# Top 10 Zoom Phone Alternatives & Competitors **Average Rating:** 4.6/5 **Total Number of Reviews:** 2,670 Zoom Phone is not the only option for VoIP Providers. Explore other competing options and alternatives. VoIP Providers is a widely used technology, and many people are seeking innovative, easily administered software solutions with software pairing, video calls, and instant messaging. Other important factors to consider when researching alternatives to Zoom Phone include communication and screen sharing. The best overall Zoom Phone alternative is Nextiva. Other similar apps like Zoom Phone are Quo, RingEX, Dialpad Connect, and Vonage Business Communications. Zoom Phone alternatives can be found in [VoIP Providers](https://www.g2.com/categories/voip-providers) but may also be in [Contact Center Software](https://www.g2.com/categories/contact-center) or [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents). ## Best Paid & Free Alternatives to Zoom Phone - [Nextiva](https://www.g2.com/products/nextiva/reviews) - [Quo](https://www.g2.com/products/quo-quo/reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) - [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) - [Webex Calling](https://www.g2.com/products/webex-calling/reviews) - [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) ## Top 10 Alternatives to Zoom Phone Recently Reviewed By G2 Community Browse options below. Based on reviewer data, you can see how Zoom Phone stacks up to the competition, check reviews from current & previous users in industries like Information Technology and Services, Financial Services, and Education Management, and find the best product for your business. ### 1. [Nextiva](https://www.g2.com/products/nextiva/reviews) By Nextiva **Average Rating:** 4.5/5 **Total Reviews:** 3,584 The Nextiva technology platform is a state-of-the-art telecommunications infrastructure that allows a company's employees to conduct their business from anywhere. Reviewers say compared to Zoom Phone, Nextiva is: - Slower to reach roi - More expensive - Better at support Categories in common with Zoom Phone: [VoIP Providers](https://www.g2.com/categories/voip-providers), [Cloud PBX Platforms](https://www.g2.com/categories/cloud-pbx-platforms) **Compare:** [Zoom Phone vs Nextiva](https://www.g2.com/compare/nextiva-vs-zoom-zoom-phone) **Compare Nextiva with other alternatives:** - [Nextiva vs Quo](https://www.g2.com/compare/nextiva-vs-quo-quo) - [Nextiva vs RingEX](https://www.g2.com/compare/nextiva-vs-ringex) - [Nextiva vs Dialpad Connect](https://www.g2.com/compare/dialpad-connect-vs-nextiva) - [Nextiva vs Vonage Business Communications](https://www.g2.com/compare/nextiva-vs-vonage-business-communications) - [Nextiva vs Webex Calling](https://www.g2.com/compare/nextiva-vs-webex-calling) - [Nextiva vs GoTo Connect](https://www.g2.com/compare/goto-connect-vs-nextiva) - [Nextiva vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-nextiva) - [Nextiva vs JustCall](https://www.g2.com/compare/saas-labs-justcall-vs-nextiva) - [Nextiva vs Aircall](https://www.g2.com/compare/aircall-vs-nextiva) ### 2. [Quo](https://www.g2.com/products/quo-quo/reviews) By Quo **Average Rating:** 4.7/5 **Total Reviews:** 3,390 Trusted by more than 90,000 companies — from fast-growing startups to Fortune 500s — and rated #1 in customer satisfaction on G2. Quo brings calls, texts, and customer information together in one platform. Bring clarity to every conversation. Shared inboxes, internal notes, and a mini CRM, gives every teammate the visibility and context they need to make sure each customer doesn't get missed. Respond to every customer. Fast. Built-in AI answers calls 24/7, flexible call flows route customers instantly, and custom contact properties ensure you're there when your customer needs you, while never missing a detail. Scale effortlessly as you grow. From your first customer to your thousandth, Quo adapts with you. No complex setup, no additional training, no growing pains. With Quo, it’s never been easier to close more