--- title: Zoho CRM Reviews meta_title: 'Zoho CRM Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 2940 reviews by the users' company size, role or industry to find out how Zoho CRM works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 2940 scale: '5' date_modified: '2026-07-13' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Zoho CRM Reviews **Vendor:** Zoho **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 4.1/5.0 **Total Reviews:** 2,940 ## About Zoho CRM Zoho CRM is a cloud-based 360° customer relationship management tool that caters to business needs of mid-scale businesses to large-scale enterprises. Key features include contact management, sales funnels, pipeline management, workflow automation, AI-powered conversational assistant, task management, managing marketing campaigns, sales forecasting, customer support & service, inventory management, reporting & analytics, and seamlessly integrating with 500+ popular business apps in a single business system. ## Zoho CRM Pros & Cons **What users like:** - Users love the **intuitive interface** of Zoho CRM, making navigation and daily tasks feel effortless and user-friendly. (261 reviews) - Users appreciate the **powerful integration and ease of use** in Zoho CRM, enhancing sales, marketing, and support efforts. (169 reviews) - Users praise the **seamless integrations** of Zoho CRM, enhancing alignment between Marketing and Sales processes effectively. (137 reviews) - Users greatly value the **easy integrations** in Zoho CRM, which enhance workflow efficiency and overall usability. (113 reviews) - Users value the **seamless integration and enhanced workflow capabilities** of Zoho CRM for efficient lead management. (113 reviews) - Helpful (101 reviews) - Customizability (98 reviews) - Customization (95 reviews) - Integration (90 reviews) - Easy Customization (89 reviews) **What users dislike:** - Users find the **learning curve challenging** , especially with advanced features requiring significant effort to master. (112 reviews) - Users face **integration issues** with Zoho CRM, making it challenging to connect with other systems effectively. (71 reviews) - Users find the **limited features** of Zoho CRM restrictive, impacting integration and automation capabilities. (71 reviews) - Users find **Zoho CRM's complexity** challenging for beginners, making it difficult to navigate and utilize effectively. (68 reviews) - Users report **poor customer support** with Zoho CRM, leading to frustration during integration and bug resolution. (64 reviews) - Limited Customization (61 reviews) - Users find the **slow loading** times frustrating, impacting their efficiency and overall experience with Zoho CRM. (57 reviews) - Slow Performance (56 reviews) - Not User-Friendly (52 reviews) - Poor Interface Design (48 reviews) ## Zoho CRM Reviews ### 1. Wide range options from Zoho **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** December 18, 2024 **What do you like best about Zoho CRM?** Zoho have wide range of services in a single platform and amonth them which I liked mostly is Zoho forms, CRM, and mail solutions. Since these forms and mail solutions are accessible from anywhere the main thing is that forms come with most customizable options which are not available in today's market **What do you dislike about Zoho CRM?** Occasional lag, missing font styles(few), complexity of on-premise solutions **What problems is Zoho CRM solving and how is that benefiting you?** Forms - Creating custom forms every time has been very difficult. With Zoho I was able to use many existing templates with so many customizations ### 2. A robust CRM with many possibilities **Rating:** 5.0/5.0 stars **Reviewed by:** Rebeca S. | Cloud Sales Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2024 **What do you like best about Zoho CRM?** Very easy to learn, great possibilities thanks to its enormous amount of automations that can be configured. **What do you dislike about Zoho CRM?** We have needed external help to learn how to take advantage of it due to its large number of features. **What problems is Zoho CRM solving and how is that benefiting you?** The only problem I find is the need for support for the implementation. ### 3. Zoho is a great database where we can connect customers easily. **Rating:** 5.0/5.0 stars **Reviewed by:** Santosh Gandhi G. | Sr.Business Development Executive, Enterprise (> 1000 emp.) **Reviewed Date:** March 19, 2024 **What do you like best about Zoho CRM?** The customization is very good and we can also create an open task for our reminders. We can easily integrate with third-party applications. We can easily interlink the Zoho with Seamless.Ai and ZoomInfo. I am using daily CRM to update my leads. I am integrating the leads from SalesNavigator to Zoho by exporting. The implementation and integration with other sources are smooth and I did not find any technical issues. The customer support is very responsive. We can use it very easily. **What do you dislike about Zoho CRM?** To connect with customer support team is heatic option. The major drawback is when we connect with seamless.ai the integration part will be slightly slow. **What problems is Zoho CRM solving and how is that benefiting you?** In today's world connecting with our targeting customers at a time is very crucial. Zoho is solving and benefiting me by it making very easy to my prospects. ### 4. Zoho is the best CRM for multiple daily business tasks. **Rating:** 5.0/5.0 stars **Reviewed by:** Wasim K. | Module expert, Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2024 **What do you like best about Zoho CRM?** Zoho has many modules which are very essential for my organisation. Zoho integration between modules given us on stop solution for my overall business tasks. Email marketing , campaign management , Customer records management is my daily engagement with Zoho. **What do you dislike about Zoho CRM?** emails sent through zoho are going on spam. **What problems is Zoho CRM solving and how is that benefiting you?** Zoho is helping me for my sales automation and records management. Its pricing is very affordable . Its integration with other tools are also a good facility. integrations such as NAP ai, Template imports and exports , predictive dialers , data transmation are daily helpful for my organisations tasks. ### 5. Zoho is user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Marshall G. | Lead Sales Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** February 09, 2025 **What do you like best about Zoho CRM?** I have used multiple CRM's, over the years however using logo has made things a lot easier. **What do you dislike about Zoho CRM?** Sometimes the lag, I wouldn't say it's with zoho it might be the network as well. However I dislike waiting for the system to respond **What problems is Zoho CRM solving and how is that benefiting you?