-05-17+02%3A49%3A52+-0500&secure%5Bsession_id%5D=b7d2bc19-b984-4f9e-bb0c-2df6c8ffba9d&secure%5Btoken%5D=1bf5e1576d9a3a097ad38e590d206e1bf247ed417b0876f99c6a701de368a347&format=llm_user) ## Zuper Integrations - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - [Avalara](https://www.g2.com/products/avalara/reviews) - [Cin7 Core](https://www.g2.com/products/cin7-core/reviews) - [ClickSend](https://www.g2.com/products/clicksend-clicksend/reviews) - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) - [Clyr](https://www.g2.com/products/clyr/reviews) - [Dialpad AI-Powered Customer Communications Platform](https://www.g2.com/products/dialpad-ai-powered-customer-communications-platform/reviews) - [Field Nation](https://www.g2.com/products/field-nation/reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [Gupshup](https://www.g2.com/products/gupshup/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - [Infobip](https://www.g2.com/products/infobip/reviews) - [iPaaS.com](https://www.g2.com/products/ipaas-com/reviews) - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [QuickBooks Time](https://www.g2.com/products/quickbooks-time/reviews) - [Sage Intacct](https://www.g2.com/products/sage-intacct/reviews) - [Sakari](https://www.g2.com/products/sakari/reviews) - [SimpleTexting](https://www.g2.com/products/simpletexting/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) - [Stripe Billing](https://www.g2.com/products/stripe-billing/reviews) - [Stripe Payments](https://www.g2.com/products/stripe-stripe-payments/reviews) - [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - [Unifonic](https://www.g2.com/products/unifonic/reviews) - [Wisetack](https://www.g2.com/products/wisetack/reviews) - [Xero](https://www.g2.com/products/xero/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zoho Analytics](https://www.g2.com/products/zoho-analytics/reviews) - [Zoho Calendar](https://www.g2.com/products/zoho-calendar/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) - [Zoho Inventory](https://www.g2.com/products/zoho-inventory/reviews) - [Zoho People](https://www.g2.com/products/zoho-people/reviews) - [Zoho Projects](https://www.g2.com/products/zoho-projects/reviews) ## Zuper Features **Before the Job** - Calendar - Dispatch - Roles - Booking **On the Job** - Location - Employee Communication - Behavior Monitoring - Client Notifications - Field Sales **After the Job** - Reports - Analytics - Invoicing - CRM Integrations **Agentic AI - Field Service Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance ## Top Zuper Alternatives - [Jobber](https://www.g2.com/products/jobber/reviews) - 4.6/5.0 (499 reviews) - [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) - 4.5/5.0 (352 reviews) - [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) - 4.7/5.0 (350 reviews)