deals, support more customers, and grow your business — without losing the human touch. Reviewers say compared to Zoom Phone, Quo is: - Better at support - Easier to admin - Easier to do business with Categories in common with Zoom Phone: [VoIP Providers](https://www.g2.com/categories/voip-providers) **Compare:** [Zoom Phone vs Quo](https://www.g2.com/compare/quo-quo-vs-zoom-zoom-phone) **Compare Quo with other alternatives:** - [Quo vs Nextiva](https://www.g2.com/compare/nextiva-vs-quo-quo) - [Quo vs RingEX](https://www.g2.com/compare/quo-quo-vs-ringex) - [Quo vs Dialpad Connect](https://www.g2.com/compare/dialpad-connect-vs-quo-quo) - [Quo vs Vonage Business Communications](https://www.g2.com/compare/quo-quo-vs-vonage-business-communications) - [Quo vs Webex Calling](https://www.g2.com/compare/quo-quo-vs-webex-calling) - [Quo vs GoTo Connect](https://www.g2.com/compare/goto-connect-vs-quo-quo) - [Quo vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-quo-quo) - [Quo vs JustCall](https://www.g2.com/compare/saas-labs-justcall-vs-quo-quo) - [Quo vs Aircall](https://www.g2.com/compare/aircall-vs-quo-quo) ### 3. [RingEX](https://www.g2.com/products/ringex/reviews) By RingCentral **Average Rating:** 4.2/5 **Total Reviews:** 1,406 AI-powered communications that redefines customer engagement for modern teams. Categories in common with Zoom Phone: [VoIP Providers](https://www.g2.com/categories/voip-providers), [Cloud PBX Platforms](https://www.g2.com/categories/cloud-pbx-platforms) **Compare:** [Zoom Phone vs RingEX](https://www.g2.com/compare/ringex-vs-zoom-zoom-phone) **Compare RingEX with other alternatives:** - [RingEX vs Nextiva](https://www.g2.com/compare/nextiva-vs-ringex) - [RingEX vs Quo](https://www.g2.com/compare/quo-quo-vs-ringex) - [RingEX vs Dialpad Connect](https://www.g2.com/compare/dialpad-connect-vs-ringex) - [RingEX vs Vonage Business Communications](https://www.g2.com/compare/ringex-vs-vonage-business-communications) - [RingEX vs Webex Calling](https://www.g2.com/compare/ringex-vs-webex-calling) - [RingEX vs GoTo Connect](https://www.g2.com/compare/goto-connect-vs-ringex) - [RingEX vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-ringex) - [RingEX vs JustCall](https://www.g2.com/compare/saas-labs-justcall-vs-ringex) - [RingEX vs Aircall](https://www.g2.com/compare/aircall-vs-ringex) ### 4. [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) By Dialpad **Average Rating:** 4.4/5 **Total Reviews:** 4,195 Dialpad pushes the limits of Ai. As a pioneer in the space, we built the first Ai-powered customer intelligence platform that now serves as the foundation for all Dialpad products. We also created our own proprietary large language model (LLM), leveraging over six billion minutes of conversational data, to ensure optimal accuracy for features like Ai Recaps automated meeting summaries. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Categories in common with Zoom Phone: [VoIP Providers](https://www.g2.com/categories/voip-providers) **Compare:** [Zoom Phone vs Dialpad Connect](https://www.g2.com/compare/dialpad-connect-vs-zoom-zoom-phone) **Compare Dialpad Connect with other alternatives:** - [Dialpad Connect vs Nextiva](https://www.g2.com/compare/dialpad-connect-vs-nextiva) - [Dialpad Connect vs Quo](https://www.g2.com/compare/dialpad-connect-vs-quo-quo) - [Dialpad Connect vs RingEX](https://www.g2.com/compare/dialpad-connect-vs-ringex) - [Dialpad Connect vs Vonage Business Communications](https://www.g2.com/compare/dialpad-connect-vs-vonage-business-communications) - [Dialpad Connect vs Webex Calling](https://www.g2.com/compare/dialpad-connect-vs-webex-calling) - [Dialpad Connect vs GoTo Connect](https://www.g2.com/compare/dialpad-connect-vs-goto-connect) - [Dialpad Connect vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-dialpad-connect) - [Dialpad Connect vs JustCall](https://www.g2.com/compare/dialpad-connect-vs-saas-labs-justcall) - [Dialpad Connect vs Aircall](https://www.g2.com/compare/aircall-vs-dialpad-connect) ### 5. [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) By