Zoom Contact Center Discussions

Zoom Contact Center is a complete Contact Center as a Service (CCaaS) offering built directly on Zoom’s powerful unified communications platform to help businesses of all sizes better support and connect with their customers. Zoom’s CX platform features intelligent multi-channel routing, an AI-powered virtual agent, no-code IVR and bot flows, workforce engagement management, powerful analytics, pre-built integrations, and much more - all designed into our familiar, easy-to-use Zoom app. With Zoom, businesses deliver fast, efficient, and highly personalized customer experiences, improved agent productivity, and better business results. When users leave Zoom Contact Center reviews, G2 also collects common questions about the day-to-day use of Zoom Contact Center. These questions are then answered by our community of 850k professionals. Submit your question below and join in on the G2 Discussion.