--- title: Zoho CRM Reviews meta_title: 'Zoho CRM Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 2937 reviews by the users' company size, role or industry to find out how Zoho CRM works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 2937 scale: '5' date_modified: '2026-07-01' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Zoho CRM Reviews **Vendor:** Zoho **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 4.1/5.0 **Total Reviews:** 2,937 ## About Zoho CRM Zoho CRM is a cloud-based 360° customer relationship management tool that caters to business needs of mid-scale businesses to large-scale enterprises. Key features include contact management, sales funnels, pipeline management, workflow automation, AI-powered conversational assistant, task management, managing marketing campaigns, sales forecasting, customer support & service, inventory management, reporting & analytics, and seamlessly integrating with 500+ popular business apps in a single business system. ## Zoho CRM Pros & Cons **What users like:** - Users love the **intuitive interface** of Zoho CRM, making navigation and daily tasks feel effortless and user-friendly. (261 reviews) - Users appreciate the **powerful integration and ease of use** in Zoho CRM, enhancing sales, marketing, and support efforts. (169 reviews) - Users praise the **seamless integrations** of Zoho CRM, enhancing alignment between Marketing and Sales processes effectively. (137 reviews) - Users greatly value the **easy integrations** in Zoho CRM, which enhance workflow efficiency and overall usability. (113 reviews) - Users value the **seamless integration and enhanced workflow capabilities** of Zoho CRM for efficient lead management. (113 reviews) - Helpful (101 reviews) - Customizability (98 reviews) - Customization (95 reviews) - Integration (90 reviews) - Easy Customization (89 reviews) **What users dislike:** - Users find the **learning curve challenging** , especially with advanced features requiring significant effort to master. (112 reviews) - Users face **integration issues** with Zoho CRM, making it challenging to connect with other systems effectively. (71 reviews) - Users find the **limited features** of Zoho CRM restrictive, impacting integration and automation capabilities. (71 reviews) - Users find **Zoho CRM's complexity** challenging for beginners, making it difficult to navigate and utilize effectively. (68 reviews) - Users report **poor customer support** with Zoho CRM, leading to frustration during integration and bug resolution. (64 reviews) - Limited Customization (61 reviews) - Users find the **slow loading** times frustrating, impacting their efficiency and overall experience with Zoho CRM. (57 reviews) - Slow Performance (56 reviews) - Not User-Friendly (52 reviews) - Poor Interface Design (48 reviews) ## Zoho CRM Reviews ### 1. Zoho review for people management **Rating:** 5.0/5.0 stars **Reviewed by:** Shubham B. | Salesforce Developer, Enterprise (> 1000 emp.) **Reviewed Date:** July 14, 2025 **What do you like best about Zoho CRM?** Its manages the all employ data so couldn't be go anywhere to get the employ data it will getting from one place **What do you dislike about Zoho CRM?** Functionally all are good just navigation needs to improve **What problems is Zoho CRM solving and how is that benefiting you?** Easy to manage employ data as well as crm like salesforce ### 2. Zoho CRM overall experience **Rating:** 4.0/5.0 stars **Reviewed by:** Sonaj P. | Data Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** December 07, 2024 **What do you like best about Zoho CRM?** I most like about the Zoho CRM is the creation of reports as I need. I will make report to track the leads, accounts etc. All sections are interliked. i got all data at at one place. I'm able to use the filters to get the data as I want and make my work easy like no. of call need to do. The conveted leads, revenue got and performance. The customer support is very polite. It is intergration with other zoho platfoms **What do you dislike about Zoho CRM?** The least helpful of zoho CRM is complexity to the need user. I feel there are lack the the email campaigns. The least helpful feature is the mobile app as it has limited features compare the web. **What problems is Zoho CRM solving and how is that benefiting you?** Zoho CRM helps us to build the master data for customers and sales we got at one place. It is helpfull in the message sending, email compain. For report and presentation purpose. ### 3. Zoho crm one stop for everything **Rating:** 5.0/5.0 stars **Reviewed by:** Bhaskar I. | Customer success manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2025 **What do you like best about Zoho CRM?** Everything is good in zoho crm like it's functionalities **What do you dislike about Zoho CRM?** Sometimes most of the integrations won't work need premium **What problems is Zoho CRM solving and how is that benefiting you?