** Helps to filter the type of clients for a faster outreach ### 6. Cheap and Most Affordable CRM for Businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Kishore C. | Demand Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 02, 2024 **What do you like best about Zoho CRM?** Zoho CRM Pricing is very low when compared to other CRM tools. The best feature of Zoho CRM is its low cost with more features. Also, Zoho CRM is very user-friendly when compared to other CRMs. All the features are up-to-date and every feature is unique in its way. Zoho CRM can be integrated with other tools like marketing automation tools, or sales automation tools, which is useful for maintaining all the records in the tool. Zoho CRM has all the features that a competitive CRM should have. Zoho CRM has excellent customer support features that help to get in reach with customers or prospects very easily. I use Zoho CRM regularly for lead generation and I have integrated this CRM with another software tool. **What do you dislike about Zoho CRM?** Requires integration feature to be added with other AI marketing tools available. Zoho CRM should also provide integration with some popular marketing automation tools and sales automation tools so that users can track all activities in Zoho CRM itself. There is no need to switch from one tool to another tool for automation and activity tracking. Zoho CRM disrupts or stops working unknowingly sometimes. **What problems is Zoho CRM solving and how is that benefiting you?** Lead Management. Data can be stored and accessed in Zoho CRM more efficiently and easily. A very good tool or application for lead management, data management, and all other customer support activities. The data is secured in Zoho CRM. We can easily import or export data in Zoho CRM based on the criteria that we require. Leads, contacts, and accounts settings are also good and can be modified as per our requirements. Zoho CRM is a user friendly CRM with very cheap price compared to other tools with same features. ### 7. ZOHO CRM:Handy Tool for Keeping Track of Customers **Rating:** 3.5/5.0 stars **Reviewed by:** Aditya S. | Management Team Member, Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2024 **What do you like best about Zoho CRM?** Zoho CRM is great at handling loads of customer info. It's really good for keeping track of chats and making sure we don't forget to follow up on important stuff. **What do you dislike about Zoho CRM?** Sometimes, there's too much stuff on the screen, which can be confusing. Also, the app for phones could be easier to use and quicker. **What problems is Zoho CRM solving and how is that benefiting you?** Zoho CRM helps us keep track of all our customer stuff in one place. This makes it easier to follow up with people who might buy from us, stay in touch with customers, and close deals. It really helps us sell better, help customers better, and just be better at dealing with customers overall. ### 8. very intuitive CRM **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 05, 2025 **What do you like best about Zoho CRM?** simple interface, easy integrations, easy import **What do you dislike about Zoho CRM?** many apps don't have the integrations with zoho **What problems is Zoho CRM solving and how is that benefiting you?** client and account data history ### 9. Seamless experience with Zoho CRM for Sales Teams **Rating:** 3.5/5.0 stars **Reviewed by:** Aseem C. | BDR, Mid-Market (51-1000 emp.) **Reviewed Date:** September 27, 2024 **What do you like best about Zoho CRM?** The dashboard view and UI is very user friendly and we get to see all important metrics in a single view. **What do you dislike about Zoho CRM?** It takes a lot of time to load some pages. The overall speed of browsing could be better. When working in sales, speed is the name of the game and we had to be patient with Zoho due to its high loading time. Zoho customer support can also be improved as its not the fastest. **What problems is Zoho CRM solving and how is that benefiting you?** It gives us a unified view into all our active leads and opportunities and helps us stay on top of our game when chasing prospects. The reminder functionality and pop up notifications is very useful too. ### 10. Ultimate Business Solutions **Rating:** 4.0/5.0 stars **Reviewed by:** Amit B. | Senior Manager HR Digitization, Enterprise (> 1000 emp.) **Reviewed Date:** November 29, 2024 **What do you like best about Zoho CRM?** This is the single platform where you will have all useful and required applicaiton for smooth business running. Cost effective solution for business and also it provide customization as per the business reuquirement. Mobile applicaiton accesibities. **What do you dislike about Zoho CRM?** Sometimes you can feel interigaiton issue with other application. Also it seems that many features are getting overlapes. and support and responce time delay. **What problems is Zoho CRM solving and how is that benefiting you?** Centralization of process and automation of manual tasks.employees are also access data through mobile applicaiton which will provide speedup and work. ### 11. Excellent quality/price! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2025 **What do you like best about Zoho CRM?** A truly optimizable product without needing to be a developer, with top-notch after-sales service! **What do you dislike about Zoho CRM?** Frankly, I don't see anything in particular. **What problems is Zoho CRM solving and how is that benefiting you?** Zoho manages 100% of the technical development of our company. ### 12. Seamless and User-Friendly CRM for Efficient Client Management **Rating:** 5.0/5.0 stars **Reviewed by:** Angelo A. | Sales Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2024 **What do you like best about Zoho CRM?** What I like best about Zoho CRM is its ease of use and seamless integration, which makes it simple to manage client relationships and interact with it frequently without any hassle. **What do you dislike about Zoho CRM?** So far, I haven’t found anything to dislike about Zoho CRM—it’s been a smooth and effective tool for managing our client relationships. **What problems is Zoho CRM solving and how is that benefiting you?** Zoho CRM solves the challenge of managing client relationships by centralizing all customer data, interactions, and sales processes in one place. This benefits me by streamlining my workflow, improving organization, and helping me stay on top of client needs and follow-ups more effectively. ### 13. A must for Sales Team. **Rating:** 5.0/5.0 stars **Reviewed by:** Sheldon P. | Business Development Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2024 **What do you like best about Zoho CRM?** A very useful tool for sales team. It helps the user to stay organized and use the tool for improving sales approach. **What do you dislike about Zoho CRM?