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4.6 out of 5
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Zoho One
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21,136 Zoho One Reviews
4.4 out of 5
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Overall Review Sentiment for Zoho One
Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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AF
Verified User in Financial Services
Small-Business(50 or fewer emp.)
Product Reviewed: Zoho Desk
What do you like best about Zoho Desk?
Integração com o Slack e o custo-beneficio da plataforma Review collected by and hosted on G2.com.
What do you dislike about Zoho Desk?
A inteface ainda tem muito a evoluir, parece que está em construção em algumas páginas Review collected by and hosted on G2.com.
UC
Verified User in Computer Software
Mid-Market(51-1000 emp.)
Product Reviewed: Zoho Cliq
What do you like best about Zoho Cliq?
The best about Zoho Cliq is it's user-friendly, and clean user interface. It perfectly integrated with the Zoho Calendar, and remind me of any events, and meetings. The mobile version also works best. We can update our current status to the members of organization, and it ensures no other cross calls in between meetings or calls. Review collected by and hosted on G2.com.
What do you dislike about Zoho Cliq?
Nothing to mention as dislike about Zoho Cliq. Zoho Cliq is the perfect chat tool for me. Review collected by and hosted on G2.com.
PP
Pratik P.
What do you like best about Zoho Cliq?
Its easy to use. Creating groups in this is simple like whatsapp. Video & audio calls make easy. File sharing is also easy with just drag & drop feature. It also have emoji, stickers & meme page. Review collected by and hosted on G2.com.
What do you dislike about Zoho Cliq?
Heavy file sharing took lot of time on cliq.
In Cliq calls many times call gets on hold and re connecting status. It have some connection bug issue I guess. Review collected by and hosted on G2.com.
TA
Tyler A.
LS
Leon S.
What do you like best about Zoho Desk?
The Good Stuff:
Affordable: It won’t break the company piggy bank. 🐷
Feature-Rich: It’s got more features than a Swiss Army knife—ticket management, automation, and self-service options galore.
Integration Magic: Zoho Desk waltzes gracefully with other Zoho products. 🕺💃 Review collected by and hosted on G2.com.
What do you dislike about Zoho Desk?
The Not-So-Good Bits:
Learning Curve: Buckle up, because there’s a bit of a learning rollercoaster. 🎢
Interface Vibes: Some say it’s like an old-school library card catalog. 📚
Tiered Features: The cool stuff? Mostly in the VIP section. 🎟️ Review collected by and hosted on G2.com.
UE
Verified User in Education Management
Small-Business(50 or fewer emp.)
Product Reviewed: Zoho Desk
What do you like best about Zoho Desk?
Intuitive Interface: Zoho Desk is known for its clean and user-friendly interface. Even new users can get up and running quickly, thanks to a well-designed layout and straightforward navigation.
Multiple Support Channels: It accommodates various communication methods, including email, phone, social media, and live chat. This allows you to meet your customers wherever they prefer to connect.
Automation Capabilities: Zoho Desk helps streamline workflows with features like automatic ticket routing, canned responses, and SLA (Service Level Agreement) management.
Knowledge Base Options: The built-in knowledge base lets you create self-service resources for customers to find answers on their own, reducing support agent workload.
Integration Friendly: Zoho Desk integrates seamlessly with other Zoho products as well as many popular third-party applications. This allows for a unified customer experience across different platforms.
Affordable Pricing: Zoho Desk offers a free plan for very small teams, and paid plans are competitively priced, making it a good option for businesses of all sizes. Review collected by and hosted on G2.com.
What do you dislike about Zoho Desk?
Can Be Overwhelming at First: Despite its user-friendliness, some users find the sheer number of features daunting at first. A little investment in exploring the platform might be required to unlock its full potential.
Limited Customization on Free Plan: The free plan restricts customization options, which can be a drawback for businesses wanting a more tailored experience. Review collected by and hosted on G2.com.
AD
Akshay D.
What do you like best about Zoho Projects?
Zoho interface and features. User friendly and adaptable. Good customer service for the queries. Review collected by and hosted on G2.com.
What do you dislike about Zoho Projects?
Pricing is slightly high. If the pricing was for an entire year and based on company instead of users might be more beneficial. Review collected by and hosted on G2.com.
SA
Sahil A.
What do you like best about Zoho Desk?
1. Ticket Management
2. Notes & comment
3. Ticket Assigning
4. Details Review collected by and hosted on G2.com.
What do you dislike about Zoho Desk?
The mobile interface is not much userfriendly especially on ios.
Subscription cost is high.
The interface gets slow frequently Review collected by and hosted on G2.com.
LC
Laura C.
AI
Verified User in Information Technology and Services
Mid-Market(51-1000 emp.)
Product Reviewed: Zoho Desk
What do you like best about Zoho Desk?
Zoho's customizations are easy to understand, and the menu tree is logical and intuitive to navigate. It at least matches the features in competitor products I'm comparing it to, with a few interesting additions. If we decide to migrate to Zoho, I foresee a straightforward implementation. Review collected by and hosted on G2.com.
What do you dislike about Zoho Desk?
Other products are able to integrate directly with our O365 email account instead of requiring forwarding. The import function would be improved by displaying the module's fields & data types. Allowing the default modules to be modified or deleted/hidden would also make migration simpler by keeping data consistent. Review collected by and hosted on G2.com.
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