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Zoovu
By Zoovu
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3.8 out of 5 stars
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Zoovu Reviews & Product Details - Page 2

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Zoovu Overview

Editedit
What is Zoovu?

Zoovu is the next generation digital commerce search platform that merges context and meaning across channels to help brands and retailers have rich, personalized conversations with their customers. Zoovu’s proprietary AI naturally understands and speaks the customer’s language by turning technical specs into an easy-to-understand conversation. Ultimately adapting to the customer’s conversation style to help better engage, educate and empower them in making purchase decisions in the moments that matter. With Zoovu's world-class semantic library you can easily interpret the context and intent behind your customers' every search. More than 3,500 brands and retailers use Zoovu to engage, educate and empower shoppers to find and buy the right product, including Amazon, P&G, Whirlpool and Microsoft. Zoovu operates worldwide in 500+ product categories, across all languages.

Zoovu Details
Discussions
Zoovu Community
Languages Supported
Afrikaans, Amharic, Arabic, Assamese, Azerbaijani, Bosnian, Bulgarian, Catalan, Czech, Welsh, Danish, German, Greek, English, Estonian, Finnish, French, Irish, Haitian, Hebrew, Hindi, Croatian, Hungarian, Armenian, Indonesian, Icelandic, Italian, Japanese, Latvian, Lithuanian, Malayalam, Nepali, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Albanian, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified), Chinese (Traditional), Maltese
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Product Description

Zoovu is jam-packed with features and includes everything you need to build and manage interactive digital assistants.

Seller Details
Seller
Zoovu
Year Founded
2006
HQ Location
Boston, MA
Twitter
@Zoovu
1,406 Twitter followers
LinkedIn® Page
www.linkedin.com
179 employees on LinkedIn®
Description

Zoovu is the AI driven conversational search SaaS platform for e-commerce. We help brands and retailers deliver contextually relevant conversations just like your best store associate would. Our conversational AI platform delivers digital assistants across all channels and the entire customer lifecycle including evaluation, purchase decision and post-purchase.

Whether it is through product finders, next-generation chat bots, social media or intelligent search bars, Zoovu delivers contextual and conversational experiences that convert.

More than 2,500 brands and retailers use Zoovu to help shoppers find and buy the right product, including Amazon, P&G, Whirlpool and Microsoft. Zoovu operates worldwide in 500+ product categories, across all languages.

Adaora O.
AO
Overview Provided by:
Adaora Okoli
Stop chatting. Start conversing. #ConversationalAI

Recent Zoovu Reviews

Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
0.0 out of 5
"Rubish, greedy to take money and nothing else"
Nothing because this is broken beta product and taking money for it.
Read more
Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
0.0 out of 5
"Worst Experience Ever"
Nothing about their company is worth spending time and resources on .
Read more
Karl M.
KM
Karl M.Small-Business (50 or fewer emp.)
0.0 out of 5
"Starts good, turns greedy"
Great start, really helpful support, easy to set up
Read more
Security Badge
This seller hasn't added their security information yet. Let them know that you'd like them to add it.
0 people requested security information

Zoovu Media

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Zoovu Demo - Dynamic email
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Zoovu Demo - Visual configurator (b2c)
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19 Zoovu Reviews

3.8 out of 5
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19 Zoovu Reviews
3.8 out of 5
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3.8 out of 5
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Overall Review Sentiment for ZoovuQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Chris D.
CD
Finance Specialist
Construction
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Zoovu?

What I like the most is that it is a very versatile tool because it serves many tasks and performs them with the same level of capacity of any other focused on one. their sales attendance is fantastic and their recommendations in the marketing sector are invaluable. Review collected by and hosted on G2.com.

What do you dislike about Zoovu?

An inconvenience can be the price, it could be a little more economical because it is at the level of the most famous programs in the market for this sector. Review collected by and hosted on G2.com.

Recommendations to others considering Zoovu:

I would recommend testing this program for its great performance in the face of any imposed task, it is very versatile and detrata its value in positive results for the company. Review collected by and hosted on G2.com.

What problems is Zoovu solving and how is that benefiting you?

It has been an unimaginable help, we have increased productivity thanks to its sales tips and the focus on our social media campaigns has been much more impactful thanks to its recommended strategies. Review collected by and hosted on G2.com.

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JD
Jaime de Bruin - Marketing Specialist
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Zoovu?

Being able to reach our customers on a more personal level, and providing them with an experience that doesn't feel like it's forced or robotic. Review collected by and hosted on G2.com.

What do you dislike about Zoovu?