** Nothing I can think of at present. So all looks great. **What problems is Zoho CRM solving and how is that benefiting you?** It has boosted the overall performance. Helped in managing clients contact, follow-up, and useful analytics. ### 14. Not just a CRM, a tool to run the show :) **Rating:** 5.0/5.0 stars **Reviewed by:** Nithya N. | Customer Sucess Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2024 **What do you like best about Zoho CRM?** Simple UI, and integration features to make the best decision and forecast the goals. Good customer support. **What do you dislike about Zoho CRM?** The Zoho team works on the feedback, nothing to dislike as in. **What problems is Zoho CRM solving and how is that benefiting you?** A prospect journey from free to paid. It helps me in decisions to convert the free users to paid ones. Maintain good relationship with the paid ones until they are with us :) ### 15. Zoho CRM is a Comprehensive Solution for Scalable Business Management **Rating:** 5.0/5.0 stars **Reviewed by:** Varnita S. | Design Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2024 **What do you like best about Zoho CRM?** Zoho CRM is user-friendly, particularly for small and medium-sized businesses (SMBs). Its intuitive interface allows users to manage contacts, leads, and sales processes efficiently. However, advanced features like its AI assistant (Zia) and customizable dashboards can have a steep learning curve for new users, especially in larger implementations **What do you dislike about Zoho CRM?** I don`t think so that I dislike anything about Zoho **What problems is Zoho CRM solving and how is that benefiting you?** Zoho CRM helps manage customer relationships by organizing contact information, tracking sales, and automating workflows. This streamlines operations, saves time, and improves team productivity. ### 16. Zoho CRM it makes your life easy **Rating:** 4.0/5.0 stars **Reviewed by:** Prateek Y. | Waste, Chemicals, Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2024 **What do you like best about Zoho CRM?** It is a cost effective and affordable software. **What do you dislike about Zoho CRM?** The customer support is not upto the mark it takes time to ressolve the issue. **What problems is Zoho CRM solving and how is that benefiting you?** Able to make my choice documents for further scalability of the projects in short period of time ### 17. Zoho **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2025 **What do you like best about Zoho CRM?** Offers a high degree of customization, interface is straightforward and intuitive and the mobile app is great. **What do you dislike about Zoho CRM?** Switching between apps can feel clunky, slow response times or inconsistent support quality, especially on lower-tier plans. **What problems is Zoho CRM solving and how is that benefiting you?** Centralizes all customer information in one platform, making it easily accessible and organized. Helps with collaboration across sales, marketing, and support teams. ### 18. Great at storing client information and subscriptions **Rating:** 2.5/5.0 stars **Reviewed by:** Andrew R. | Customer Success Rep, Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2024 **What do you like best about Zoho CRM?** It is easy to gather all important information for specific clients. It has the information for the contract as well as personal info. **What do you dislike about Zoho CRM?** It isn't the easiest to pick up when first starting to use it and sometimes it is hard to remember where to find specific information. **What problems is Zoho CRM solving and how is that benefiting you?** It helps store the data for our customers and have it integrated into other platforms. ### 19. My organisation uses Zoho platform in day to day usage. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Events Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 28, 2024 **What do you like best about Zoho CRM?** Zoho CRM is the one tool used heavily by my organisation for storing and retrieving data and share it with the teams located in different states of same organisation. We keep large amounts of data which can be upto few lakhs of contacts. **What do you dislike about Zoho CRM?** Nothing. Zoho CRM doesn't have anything I dislike about. **What problems is Zoho CRM solving and how is that benefiting you?** We integrating Zoho solutions as well in the organisation which saves us time from manual entering details and creating new contacts. This way user can integrate different Zoho solutions to make work easier. ### 20. Experience using Zoho One **Rating:** 5.0/5.0 stars **Reviewed by:** Shahnaz U. | Finance Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2024 **What do you like best about Zoho CRM?** Provides a comprehensive suite of essential tools all on a single platform, and at an affordable rate. **What do you dislike about Zoho CRM?** Poor customer service,slow response times. **What problems is Zoho CRM solving and how is that benefiting you?** Switching to Zoho One helped us save significantly compared to when we were using both Monday.com, Slack and Pipedrive. ### 21. A Fan Favorite CRM Solution **Rating:** 4.0/5.0 stars **Reviewed by:** Hari K. | Human Resources Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** June 11, 2024 **What do you like best about Zoho CRM?** Zoho CRM has become one of the most sought after solutions for good reason, Their solution is: *Sleek and User Friendly - It doesnt matter if you are an experienced resource or a new comer, Zoho has nailed the UI in a way where everyone is able to learn for it quickly. *Cutomizations - One of the key features is the customizability that comes with Zoho, from adding modules to real time automation. Zoho has figured out what a business needs and added the options to add them by the user if required. *Intergrations - Its impressive how Zoho supports a wide range of other solutions to be implemented easily into their system. I personally have used it for Mobiant and it seems to be doing wonders for me. *Analytics & Reporting - This is by far the best analytics tool i have used in my experience. **What do you dislike about Zoho CRM?** Couple of things i did not like about Zoho were: 1. Basic features are easy to learn but the learning curve it takes to master these features are daunting. 2. The perfomance of the system is sometimes really bad, usually during large datasets or peak usage. 3.The documentations are usually easy to find if its a generalised topic, but specific topics are hard to get and the customer support is also a little hard to talk to. **What problems is Zoho CRM solving and how is that benefiting you?