Zoho Zia Reviews & Product Details

Zoho Zia has completely transformed the way I manage my business operations. This AI-powered tool from Zoho Corporation has proved to be a game-changer, providing invaluable insights and automating various tasks, ultimately boosting productivity and efficiency.

One of the standout features of Zoho Zia is its natural language processing capabilities. It seamlessly understands and interprets human language, allowing me to converse with the system and receive accurate responses. Whether I need to retrieve specific data, generate reports, or analyze trends, Zia comprehends my queries effortlessly and provides comprehensive and actionable information.

Another impressive aspect is Zia's ability to automate repetitive tasks. By leveraging machine learning algorithms, Zia learns from patterns and past actions, enabling it to automate mundane processes. This has significantly reduced manual efforts, allowing me and my team to focus on more strategic and value-added activities.

The integration of Zoho Zia with other Zoho applications is seamless and intuitive. I appreciate how easily Zia interacts with Zoho CRM, Zoho Desk, and other Zoho tools, consolidating data from different sources and providing a holistic view of my business. The unified user interface enhances the overall user experience, making it simple to navigate and access relevant information. Review collected by and hosted on G2.com.

Limited customization options: Zoho Zia's ability to be customized to suit specific business needs is somewhat limited. Users may find it challenging to fine-tune the AI assistant's behavior and workflows to align with their unique requirements. This can be a drawback for businesses seeking more flexibility and control over the system.

Difficulty with complex or ambiguous queries: Zia occasionally struggles with understanding complex or ambiguous queries. This can lead to inaccurate responses or the system failing to provide the desired information. Improving the natural language processing capabilities to handle more intricate queries would enhance the user experience and overall accuracy of the assistant.

Integration limitations: While Zoho Zia integrates seamlessly with other Zoho applications, the extent of integration with external tools and platforms may be limited. This could pose challenges for businesses that rely on a diverse range of software and systems, requiring additional effort for data synchronization and integration. Review collected by and hosted on G2.com.

I found Zoho Zia very helpful. One is when I search leads on Zoho CRM through Zia search; I can easily see leads information & data. Also on Sales IQ, Zia filled in leads data like company, company size etc. It is beneficial for Zoho users like us. Review collected by and hosted on G2.com.

Zoho Zia in general, is very helpful especially in the AI time. I didn't find any issues with using it. Review collected by and hosted on G2.com.

- Recommendation of best time to connect with customers.

- Cross- selling opportunities. Review collected by and hosted on G2.com.

- Nothing as of now, but once we start implementing it we will surely have a lot to share, nothing that I can think of as of now. Review collected by and hosted on G2.com.

Easy to manage easy to use and make life easier in gather a data Review collected by and hosted on G2.com.

Cost of some licenses are high. Sometime it runs slow while using is different tab. Review collected by and hosted on G2.com.

You can create tasks in this tool for yourself as reminders. Overall, Zoho Desk CRM can help businesses to provide better customer support, increase productivity, and gain valuable insights into customer behavior. Review collected by and hosted on G2.com.

Limited customization: While Zoho Desk CRM offers a range of customization options, some users may find that it lacks the flexibility to customize certain features or workflows to fit their specific needs. Review collected by and hosted on G2.com.

-Easy to use

-Comprehensive features for facilitating sales workflow including lead auto-fill and client recording

-AI predictions are spot-on

-Chat support is quick and helpful Review collected by and hosted on G2.com.

No downsides so far, except perhaps having a mobile version of the application. Review collected by and hosted on G2.com.

Zia is a handy tool for automating reports in Zoho Analytics, making more out of your CRM system and other tools. If you are using Zoho One, you will come across Zoho Zia sooner or later. Here are some examples: when I login to my CRM, I am greeted with the notification that 75% of Leads created in the last 1 week are not touched by any workflow rules, not bad. Also Zia can create reports in Zoho Analytics just by typing stuff like "Show me the revenue of last quarter". Review collected by and hosted on G2.com.

While Zia is smart, it's not wickedly smart. E.g. when I use the Data Enrichment button, I often get questionable results. The idea is great: Zia can automatically fill out fields like address just by knowing the company number. However, for international companies Zia often gets the address wrong and uses a different branch than the one in my CRM.

As for Zoho Analytics: Zia can help if you ask the right question. E.g. if you say "number of leads this year" it will show you the list of leads created this year. However if you e.g. ask "Compare number of leads created this year to last year" then Zia doesn't understand the objective and will just show all the leads. Review collected by and hosted on G2.com.

It's nice to have a way to easily answer questions. if it did work. However, it is very not intuitive. When you type help (which is quite the basic requirement for any AI bot), it answers with "Sorry, I didn't understand that.". It also seems to go into a loop easily, and there's no apparent way to get out of it. Review collected by and hosted on G2.com.

Well, it's a nice start, but putting it as a product is a bit too early. It really is a premature product at best. It's not intuitive, barely working and doesn't really show any signs of any intelligence (artificial or otherwise). I believe it will probably improve a lot in the near future, but for now it is very underwhelming. Review collected by and hosted on G2.com.

I like new technology like AI. I like it more when I can easy implement that technology in my CRM ecosystem with easy... like I did with Zia in Zoho. Review collected by and hosted on G2.com.

Zoho CMS is one of the most advanced on market, with large customer base. With Zia they try to add some "New technology" with popular AI flavour. It remainds me to Cortana or Siri, but in their baby years. And that simplicity for free version is my first dislike. Pay for additional funcionality is second. Review collected by and hosted on G2.com.

I really like this software because it helps me understand how my business works, I can analyze in depth everything that is produced, earned, invested and more. Apart from that, he presents me everything in graphics and lists of all the information he collects, in such a way that I do not get lost and I carry everything very neat. I can have it wherever I go with just having access to the internet. Review collected by and hosted on G2.com.

The disadvantage that I find this software is that it will only work or work through the Internet, and that limits me sometimes when the internet falls Review collected by and hosted on G2.com.