ZoneCapture Reviews & Product Details

The extraction accuracy on our highest volume document types was better than anything we tested during evaluation and it has only improved since we went live. Our operations team spent the first few weeks genuinely surprised by how little they needed to correct and that surprise fairly quickly turned into a new baseline expectation for how document processing should work. The confidence scoring on individual fields has also meant that human review time gets spent where it actually matters rather than uniformly across everything the platform processes. Review collected by and hosted on G2.com.

Getting the model trained on some of our older document formats that have inconsistent layouts took considerably more time and iteration cycles than we budgeted for upfront. Review collected by and hosted on G2.com.

the OCR and the full implementation to Netsuite allows us to accelerate the Invoices processing by 50% Review collected by and hosted on G2.com.

The only problem I can think of is the alg time from the moment an email is sent to the dedicated mailbox to the moment the invoice is available on the platform Review collected by and hosted on G2.com.

ZoneCapture has effectively transformed workflows on my department by enhancing steady expense tracking for all projects that are carried out. It offers comprehensive reports that are orchestrated by ZoneApprovals to eliminate any bottleneck that can affect smooth implementation of procurement. It is easy to scale and the customer support oversees the entire deployment process. Review collected by and hosted on G2.com.

I have embraced the reliable performance that has established solid expenditure chain with real-time insights, and authentic status indicators for our projects. Review collected by and hosted on G2.com.

It was a terrible experience from the start all the way to the end. Review collected by and hosted on G2.com.

Initially, we attempted to implement both Zone Capture and Zone Approvals. During the implementation process, we were told that auto approvals would not occur, but we soon encountered a significant problem: bills were being auto approved and paid through Zone Approvals. This was a major issue for us, leading to the immediate termination of our use of Zone Approvals. Only after this did the team add a feature to address the problem.

We decided to continue with Zone Capture. At first, we didn't realize that our vendor bills were taking over 27 seconds to approve through Suiteapprovals. We assumed Suiteapprovals was responsible for the delay and eventually stopped using it. However, after conducting a thorough analysis with consultants, we discovered that the real cause of the slow load times was the bundles from Zone Capture in NetSuite.

Additionally, our subscription was auto-renewed without any communication. Our main point of contact had left the company due to a health issue, and we were unaware that she was the primary contact for Zone Capture. When our new accounting manager reached out, we were informed that our contract had been auto-renewed and that cancellation or a refund was not possible, even though they knew our main contact was no longer with us. They were aware because a meeting to discuss renewals with the new team had been scheduled, then cancelled by them with the promise to reschedule closer to the renewal date—which never happened.

Our experience with customer service was extremely disappointing, both during the failed Zone Approvals implementation and at the end of our engagement. If you are considering Zone Capture, I strongly suggest exploring other vendors. There is no reason to add a solution that will slow down your ERP and force you to deal with a customer support team that struggles with communication. Review collected by and hosted on G2.com.

ZoneCapture stands out as a powerful tool for organizations looking to streamline their document processing within the NetSuite ecosystem. Here are three standout aspects that make it a valuable addition:

Easy to Implement: ZoneCapture offers a straightforward implementation process, minimizing disruption to ongoing operations. Its well-documented setup and responsive support team ensure a smooth transition from manual to automated document capture.

User-Friendly Interface: Designed with usability in mind, ZoneCapture provides an intuitive interface that requires minimal training. Users can quickly adapt to the platform, enabling faster adoption and increased productivity across departments.

Fully Integrated with NetSuite: As a native SuiteApp, ZoneCapture integrates seamlessly into your existing NetSuite environment. This tight integration ensures real-time data synchronization, eliminates the need for third-party connectors, and enhances overall system efficiency. Review collected by and hosted on G2.com.

One area where ZoneCapture could improve is in its approval routing logic based on purchase order (PO) thresholds. Currently, the system does not support conditional approval routing where vendor bills (VBs) below a defined PO threshold are automatically approved, while those exceeding the threshold are routed for additional approval. This functionality is often critical for organisations with tiered approval policies and could significantly enhance compliance and efficiency if implemented. Review collected by and hosted on G2.com.

ZoneCapture has streamlined data workflow that defines effective processing of invoices. It allows my team to customize areas and data management fields to enhance compliance. It is easy to identify network error and initiate troubleshooting for better performance across our systems. Review collected by and hosted on G2.com.

This is reliable platform that has maintained steady operations within the NetSuite. I have nothing to discredit from the entire performance. Review collected by and hosted on G2.com.

ZoneCapture extracts correct data from customer receipts and invoices that enables us to approve purchases and orders conveniently. It has reduced minor data entries errors by 100% with accurate data capture from crucial financial documents. Review collected by and hosted on G2.com.

This is powerful tool that has streamlined my role and enhanced operational efficiency on my desk and I totally like it. Review collected by and hosted on G2.com.

My experience with zone capture has been positive. Even though I don’t work in accounting, Zonecapture has made it very simple for me to reconcile my monthly compnay credit card transaction. I value the sophisticated search function since it makes it easy for me to locate past incoices, ongoing fees, and other costs required for my job. Review collected by and hosted on G2.com.

Because of the restricted reporting capabilities, some data types require additional work outside of the platform to pull for analysis. Review collected by and hosted on G2.com.

ZoneCapture has streamlined invoice processing with accurate data capturing systems. It has improved digital content management tools that complies with enterprise e-invoice policies. The platform has completed most of the tasks efficiently and our customers are ever satisfied with our service delivery. Review collected by and hosted on G2.com.

ZoneCapture has enhanced faster and secure approvals from accurate invoice processing. The performance has been reliable and I have no grounds for complains so far. Review collected by and hosted on G2.com.

The most helpful thing about ZoneCapture is being able to give the email capture address out to Vendors. This means that you no longer have to receive Invoices into your inbox and then manually input them to create a Bill. ZC does all of this automatically for you and captures all of the data.

You can also setup rules which means that even though the incoming transaction might not have the relevant information, the rules we have setup on the Vendor record will populate the line item values on the Bill.

ZoneCapture is one of those products that you will be using constantly, and the best thing about it is that you forget about it because it's working so well. Review collected by and hosted on G2.com.

The only downside I would say is the email capture address is not very readable, it would be far more beneficial if it could be updated but I'm aware that this is down to NetSuite. Review collected by and hosted on G2.com.