Vonage **Average Rating:** 4.3/5 **Total Reviews:** 504 Vonage Business is redefining business communications. True to our roots as a technology disruptor, we've embraced technology to transform how companies communicate to create better business outcomes. Our unique cloud communications platform brings together a robust unified communications solution with the agility of embedded, contextual communications APIs. This powerful combination enables businesses to collaborate more productively and engage their customers more effectively across messaging, chat, social media, video and voice. Reviewers say compared to Zoom Phone, Vonage Business Communications is: - Slower to reach roi - Better at support Categories in common with Zoom Phone: [VoIP Providers](https://www.g2.com/categories/voip-providers), [Cloud PBX Platforms](https://www.g2.com/categories/cloud-pbx-platforms) **Compare:** [Zoom Phone vs Vonage Business Communications](https://www.g2.com/compare/vonage-business-communications-vs-zoom-zoom-phone) **Compare Vonage Business Communications with other alternatives:** - [Vonage Business Communications vs Nextiva](https://www.g2.com/compare/nextiva-vs-vonage-business-communications) - [Vonage Business Communications vs Quo](https://www.g2.com/compare/quo-quo-vs-vonage-business-communications) - [Vonage Business Communications vs RingEX](https://www.g2.com/compare/ringex-vs-vonage-business-communications) - [Vonage Business Communications vs Dialpad Connect](https://www.g2.com/compare/dialpad-connect-vs-vonage-business-communications) - [Vonage Business Communications vs Webex Calling](https://www.g2.com/compare/vonage-business-communications-vs-webex-calling) - [Vonage Business Communications vs GoTo Connect](https://www.g2.com/compare/goto-connect-vs-vonage-business-communications) - [Vonage Business Communications vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-vonage-business-communications) - [Vonage Business Communications vs JustCall](https://www.g2.com/compare/saas-labs-justcall-vs-vonage-business-communications) - [Vonage Business Communications vs Aircall](https://www.g2.com/compare/aircall-vs-vonage-business-communications) ### 6. [Webex Calling](https://www.g2.com/products/webex-calling/reviews) By Cisco **Average Rating:** 4.5/5 **Total Reviews:** 635 Webex Calling includes rich enterprise grade calling functionality, integrated with Webex Teams for messaging, and state of the art phones, headsets, video end points all leading to a seamless experience from the desk to mobile. With optional Webex Meetings and Cloud Contact Center, Cisco offers a full collaboration suite running on a scalable, geo-redundant and secure global platform. Reviewers say compared to Zoom Phone, Webex Calling is: - Better at support - More expensive Categories in common with Zoom Phone: [VoIP Providers](https://www.g2.com/categories/voip-providers), [Cloud PBX Platforms](https://www.g2.com/categories/cloud-pbx-platforms) **Compare:** [Zoom Phone vs Webex Calling](https://www.g2.com/compare/webex-calling-vs-zoom-zoom-phone) **Compare Webex Calling with other alternatives:** - [Webex Calling vs Nextiva](https://www.g2.com/compare/nextiva-vs-webex-calling) - [Webex Calling vs Quo](https://www.g2.com/compare/quo-quo-vs-webex-calling) - [Webex Calling vs RingEX](https://www.g2.com/compare/ringex-vs-webex-calling) - [Webex Calling vs Dialpad Connect](https://www.g2.com/compare/dialpad-connect-vs-webex-calling) - [Webex Calling vs Vonage Business Communications](https://www.g2.com/compare/vonage-business-communications-vs-webex-calling) - [Webex Calling vs GoTo Connect](https://www.g2.com/compare/goto-connect-vs-webex-calling) - [Webex Calling vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-webex-calling) - [Webex Calling vs JustCall](https://www.g2.com/compare/saas-labs-justcall-vs-webex-calling) - [Webex Calling vs Aircall](https://www.g2.com/compare/aircall-vs-webex-calling) ### 7. [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) By GoTo **Average Rating:** 