During my use of Zoho Survey, the first thing I really liked was its survey branding. It lets us add our company logo, colors, and themes so the survey matches our brand. The second thing I liked was the survey logic, which includes skip logic, branching, and piping to create more personalized surveys. I also liked the real-time reports, which provide instant analytics with charts and downloadable reports. Review collected by and hosted on G2.com.

During my use of Zoho Survey, I found that it comes with a limited free plan. The free version restricts the number of questions and responses, and it also limits access to advanced features. I also noticed that the templates are very basic, and the template library is smaller than some competitors. Review collected by and hosted on G2.com.

I primarily use Zoho Survey for collecting customer feedback and measuring user satisfaction. The thing I like most about Zoho Survey is how easy it is to set up and get started. The 'Drag and Drop' feature is so useful, saving me time as I don't need to learn any technical or coding related skills. I just pick a question type and drop it exactly where I want it. I'm also a big fan of the real-time analytics feature as it allows me to see charts and trends right at my dashboard. It helps me act on feedback immediately since I can observe patterns as responses come in, instead of waiting until a survey closes and then spending hours processing the data. The UI is cleaner and offers better templates than other alternatives like Google Forms. Overall, Zoho Survey saved me a lot of time with its ease of use, analytics, and user interface. Review collected by and hosted on G2.com.

I have a few tidbits with Zoho Survey design. Even though the templates are okayish, I found the styling to be very limited. All the surveys tend to look the same which I would love to customize according to the survey. Another thing that may be improved is the analytics depth. The built-in reports are good, but whenever I need a deeper interpretation of the survey, I have to use other sources. Also, I think pricing could be improved. Review collected by and hosted on G2.com.

Its user-friendly interface, customizable survey templates, and seamless integration with other Zoho applications make it easy to create, share, and analyze surveys in a simple, efficient way. The real-time reporting and analytics features also help me gather valuable customer feedback and support better decision-making. Review collected by and hosted on G2.com.

One thing I dislike about Zoho Survey is that some of its more advanced customization and reporting options feel limited compared to other survey platforms. The interface can also be less flexible when I’m trying to build more complex survey designs. On top of that, certain integrations or premium features are only available on higher-tier plans, which can drive up the overall cost. Review collected by and hosted on G2.com.

I used Zoho Survey while working with the Data Science Club at my college to collect responses for events like quizzes and feedback sessions. What I liked most is how easy it was to create surveys even without any prior experience. The drag-and-drop interface made it simple to add different types of questions like MCQs, ratings, and text responses.

I also used features like basic logic (for example, showing follow-up questions based on previous answers), which helped in making the survey more structured. Sharing the survey through links was quick, and we were able to collect around 100+ responses without any issues. The reports section gave a clear summary with charts, which made it easy to analyze participant feedback without exporting data immediately. Review collected by and hosted on G2.com.

One limitation I noticed is that advanced features like deeper analytics, conditional logic, and customization are restricted in the free or lower-tier plans. For example, while basic reports are useful, I felt the need for more detailed insights when handling larger datasets.

Also, when dealing with a higher number of responses, exporting data and managing it outside the platform was not as smooth as expected. The interface is clean but sometimes feels a bit too basic compared to other tools when working on more complex surveys. Review collected by and hosted on G2.com.

What I like most about Zoho Survey is how well it balances simplicity with practical features. The interface is clean and intuitive, so it’s easy to build a survey quickly, but it still offers enough customization and logic options when you need a more structured way to collect feedback. A big advantage is how smoothly it integrates with the rest of the Zoho ecosystem especially useful for teams already using Zoho tools since it makes connecting survey responses with CRM data and workflows much easier. Overall, it feels reliable, flexible, and well-suited for everything from quick feedback to more organised research. Review collected by and hosted on G2.com.

What I don’t like about Zoho Survey is that some of the more advanced features and customization options are locked behind higher-tier plans, which can feel restrictive if you’re on a tighter budget. While the interface is generally easy to use, certain settings and logic options can take a bit of time to fully understand, especially when building more complex surveys. The reporting and visualisation tools are helpful, but they can feel somewhat basic compared to dedicated analytics platforms, so you may still need to export data elsewhere for deeper analysis. Review collected by and hosted on G2.com.