** End to end from lead source to customer service ### 4. ZOHO REVIEW - 100% **Rating:** 4.5/5.0 stars **Reviewed by:** Sameer A. | Head of Growth, Consulting, Mid-Market (51-1000 emp.) **Reviewed Date:** October 03, 2025 **What do you like best about Zoho CRM?** What I like best about Zoho CRM is its exceptional balance of a vast feature set, high customizability, and affordable pricing, all within an intuitive interface that seamlessly integrates with the broader Zoho suite. **What do you dislike about Zoho CRM?** What I dislike about Zoho CRM is its steep learning curve and inconsistent customer support, which can make a feature-rich platform feel overwhelming and frustrating, especially when dealing with bugs or integration issues. **What problems is Zoho CRM solving and how is that benefiting you?** Zoho CRM primarily solves the problem of scattered customer data and inefficient sales processes by centralizing information from various channels into a single platform. This benefits me by providing a unified view of every customer, automating routine tasks like lead nurturing and follow-ups, and offering a clear picture of my sales pipeline, which enables me to make data-driven decisions and focus on building stronger customer relationships. ### 5. Zoho CRM is everything I’ve been looking for in a CRM **Rating:** 4.5/5.0 stars **Reviewed by:** Rodrigo C. | Regular Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2025 **What do you like best about Zoho CRM?** How customizable their modules are. We love this, as a service company, due to our clients. **What do you dislike about Zoho CRM?** The learning curve is something to take into consideration. Once you learn it is easier but it needs some practice and time **What problems is Zoho CRM solving and how is that benefiting you?** How we track leads and in what stage are they. We use to do it very manually and with lots of worksheets ### 6. Its offer value for money **Rating:** 4.0/5.0 stars **Reviewed by:** Tanzeel Z. | Bookkeeping Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** July 10, 2025 **What do you like best about Zoho CRM?** Its easy to use and being to manage all things under one umbrella really make us time efficient. **What do you dislike about Zoho CRM?** Theres nothing to dislike except for occasional bugs when its integrated with other tools. **What problems is Zoho CRM solving and how is that benefiting you?** I work as consultant and I manage clients CRM. ### 7. using ZOHO CRM for an international moving company **Rating:** 5.0/5.0 stars **Reviewed by:** David L. | Event Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2025 **What do you like best about Zoho CRM?** fully integrates with all the ZOHO products **What do you dislike about Zoho CRM?** nothing...LOVE it we have been using ZOHO for years **What problems is Zoho CRM solving and how is that benefiting you?** seamless all in one software ### 8. Best software for Client Mangment **Rating:** 5.0/5.0 stars **Reviewed by:** Muhammad Ali B. | Manager Sales & Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** July 11, 2025 **What do you like best about Zoho CRM?** Its good software for client managment because of this zoho crm is very less to forget about your client **What do you dislike about Zoho CRM?** at the moment this software is perfect for me **What problems is Zoho CRM solving and how is that benefiting you?** its helping me to get engaged with client with out any delays ### 9. ZOHO CRM Review : Good for Organisations and Contact Users **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 03, 2025 **What do you like best about Zoho CRM?** Bulk Data Strongers from leads like Contact Pages and Also from Any feilds in Websites **What do you dislike about Zoho CRM?** Some times too confusing to track the data and No Proper fields and fields with many fields **What problems is Zoho CRM solving and how is that benefiting you?** ZOHO CRM solving to Track the data from Website like contact us or resumes or forms in bulk like 1000's daily and Tracking the sales ### 10. Zoho offers a comprehensive suite of business tools with great customization options **Rating:** 5.0/5.0 stars **Reviewed by:** Mukesh M. | Business Development Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 25, 2025 **What do you like best about Zoho CRM?** Zoho One is an excellent all-in-one business suite that provides incredible value for money. What I like best about Zoho One is its seamless integration across multiple business applications, including CRM, finance, HR, marketing, and project management. Having all these tools under one platform eliminates the need for multiple software subscriptions, making it a cost-effective solution for businesses of all sizes. **What do you dislike about Zoho CRM?** I haven't found any much negatives in Zoho one **What problems is Zoho CRM solving and how is that benefiting you?