** Scattered customer data is one of the key problems zoho helps us avoid, the reporting and analytics also help out a ton in terms of soloving large data problems. ### 22. zoho experience **Rating:** 4.0/5.0 stars **Reviewed by:** Sarah M. | ceo, Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2024 **What do you like best about Zoho CRM?** overall I enjoy the product. There are many features and great customer service. **What do you dislike about Zoho CRM?** Sometimes complicated and hard to speak with the customer service **What problems is Zoho CRM solving and how is that benefiting you?** organize my customers ### 23. The best Crm I came around **Rating:** 5.0/5.0 stars **Reviewed by:** Shakil K. | Business development manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2024 **What do you like best about Zoho CRM?** What I like most about Zoho CRM is how easy it makes keeping track of everything. It's like having a super organized notebook where all my friends' contact information, important notes, and things I need to do are neatly sorted. It helps me remember things, like when to follow up with someone, and it even reminds me of important dates. Plus, it's really easy to use, just like playing with a fun app on my tablet! **What do you dislike about Zoho CRM?** There are so many buttons and options that it can be confusing to figure out what to do next. It's also a bit slow sometimes, which makes me feel impatient, like waiting for a slow computer game to load. Plus, it needs the internet to work, so if my internet is slow or not working, I can't use it at all. **What problems is Zoho CRM solving and how is that benefiting you?** It helps me in tracking my leads and its status , daily reminder of meetings and followup , and making cold bulk emails , it also regulates with the client payment and overall transaction ### 24. Best CRM we ever used for integration. **Rating:** 5.0/5.0 stars **Reviewed by:** Rudra T. | Manager, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** October 04, 2024 **What do you like best about Zoho CRM?** We are using zoho crm to capture the data of client and integrate them with our portal. We are also using Zoho Desk fpr managing our support tickets. **What do you dislike about Zoho CRM?** Nothing like to dislike, everything was perfect and frequest to use. **What problems is Zoho CRM solving and how is that benefiting you?** Zoho solving to track the record of conversation and managing the work orders. ### 25. Zoho Has Been A Game Changer **Rating:** 5.0/5.0 stars **Reviewed by:** Jared D. | Vice President of National Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2024 **What do you like best about Zoho CRM?** I like how easy it is to use and the ability to customize it to fit our needs. The customer service has been top notch. **What do you dislike about Zoho CRM?** Some limitations on integrations but they do integrate with most major software. **What problems is Zoho CRM solving and how is that benefiting you?** Zoho helps us stay organized with our sales process so nothing falls through the cracks. It also helps us with our current customers to make sure they are getting the time and attention they deserve. The dashboards have been great to drive competition among the sales teams. ### 26. Zoho softwear was chosen as the functionality was ideal for our small business. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** December 27, 2024 **What do you like best about Zoho CRM?** Zoho offers a wide and varied option of functions to suit our small business needs. It also has the capacity to grow with the business. **What do you dislike about Zoho CRM?** The reporting functionality has its limitations. A more accurate reorting system would be beneficial to make critical Managament desicions. **What problems is Zoho CRM solving and how is that benefiting you?** Zoho CRM allows the business to collate and track individual client details, including the option to make internal notes for the benefit of the team. The CRM is an easy on stop place to store all details about a client. ### 27. The best CRM till now , completely worth trying **Rating:** 5.0/5.0 stars **Reviewed by:** Aadhar A. | BDR, Mid-Market (51-1000 emp.) **Reviewed Date:** August 27, 2024 **What do you like best about Zoho CRM?** I think the ease of use along with the best customer support that ease the implementation process of a crm and a no. of features to help you with **What do you dislike about Zoho CRM?** Nothing , its just its dynamic features and integrations that help us drive the best info of our clients **What problems is Zoho CRM solving and how is that benefiting you?** Client clear info and stats, smooth integration with just call , one stop solution for all info about our potential cients ### 28. Handy CRM for modern technologies **Rating:** 4.0/5.0 stars **Reviewed by:** Rahul kumar N. | Senior inside Sales Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2024 **What do you like best about Zoho CRM?** It's the best CRM to maintain a good data base of the leads the call feature is good it reminds of doind the calls in time and maintaining a good follow up of the leads **What do you dislike about Zoho CRM?** It takes time to load the content and it is a bit complicated process so understanding it is a bit difficult It requires time to time maintenance or else it does not perform well **What problems is Zoho CRM solving and how is that benefiting you?** The CRM keeps the whole records of the lead for ages without deleting it so any new members can go through it and can make a idea it gives innovative solutions to call the lead and maintain a good followup record ### 29. Zoho CRM: A Powerful and Affordable CRM for Businesses of All Sizes **Rating:** 5.0/5.0 stars **Reviewed by:** Somdeb K. | Financial Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2024 **What do you like best about Zoho CRM?** Zoho CRM: A Sales Rep's Secret Weapon (But Not Without Quirks) As a sales rep who's been using Zoho CRM for the past year, I can confidently say it's become my secret weapon. Here's what truly impresses me: The Customization Champ: Zoho CRM isn't a one-size-fits-all system. I can tailor it to our specific sales process, adding custom fields, pipelines, and layouts. This keeps everything organized and makes it easy to find exactly what I need. **What do you dislike about Zoho CRM?** Learning Curve Cliff: Gearing up with Zoho CRM felt like climbing a steep cliff. There's a ton of functionality, which is great, but the interface can be overwhelming at first. It took me longer than expected to get comfortable navigating and using all the features. Automation Avalanche: Don't get me wrong, I love automation - in theory. But Zoho CRM's workflow setup feels clunky. It's not as intuitive as some other CRMs I've used, and building complex automations can be a frustrating exercise in clicking and hoping. Mobile Mishap: The Zoho CRM mobile app is handy for checking in on the go, but it feels like a stripped-down version of the desktop experience. Data entry and some key features are cumbersome on the smaller screen. **What problems is Zoho CRM solving and how is that benefiting you?