Zoho One Reviews - Page 3

Zoho Books has an easy to use interface, across web and mobile apps. Transactions are easy to create, edit and send to customers, suppliers and other users. Portals are super helpful for our customers and suppliers to view their transactions with us, as well as add or update their details and add credit cards and/or direct debits. Review collected by and hosted on G2.com.

Bank feeds are through Yodlee for Australian users - this can take up to a week to fetch new transactions, or, have to be manually refreshed with accounts protected by 2FA. This is an issue I have raised with our bank and Zoho, but seems to be taking longer than expected to resolve. This issue isn't the wort to have, just inconvenient at times. Review collected by and hosted on G2.com.

Mi Experiencia con Zoho Service Desk: Una Herramienta que Transforma la Gestión de PQRS

Desde que implementé Zoho Service Desk, la gestión de PQRS ha dado un giro total. Antes, lidiar con solicitudes en Excel era un caos: información dispersa, seguimientos manuales y el riesgo constante de perder datos. Ahora, con Zoho, cada solicitud tiene su ticket único, lo que permite a los usuarios hacer seguimiento en tiempo real y a nosotros gestionar todo desde una sola plataforma.

Lo que más valoro es la automatización. Ya no perdemos tiempo asignando casos manualmente, el sistema lo hace por nosotros, notificando a las áreas responsables y asegurando que ninguna solicitud se quede sin respuesta. Además, la transparencia ha mejorado: los ciudadanos pueden verificar el estado de sus casos sin necesidad de escribir correos o hacer llamadas interminables.

Otro punto clave es la seguridad. Con Zoho, cada interacción queda registrada, evitando modificaciones no autorizadas o pérdida de información. Además, los reportes en tiempo real nos permiten medir tiempos de respuesta y asegurarnos de cumplir los SLA establecidos.

En resumen, Zoho Service Desk nos ha permitido evolucionar de una gestión manual y desorganizada a un sistema eficiente, confiable y alineado con las necesidades de una entidad pública. Es una herramienta que realmente cambia la forma en que se atienden las PQRS. Review collected by and hosted on G2.com.

No hay clarida frente a los precios por por licencia y los alcances. Review collected by and hosted on G2.com.

I’ve been using Zoho Desk for a while now, and I must say it’s one of the best helpdesk solutions available. Here are some of the key things I love about it:

• User-Friendly Interface – The platform is well-designed and easy to navigate, even for beginners. It doesn’t take much time to get familiar with the features.

• Powerful Automation – Zoho Desk has excellent automation tools that streamline ticket management, reducing manual work and increasing efficiency. The workflows and AI-powered assistance (Zia) help optimize customer support.

• Multi-Channel Support – I appreciate how Zoho Desk allows me to manage tickets from multiple channels like email, social media, live chat, and even phone calls in one place. It improves response time and customer satisfaction. Review collected by and hosted on G2.com.

Limited Mobile App Functionality – The mobile app lacks some key features available on the desktop version. Managing tickets on the go is not as seamless as it should be. Review collected by and hosted on G2.com.

IT is very easy to use has cross platform options available.

It is easy to implement and quick as well. We use it regularly for our day to day business expeses tracking. It has some great features especially the Mileage expense tracking. It integrates very easily and the customer support is also quick. The helped to very quickly enable the mileage feature for us which was available only to a select users. Review collected by and hosted on G2.com.

I dont see a downside so far. we have been using it for a week now. Review collected by and hosted on G2.com.

The notifications are excellent and ensure we never miss anything important. The search functionality is top-notch, making it easy to find tickets or information quickly. The way tickets are organized works perfectly for our workflow. Additionally, the mobile application is far superior to other ticketing systems we’ve used, offering a much better user experience on the go. Review collected by and hosted on G2.com.

I would have liked the platform to be a bit faster and more responsive at times. On the dashboard, I wish there were more customization options available to tailor it to our specific needs. That said, this might be possible on the higher-tier plans, but I’m not entirely sure. Review collected by and hosted on G2.com.

Zoho Social is an intuitive and feature-rich social media management tool that stands out for its ease of use and seamless implementation. The platform offers a robust set of features, including scheduling, analytics, and social listening, while integrating smoothly with other Zoho apps and third-party tools. Customer support is responsive and helpful, ensuring a smooth onboarding process and ongoing assistance. Its user-friendly interface and reliable performance make it ideal for daily use, enabling efficient management of multiple accounts. Zoho Social combines functionality and simplicity, making it a great choice for businesses seeking streamlined social media management. Review collected by and hosted on G2.com.

One notable downside of Zoho Social is the difficulty in tagging individuals or businesses on certain platforms, particularly LinkedIn. This limitation can hinder effective engagement and personalization in posts, which are essential for building connections and boosting visibility. Addressing this issue would significantly enhance the platform's utility for social media managers. Review collected by and hosted on G2.com.

We are currently using out MSP's ConnectWise for a ticketing system. We are paying a per user fee, per month. The cost of this system, annually, is less then 2 months of ConnectWise. ConnectWise is feature filled, and robust, and is WAY more than we need, as we are only a 100-employee medical practice. The interface is clean, not wordy, and the time to learn the new system was minimal. Pretty straight forward. in the rial period, features are limited. I really want to see how this integrated into Teams, as we use teams heavily at our practice Review collected by and hosted on G2.com.

I am having a problem with the system refreshing to show any new tikets that have arrived. Tech is helping, so I am hoping this gets resolved. Review collected by and hosted on G2.com.

It is a comprehensive and flexible tool that helps me improve customer relationship management, increase sales, and optimize business processes. It is easy to use although it requires time to adapt to all the functions. All relevant customer information (interaction history, notes, opportunities) is in one place, which facilitates management and access to data. It allows automating tasks, improving collaboration with the team, and thus reducing the time we dedicate to administrative tasks. It improves decision-making by providing reports and analysis based on real business data. Having a complete view of customer needs and preferences allows me to offer better service and increase their loyalty. Review collected by and hosted on G2.com.

It requires a period of adaptation to master all its functions, although Zoho CRM is intuitive.

It requires a stable internet connection to function correctly as it is a cloud-based solution. This can be a problem in areas with poor connectivity.

You may not find all the third-party applications you need. Review collected by and hosted on G2.com.

I am setting up de platform, I planned to use to receive alerts from Site24x7 as well as assign tickets to my Field Support team. I am having a very good impression of how it works, it is very easy to integrate and setup the alerts to generate tickets. The integrations between Zoho Desk and Site24x7 works smoothly and once the service is running again the tickets are closed automically.

I am now setting up for the Field Service Support team and I am sure I will have a huge improvement on my Service Management and SLA Management outcomes. Review collected by and hosted on G2.com.

I am struggling with Product categories update, I havent found yet where to create new ones. Review collected by and hosted on G2.com.

Zoho Desk è una delle migliori soluzioni di help desk disponibili sul mercato. L’interfaccia è intuitiva e ben organizzata, facilitando la gestione delle richieste di supporto in modo efficiente. Grazie alle sue funzionalità avanzate, come l’automazione dei ticket, l’integrazione con altre applicazioni Zoho e la reportistica dettagliata, permette di ottimizzare i flussi di lavoro e migliorare l’esperienza. I miei collaboratori si sono trovati benissimo, dopo aver seguito la guida online hanno fatto presto ad orientarsi nell'utilizzo. Review collected by and hosted on G2.com.

difficoltà nella creazione dei campi per gli import/export di:

- anagrafica contatti

- posta inviata

- posta ricevuta Review collected by and hosted on G2.com.