** Instead of paying for multiple software subscriptions, businesses get a cost-effective solution with a single Zoho One license. Zoho One centralizes data, making it easier for teams to collaborate and access real-time insights. ### 11. It is a good software but could use some improvements. **Rating:** 4.5/5.0 stars **Reviewed by:** Renny C. | Sales Assisant, Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2025 **What do you like best about Zoho CRM?** Integration to all zoho apps and ease of use. Customer support is also great! **What do you dislike about Zoho CRM?** Removing duplicates and outdated information such as accounts. **What problems is Zoho CRM solving and how is that benefiting you?** More intuitive interface. ### 12. I’ve been using Zoho services for a while now, and I must say — it’s been a really good experience. **Rating:** 4.0/5.0 stars **Reviewed by:** Rabbia M. | Human Resources Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2025 **What do you like best about Zoho CRM?** From CRM to project management, everything runs smoothly and efficiently. **What do you dislike about Zoho CRM?** Nothing as much may be later i have found something ! **What problems is Zoho CRM solving and how is that benefiting you?** Zoho CRM has helped us centralize customer data, automate follow-ups, and manage leads more effectively. It saves time, improves team coordination, and gives us better insights into our sales process. ### 13. Using Zoho CRM gave me the best experience in doing my work on daily basis. **Rating:** 5.0/5.0 stars **Reviewed by:** Osman A. | Data Assistant/Sales Support, Mid-Market (51-1000 emp.) **Reviewed Date:** July 09, 2025 **What do you like best about Zoho CRM?** Easy to use and user friendly. I will recommend this to my friends **What do you dislike about Zoho CRM?** Nothing to dislike about Zoho CRM because there's a lot of features that I like. **What problems is Zoho CRM solving and how is that benefiting you?** Easy to find client's information. ### 14. It helps SMEs optimise and streamline their business as per their needs. **Rating:** 5.0/5.0 stars **Reviewed by:** Harpreet K. | System Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2024 **What do you like best about Zoho CRM?** The integration of all the apps in Zoho one along with the ease of use and customisation is an excellent feature. Almost all the automation can be implemented without much code and the customer support is always a hit. **What do you dislike about Zoho CRM?** There are certain limitations when it comes to using various apps, the customer support says they cannot work it out. However, when looked at carefully there is always a workaround. **What problems is Zoho CRM solving and how is that benefiting you?** Zoho One keeps my business integrated at one place withfull control over all the rules and configurations. I do not have to jump from app to app for streamling my business as such. ### 15. Zoho review **Rating:** 4.0/5.0 stars **Reviewed by:** Tushar C. | Business Development Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2025 **What do you like best about Zoho CRM?** Easy to use, integrates with a lot of tool **What do you dislike about Zoho CRM?** Sometimes it lags a lot, when you switch to task mode it dosen't shows you timewise calling as LeadSquared **What problems is Zoho CRM solving and how is that benefiting you?** It keeps the entire record ### 16. Good platform for all types of business sizes **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2025 **What do you like best about Zoho CRM?** I love that their platforms are robust and that their trial periods are very flexible. Something that's not offered nowadays by other platforms or systems. **What do you dislike about Zoho CRM?** Pre-sales support isn't readily available, but their Help Center makes up for it. **What problems is Zoho CRM solving and how is that benefiting you?** All-in-one features. It includes what I need so far: Lead, Deal, Invoice, Quotation, Sales order, and more. ### 17. Zoho CRM for your basic needs **Rating:** 2.5/5.0 stars **Reviewed by:** Chris E. | Sales Development Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2025 **What do you like best about Zoho CRM?** It’s extremely easy to use no matter whether you have been using it for a long time or are brand new to it. **What do you dislike about Zoho CRM?** It’s more basic functionality compared to like Salesforce. **What problems is Zoho CRM solving and how is that benefiting you?** It’s a cheaper alternative to a Salesforce and helps out sales team manage and analyze data. ### 18. Proper management of Po's and Leads || less hassle and easy work **Rating:** 5.0/5.0 stars **Reviewed by:** Sachin . | Product Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 02, 2024 **What do you like best about Zoho CRM?