1. [Home](https://www.g2.com/) 2. ... 3. [Help Desk Software](https://www.g2.com/categories/help-desk) 4. [Zoho Desk Discussions](https://www.g2.com/products/zoho-desk/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_64053aa8e6f62c8428f8fab92ee1c9d3/zoho-desk.jpg "Product Avatar Image") ![Reward for good Zoho Desk reviews](https://images.g2crowd.com/uploads/medal/image/1000576/212f778dec3426ba8515dfc66e1a29c1.svg "Reward for good Zoho Desk reviews") ](/products/zoho-desk/reviews) [ Zoho Desk ](/products/zoho-desk/reviews) (7,777)4.4/5 Zoho Desk is a web-based help desk software solution designed to assist organizations in providing exceptional customer support experiences. This platform serves as a centralized hub for managing customer interactions across multiple channels, allowing businesses to streamline their support processes and enhance overall customer satisfaction. By focusing on the needs of both customers and support agents, Zoho Desk aims to create a more efficient and effective help desk environment. Targeted primarily at businesses of all sizes, Zoho Desk caters to customer support teams looking to improve their service delivery and operational efficiency. The software is particularly beneficial for organizations that require a robust system to manage inquiries from various communication channels, including email, chat, social media, and phone. With its comprehensive feature set, Zoho Desk is well-suited for industries such as retail, technology, healthcare, and finance, where customer engagement and support are critical to success. One of the standout features of Zoho Desk is its omnichannel support capability, which allows businesses to engage with customers seamlessly across different platforms. This ensures that customers receive consistent and timely responses, regardless of how they choose to reach out. Additionally, the platform enhances agent productivity through automation tools that handle repetitive tasks, enabling support teams to focus on more complex customer issues. The integration of AI capabilities further empowers agents by providing them with insights and suggestions based on historical data and customer interactions. Zoho Desk also offers extensive customization options, allowing organizations to tailor the help desk experience to their specific needs. Users can create custom workflows, set up automated responses, and design personalized dashboards to monitor performance metrics. This level of customization ensures that businesses can adapt the software to fit their unique operational requirements, ultimately leading to improved service delivery and customer satisfaction. Furthermore, Zoho Desk provides real-time performance insights, enabling support managers to track key metrics and make data-driven decisions. The ability to analyze customer interactions and agent performance helps organizations identify areas for improvement and optimize their support strategies. With its cost-effective pricing model, Zoho Desk stands out as a practical solution for businesses seeking to enhance their customer support capabilities without incurring excessive expenses. Show More * * * ### 476 Discussions ### 811 Participants ### 58.0 Nps Score Already have Zoho Desk? ### All Zoho Desk Discussions Search Most CommentedMost HelpfulPinned by G2Newest All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Pinned by G2 Newest Filter by All Discussions Discussions with Comments Pinned by G2 Discussions without Comments ![Ayesha S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ayesha S.") AS Loading... [Ayesha S.](https://www.g2.com/users/97eba5ef-8d4b-456c-b9fe-5d062a222b90 "Ayesha S.") • over 3 years ago Start Your Next Winning Season with Coach Ayesha Start Your Next Winning Season with Coach Ayesha More Options - [ # Do you forsee combining Commerce and Desk in the near future? ](/discussions/zoho-desk-do-you-forsee-combining-commerce-and-desk-in-the-near-future) [ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software)[ help desk software ](https://www.g2.com/tags/help-desk-software) [ Digital Customer Service Platforms ](https://www.g2.com/tags/digital-customer-service-platforms) Show More * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Zoho+Desk+questions+and+get+answers+from+expert+users+in+our+Zoho+Desk+Discussions+section.&title=Zoho+Desk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzoho-desk%2Fdiscuss%3Fpage%3D2) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Zoho+Desk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzoho-desk%2Fdiscuss%3Fpage%3D2&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzoho-desk%2Fdiscuss%3Fpage%3D2) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Zoho+Desk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzoho-desk%2Fdiscuss%3Fpage%3D2%0aAsk+Zoho+Desk+questions+and+get+answers+from+expert+users+in+our+Zoho+Desk+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Zoho+Desk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzoho-desk%2Fdiscuss%3Fpage%3D2%0aAsk+Zoho+Desk+questions+and+get+answers+from+expert+users+in+our+Zoho+Desk+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") SP Loading... [Sathit P.](https://www.g2.com/users/3157a6f0-e97e-4e7a-9b14-fea61001a048 "Sathit P.") • about 4 