4.4/5 **Total Reviews:** 1,415 GoTo Connect’s platform includes our award-winning, best-in-class products such as our UCaaS solution and phone system, customer engagement tools and multiple contact center capabilities along with powerful add-ons and integrations with your critical business apps such as MS Teams, Salesforce, Zendesk and Gmail. For over two decades, we’ve helped tens of thousands of companies grow their business by offering: • An award-winning cloud phone system with hundreds of enterprise-grade features (minus the enterprise price tag) • AI-powered contact center and customer engagement tools • Super simple setup, with an admin system that’s remarkably easy to manage • A unique visual dial plan editor, softphone functionality and advanced reporting • 99.999% uptime and best-in-class 24/7 customer service Reviewers say compared to Zoom Phone, GoTo Connect is: - Better at support - Easier to do business with Categories in common with Zoom Phone: [VoIP Providers](https://www.g2.com/categories/voip-providers) **Compare:** [Zoom Phone vs GoTo Connect](https://www.g2.com/compare/goto-connect-vs-zoom-zoom-phone) **Compare GoTo Connect with other alternatives:** - [GoTo Connect vs Nextiva](https://www.g2.com/compare/goto-connect-vs-nextiva) - [GoTo Connect vs Quo](https://www.g2.com/compare/goto-connect-vs-quo-quo) - [GoTo Connect vs RingEX](https://www.g2.com/compare/goto-connect-vs-ringex) - [GoTo Connect vs Dialpad Connect](https://www.g2.com/compare/dialpad-connect-vs-goto-connect) - [GoTo Connect vs Vonage Business Communications](https://www.g2.com/compare/goto-connect-vs-vonage-business-communications) - [GoTo Connect vs Webex Calling](https://www.g2.com/compare/goto-connect-vs-webex-calling) - [GoTo Connect vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-goto-connect) - [GoTo Connect vs JustCall](https://www.g2.com/compare/goto-connect-vs-saas-labs-justcall) - [GoTo Connect vs Aircall](https://www.g2.com/compare/aircall-vs-goto-connect) ### 8. [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) By CloudTalk **Average Rating:** 4.4/5 **Total Reviews:** 1,847 CloudTalk is a remote-ready cloud call center software for sales and customer support teams. Aside from providing top of the range call quality and a modern solution, our unique selling point is the ability to easily integrate with leading CRMs and helpdesks, giving customer service agents and sales people better visibility of their customer or prospect base. On top of this, we have a feature stack consisting of drag & drop workflow automations, multistep call flow builders and smart dialing functionality, which automate and simplify a large part of our customers’ workflows, saving on average 2-3 minutes per call. Reviewers say compared to Zoom Phone, CloudTalk is: - Better at support Categories in common with Zoom Phone: [VoIP Providers](https://www.g2.com/categories/voip-providers), [Cloud PBX Platforms](https://www.g2.com/categories/cloud-pbx-platforms) **Compare:** [Zoom Phone vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-zoom-zoom-phone) **Compare CloudTalk with other alternatives:** - [CloudTalk vs Nextiva](https://www.g2.com/compare/cloudtalk-vs-nextiva) - [CloudTalk vs Quo](https://www.g2.com/compare/cloudtalk-vs-quo-quo) - [CloudTalk vs RingEX](https://www.g2.com/compare/cloudtalk-vs-ringex) - [CloudTalk vs Dialpad Connect](https://www.g2.com/compare/cloudtalk-vs-dialpad-connect) - [CloudTalk vs Vonage Business Communications](https://www.g2.com/compare/cloudtalk-vs-vonage-business-communications) - [CloudTalk vs Webex Calling](https://www.g2.com/compare/cloudtalk-vs-webex-calling) - [CloudTalk vs GoTo Connect](https://www.g2.com/compare/cloudtalk-vs-goto-connect) - [CloudTalk vs JustCall](https://www.g2.com/compare/cloudtalk-vs-saas-labs-justcall) - [CloudTalk vs Aircall](https://www.g2.com/compare/aircall-vs-cloudtalk) ### 9. [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) By Saas Labs **Average Rating:** 4.3/5 **Total Reviews:** 2,388 JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks, and