** The best thing i like about zoho is the analytics report and various dashboards stats one can create and see how their performance is for a particular time duration. Also it helps to self introspect and keep check on the peers and their peformance. The task pop up is a great feature that helps reminding me of the tasks as i get little time to check emails so it reminds me spot on while im using the crm. Also various integrations with google calendar, meet and justcall are a big plus as they make work a lot more easier. I have been using zoho for quite a while now like 5 days a week and its easy to work with and has a robust support. **What do you dislike about Zoho CRM?** The only thing i dislike about zoho is that when you open up a lead too much information distracts you and the empty irrelevant fields are also shown. if i give a good comparison salesforce shows only the relevant fields while going through a particular lead. So zoho only has this cluttered information on the leads. **What problems is Zoho CRM solving and how is that benefiting you?** zoho solves the problem of forgetting some follow ups and reminders as the task helps remind both over email and on the pop up. Also the integrations make it easier to do things simultaneously which is a big help for me. ### 19. I have used zoho crm to managed my clients lead for cold calling and appointment setting **Rating:** 5.0/5.0 stars **Reviewed by:** Zhyra L. | Director of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** July 25, 2025 **What do you like best about Zoho CRM?** I like it user friendly.sddddddddddddssssssss **What do you dislike about Zoho CRM?** I think it doesn't have soft phone.gfddddddddddddd **What problems is Zoho CRM solving and how is that benefiting you?** cold calling and appointmetnsettings lead managemetn ### 20. Zoho CRM used in my organization **Rating:** 4.5/5.0 stars **Reviewed by:** amit k. | Technical Content Writer, Mid-Market (51-1000 emp.) **Reviewed Date:** December 19, 2024 **What do you like best about Zoho CRM?** I personally like in zoho crm are its ease of use, cost-effective, customization,comprehensivefeatures, scalability,integration capabilities,mobile accessibility and AI powered insights. **What do you dislike about Zoho CRM?** I observed dislikes in zoho are learning curve for advanced features, user interface, support and customer service, integration limitation, perfomance issue, limited features in free and lower tier plans, zia AI limitations. **What problems is Zoho CRM solving and how is that benefiting you?** it helps us to increase the annual revenue & growth of organisation by factors: centralizing customer data, improving sales management, enhancing customer engagement , automating repetitive tasks, aligning sales and marketing,scalability for growing business. ### 21. Robust CRM, must consider **Rating:** 4.5/5.0 stars **Reviewed by:** Haresh K. | Managing Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2022 **What do you like best about Zoho CRM?** Multiple new features including integration with Zoho campaigns have been of great value **What do you dislike about Zoho CRM?** Add more AI driven features including a support chatbot **What problems is Zoho CRM solving and how is that benefiting you?** All CRM functions have been handled very effectively. Recommended for both B2B and B2C businesses ### 22. Zohoooo Love it **Rating:** 4.5/5.0 stars **Reviewed by:** Shaharyar O. | Senior Business Development Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2025 **What do you like best about Zoho CRM?** User friendly, Easy to use never lets you down. **What do you dislike about Zoho CRM?** Love everything about it and nothing to dislike it. **What problems is Zoho CRM solving and how is that benefiting you?** Maintaining data and leads ### 23. Enterprise Level Power **Rating:** 5.0/5.0 stars **Reviewed by:** Robert K. | Integration Accountant, Small-Business (50 or fewer emp.) **Reviewed Date:** January 18, 2025 **What do you like best about Zoho CRM?** I like that Zoho CRM is endlessly customizable to meet any company's needs. Although setting it up can be intimidating, the learning curve is better than most that offer similiar functionality. **What do you dislike about Zoho CRM?** I dislike that it comes prebuilt more setup for B2B than B2C. **What problems is Zoho CRM solving and how is that benefiting you?** Zoho CRM is solving the problem of customer management. Their solution incorporates every step of the process from cold lead and after sale support. ### 24. Easy and Efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2025 **What do you like best about Zoho CRM?** How user friendly it is and the detailed information you can insert. **What do you dislike about Zoho CRM?** You can't permanently delete files you no longer want. **What problems is Zoho CRM solving and how is that benefiting you?** It is solving the issue of me having to look into multiple places for client information. Zoho displays it all in one page for me. ### 25. It is good but u need to know how to maximise it **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** June 01, 2025 **What do you like best about Zoho CRM?