years ago General Manager General Manager More Options - [ # Is there licenses for field engineers in the future? ](/discussions/is-there-licenses-for-field-engineers-in-the-future) Helpdesk agent will be able to assign the incident ticket to field support engineer, which he/she can update the cases directly (light agent cannot). Field Engineer require much less function than helpdesk agent, investment will be too high with a normal agent subscription. [ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software)[ help desk software ](https://www.g2.com/tags/help-desk-software) [ Digital Customer Service Platforms ](https://www.g2.com/tags/digital-customer-service-platforms) Show More * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Zoho+Desk+questions+and+get+answers+from+expert+users+in+our+Zoho+Desk+Discussions+section.&title=Zoho+Desk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzoho-desk%2Fdiscuss%3Fpage%3D2) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Zoho+Desk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzoho-desk%2Fdiscuss%3Fpage%3D2&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzoho-desk%2Fdiscuss%3Fpage%3D2) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Zoho+Desk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzoho-desk%2Fdiscuss%3Fpage%3D2%0aAsk+Zoho+Desk+questions+and+get+answers+from+expert+users+in+our+Zoho+Desk+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Zoho+Desk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzoho-desk%2Fdiscuss%3Fpage%3D2%0aAsk+Zoho+Desk+questions+and+get+answers+from+expert+users+in+our+Zoho+Desk+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Pankaj P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pankaj P.") PP Loading... [Pankaj P.](https://www.g2.com/users/45d85330-618f-493d-9f1c-0bbfa0e68780 "Pankaj P.") • about 4 years ago Customer Service Executive Customer Service Executive More Options - [ # How to set acknowledgement or greetings mails when end-user raised tickets ? ](/discussions/how-to-set-acknowledgement-or-greetings-mails-when-end-user-raised-tickets) How do set acknowledgment or greetings emails when end-user raised tickets? [ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software)[ help desk software ](https://www.g2.com/tags/help-desk-software) [ Digital Customer Service Platforms ](https://www.g2.com/tags/digital-customer-service-platforms) Show More * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Zoho+Desk+questions+and+get+answers+from+expert+users+in+our+Zoho+Desk+Discussions+section.&title=Zoho+Desk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzoho-desk%2Fdiscuss%3Fpage%3D2) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Zoho+Desk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzoho-desk%2Fdiscuss%3Fpage%3D2&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzoho-desk%2Fdiscuss%3Fpage%3D2) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Zoho+Desk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzoho-desk%2Fdiscuss%3Fpage%3D2%0aAsk+Zoho+Desk+questions+and+get+answers+from+expert+users+in+our+Zoho+Desk+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Zoho+Desk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzoho-desk%2Fdiscuss%3Fpage%3D2%0aAsk+Zoho+Desk+questions+and+get+answers+from+expert+users+in+our+Zoho+Desk+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") DD Loading... [Daniel D.](https://www.g2.com/users/385dfed4-3c00-4b26-a253-a07927e713c9 "Daniel D.") • about 4 years ago CTO CTO More Options - [ # what best practice do you use in Zoho Desk ](/discussions/what-best-practice-do-you-use-in-zoho-desk) ITIL and how [ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software)[ help desk software ](https://www.g2.com/tags/help-desk-software) [ Digital Customer Service Platforms ](https://www.g2.com/tags/digital-customer-service-platforms) Show More * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Zoho+Desk+questions+and+get+answers+from+expert+users+in+our+Zoho+Desk+Discussions+section.&title=Zoho+Desk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzoho-desk%2Fdiscuss%3Fpage%3D2) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Zoho+Desk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzoho-desk%2Fdiscuss%3Fpage%3D2&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzoho-desk%2Fdiscuss%3Fpage%3D2) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Zoho+Desk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzoho-desk%2Fdiscuss%3Fpage%3D2%0aAsk+Zoho+Desk+questions+and+get+answers+from+expert+users+in+our+Zoho+Desk+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Zoho+Desk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzoho-desk%2Fdiscuss%3Fpage%3D2%0aAsk+Zoho+Desk+questions+and+get+answers+from+expert+users+in+our+Zoho+Desk+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") BS Loading... [Bharath1991 S.](https://www.g2.com/users/4a8e25e1-7cf6-4c42-ac35-8d8f4186fd25 "Bharath1991 S.") • about 4 years ago aasd fasdf aasd fasdf More Options - [ # a ](/discussions/zoho-desk-a) sdfasdf sa df [ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software)[ help desk software ](https://www.g2.com/tags/help-desk-software) [ Digital Customer Service Platforms ](https://www.g2.com/tags/digital-customer-service-platforms) Show More * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Zoho+Desk+questions+and+get+answers+from+expert+users+in+our+Zoho+Desk+Discussions+section.