all the business tools you need to engineer better conversations. Trusted by 6,000+ companies globally, JustCall enables customer-facing teams to enjoy seamless customer conversations with real-time and post-call AI-powered insights. Top JustCall features to watch out for: ★ Inbound & outbound calling ★ Send & receive SMS & MMS ★ Sales dialer (Auto Dialer, Predictive Dialer, and Dynamic Dialer) ★ SMS Workflows & Bots ★ Multi-level IVR ★ Real-time agent assist ★ AI-powered SMS Copilot ★ AI coaching ★ Sentiment analysis ★ AI call scoring ★ Live call monitoring ★ Shared WhatsApp inbox ★ Automatic call distribution ★ Business phone numbers in 70+ countries Categories in common with Zoom Phone: [VoIP Providers](https://www.g2.com/categories/voip-providers), [Cloud PBX Platforms](https://www.g2.com/categories/cloud-pbx-platforms) **Compare:** [Zoom Phone vs JustCall](https://www.g2.com/compare/saas-labs-justcall-vs-zoom-zoom-phone) **Compare JustCall with other alternatives:** - [JustCall vs Nextiva](https://www.g2.com/compare/saas-labs-justcall-vs-nextiva) - [JustCall vs Quo](https://www.g2.com/compare/saas-labs-justcall-vs-quo-quo) - [JustCall vs RingEX](https://www.g2.com/compare/saas-labs-justcall-vs-ringex) - [JustCall vs Dialpad Connect](https://www.g2.com/compare/dialpad-connect-vs-saas-labs-justcall) - [JustCall vs Vonage Business Communications](https://www.g2.com/compare/saas-labs-justcall-vs-vonage-business-communications) - [JustCall vs Webex Calling](https://www.g2.com/compare/saas-labs-justcall-vs-webex-calling) - [JustCall vs GoTo Connect](https://www.g2.com/compare/goto-connect-vs-saas-labs-justcall) - [JustCall vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-saas-labs-justcall) - [JustCall vs Aircall](https://www.g2.com/compare/aircall-vs-saas-labs-justcall) ### 10. [Aircall](https://www.g2.com/products/aircall/reviews) By Aircall **Average Rating:** 4.4/5 **Total Reviews:** 1,614 Aircall is the phone system for modern business that can be used on any device. Since Aircall has no hardware requirement, customers can get set up and dialing in as few as 3 minutes. Packed with powerful integrations and a growing app ecosystem of 50+ CRM, Helpdesk, eCommerce, and other business software, Aircall is ideal for modern companies that want to stay connected. Dynamic call center features enable sales and support teams to manage their calls and be as productive as possible. Features include: Power Dialer, Analytics Dashboard, Live Activity Feed, Call Coaching, CTI, IVR, and much more. Categories in common with Zoom Phone: [VoIP Providers](https://www.g2.com/categories/voip-providers) **Compare:** [Zoom Phone vs Aircall](https://www.g2.com/compare/aircall-vs-zoom-zoom-phone) **Compare Aircall with other alternatives:** - [Aircall vs Nextiva](https://www.g2.com/compare/aircall-vs-nextiva) - [Aircall vs Quo](https://www.g2.com/compare/aircall-vs-quo-quo) - [Aircall vs RingEX](https://www.g2.com/compare/aircall-vs-ringex) - [Aircall vs Dialpad Connect](https://www.g2.com/compare/aircall-vs-dialpad-connect) - [Aircall vs Vonage Business Communications](https://www.g2.com/compare/aircall-vs-vonage-business-communications) - [Aircall vs Webex Calling](https://www.g2.com/compare/aircall-vs-webex-calling) - [Aircall vs GoTo Connect](https://www.g2.com/compare/aircall-vs-goto-connect) - [Aircall vs CloudTalk](https://www.g2.com/compare/aircall-vs-cloudtalk) - [Aircall vs JustCall](https://www.g2.com/compare/aircall-vs-saas-labs-justcall) --- ## Zoom Phone Alternatives FAQs ### What are the best alternatives to Zoom Phone? The best alternatives to Zoom Phone include [Nextiva](https://www.g2.com/products/nextiva/reviews) (4.5/5 stars, 3569 reviews), [Quo](https://www.g2.com/products/quo-quo/reviews) (4.7/5 stars, 3377 reviews), [RingEX](https://www.g2.com/products/ringex/reviews) (4.2/5 stars, 1371 reviews), and [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) (4.4/5 stars, 4171 reviews). These alternatives excel in customer support, AI capabilities, ease of use, and integration