** My sales pipeline used to be a confusing mess. Zoho CRM's visual pipeline lets me see exactly where each lead stands, which opportunities are hottest, and where I need to focus my attention. This has streamlined my sales process and helped me close deals faster. ### 30. best sales and lead management software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2025 **What do you like best about Zoho CRM?** sales and lead management software tools **What do you dislike about Zoho CRM?** there is nothing to dislike the saftware **What problems is Zoho CRM solving and how is that benefiting you?** its realy greate ### 31. Helping in customer Interaction, data is grouped in one place only, make task easier **Rating:** 5.0/5.0 stars **Reviewed by:** Priyanka K. | associate executive, Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2024 **What do you like best about Zoho CRM?** Able to manage my student data easily, able to put the data into it and can track the whole data in on eplace only, the feature like tasks, open activities, deals make my work more easier. **What do you dislike about Zoho CRM?** Well as it can be used in desktop but the mobile one does not have that much feature. **What problems is Zoho CRM solving and how is that benefiting you?** i am able to manage my data at one place, whenever i need to know about any of my customer i just need to put one data and i will be getting the whole information about that customer. In this way i avoid getting messing up in my work ### 32. My best user experience with Zoho CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Hema B. | Digital marketing executive, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** August 06, 2024 **What do you like best about Zoho CRM?** I likes the ease of use, the user interface which is very friendly, the custimization according to the needs and the support and also integration. **What do you dislike about Zoho CRM?** There is nothing to dislike in my usage till now **What problems is Zoho CRM solving and how is that benefiting you?** It is helping me to directly check my salary breakage, payslips, tax filings and all the details regarding provident fund and other deductions and I can easily access and download my payslips with security. ### 33. Excellent CRM Service provider **Rating:** 5.0/5.0 stars **Reviewed by:** Suhag P. | Product Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** January 08, 2025 **What do you like best about Zoho CRM?** Navigation and Shortcut key option are very helpful in user interface. **What do you dislike about Zoho CRM?** Somertimes the User interface is look like oudated. **What problems is Zoho CRM solving and how is that benefiting you?** Ticket resolving, Reports, CRM services and the customer data management. ### 34. Best CRM in the market at this time **Rating:** 4.5/5.0 stars **Reviewed by:** samuel m. | Data Security and Maturity Specialist , Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2024 **What do you like best about Zoho CRM?** It's helpful in managing the leads and sales funnel and easy to navigate and update database **What do you dislike about Zoho CRM?** It will be more sorted and navigation of leads can be made more easy with customised tagz **What problems is Zoho CRM solving and how is that benefiting you?** Zoho is solving the problem of integration between the marketing and CRM, It helps in lead management and development of sales funnel ### 35. Review on Zoho CRM **Rating:** 4.5/5.0 stars **Reviewed by:** Akanksha M. | manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 03, 2025 **What do you like best about Zoho CRM?** It has an easy user interface and great customer support **What do you dislike about Zoho CRM?** It usually having errors and some email-sending failed **What problems is Zoho CRM solving and how is that benefiting you?** Sales Force Automation work very well alos its pocket friendly. ### 36. My honest review of Zoho One **Rating:** 3.5/5.0 stars **Reviewed by:** Kiran S. | Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2024 **What do you like best about Zoho CRM?** User intuituve and very client focussed. **What do you dislike about Zoho CRM?** Complexity for New Users: The extensive range of tools and features can feel overwhelming for small businesses or users new to integrated software solutions. **What problems is Zoho CRM solving and how is that benefiting you?** Fragmented Business Processes Problem: Managing multiple standalone applications for different functions (CRM, HR, accounting, marketing) creates inefficiencies and data silos. Benefit: Zoho One integrates over 40 apps into a single platform, ensuring seamless data flow between departments and improving operational efficiency. ### 37. excellent crm from lead generation to billing **Rating:** 5.0/5.0 stars **Reviewed by:** B U. | sales, Small-Business (50 or fewer emp.) **Reviewed Date:** September 27, 2024 **What do you like best about Zoho CRM?** simplicity in usage but effective in result, easy to integrate with other apps **What do you dislike about Zoho CRM?** should suggest in case of duplication of items **What problems is Zoho CRM solving and how is that benefiting you?** it helps our organisation in maintaing all database with integration of new client aqusitions ### 38. Zoho CRM has truly transformed the way we manage our customer relationships **Rating:** 5.0/5.0 stars **Reviewed by:** Tanveer S. | Counsellor , Consulting, Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2024 **What do you like best about Zoho CRM?** Automation is a cornerstone of efficiency in modern sales operations, and Zoho CRM excels in this area. Users can automate repetitive tasks such as email follow-ups, task assignments, and appointment scheduling, freeing up valuable time for sales representatives to focus on building relationships and closing deals. Additionally, workflow automation enables users to create custom workflows tailored to their specific business processes, ensuring consistency and accountability across the sales team. **What do you dislike about Zoho CRM?** While Zoho CRM integrates with many popular applications, there are still some gaps in its integration ecosystem. Users may encounter limitations when trying to connect Zoho CRM with niche or industry-specific tools. **What problems is Zoho CRM solving and how is that benefiting you?** One of the strongest points of Zoho CRM is its high level of customization. Users can tailor the system to fit their specific business needs, including custom fields, modules, and workflows ### 39. A Functional CRM Package **Rating:** 3.5/5.0 stars **Reviewed by:** Kevin A. | Head of Customer Success, Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2024 **What do you like best about Zoho CRM?