Zoho One Reviews - Page 2

The platform is very intuitive and easy to use and easy to implement. I really liked it because it divides the sales funnel into stages and allows you to move the lead to the stage it is in without complication. It also allows you to register your client portfolio and estimate revenue based on sales or products sold. The program is free, which greatly helps freelancers' sales and client management. Review collected by and hosted on G2.com.

I know it's for security reasons, but when entering most of the time you need to confirm the code sent by email or the registered phone. Regarding the design, there could be more options to change the colors, as there is only the green option of the platform. The tip emails are received in English, they could be in the registered language. Review collected by and hosted on G2.com.

Zoho CRM stands out for its intuitive interface and the ability to customize workflows. Integration with other tools in the Zoho ecosystem facilitates centralized data management and automation of repetitive tasks, which saves time and improves efficiency in our daily operations. In addition, the analytics module is very complete and useful for decision making. Review collected by and hosted on G2.com.

Although it is a powerful tool, some advanced integrations with external platforms can be complicated to set up. In addition, certain functions require additional subscriptions, which can increase the cost for small teams. Finally, system loading speed could be optimized, especially when working with large databases, and the system may be slower to load. Review collected by and hosted on G2.com.

We've been using Zoho Desk's trial version of professional plan from last few days and it's very flexible to use. For almost all of our requirements Zoho Desk has solution inbuilt. Great platform to work on. Review collected by and hosted on G2.com.

There's no option to send mass emails to our contacts or agents like Zoho Recruit has. Also, we can't integrate Zoho Desk and Zoho Recruit with each other. Review collected by and hosted on G2.com.

"Zoho Mail stands out for its ease of use, offering an intuitive and straightforward interface. I can quickly organize and manage emails without any hassle. The ease of implementation was also a major plus – setting it up for our team was fast and seamless. The features are extensive, from smart folders to a clean, ad-free inbox. I also appreciate the customer support, which has always been responsive and helpful. We use Zoho Mail daily to communicate with our team, and its integration with other Zoho applications like CRM and Projects makes it even more valuable for our nonprofit." Review collected by and hosted on G2.com.

"While Zoho Mail is generally effective, I’ve noticed occasional delays in syncing between devices and a lack of advanced customization options for email signatures. Overall, these issues are minor compared to the product’s strengths." Review collected by and hosted on G2.com.

I have been remotely supporting clients with various applications for many years, and I have been very impressed with the capabilities of Zoho Assist, both in the free and paid versions, but I do appreciate the extra capabilities - such as persisting through reboots simply, and local uploading. Overall it is a seamless experience. Review collected by and hosted on G2.com.

Sometimes for clients without much computer savvy the front end - loading the run-time application, trips up clients a little, but once in, it is simple and pretty bulletproof. Review collected by and hosted on G2.com.

Zoho Desk stands out with its automated, AI-driven workflows and smooth integrations. An easy to use and an effective ticketing system helps you keep track of customer issues, so you can work to resolution. Productivity is also enhanced with workflow automation, multi-channel support, and powerful reporting. The customized automation and its seamless implementation enhance the frequency of use, providing our agents with a more efficient platform that they can rely on daily. Zoho’s virtual assistant Zia AI includes sentiment analysis and smart recommendations, so teams can respond quicker. Additionally, its range of custom SLAs and personalized dashboards make it a flexible solution for companies of all sizes. Review collected by and hosted on G2.com.

Compared to some of its competition, the automation rules and workflows of Zoho Desk can be limiting. Integration with external applications outside the Zoho ecosystem may require more workarounds. Also, the response time from customer service is a bit inconsistent, and is quite irritating when something really urgent pops up. In general a UI and the automation can be more flexible and good. Review collected by and hosted on G2.com.

I love ZS because I am a musician and content creator that spends a lot of time creating content and there are very many learning curves and things that take your attention away from creating. ZOHO Social is very intuitive and easy to understand and setup and use almost immediately. The amount of platforms to share to is better than the competition. I use it every day to publish my blog posts, marketing videos and my music! Review collected by and hosted on G2.com.

No free version, that's about it as far as I can point out. Review collected by and hosted on G2.com.

Competitive pricing compared to other helpdesk solutions in the market

Part of the broader Zoho ecosystem, which can be beneficial if you use other Zoho products

Basic ticketing functionality works well for simple support needs Review collected by and hosted on G2.com.

Free version is severely limited in functionality, making it practically unusable for most business needs

Missing essential features that are standard in competitor products, such as private agent notes

Requires significant investment in paid tiers to access basic functionality that other helpdesk solutions offer in their standard packages

The upgrade path from free to paid versions can be costly for small businesses Review collected by and hosted on G2.com.

Zoho is one of the nicest, most designed, and frictionless CRMs I have ever used. Its user interface is catchy and attractive, and its intuitive UI arrangement makes it well-suited for everyone's use. Review collected by and hosted on G2.com.

The registration process was time-consuming. It took me hours to signup, for some reason I was not receiving a time password, even though everything on my side was in order. Review collected by and hosted on G2.com.

The best about Zoho Mail is that it is a very simple and easy-to-use tool, and offers an intuitive and straightforward user interface. We can quickly manage and organize emails without any issues.

Overall implementation and integration of Zoho mail with any domain is a simple process, we can take the help of online videos to create business emails with this tool. Review collected by and hosted on G2.com.

The only least about Zoho mail is its limited storage space which it provides with free plan, for bigger space we need to upgrade our plan and which is a bit costly for us. Review collected by and hosted on G2.com.