** there are alot of features that you can use. **What do you dislike about Zoho CRM?** you need to really explore to figure out how to use all the different features **What problems is Zoho CRM solving and how is that benefiting you?** zoho crm helps to keep track of all of our engagements that we have ### 26. Zoho CRM Review **Rating:** 5.0/5.0 stars **Reviewed by:** Adhi K. | Account Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** June 04, 2025 **What do you like best about Zoho CRM?** Best about Zoho CRM is its customization flexibility and seamless integration with Zoho environment **What do you dislike about Zoho CRM?** To improve for setting up workflow it requires more knowledge instead it can be simplified little **What problems is Zoho CRM solving and how is that benefiting you?** Segregation of Lead and centralised controls ### 27. Why 8? Great full automation, but email relay sending was not totally worked. **Rating:** 4.0/5.0 stars **Reviewed by:** Julio N. | Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2025 **What do you like best about Zoho CRM?** Email blast, and helped with email sending - set up. **What do you dislike about Zoho CRM?** Lag sometime, even my network is well. I do not know whether the saas has speding more memory. **What problems is Zoho CRM solving and how is that benefiting you?** Manage leads and sending blast emails ### 28. Sales Development Rep **Rating:** 4.5/5.0 stars **Reviewed by:** Abuzar Z. | Growth Manager | Top Rated Talent, Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2025 **What do you like best about Zoho CRM?** Easy interface, every feature is useful. Zia is also advancing! **What do you dislike about Zoho CRM?** Nothing specific - perhaps load time if you are working on large database **What problems is Zoho CRM solving and how is that benefiting you?** Zoho CRM helped me manage leads and segmentation ### 29. Zoho one **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 18, 2024 **What do you like best about Zoho CRM?** Unified Platform: Zoho One bundles over 45 integrated apps into a single platform, allowing businesses to handle everything from customer relationship management (CRM) to finance, HR, and marketing in one place. This integration removes silos between departments and ensures seamless data flow across applications. End-to-End Functionality: Whether you need tools for sales (Zoho CRM), email marketing (Zoho Campaigns), or invoicing (Zoho Books), Zoho One provides a wide variety of tools that are all designed to work together, making it a one-stop solution. **What do you dislike about Zoho CRM?** Navigating Multiple Apps: Since Zoho One integrates so many tools, navigating through them can feel disjointed at times. The interface may require users to switch between apps (even within the same platform), which can be less fluid than some competitors that offer a more consolidated experience. **What problems is Zoho CRM solving and how is that benefiting you?** Disjointed Systems and Silos Problem: Many businesses use different tools for various functions (e.g., one system for CRM, another for email marketing, one for accounting, etc.). This often leads to data silos, inefficiencies, and errors due to inconsistent information across systems. How Zoho One Solves It: By offering an integrated suite of apps, Zoho One centralizes data across departments, allowing teams to work in a unified environment. CRM, marketing, finance, HR, and support tools all share data seamlessly, reducing duplication, improving data accuracy, and making cross-departmental collaboration easier. Benefit: Improved collaboration and efficiency across teams, reduced data entry errors, and faster decision-making because all departments are working from the same, up-to-date information. ### 30. Zoho CRM review **Rating:** 5.0/5.0 stars **Reviewed by:** Narender P. | Pre-sales consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** November 30, 2024 **What do you like best about Zoho CRM?** Most helpful in tracking our daily leads ,followups, and schedule calls with our client easy to sent mail, make calls, easy to find my today task, over due tasks and more **What do you dislike about Zoho CRM?** There is nothing to dislike but when schedule a call back for client, after the call zoho crm wants to us put the call duration time manually. **What problems is Zoho CRM solving and how is that benefiting you?** Zoho CRM update recently his search bar, now it's easy for me to get each information through mobile number its there also previously but its enchanced ### 31. Good, but missing out on integration optimization **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2025 **What do you like best about Zoho CRM?** Overview for leads, especially kanban view **What do you dislike about Zoho CRM?