Zoho One Reviews

Overall, I am impresed with the number of functionalities the enterprise version offers. Its ease of use is also an important aspect. It is a fairly intuitive tool and implementing without prior knowledge is possible. I would recommend however people take advantage of partner use and pre sales team as they are very knowledgeable in the solution. Review collected by and hosted on G2.com.

There is nothing i particularly dislike, except maybe that some of the fields that are mandatory cannot be renamed. It would be great of this was a possibility. Review collected by and hosted on G2.com.

It´s easy to use and helps organize customer inquires efficiently. the automation features save time, and the integration with other Zoho apps makes everything work smoothly. The platform is also easy to implement, and its user-friendly interface makes it simple for teams to adopt quickly. Customer support is responsive and helpful, making it easier to resolve any issues. Additionally, the platform is reliable for frequent use, ensuring smooth daily operations. Review collected by and hosted on G2.com.

Some features feel a bit limited in customization, and the reporting tools could be more detailed to provide better insights. Additonally, the initial setup can take some time to fully optimize. However, once everything is set up, it offers great ease of use and integration. Review collected by and hosted on G2.com.

I haven't been using Zoho for an extended period of time, but it's one of the easiest ATS options to configure and implement. It has rich features like customizable automated workflow actions, resume parsing configurations, and nearly every action can be templated for easy engagement and notifications. The pricing is also very reasonable and is flexible for our hiring velocity. Having implemented various other ATS options in the past, I'm very pleased we chose Zoho for our next ATS. Support has also been very great and I receive continuous proactive check-ins from their business development team. Review collected by and hosted on G2.com.

I haven't found anything I really dislike. I have found the system doesn't let you configure all features/options until you validate your corporate email domain (using SPF/DKIM, ask your helpdesk). I attempted to edit the fields in different modules and some default fields couldn't be deleted because they're tied to webforms; those forms can't be edited until the domain is validated. This isn't a challenge for us as we plan to validate our domain, but you should know there are restrictions until you do. But, it's also not required. Review collected by and hosted on G2.com.

What I like best about Zoho Desk is how effortless it makes managing customer support. The intuitive interface is a dream—I can navigate tickets without feeling overwhelmed, and everything’s right where I need it. The automation features are a total game-changer for me; they handle repetitive tasks like sorting tickets or sending initial replies, freeing me up to focus on actually helping my customers. And the multi-channel support? It’s amazing to have emails, social media, and chats all in one spot—no more jumping between apps. It’s streamlined my workflow in a way I didn’t think was possible. Review collected by and hosted on G2.com.

One thing I’m not completely thrilled about with Zoho Desk is that the initial setup can feel a bit overwhelming, especially if you’re new to helpdesk tools. There are so many features and customization options that it took me a little time to get everything configured just the way I wanted. That said, once I got past that learning curve, it was smooth sailing—and the robust functionality more than made up for it. It’s a small trade-off for how much it’s improved my workflow! Review collected by and hosted on G2.com.

Zoho Desk offers a user-friendly interface with powerful automation features that streamline ticket management. The customizable workflows, SLA management, and multi-channel support make it easy to track and resolve customer queries efficiently. The integration with other Zoho apps and third-party tools is seamless, allowing for better collaboration and data syncing across platforms. Additionally, the pricing is competitive compared to other help desk solutions, making it a great value for businesses of all sizes. Review collected by and hosted on G2.com.

While Zoho Desk is packed with features, the initial setup and customization can be a bit overwhelming. Some advanced automation options require a learning curve, and the reporting tools, while functional, could be more intuitive. Additionally, the mobile app experience could be improved for better responsiveness and ease of use. Review collected by and hosted on G2.com.

I am still on trial, but our main requirement was to be able to use an Exchange Shared Mailbox as a support email to avoid creating a regular user. Out of many solutions we reviewed Zoho Desk was only one that provided this capability. Thanks to that client facing email is in our domain and we don't need to worry about message delivery or authentication.

Another thing that we liked are customizations - Zoho Desk allows to customize not only email addres or customer portal address (to be in the company domain), but also customize visualy customer portal to match company brand and website visual design. However, it could allow a little bit more - as in some cases not all bottons or elements can be fully customized. Review collected by and hosted on G2.com.

Customer portal visual customizations could allow a little bit more :)

Would love to see way to integrate with Clockify to automatically track time on tickets - I know Zoho has this option, but we're using Clockify as our main time tracking system to track time over all projects, not only support. Still need to explore other Zoho products - perhaps there's a way to use one of Zoho tools to track time globally. Review collected by and hosted on G2.com.

Zoho Expense is super easy to use on the go, especially with autoscan. Reimbursements for staff are easy to process and match with a couple of clicks, individual budgets are easy to setup and show users - ensuring everyone is on the same page. We have Expense integrated with Zoho Books, which is instantly synced and super easy to set up. Zoho is quick to respond and help out when we have any issues or feature requests. Review collected by and hosted on G2.com.

Some little details are missing or clunky when setting up automations and rules for different users. Review collected by and hosted on G2.com.

Zoho mail lets you create emails using a domain you already own, or buy off the domain from them first. A lot of other providers are available for this service, but we only use Zoho because of its cost effective pricing plans. Moreover, the UI is very simple and intuitive. Hence, we have chosen it over other providers! Review collected by and hosted on G2.com.

We would appreciate if there was a way to add files with larger sizes in attachments while sending mails, as the current limit is not enough for us. Therefore, we have to use cloud services to upload first, and attach the link in the mail. Just a bit too hard! Review collected by and hosted on G2.com.

I love that the zoho mail is free and has no ads at all. Although, my organization has provided my with the company email id for zoho. I also have my personal email ID's logged in via zoho. I like that the zoho has many more other workplace apps and integrations which are so much affordable then its competitors. Its very easy to use, implement at work in zoho and the UI is minimal and ad free like I said. Zoho mail is the first app I open everyday when I start my work. Review collected by and hosted on G2.com.

The customer support is slow, meaning their response times are slower than the other competitors. Integrations to third-party apps are minimal, while they have their own Zoho ecosystem, it is best to have some third-party apps integrations. Review collected by and hosted on G2.com.

The knowledge base feature is what I am most interested in as we already use a different ticketing system.

The knowledge base is really easy to use and very quick to implement and set up. Review collected by and hosted on G2.com.

The user guides can't be siloed without having to do user group administration. When we have a lot of customers who plan to use the platform, and we have multiple software platforms to document, not having siloed guides that aren't visible from one another is a downside.

The video content can only be uploaded via a URL. I need to have a 3rd party video host to host our video and then link the video to the guide. I also find this a bit of a downside as others have built-in Loom integration Review collected by and hosted on G2.com.