features, with Quo rated highest in customer satisfaction and Nextiva praised for its comprehensive platform and support. ### What features do alternatives offer that Zoom Phone does not? Zoom Phone users report missing advanced analytics, AI-driven features, and more customizable workflows that competitors provide natively or with better integration. Some alternatives offer AI-powered call summaries, automated call handling, and deeper CRM integrations that Zoom Phone lacks or offers only at higher pricing tiers. ### Which VoIP Providers tools do reviewers recommend instead of Zoom Phone? Reviewers recommend [Nextiva](https://www.g2.com/products/nextiva/reviews) for its excellent customer support and reliable call quality, highlighting its AI receptionist and integrated communication platform. [Quo](https://www.g2.com/products/quo-quo/reviews) is favored for its AI-powered call summaries, shared inboxes, and ease of setup, making it ideal for small businesses seeking modern automation. [RingEX](https://www.g2.com/products/ringex/reviews) is recommended for its seamless integration with Salesforce and Microsoft Teams, strong AI note-taking, and reliable international calling. [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) is praised for its AI-powered call insights, real-time transcription, and unified platform for calls, messages, and meetings, supporting remote work effectively. ### How does Zoom Phone compare to Nextiva? According to G2 data, [Zoom Phone](https://www.g2.com/products/zoom-zoom-phone/reviews) holds a slight advantage over [Nextiva](https://www.g2.com/products/nextiva/reviews) in key usability dimensions, scoring 9.3 in both "better at meeting requirements" and "more usable" compared to Nextiva's 9.0 and 8.7 respectively. Zoom Phone also leads in "easier to set up" (9.1 vs 8.4) and "easier to admin" (8.9 vs 8.6), while Nextiva holds a 0.3-point lead in "better at support" (9.0 vs 8.7). Both platforms have similar strengths in "easier to do business with," with Zoom Phone at 9.0 and Nextiva at 8.8. User sentiment highlights Zoom Phone's strengths in ease of use (1,226 mentions), video conferencing (616 mentions), and reliability (595 mentions), with common praises for seamless integration with Zoom Meetings and intuitive call management. However, Zoom Phone users report issues with limited features (306 mentions), call quality dependent on internet stability (176 mentions), and higher costs (163 mentions). Nextiva users emphasize excellent customer support (127 mentions), ease of use (117 mentions), and reliability (85 mentions), appreciating its integrated communication platform and call management features. Challenges include a learning curve for advanced configurations (25 mentions), occasional app glitches, and pricing concerns (17 mentions). Overall, Zoom Phone excels in integration and user experience, while Nextiva is favored for customer support and reliability in business calling. ### Why do users choose Nextiva over Zoom Phone? Users choose [Nextiva](https://www.g2.com/products/nextiva/reviews) over Zoom Phone primarily for its reliable service and excellent customer support, with 127 mentions highlighting support responsiveness and helpfulness. Nextiva's integrated platform combining voice, messaging, video, and customer engagement applications within a single product simplifies communication workflows, which appeals to businesses seeking an all-in-one solution. Nextiva's ease of use and straightforward setup process (117 and 86 mentions respectively) make it attractive to organizations looking for a user-friendly system that scales well across multiple locations. The platform's flexibility to handle calls on mobile devices without exposing personal numbers and features like voicemail-to-email and intelligent call routing enhance business communication efficiency. Additionally, Nextiva's customers appreciate its consistent call quality and minimal downtime, which are critical for daily operations. 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