** As a SaaS based product, Zoho CRM provides al the benefits you'd associate with being able to access the platform from anywhere and on pretty much any device with a browser. The interface is functional, delivers basic features well and can be hooked into other components within the Zoho Suite with reasonable ease. **What do you dislike about Zoho CRM?** The interface could be better when compared with other offerings in the SaaS space, and some of the navigation isnt as fluid as it should be. But thats as negative as you'd be against Zoho CRM. **What problems is Zoho CRM solving and how is that benefiting you?** Zoho CRM was a replacement for the Free Agent platform we used to use. Compared to that platform, Zoho has added manay benefits and streamlined several account management and sales navigation processes. A CRM has been essential in helping our business grow to the next level and although it doesnt have ever feature we'd like, it has helped us move forward as an organisation immensely. ### 40. Why I am Zealous Over Zoho CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Mike N. | Independent Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2024 **What do you like best about Zoho CRM?** The layout and importation of leads, in addition to lead managment make Zoho user friendly and intuitive. **What do you dislike about Zoho CRM?** Some of the lack of API integrations and live support. **What problems is Zoho CRM solving and how is that benefiting you?** lead management and organization. ### 41. Zoho CRM Review: Elevating Your Customer Relationships **Rating:** 5.0/5.0 stars **Reviewed by:** Ahmed D. | CEO, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2024 **What do you like best about Zoho CRM?** Zoho CRM is my go-to because it hits all the right notes in terms of Ease of Use, Ease of Implementation, Customer Support, Frequency of Use, Number of Features, and Ease of Integration. The Ease of Use is like a breath of fresh air. Navigating through its interface feels like second nature, and I'm not fumbling around trying to figure things out. It's intuitive, and that's a major win. Implementing Zoho CRM is a breeze. It's like setting up your favorite app – straightforward and without the need for a tech manual. No headaches, just a smooth process to get things up and running. And oh, Customer Support is top-notch. It's like having a trusted guide on speed dial. Whenever I hit a roadblock or need a helping hand, their support team is there with quick and knowledgeable assistance. It's a lifesaver. Frequency of Use is high up there. Zoho CRM has become a daily companion. It's not one of those tools you use occasionally; it's a part of my routine. Managing customer interactions, deals, and everything in between is a seamless experience. Talking about features, Zoho CRM is like a Swiss Army knife. It's not just a contact list; it's a powerhouse with a plethora of features. From automation to sales pipeline management, it covers all bases without overwhelming me. It's a sweet spot of functionality. And the cherry on top – Ease of Integration. Zoho CRM plays well with others. Integrating with different business tools feels like a harmonious symphony rather than a tech battle. It ensures a connected ecosystem for a smoother workflow. So, what I like best about Zoho CRM? It's the harmonious blend of these keywords – ease, support, functionality, and integration – making it a top-notch tool for managing customer relationships. **What do you dislike about Zoho CRM?** Alright, let's talk about the not-so-great parts of Zoho CRM – it's like any relationship; there are a couple of quirks: First off, the learning curve can be a bit of a rollercoaster. Some features, especially the more advanced ones, might make you scratch your head initially. It's like trying to master a new dance – you stumble a bit before hitting those smooth moves. Now, the mobile app – it's functional, but it's not the speediest on the block. It's like waiting for your favorite show to load; a bit of patience is required. A bit more optimization for speed and responsiveness would be a welcome tune for on-the-go users like me. But hey, these are more like bumps in the road than deal-breakers. Zoho CRM is still my go-to for managing customer relationships, even if we sometimes have a little tango during the learning process. **What problems is Zoho CRM solving and how is that benefiting you?** Zoho CRM is like my secret weapon for tackling some serious business headaches, and the benefits are real. First up, it's the problem of scattered information. Before Zoho CRM, customer details, deal statuses, and support interactions were all over the place. Now, with the 360-degree customer view, it's like having everything neatly organized in one place. No more frantic searching – it's all right there at my fingertips. Automation is my solution to the time crunch. Zoho CRM swoops in and handles the repetitive tasks. It's like having a personal assistant that never takes a coffee break. This not only saves time but also ensures consistency in how we handle each customer, from lead to conversion. Sales pipeline management used to be a bit of a labyrinth. Zoho CRM turns it into a straightforward journey. It's like having a GPS for deals – no more getting lost in the sales maze. Tracking leads, deals, and opportunities is a breeze, contributing to a more organized and strategic approach to sales. Customization is the answer to the one-size-fits-all problem. Zoho CRM lets me tailor it to fit my business like a glove. It's like having a CRM that adapts to my needs, not the other way around. This flexibility ensures that it aligns perfectly with the way we work. And the integration game is strong. Zoho CRM bridges the gap between different tools. It's like connecting the dots in my business ecosystem. No more siloed information; everything talks to each other seamlessly, ensuring a more efficient workflow. In a nutshell, Zoho CRM is solving the problems of disorganization, time-consuming tasks, sales strategy ambiguity, rigid systems, and disconnected tools. The result? A more organized, efficient, and strategic approach to managing customer relationships, saving time and boosting overall business productivity. It's like having a CRM superhero in my corner. ### 42. Great CRM lots of functionalities **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2024 **What do you like best about Zoho CRM?** There's so much customization that you can do and it's super easy to do analytics on it. **What do you dislike about Zoho CRM?** Zoho crm support isn't very good and it takes forever so if you have a problem be prepared to be patient **What problems is Zoho CRM solving and how is that benefiting you?