&title=Zoho+Desk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzoho-desk%2Fdiscuss%3Fpage%3D2) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Zoho+Desk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzoho-desk%2Fdiscuss%3Fpage%3D2&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzoho-desk%2Fdiscuss%3Fpage%3D2) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Zoho+Desk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzoho-desk%2Fdiscuss%3Fpage%3D2%0aAsk+Zoho+Desk+questions+and+get+answers+from+expert+users+in+our+Zoho+Desk+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Zoho+Desk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzoho-desk%2Fdiscuss%3Fpage%3D2%0aAsk+Zoho+Desk+questions+and+get+answers+from+expert+users+in+our+Zoho+Desk+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • about 4 years ago More Options - [ # E ](/discussions/zoho-desk-e) Sera posible tener opcion de saber si los agentes puedan ser ubicados por GPS? [ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software)[ help desk software ](https://www.g2.com/tags/help-desk-software) [ Digital Customer Service Platforms ](https://www.g2.com/tags/digital-customer-service-platforms) Show More * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Zoho+Desk+questions+and+get+answers+from+expert+users+in+our+Zoho+Desk+Discussions+section.&title=Zoho+Desk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzoho-desk%2Fdiscuss%3Fpage%3D2) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Zoho+Desk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzoho-desk%2Fdiscuss%3Fpage%3D2&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzoho-desk%2Fdiscuss%3Fpage%3D2) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Zoho+Desk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzoho-desk%2Fdiscuss%3Fpage%3D2%0aAsk+Zoho+Desk+questions+and+get+answers+from+expert+users+in+our+Zoho+Desk+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Zoho+Desk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzoho-desk%2Fdiscuss%3Fpage%3D2%0aAsk+Zoho+Desk+questions+and+get+answers+from+expert+users+in+our+Zoho+Desk+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • about 4 years ago More Options - [ # I want to block all email submitted tickets that were not sent from my corporate email addresses. ](/discussions/i-want-to-block-all-email-submitted-tickets-that-were-not-sent-from-my-corporate-email-addresses) I have been able to create a workflow that automatically closes tickets from non-company email addresses. I would prefer to silently close the tickets and that the sender not receive the notification that the ticket has been closed. It appears the user receives the Self Service Portal... [Read more](/discussions/i-want-to-block-all-email-submitted-tickets-that-were-not-sent-from-my-corporate-email-addresses) [ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software)[ help desk software ](https://www.g2.com/tags/help-desk-software) [ Digital Customer Service Platforms ](https://www.g2.com/tags/digital-customer-service-platforms) Show More * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Zoho+Desk+questions+and+get+answers+from+expert+users+in+our+Zoho+Desk+Discussions+section.&title=Zoho+Desk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzoho-desk%2Fdiscuss%3Fpage%3D2) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Zoho+Desk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzoho-desk%2Fdiscuss%3Fpage%3D2&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzoho-desk%2Fdiscuss%3Fpage%3D2) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Zoho+Desk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzoho-desk%2Fdiscuss%3Fpage%3D2%0aAsk+Zoho+Desk+questions+and+get+answers+from+expert+users+in+our+Zoho+Desk+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Zoho+Desk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzoho-desk%2Fdiscuss%3Fpage%3D2%0aAsk+Zoho+Desk+questions+and+get+answers+from+expert+users+in+our+Zoho+Desk+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • about 4 years ago More Options - [ # Is there any new feature coming soon? ](/discussions/is-there-any-new-feature-coming-soon) To compare with other products to see if something unique or new introduced as feature that Zoho Helpdesk may lack. [ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software)[ help desk software ](https://www.g2.com/tags/help-desk-software) [ Digital Customer Service Platforms Software ](https://www.g2.com/tags/digital-customer-service-platforms-software) Show More * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Zoho+Desk+questions+and+get+answers+from+expert+users+in+our+Zoho+Desk+Discussions+section.