Its granular access rights and automated data retention rules fit our GDPR and VAG requirements perfectly. I can segregate policyholder private data by team and schedule automatic record purges. Ready-made reporting layouts produce audit-compliant customer feedback overviews ready for BaFin inspections, consolidating messy offline surveys into a single secure workspace. Review collected by and hosted on G2.com.

No pre-approved survey templates tailored to German insurance regulatory standards. Audit logs offer minimal customization, and there’s no native link to our local insurance core platform, requiring constant CSV exports. Mobile performance degrades with large respondent datasets, and bulk GDPR data removal lacks a streamlined shortcut. Review collected by and hosted on G2.com.

I love that Zoho Survey is very easy to navigate, easy to fill, and can be used by any age group of patients. Zoho Survey can be personalized and helps in giving multiple options for answer types, which helps in easily tracking responses. It can collect long answers, multiple choice, and many other options that can be synced with CRM to customize marketing accordingly. This feature helps in maintaining accuracy since manually updating patients' preferences is not needed. Zoho Survey makes it easy and handy, especially for the nursing team, compared to other options such as HubSpot, which was more costly and difficult to use. Review collected by and hosted on G2.com.

The UI/UX can be better, it feels a little outdated and the templates are minimal, so I can't change the look and feel according to brand colors. Review collected by and hosted on G2.com.

What I like about Zoho Survey is how easy it is to create and customize surveys without needing technical skills. It offers a variety of question types and templates, which makes designing professional-looking surveys quick and convenient. Review collected by and hosted on G2.com.

I don’t like how Zoho Survey can feel a bit limited when it comes to customization, especially if I want more advanced design or branding options. I also find it frustrating that some useful features and analytics are locked behind higher-tier plans, which makes the free or basic versions feel restricted. Review collected by and hosted on G2.com.

What I like most about Zoho Survey is how well it balances ease of use with enterprise-level functionality. It’s straightforward enough to launch a survey quickly, yet powerful enough to support more strategic use cases such as customer satisfaction tracking, event feedback, lead qualification, and internal pulse surveys.

The platform includes a wide range of question formats, conditional logic, and customization options that help surveys feel more engaging and relevant for respondents. I also appreciate how simple it is to apply branding for different audiences, which creates a more professional experience and may help improve response rates.

From a business standpoint, the biggest advantage is the visibility it provides once a survey is live. The dashboards and reporting tools make it easy to analyze trends, gauge sentiment, and share insights with stakeholders. Overall, it’s a dependable solution for collecting meaningful feedback while keeping the process efficient and well organized. Review collected by and hosted on G2.com.

One area where Zoho Survey could improve is the depth and flexibility of its more advanced reporting and visualization features. The standard analytics are helpful for everyday needs, but users with more complex analysis requirements may still need to export results to external BI or reporting tools to get deeper insights.

There can also be a bit of a learning curve when setting up advanced logic, branching, or multi-step workflows, particularly for first-time users. And while the platform provides solid customization options overall, some template designs and UI elements could feel more modern, especially when compared with newer survey platforms.

Overall, these are relatively minor limitations and don’t outweigh Zoho Survey’s strong usability, affordability, and overall value. Review collected by and hosted on G2.com.

It is easy to create and distribute among others. The functionality and the user friendliness are great when using the Zoho Survey. One more important thing is that it is easy to integrate with other tools, which makes it stand out when compared to other tools in the market. The onboarding experience is smooth and the team answered all the queries whenever required. It helped us to improve the company's performance while conducting different surveys. The pricing is also comparatively affordable when compared to other products in the market. Zoho Survey's performance is great when compared to any other survey tools that I have come across so far. The inbuilt AI option suggests customised questions for the relevant surveys, but it needs to be improved. Review collected by and hosted on G2.com.

They should improve their AI platform. It would be much nicer if they could implement auto-generated suggestions to help speed things up. Also, the customization is flexible but the options are limited when compared to other tools. The data analytics part seems to be insightful, however, it can be more detailed and advanced. Review collected by and hosted on G2.com.