** It solves our analytics problems and helps us know when and where we have problems. ### 43. Friendly user .you can easily manage the information you input **Rating:** 5.0/5.0 stars **Reviewed by:** Patrick James S. | Business Development Representative, Outsourcing/Offshoring, Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Zoho CRM?** its easy to navigate. you can easily organize your information **What do you dislike about Zoho CRM?** sometimes it's slow but it's manageable. **What problems is Zoho CRM solving and how is that benefiting you?** organizing leads . you can easily locate the leads you are looking ### 44. As easy as Zoho integration **Rating:** 4.5/5.0 stars **Reviewed by:** sahishnu k. | SDR, Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2024 **What do you like best about Zoho CRM?** The best part of Zoho is its so easy to integration. zoho and just call is so easy and time saving, easy to update. **What do you dislike about Zoho CRM?** need better colours , need a better UI/UX, **What problems is Zoho CRM solving and how is that benefiting you?** Its easy to keep the data , helps me to keep a track on task, its supper easy to make a dashboard as well ### 45. One stop solution of business owners **Rating:** 4.5/5.0 stars **Reviewed by:** Srinidhi S. | Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2024 **What do you like best about Zoho CRM?** I appreciate the platform's user friendly interface. It was easy for me to navigate it and this usually helped our team to find the information we needed very easily. There are a lot of customization options as well using which we were able to create a tailor made system which suited our SOP documents. I have used a lot of other CRM softwares but this is somthing that they all lack. Zoho's CRM is having good integration capablities as well so that was a great advantage on top. **What do you dislike about Zoho CRM?** The initial setup and customization is something which i found to be tedious. Although it is helpful in the long run they should integrate AI to just take prompt and do this in future. Also, the shear number of features was a bit overwhelming at first. **What problems is Zoho CRM solving and how is that benefiting you?** As a small business, we were struggling with managing customer information and sales process. It centralized all customer related data in a single place, made it easier for us to track, manage and follow up on enquiries and leads. The customer enggagement increased many a folds. Also, we were having trouble tracking the email campaigns we were running and used the feature of email tracking to get to a realistic number for engagement to decide our marketing budget. ### 46. Buy this tool if you are going to use Zoho One! (Other Zoho Platforms as well.) **Rating:** 3.0/5.0 stars **Reviewed by:** Sezen U. | Senior Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 03, 2024 **What do you like best about Zoho CRM?** It's a CRM tool that you can use to keep your records and add simple actions around it. **What do you dislike about Zoho CRM?** The sytem isn't flexible and doesnt integrate with most of other sales & marketing systems. Its impossible to automate the whole system if you are not using other Zoho solutions! **What problems is Zoho CRM solving and how is that benefiting you?** It records leads & contacts and we manage sales pipeline - potentials here. ### 47. Solid program **Rating:** 4.5/5.0 stars **Reviewed by:** Mike M. | QuickBooks Hosting, Small-Business (50 or fewer emp.) **Reviewed Date:** March 22, 2023 **What do you like best about Zoho CRM?** ZOHO CRM is priced right and has multiple service levels to select from, depending on what you need. The ability to customize the software is my favorite part. **What do you dislike about Zoho CRM?** ZOHO CRM is not intuitive - you are going to have to watch a few videos to learn about all of the functions. Support can be cumbersome. **What problems is Zoho CRM solving and how is that benefiting you?** ZOHO CRM offers a comprehensive range of solutions. My main uses are to track customer information, as a true CRM, but also to send limited email campaigns. ### 48. A great software to use with almost full integration with all third-party software, like JustCall. Love it! **Rating:** 5.0/5.0 stars **Reviewed by:** Aadhar A. | BDR, Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2024 **What do you like best about Zoho CRM?** The ease of use and implementation with the best features and integration **What do you dislike about Zoho CRM?** I think CRM is best in terms of customer support as well. **What problems is Zoho CRM solving and how is that benefiting you?** I think the navigation to the client with integration with all the platforms and links ### 49. Best CRM for lean teams **Rating:** 4.0/5.0 stars **Reviewed by:** Mohammed T. | Growth Marketer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2024 **What do you like best about Zoho CRM?** Easy to use functionalities, not too complicated **What do you dislike about Zoho CRM?** Dashboard is pretty basic when compared to other crms in the market **What problems is Zoho CRM solving and how is that benefiting you?** We basically did lead tracking manually through Google sheet, this was time consuming, so moved to zoho CRM ### 50. Uses and benefit of Zoho CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Abhay C. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 05, 2024 **What do you like best about Zoho CRM?** The best part of Zoho CRM we can set all the parameters according to our need and we can also create Zoho sheet and We can link our email as well in Zoho CRM. **What do you dislike about Zoho CRM?** We found few Duplicate Deals while using Zoho CRM. **What problems is Zoho CRM solving and how is that benefiting you?