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Zoho One offers a comprehensive suite of tools that integrate well with each other, which is great for streamlining multiple business functions in one place. The level of customisation available in some modules is useful for adapting the system to different business needs. Review collected by and hosted on G2.com.
The lead management process is frustrating for B2B companies. Zoho’s requirement to map a “Last Name” for all leads, even when only working with companies, leads to inefficient workarounds. As a B2B business, I source company details, not individual contacts, and Zoho's CRM doesn't provide a proper solution for mapping company information efficiently. The support process was also slow, and the workaround offered added more manual work, which defeats the purpose of using a CRM to streamline operations. Review collected by and hosted on G2.com.
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21,039 out of 21,040 Total Reviews for Zoho One
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Zoho Desk offers a user-friendly interface with powerful automation features that streamline ticket management. The customizable workflows, SLA management, and multi-channel support make it easy to track and resolve customer queries efficiently. The integration with other Zoho apps and third-party tools is seamless, allowing for better collaboration and data syncing across platforms. Additionally, the pricing is competitive compared to other help desk solutions, making it a great value for businesses of all sizes. Review collected by and hosted on G2.com.
While Zoho Desk is packed with features, the initial setup and customization can be a bit overwhelming. Some advanced automation options require a learning curve, and the reporting tools, while functional, could be more intuitive. Additionally, the mobile app experience could be improved for better responsiveness and ease of use. Review collected by and hosted on G2.com.
I am still on trial, but our main requirement was to be able to use an Exchange Shared Mailbox as a support email to avoid creating a regular user. Out of many solutions we reviewed Zoho Desk was only one that provided this capability. Thanks to that client facing email is in our domain and we don't need to worry about message delivery or authentication.
Another thing that we liked are customizations - Zoho Desk allows to customize not only email addres or customer portal address (to be in the company domain), but also customize visualy customer portal to match company brand and website visual design. However, it could allow a little bit more - as in some cases not all bottons or elements can be fully customized. Review collected by and hosted on G2.com.
Customer portal visual customizations could allow a little bit more :)
Would love to see way to integrate with Clockify to automatically track time on tickets - I know Zoho has this option, but we're using Clockify as our main time tracking system to track time over all projects, not only support. Still need to explore other Zoho products - perhaps there's a way to use one of Zoho tools to track time globally. Review collected by and hosted on G2.com.
Zoho Expense is super easy to use on the go, especially with autoscan. Reimbursements for staff are easy to process and match with a couple of clicks, individual budgets are easy to setup and show users - ensuring everyone is on the same page. We have Expense integrated with Zoho Books, which is instantly synced and super easy to set up. Zoho is quick to respond and help out when we have any issues or feature requests. Review collected by and hosted on G2.com.
Some little details are missing or clunky when setting up automations and rules for different users. Review collected by and hosted on G2.com.
Zoho mail lets you create emails using a domain you already own, or buy off the domain from them first. A lot of other providers are available for this service, but we only use Zoho because of its cost effective pricing plans. Moreover, the UI is very simple and intuitive. Hence, we have chosen it over other providers! Review collected by and hosted on G2.com.
We would appreciate if there was a way to add files with larger sizes in attachments while sending mails, as the current limit is not enough for us. Therefore, we have to use cloud services to upload first, and attach the link in the mail. Just a bit too hard! Review collected by and hosted on G2.com.
I love that the zoho mail is free and has no ads at all. Although, my organization has provided my with the company email id for zoho. I also have my personal email ID's logged in via zoho. I like that the zoho has many more other workplace apps and integrations which are so much affordable then its competitors. Its very easy to use, implement at work in zoho and the UI is minimal and ad free like I said. Zoho mail is the first app I open everyday when I start my work. Review collected by and hosted on G2.com.
The customer support is slow, meaning their response times are slower than the other competitors. Integrations to third-party apps are minimal, while they have their own Zoho ecosystem, it is best to have some third-party apps integrations. Review collected by and hosted on G2.com.
The knowledge base feature is what I am most interested in as we already use a different ticketing system.
The knowledge base is really easy to use and very quick to implement and set up. Review collected by and hosted on G2.com.
The user guides can't be siloed without having to do user group administration. When we have a lot of customers who plan to use the platform, and we have multiple software platforms to document, not having siloed guides that aren't visible from one another is a downside.
The video content can only be uploaded via a URL. I need to have a 3rd party video host to host our video and then link the video to the guide. I also find this a bit of a downside as others have built-in Loom integration Review collected by and hosted on G2.com.
Finding candidates can often be a lengthy and complex process, but Zoho Recruit has made it more streamlined and organized. From candidate searches and process tracking to interview scheduling and the final hiring stage, everything is much easier to manage.
With Zoho Recruit's reporting tools, I can access a detailed list of all candidates registered on the company's job portal. This allows me to review their profiles, understand their experience, and select the best fit for the vacancy.
The platform's setup is straightforward, and the overall user experience is highly intuitive and efficient, providing excellent support to the recruitment process and helping maintain clear organization for every candidate. Review collected by and hosted on G2.com.
The filtering for each candidate is not complete for example the age that is so important to know there is no way to look for it and sometimes the candidate is good but age does not apply and I can see it until I enter the curriculum but not by search Review collected by and hosted on G2.com.
I like that Zoho Inventory tracks my inventory and integrates with Zoho Books. Zoho Inventory also makes managing packing and shipping easy, while also providing updates to customers via email as the status changes. Review collected by and hosted on G2.com.
I don't like that there isn't feature-parity between Books and Inventory. There are many features that are free in Inventory but not Books, and features that I pay for in Books but can't use in Inventory, forcing me to pay for both services just to have the same features in both apps. For as tightly coupled as the various Zoho apps are, calling them "completely separate products" is a farce. Customer support is moderately helpful.
I also don't like that Zoho Inventory doesn't track shipment status for manual shipments. Review collected by and hosted on G2.com.
Zoho CRM is one of the best Indian CRM systems, with all the comprehensive features and ease of use. It's easy to create leads in the system, one can monitor all kind of details and track them. Zoho CRM also offers analytics to show a graphical presentation of the details captured at the deal level or lead level. One can study the performance from the technical charts and make necessary decisions.
We have also integrated this with hubspot sales hub for smooth flow of leads. Review collected by and hosted on G2.com.
Sometimes, the customer support team seems less trained and cannot understand the query in detail. Review collected by and hosted on G2.com.
Zoho Social is very easy to use, even for beginners. I like how it helps manage all our social media accounts in one place. Scheduling posts, checking insights, and monitoring engagement is super simple. The team collaboration feature is also very helpful for planning content. It’s affordable and perfect for small businesses like ours. Review collected by and hosted on G2.com.
Sometimes the loading time is a bit slow, especially when switching between features. Also, adding some more advanced analytics and reporting tools would be great for better tracking performance. But overall, it’s still a great tool! Review collected by and hosted on G2.com.
