Zultys Integrated Contact Center Reviews & Product Details

Zultys is a great platform not only for Integrated Call Centre functions, but as an overall telephone platform. It takes a lot of the complexity away from setting up a phone solution through to the ICC functions. Review collected by and hosted on G2.com.

There is some complexity to setting up some of the functions - however through trial and error and through wonderful support these complexities are limited. Review collected by and hosted on G2.com.

The app for your phone was very helpful for when we all started working from home back in March. Pretty much able to use all the same features as if you were at your desk at work. Call using your cell phone, but the number that appears is actually your work number. I was able to woprk from home without giving out my cell phone number. When at my desk I love that I am able to just drag and drop the call to another persons line rather than transferring using their extension number. Review collected by and hosted on G2.com.

Hard to figure out on your own, but once we received a training on the system and were shown all the different faetures, it became much ezasier and helpful. I'm not on the phones all day, so I cant really find anything taht I dislike. But for what I use the system for I have no issues. I haven't really heard of any complaints about the system from my co-workers either. Review collected by and hosted on G2.com.

I do like how its always good making outgoing calls to borrowers. Its something very neutral but the call quality works very well. the interface is ok. But overall it gets the job done. Review collected by and hosted on G2.com.

I did not like how you had to figure out all of the complicated software. it took me two months to figure out that in order to receive outbound calls you needed to have MXIE pulled up on your dashboard in order for it to work. Anyway that was kinda lame and I didn't know how to access my voicemails. the interface is very hard to work with but we still tried our best in order to get it working. We kept lots of time stats in order to see if it was working or not. Review collected by and hosted on G2.com.

The option to implement as appliance, VM or cloud hosted is great. You can combine these for high availability and multi locations too. The system has every feature you could imagine and has been consistently improved over the years with regular updates. Review collected by and hosted on G2.com.

Not much. Maybe the fact that it requires a Windows app to admin, but 100% web based apps and admin are on their roadmap so that won’t be an objection much longer. Review collected by and hosted on G2.com.

I like the ability to park calls, and chat with my colleagues. It's a very easy system to learn as well. Review collected by and hosted on G2.com.

The admin console seems really outdated, I feel as if this could be upgraded. Also a bummer that it is not Apple / Mac friendly. Review collected by and hosted on G2.com.

Our call center has tried unanimously to find a solution to customer service calls, with this action we found the solution Zultys MXIE, a high-end digital telephone softphone, fulfills the function of connecting to the telephone exchange of the company and in turn, according to the tasks assigned to the user profile, they attend a call queue or telephone campaign. In my case as supervisor of telephone camps area, I am in charge of monitoring the incoming calls that are attended by the operators. This tool is quite useful for receiving and making phone calls, as well as parking each call Review collected by and hosted on G2.com.

The only thing I do not like about the tool is the way in which the tool stays connected when receiving calls, the more telephone functions it has, the more synchronization faults between the computer's sofphone will have Review collected by and hosted on G2.com.

With the implementation of MXIE zultys is a telephone exchange where we host our E1 lines of service providers to make calls, we use the MIXI as a telephone directly on the computer, applying this model MIXI we save the telephone equipment handling the calls through the headphones from our Job positions. Review collected by and hosted on G2.com.

With my years of experience using MIXI from the manufacturer Zultys I have not had any problems in the process of implementing the mixi. It is very simple and effective for the subject of IP telephony covers the necessary ones that the company requests. Service Alo24. Review collected by and hosted on G2.com.

In search of facilitating the work of reception of calls through a softphone, in the important positions like reception of calls and senior executives of the company, we find the most advanced tool of the zultys brand series, having a central zultys the calls became the listed ones because it helps to answer the calls more easily, thanks to their association of integration with the operating system of the machine is interesting that you can manage the way you want. As well as the characteristics of any telephone, such as transferring calls, conducting conferences. The logs system is also important and this tool shows a call history Review collected by and hosted on G2.com.

In spite of the few errors that we have seen in the administration of the mxie, as the desautenticacion internally with the computer after a call errorea. It is one of the most important softphones we have managed Review collected by and hosted on G2.com.

Mxie by Zultys, is an excellent tool for handling calls as a solution for a call center or a service center that involves receiving or making calls. It has a good distribution in terms of the facilities it offers, address book, search for any contact easily and quickly that is registered in the telephone center associated with the application, you can make calls in conference, fax, voice messages , instant messages, association to different devices, VoIP phones, or diadems for calls, any type of headphones with integrated microphone. At the operational level, associate the active user with a specific pool to receive or make calls, thus having several groups according to the type of incoming call associated with the same internal number, using the same label or different labels as required. Supervisory mode very complete, in this way for a supervisor type user, follow up on all the calls of the operators associated to the service, information of received, lost, waiting calls, etc., additional to this intervening in the calls or just listening to the calls in course, in the same way can be associated to a wallboard by means of which the statistics of all the service center can be taken. Review collected by and hosted on G2.com.

Tool for the control of a very complete call service center, great variety of options to offer based on the requirement required by the service center. Review collected by and hosted on G2.com.

In the search for a digital telephone tool that is allowed to connect to a power station that contains support for the 24 hours available. The Zultys MXIE solution was found, allows you to connect remotely to a central office and simulates the connection of a telephone extension that allows you to serve as a receiver of calls to execute telephone calls. The tool gives you the option of associating in different ways, in my administration I execute the tool as: internal associate, so that it associates the numbering keys through the screen and to be able to execute the call through a microphone connected to the PC Review collected by and hosted on G2.com.

The only error found in the tool is the factor that in opportunities at the time of hibernation the pc hangs the tool or stops connecting through the main ID. However, the tool in its other functions is useful Review collected by and hosted on G2.com.