Top 10 Zoom Contact Center Alternatives & Competitors

Top 10 Alternatives to Zoom Contact Center Recently Reviewed By G2 Community

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Genesys Cloud CX
By Genesys
4.4/5
(1,534)
Product Description
The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels.
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Reviewers say compared to Zoom Contact Center, Genesys Cloud CX is:
Slower to reach roi
Easier to set up
More usable
Categories in common with Zoom Contact Center:
Call Center Infrastructure (CCI)
Contact Center Quality Assurance
Contact Center Workforce
Contact Center

NiCE CXone
By NiCE
4.3/5
(1,728)
Product Description
NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.
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Reviewers say compared to Zoom Contact Center, NiCE CXone is:
Slower to reach roi
Better at meeting requirements
Easier to set up
Categories in common with Zoom Contact Center:
Call Center Infrastructure (CCI)
Contact Center Quality Assurance
Contact Center Knowledge Base
Contact Center Workforce
Contact Center

Five9 Intelligent Cloud Contact Center Platform
By Five9
4.1/5
(601)
Product Description
Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing.
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Reviewers say compared to Zoom Contact Center, Five9 Intelligent Cloud Contact Center Platform is:
More expensive
Easier to set up
Better at meeting requirements
Categories in common with Zoom Contact Center:
Call Center Infrastructure (CCI)
Contact Center Quality Assurance
Contact Center Knowledge Base
Contact Center Workforce
Contact Center

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Agentforce Service (formerly Salesforce Service Cloud)
By Salesforce
4.4/5
(7,270)
Product Description
Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.
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Reviewers say compared to Zoom Contact Center, Agentforce Service (formerly Salesforce Service Cloud) is:
More expensive
Slower to reach roi
Better at meeting requirements
Categories in common with Zoom Contact Center:
Contact Center Quality Assurance
Contact Center Knowledge Base
Contact Center Workforce
Contact Center

Dialpad Support
By Dialpad
4.4/5
(628)
Product Description
Dialpad pushes the limits of Ai. As a pioneer in the space, we built the first Ai-powered customer intelligence platform that now serves as the foundation for all Dialpad products. We also created our own proprietary large language model (LLM), leveraging over six billion minutes of conversational data, to ensure optimal accuracy for features like Ai Recaps automated meeting summaries. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence.
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Reviewers say compared to Zoom Contact Center, Dialpad Support is:
Easier to set up
Better at support
Better at meeting requirements
Categories in common with Zoom Contact Center:
Call Center Infrastructure (CCI)
Contact Center

Sprinklr Service
By Sprinklr
4.3/5
(733)
Product Description
Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights – eliminating the need for any other point solution.
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Reviewers say compared to Zoom Contact Center, Sprinklr Service is:
More expensive
Better at meeting requirements
Easier to set up
Categories in common with Zoom Contact Center:
Contact Center Quality Assurance
Contact Center Knowledge Base
Contact Center Workforce
Contact Center

3CX
By 3CX
4.4/5
(538)
Product Description
3CX is an open standards communications solution that replaces proprietary PBX's. Built for business connectivity and collaboration it integrates video conferencing, live chat and apps for Android, iOS, and the web. Available on premise (Windows / Linux) or hosted as a cloud solution.
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Reviewers say compared to Zoom Contact Center, 3CX is:
Easier to set up
Easier to admin
Better at meeting requirements
Categories in common with Zoom Contact Center:
Call Center Infrastructure (CCI)
Contact Center

Nextiva
By Nextiva
4.5/5
(3,499)
Product Description
The Nextiva technology platform is a state-of-the-art telecommunications infrastructure that allows a company's employees to conduct their business from anywhere.
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Reviewers say compared to Zoom Contact Center, Nextiva is:
Slower to reach roi
More expensive
Better at support
Categories in common with Zoom Contact Center:
Call Center Infrastructure (CCI)
Contact Center

UJET
By UJET
4.7/5
(1,128)
Product Description
UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations, to drive automation and efficiency. UJET's AI solutions empower agents, optimize customer journeys, and transform contact center operations for elevated experiences and actionable insights. Built on a cloud-native architecture with a unique CRM-first approach, UJET ensures unmatched security, scalability, and prioritized data insights (without storing PII). Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world.
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Reviewers say compared to Zoom Contact Center, UJET is:
Slower to reach roi
Easier to set up
Better at support
Categories in common with Zoom Contact Center:
Call Center Infrastructure (CCI)
Contact Center