** Zoho CRM makes easy to manage Leads and their Conversion and we can easily Download Conversion Report and other deals Related Report . we can also create multiple deals and set Automatic journey . we can hindi Mobile no. so our data will also protected . I am Currently user of Zoho CRM from last 4 Years. ## Zoho CRM Discussions - [Is Zoho CRM really free?](https://www.g2.com/discussions/is-zoho-crm-really-free) - 4 comments, 5 upvotes - [What is Zoho CRM used for?](https://www.g2.com/discussions/zoho-crm-what-is-zoho-crm-used-for) - 2 comments, 2 upvotes - [When is Zoho going to make an update in their visual environment?](https://www.g2.com/discussions/26596-when-is-zoho-going-to-make-an-update-in-their-visual-environment) - 2 comments, 2 upvotes - [What are the key strengths of Zoho CRM in managing customer relationships compared to other CRM platforms?](https://www.g2.com/discussions/zoho-crm-what-are-the-key-strengths-of-zoho-crm-in-managing-customer-relationships-compared-to-other-crm-platf) - 3 comments, 1 upvote - [What are the features of CRM software?](https://www.g2.com/discussions/zoho-crm-what-are-the-features-of-crm-software) - 2 comments, 1 upvote - [View Zoho CRM pricing details and edition comparison](https://www.g2.com/products/zoho-crm/reviews?page=8§ion=pricing&secure%5Bexpires_at%5D=2026-07-13+14%3A34%3A12+-0500&secure%5Bsession_id%5D=45dad2df-97e6-4d2e-b405-602a5d9dd24f&secure%5Btoken%5D=6b7c8a816b82c3ffd0f3fe809794d2513d2705f5847671dec9b66c2dc303836c&format=llm_user) ## Zoho CRM Integrations - 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(PRM) - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics **Configuration - cpq** - Configuration Rules - Price Configuration - Visual Configuration **Competition** - Competition Templates - Custom Competitions - Team Competitions - Simultaneous Competitions - Competition Adjustments - Awards and Incentives **Lead Generation** - Lead Builder - CRM Integration - Marketing Automation Integration - Social Media Integration - Data Import & Export Tools **Lead Facilitation** - Customer-facing Chatbot - Lead Qualification - Lead Follow-up - Meeting Scheduling **Integrated Workflows** - Task Management - Email Tracking/Automation - Calls and Voice - Other Outreach Options - CRM Integration - Calendar - Shared Records **Customer Requirements** - Quoting - Configuration - Pricing **Platform Basics** - Templates - Exporting - Multi-user Access and Collaboration - Multiple Personas - Data Analytics **Content** - Document Collaboration - Versioning - E-Signature - File Request - Feedback **Lead Monitoring** - Features - Performance - Identification **Agentic AI - Lead Scoring** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Decision Making **Agentic AI - Lead Capture** - Cross-system Integration - Proactive Assistance **Agentic AI - Sales Performance Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Email Tracking** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Sales Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Agentic AI - Sales Enablement** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Relationship Management - Insurance CRM** - Renewal Management - Client Communication Tools - Lead Tracking - Contact Management - Winbacks - Communication History - Activity Management - Reputation Management **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics **Pricing** - Pricing Flexibility - Discounting - Commerical Rules - Terms and Conditions - Approval Workflow - Renewals **Data Sourcing** - Data Sourcing - Exporting & Sharing Data - Multi-Device Data Visualization - Interactive Dashboards - Data Segmentation **Content Management** - Content Import - Content Creation - Templates - Advanced Search - Content Storage **Attribution** - Lead Opportunity - Lead Assignment - Pipeline Acceleration **Analytics** - Open Rates - Link Activity - Attachment Activity **Incentives** - Badges - Triggers - Commission Calculator - Leaderboards **Organization** - Opportunity and Pipeline Management - Data Entry - Integrations / APIs **Repeatability and Reportability** - Content Management - Workflow Management - Workflow Performance - Sales Coaching and Insights - Gamification **Contracts** - Creation - Negotiation - Execution **Collaboration** - Billing and Invoicing - Instant Messaging - Project Management - Analytics - Time Tracking - Mobile Application **Data Capture** - Mobile - Websites - Social Media - Data **Agentic AI - Customer Journey Mapping** - Autonomous Task Execution **Agentic AI - Sales Gamification** - Autonomous Task Execution **Follow up Automation - Insurance CRM** - Automated Follow-Ups - Marketing Campaigns **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Quoting** - Grouping - Version Control - Quote Document Generation - Ordering - Contracts **Integrations** - CRM Integration - Social Collaboration Integration - TV Streaming **Predictive Analytics** - Lead Scoring - Opportunity Scoring - Risk Analysis - Live Forecasting **Analytics** - Reporting - Alerts - Account-Based Engagement - Content Utilization **Discovery** - Lead Management - Scoring/Ranking - Lead Context **Customizations** - Email Platform Integration - Email Scheduling - Notifications - Email Categorization - Templates **Personalization** - Profiles - Custom Reports - Dashboards - Goal Setting **Performance Analysis** - Peformance Tracking **Revenue** - Invoicing - Matching - Recognition **Analytics** - Export/Import - Reporting **AI and Automation** - Lead Prioritization - Lead Scoring - Best Time of Day Scheduling - Buyer Intelligence - Machine Learning **Generative AI** - AI Text Generation **Document Management - Insurance CRM** - Documentation handling **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support **Admin** - Configuration Ease of Admin - Pricing Administration - Workflow Management - Document Management **Platform** - Reporting - User, Role, and Access Management - Enterprise Scalability - Data Import & Export Tools - Performance and Reliability **Sales Management** - Live Pipeline Management - Sales Gamification - Account-Based Analytics - Activity Tracking **Management** - Conversion Viability - Workflow **Administrative** - Integration - Employee Structure - Behavior Monitoring **Sales Analysis** - ROI Forecasting - Sales Forecasting **Customization** - Forms - Personalization - Templates - Integration **Generative AI** - AI Text Generation **Integrations & Reports - Insurance CRM** - Integrations - Reporting & Analytics **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation **Channels** - Mobile User Support - Channel Partner Support - eCommerce **Platform** - Data Synchronization - Analysis **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Sales Engagement** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Learning Management - Sales Enablement** - Sales Training - Sales Coaching - Sales Onboarding **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications **Platform** - CRM Integration - Integration API - Internationalization - Scalability - Reporting and Dashboards - ERP Integration **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Revenue Enablement - Sales Enablement** - Cross-Functional Alignment - AI and Automation - End-to-End Customer Journey Insights **Generative AI** - AI Text Generation **Generative AI - cpq** - Dynamic Quoting - Dynamic Pricing - Personalized Sale Recommendations **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Employee Features** - User Profiles - Notifications - Mobile ## Top Zoho CRM Alternatives - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 4.4/5.0 (24,666 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - 4.4/5.0 (13,264 reviews) - [Freshsales](https://www.g2.com/products/freshsales/reviews) - 4.5/5.0 (1,199 reviews)