In the past we've had challenges making updates to the tool in a timely manner - it seems like the combination of changes on our side, and with the new Zoovu dashboard, we'll be able to make edits on the fly. Review collected by and hosted on G2.com.

Recommendations to others considering Zoovu:

The whole reason for this tool is to give control back to the consumer - you'll see better results if you let that happen and don't try to adjust the selectors to better fit your business needs. Review collected by and hosted on G2.com.

What problems is Zoovu solving and how is that benefiting you?

We sell a product that is very technical and can be very daunting for someone who doesn't speak the lingo, especially considering the price points. We've been able to target a specific bucket of "middle-ground" users who know they want to upgrade their camera and are interested in learning about what we have to offer, but aren't yet at the point where they can find things on their own. Review collected by and hosted on G2.com.

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BT
Marketing
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Zoovu?

A nice and innovative way in guiding our customers to their perfect products. Review collected by and hosted on G2.com.

What do you dislike about Zoovu?

Missing some features, like removing images from your library, the image library is now kinda cluttered.

Some themes have more options than other themes.

Multilanguage is done via a properties file, which I think is hard to understand for people without IT knowledge. Review collected by and hosted on G2.com.

What problems is Zoovu solving and how is that benefiting you?

Helping customers find the perfect product. Review collected by and hosted on G2.com.

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Verified User in Computer Hardware
UC
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Zoovu?

Easy for non-developers to set-up and get ready for simple implementation Review collected by and hosted on G2.com.

What do you dislike about Zoovu?

Some features weren't instantly available from day 1, but the support has been excellent and have quickly worked to provide solutions where possible.

Documentation could be a little more explanatory Review collected by and hosted on G2.com.

What problems is Zoovu solving and how is that benefiting you?

Zoovu has allowed us to implement search tools without having to source or commit to complex development resource. Review collected by and hosted on G2.com.

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Verified User in Electrical/Electronic Manufacturing
UE
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Zoovu?

Customization, new reporting features, opportunity to syndicate to retailers. Customer Success support is great. Very responsive and helpful in making good business decisions Review collected by and hosted on G2.com.

What do you dislike about Zoovu?

Currently, inconsistent reporting, inability to make quick changes, lack of visibility into data. Many of this looks like it will be changed with the more user-friendly interface. It will be great to be able to see more real time data of how the recommendation engine is performing. Review collected by and hosted on G2.com.

Recommendations to others considering Zoovu:

Create a roadmap and timeline to make changes base don performance and always be testing new questions. Review collected by and hosted on G2.com.

What problems is Zoovu solving and how is that benefiting you?

Helping customers choose the best option for them based on their needs and use cases. Review collected by and hosted on G2.com.

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Henrik O.
HO
VD
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Zoovu?

Easy to configure and maintain. Great interface with good overview. Review collected by and hosted on G2.com.

What do you dislike about Zoovu?

Northing :) It´s fits us perfect. No wories. Review collected by and hosted on G2.com.

What problems is Zoovu solving and how is that benefiting you?

Our customers are consumers with little knowledge about how to select the right product to solve their problem. Review collected by and hosted on G2.com.

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Verified User in Consumer Goods
UC
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Zoovu?

Zoovu enables consumers to engage and find the right product for them, cutting through the many SKUs. It enables us to differentiate our on site experience vs. other ecommerce sellers. Review collected by and hosted on G2.com.

What do you dislike about Zoovu?

The interface and back end has been difficult to work with, though this is being improved and we are looking to get on the new platform. Review collected by and hosted on G2.com.

What problems is Zoovu solving and how is that benefiting you?

Helping consumers find the right mixer for them. Better engagement has resulted. Review collected by and hosted on G2.com.

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Verified User in Consumer Goods
AC
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Zoovu?

they have a great tool as well as great customer service - their team is very helpful in guiding you through the process and helping with best practices Review collected by and hosted on G2.com.

What do you dislike about Zoovu?

we didnt set up tracking properly in terms of conversions - i wish we looked at that earlier Review collected by and hosted on G2.com.

What problems is Zoovu solving and how is that benefiting you?

we are solving the issue of customers not knowing which products are right for them Review collected by and hosted on G2.com.

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Verified User in Market Research
CM
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Zoovu?

Zoovu helps the customers for conversational marketing and digital world to help more better Review collected by and hosted on G2.com.

What do you dislike about Zoovu?

Customer support is a bit late to connect Review collected by and hosted on G2.com.

What problems is Zoovu solving and how is that benefiting you?

Digitalization of the markets Review collected by and hosted on G2.com.

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