EW

Elias W.

Enterprise (> 1000 emp.)

2/15/2024

"i would say it in one word, "Professional""

5/5

What do you like best about Zuora?

the UI, that pretty easy to use and business applications is also easy Review collected by and hosted on G2.com.

What do you dislike about Zuora?

i don't like the new update, the user interface change Review collected by and hosted on G2.com.

What problems is Zuora solving and how is that benefiting you?

By using Zuora Billing, businesses can automate their billing processes, streamline their workflows, and improve their accuracy and efficiency. This can benefit businesses by reducing the time and costs associated with billing, improving their cash flow, and enhancing their customer experience. It also allows businesses to easily upsell and downsell products or services, as well as manage complex billing rules and usage-based charges. Review collected by and hosted on G2.com.

BH

Blake H.

Social Media Support Manager and Content Specialist

Enterprise (> 1000 emp.)

6/2/2023

"Zuora Has been one of the best decisions we have made for modernization and localization"

4.5/5

What do you like best about Zuora?

We like that it is designed for both corporate-level accounting as well as consumer-level billing and it is already audit ready. We also love the additional modern payment methods that it brings to the table for our consumers with the likes of apple pay, google pay, and amazon pay, you can nearly take any and all forms of payment with proper integrations. Review collected by and hosted on G2.com.

What do you dislike about Zuora?

One thing that could use improvement is the integration with our existing custom in-house billing systems. The integrations with backend processes to facilitate subscription creation, cancelation, and extension have taken longer than expected. That being said the zuora team is responsive. Review collected by and hosted on G2.com.

What problems is Zuora solving and how is that benefiting you?

Zuora is simplifying our corporate accounting and we are now able to apply the correct taxes localized all over the world and we are able to accept new forms of payment from different modern payment systems, like google pay and apple pay and amazon pay making our subscription accessibility easier. Review collected by and hosted on G2.com.

BG

Betty G.

Accounting Specialist

Mid-Market (51-1000 emp.)

5/19/2023

"Zuora Billing is Awesome!"

4.5/5

What do you like best about Zuora?

Honestly, once you get used to the system and the way things work, it's pretty easy to use. It is especially beneficial in terms of customers who have contracts with us that span multiple years, and the way it groups said contracts together. Review collected by and hosted on G2.com.

What do you dislike about Zuora?

The discount piece on invoices can be a bit difficult when it comes to discounts that should be applied at a line level (percent) or discounts that should be applied to the whole invoice (flat rate). We are still working through this between our billing team and our sales team (i.e., best practices). Review collected by and hosted on G2.com.

JL

Janice L.

Small-Business (50 or fewer emp.)

11/8/2023

"Easy to navigate, Give accurate data"

5/5

What do you like best about Zuora?

I get a lot of assistance from Zuora, especially with data extraction. I can complete my assignment ahead of schedule because the data is accurate. Review collected by and hosted on G2.com.

What do you dislike about Zuora?

For me, there is no downsides in using the Zuora Billing. Review collected by and hosted on G2.com.

UA

Verified User in Accounting

Mid-Market (51-1000 emp.)

1/29/2024

"Great for enterprise management, but a beast to maintain"

3.5/5

What do you like best about Zuora?

It was able to automate much of what we needed for subscription management, revenue cycle, revenue recognition, etc. Review collected by and hosted on G2.com.

What do you dislike about Zuora?

It was a constant challenge to have our internal teams work to make sure everything was setup correctly with Zuora. It was also pretty pricey, and the teams we worked with were scattered/unable to help often. Review collected by and hosted on G2.com.

AD

Abishahume D.

Enterprise (> 1000 emp.)

9/21/2023

"Zuora Billing system"

4.5/5

What do you like best about Zuora?

Though it's a traditional billing system, it's clear, user friendly UI, easy maintenance for invoice creation. Review collected by and hosted on G2.com.

What do you dislike about Zuora?

Sometimes, server would be down and upgrades are not flexible for changing builds while intergrating across platforms Review collected by and hosted on G2.com.

AF

Verified User in Financial Services

Mid-Market (51-1000 emp.)

7/6/2023

"Excellent subscription based billing paltform"

4.5/5

What do you like best about Zuora?

Zuora is billing subscription based platform which is robust and felxible paltform. It provides outstanding technical and customer support and it will hold your your hand until you're finally issue got solved.

Zuora is integrated with salesforce so quote can be made in salesforce and will automatically create subscription with Zuora. Zuora have incredible interactive learning center and get different badges on Zuora certifications. Review collected by and hosted on G2.com.

What do you dislike about Zuora?

Sometimes get frustrated with how to deal with how it send to zuora biling but for the most part I don't have much to complain about. Review collected by and hosted on G2.com.

What problems is Zuora solving and how is that benefiting you?

Zuora Billing is a subscription management and recurring billing platform that offers several solutions to help businesses manage their subscription-based services.

Flexible subscriptions management, automated billing process, revenue cognitions and reporting. We also make our own Self service management tool for clients to get all details in one place and check their own subscriptions due or payment or deadline data reacted to their own subscriptions Review collected by and hosted on G2.com.

PC

Pranjali C.

Small-Business (50 or fewer emp.)

4/21/2023

"Zuora is software platform that i interact with on daily basis for day to day business activity"

4.5/5

What do you like best about Zuora?

It's very easy to use. Even if we don't have technical knowledge, we can efficiently operate the payment and billing system and also merge with the many helpful platforms like PayPal, so all benefits are in one platform .and also I worked with iFrame of the zuora so its relatively easy to operate with it Review collected by and hosted on G2.com.

What do you dislike about Zuora?

There is no such point in disliking Zuora but i would like to suggest that we can do more work on the automation part of Zuora, and also we need to give some customization options for the user Review collected by and hosted on G2.com.

SD

Shantanu D.

Small-Business (50 or fewer emp.)

4/26/2023

"Enhance acknowledgement of Zuora."

5/5

What do you like best about Zuora?

On using zuora software, I feel it's the most user-friendly, it also has templates that we can customize easily as per client requirements, and it generates automatic billing whenever we hit an order. Review collected by and hosted on G2.com.

What do you dislike about Zuora?

It is complex when we use the application, especially with limited technical expertise. And also, the community forum of yours I feel its weak in the user interface. Review collected by and hosted on G2.com.

What problems is Zuora solving and how is that benefiting you?

I used Zuora to track my bill. If you do not have any technical knowledge, then also you can easily understand and operate this tool, its provide automation and also we can use its payment. It's so secure. Also there are many templates we can use for management, in zuora we can easily create our rule and implement . Review collected by and hosted on G2.com.

VS

Vipul S.

Software Development Consultant

Mid-Market (51-1000 emp.)

5/8/2023

"Generate automated bill runs"

5/5

What do you like best about Zuora?

It helps companies to automate month end bill runs and subscription upfront pricing to charge their end users. Review collected by and hosted on G2.com.

What do you dislike about Zuora?

While working for a company I found and faced issues on connectivity and limited integration capabilities with other systems Review collected by and hosted on G2.com.