&title=Zoho+Desk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzoho-desk%2Fdiscuss%3Fpage%3D2) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Zoho+Desk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzoho-desk%2Fdiscuss%3Fpage%3D2&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzoho-desk%2Fdiscuss%3Fpage%3D2) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Zoho+Desk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzoho-desk%2Fdiscuss%3Fpage%3D2%0aAsk+Zoho+Desk+questions+and+get+answers+from+expert+users+in+our+Zoho+Desk+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Zoho+Desk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzoho-desk%2Fdiscuss%3Fpage%3D2%0aAsk+Zoho+Desk+questions+and+get+answers+from+expert+users+in+our+Zoho+Desk+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • about 4 years ago More Options - [ # Sip trunk integration ](/discussions/sip-trunk-integration) We need to integrate our sip trunk directly to the telephony section in Zoho, that is possible? [ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software)[ help desk software ](https://www.g2.com/tags/help-desk-software) [ Digital Customer Service Platforms Software ](https://www.g2.com/tags/digital-customer-service-platforms-software) Show More * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Zoho+Desk+questions+and+get+answers+from+expert+users+in+our+Zoho+Desk+Discussions+section.&title=Zoho+Desk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzoho-desk%2Fdiscuss%3Fpage%3D2) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Zoho+Desk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzoho-desk%2Fdiscuss%3Fpage%3D2&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzoho-desk%2Fdiscuss%3Fpage%3D2) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Zoho+Desk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzoho-desk%2Fdiscuss%3Fpage%3D2%0aAsk+Zoho+Desk+questions+and+get+answers+from+expert+users+in+our+Zoho+Desk+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Zoho+Desk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzoho-desk%2Fdiscuss%3Fpage%3D2%0aAsk+Zoho+Desk+questions+and+get+answers+from+expert+users+in+our+Zoho+Desk+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • about 4 years ago More Options - [ # I am a SaaS Startup, what other features would you recommend for me? ](/discussions/i-am-a-saas-startup-what-other-features-would-you-recommend-for-me) Feedback Support [ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software)[ help desk software ](https://www.g2.com/tags/help-desk-software) [ Digital Customer Service Platforms Software ](https://www.g2.com/tags/digital-customer-service-platforms-software) Show More * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Zoho+Desk+questions+and+get+answers+from+expert+users+in+our+Zoho+Desk+Discussions+section.&title=Zoho+Desk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzoho-desk%2Fdiscuss%3Fpage%3D2) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Zoho+Desk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzoho-desk%2Fdiscuss%3Fpage%3D2&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzoho-desk%2Fdiscuss%3Fpage%3D2) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Zoho+Desk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzoho-desk%2Fdiscuss%3Fpage%3D2%0aAsk+Zoho+Desk+questions+and+get+answers+from+expert+users+in+our+Zoho+Desk+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Zoho+Desk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzoho-desk%2Fdiscuss%3Fpage%3D2%0aAsk+Zoho+Desk+questions+and+get+answers+from+expert+users+in+our+Zoho+Desk+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") - [‹ Prev‹ Prev](/products/zoho-desk/discuss) - [1](/products/zoho-desk/discuss) - 2 - [3](/products/zoho-desk/discuss?page=3) - [4](/products/zoho-desk/discuss?page=4) - [5](/products/zoho-desk/discuss?page=5) - [6](/products/zoho-desk/discuss?page=6) - … - [9](/products/zoho-desk/discuss?page=9) - [10](/products/zoho-desk/discuss?page=10) - [Next ›Next ›](/products/zoho-desk/discuss?page=3) ## Start a New Software Discussion Have a software question? Get answers from real users and experts [Start A Discussion](/products/zoho-desk/discussions/new) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/hd_favicon/a802fffb70d9aa2eac634f166fa8b824/zoho-desk.svg "Product Avatar Image") ### Have you used Zoho Desk before? Answer a few questions to help the Zoho Desk community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/authorize?form=signup&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzoho-desk%2Fdiscuss%3Fpage%3D2%26small_ask%3Dzoho-desk) No ## Top Contributors in Zoho Desk 1 ![Chinmayee M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chinmayee M.") CM Loading... ### [Chinmayee M.](https://www.g2.com/users/f495ebd2-45e9-46bf-8403-9b699474a621 "Chinmayee M.") Community Specialist - Zoho Desk 24 pts 2 ![cora t.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "cora t.") CT Loading... ### [cora t.](https://www.g2.com/users/e681c9a6-19e1-4faf-9181-4c8bab09c632 "cora t.") 5 pts 3 ![James S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "James S.") JS Loading... ### [James S.](https://www.g2.com/users/ccfe00ce-dbad-42a1-9db0-325ea647f46f "James S.") Business 4 pts 4 ![Vincent B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vincent B.") VB Loading... ### [Vincent B.](https://www.g2.com/users/2d5c7057-ed68-4b17-b299-60a195880b79 "Vincent B.") 4 pts 5 ![James H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "James H.") JH Loading... ### [James H.](https://www.g2.com/users/4f5736a5-6050-4b47-be5e-ed8e2a8ef9bd "James H.") 4 pts