Top 10 Zoom Contact Center Alternatives & Competitors

Top 10 Alternatives to Zoom Contact Center Recently Reviewed By G2 Community

#1

Genesys Cloud CX
By Genesys
(1,396)4.3 out of 5
Optimized for quick response
The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels.
Categories in common with Zoom Contact Center:
• Contact Center
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#2

NICE CXone Mpower
By NICE
(1,635)4.3 out of 5
Optimized for quick response
NICE CXone Mpower automates end-to-end customer service—enabling organizations to boost satisfaction and efficiency while reducing costs at unprecedented scale. Move beyond traditional inbound customer service and into proactive AI-powered customer experiences. As the ultimate AI hyper-platform, CXone Mpower seamlessly orchestrates workflows, agents, and knowledge across every CX touchpoint. Connect front- and back-office workflows. Optimize enterprise-wide knowledge. Increase productivity with AI agents and augmented human agents. Unlike traditional CCaaS and inflexible point-solutions, CXone Mpower provides the most comprehensive applications portfolio, an open framework for integration, and Enlighten—CX-specific AI trained on the industry’s largest labeled and validated CX dataset — for organizations to design, build and operate every element of customer service.
Categories in common with Zoom Contact Center:
• Contact Center
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Reviewers say compared to Zoom Contact Center, NICE CXone Mpower is:
Better at meeting requirements
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#3

Five9
By Five9
(511)4.1 out of 5
Optimized for quick response
Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing.
Categories in common with Zoom Contact Center:
• Contact Center
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#4

Talkdesk
By Talkdesk
(2,408)4.4 out of 5
Optimized for quick response
Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience.
Categories in common with Zoom Contact Center:
• Contact Center
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Reviewers say compared to Zoom Contact Center, Talkdesk is:
Better at meeting requirements
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#5

Salesforce Service Cloud
By Salesforce
(5,607)4.4 out of 5
Optimized for quick response
Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.
Categories in common with Zoom Contact Center:
• Contact Center
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Reviewers say compared to Zoom Contact Center, Salesforce Service Cloud is:
More expensive
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#6

Sprinklr Service
By Sprinklr
(497)4.3 out of 5
Optimized for quick response
Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights – eliminating the need for any other point solution.
Categories in common with Zoom Contact Center:
• Contact Center
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Reviewers say compared to Zoom Contact Center, Sprinklr Service is:
More expensive
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#7

UJET
By UJET
(1,079)4.7 out of 5
Optimized for quick response
UJET provides a customer interaction platform designed to improve customer support by helping companies resolve problems faster.
Categories in common with Zoom Contact Center:
• Contact Center
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Reviewers say compared to Zoom Contact Center, UJET is:
Slower to reach roi
Better at meeting requirements
Easier to set up
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#8

8x8 Work
By 8x8 Cloud Communication
(720)4.2 out of 5
Optimized for quick response
8x8 Work offers plans which you can mix and match to address your diverse needs in the most cost-efficient manner.
Categories in common with Zoom Contact Center:
• Contact Center
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#9

Nextiva
By Nextiva
(3,243)4.5 out of 5
Optimized for quick response
The Nextiva technology platform is a state-of-the-art telecommunications infrastructure that allows a company's employees to conduct their business from anywhere.
Categories in common with Zoom Contact Center:
• Contact Center
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Reviewers say compared to Zoom Contact Center, Nextiva is:
More expensive
Better at meeting requirements
Better at support
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#10

3CX
By 3CX
(466)4.4 out of 5
3CX is an open standards communications solution that replaces proprietary PBX's. Built for business connectivity and collaboration it integrates video conferencing, live chat and apps for Android, iOS, and the web. Available on premise (Windows / Linux) or hosted as a cloud solution.
Categories in common with Zoom Contact Center:
• Contact Center
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Reviewers say compared to Zoom Contact Center, 3CX is:
Better at meeting requirements
Easier to admin
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