** Integrations with other Zoho products need finetuning, for example webinars and MA. **What problems is Zoho CRM solving and how is that benefiting you?** Keeping track of leads, prospects and clients, and nurturing them into business. ### 32. Zoho is a good CRM to manage relationships with our customers, from comments to winning deals. **Rating:** 4.0/5.0 stars **Reviewed by:** Mohammed S. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 13, 2025 **What do you like best about Zoho CRM?** Customize the stages and comments and by blinds **What do you dislike about Zoho CRM?** I cannot customize the user interface and some features **What problems is Zoho CRM solving and how is that benefiting you?** Follow up with customers and deals and boarding ### 33. best customer resource management **Rating:** 5.0/5.0 stars **Reviewed by:** Dawit G. | Sales Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 28, 2024 **What do you like best about Zoho CRM?** I am sales Engineer and working on sales and have different customers and zoho it has truly transformed my approach to customer relationship management. The user interface is incredibly intuitive, making it easy to navigate and find what I need without any hassle. **What do you dislike about Zoho CRM?** i am using a free version and there is alot of other contacts which i didn't registered it. **What problems is Zoho CRM solving and how is that benefiting you?** It helps me identify and segment leads and prospects for my clients, and also reminds me when to reach out to them ### 34. Highly Recommended Best Customizable solution for any business **Rating:** 5.0/5.0 stars **Reviewed by:** Hamza Tariq D. | Senior Office 365 & Azure Engineer/Zoho Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 02, 2025 **What do you like best about Zoho CRM?** Integrations possible, Customizable as per business needs **What do you dislike about Zoho CRM?** I didnt find any issue with CRM except sometimes it get slows even the network is stable. **What problems is Zoho CRM solving and how is that benefiting you?** Lead management and sales increasing ### 35. Zoho One Suite Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2025 **What do you like best about Zoho CRM?** It’s an all in one platform that offers all the tools you need **What do you dislike about Zoho CRM?** Sometimes it makes my laptop loads slowly **What problems is Zoho CRM solving and how is that benefiting you?** It’s an all in one platform that allows us to streamline the process ### 36. Great tool to streamline our leads pipeline **Rating:** 5.0/5.0 stars **Reviewed by:** Ankit H. | Business Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** December 25, 2024 **What do you like best about Zoho CRM?** It's simple and easy to use in comparison to salesforce. **What do you dislike about Zoho CRM?** Sometimes, the website is not responsive enough. **What problems is Zoho CRM solving and how is that benefiting you?** Track sales pipeline and send automated emails. ### 37. ZoHo is a need for your sales team **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Hardware | Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Zoho CRM?** Everything is on one system, from emails to potential clients info. **What do you dislike about Zoho CRM?** Updates that are not fully tested before launching. **What problems is Zoho CRM solving and how is that benefiting you?** We can measure our sales team metrics & see where we need to be. ### 38. Zoho CRM: A useful CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Aanand v. | Sr. Lead Generation Specialist, Staffing and Recruiting, Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2025 **What do you like best about Zoho CRM?** Easy to use, you can upload leads and track them time to time. and you can send email. easy to install. **What do you dislike about Zoho CRM?** You have to pay extra for sending emails. **What problems is Zoho CRM solving and how is that benefiting you?** This platform helps me to manage all leads and track meeting schedule ### 39. ZCrm **Rating:** 4.5/5.0 stars **Reviewed by:** Vishal S. | Solution Engineer, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2025 **What do you like best about Zoho CRM?** Highly Customizable Integrated Ecosystem AI-Powered Insights with Zia **What do you dislike about Zoho CRM?** Inconsistent Experience Across Zoho Apps **What problems is Zoho CRM solving and how is that benefiting you?** Fragmented Communication Across Channels ### 40. Excellent way to bring my organization's operations in one place **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2025 **What do you like best about Zoho CRM?** Great functionalities across marketing, partnerships and program execution! **What do you dislike about Zoho CRM?** Nothing comes to mind as of yet - only feedback is that it is not as user friendly, but excellent functionalities. **What problems is Zoho CRM solving and how is that benefiting you?** Centralizing data ### 41. Zoho CRM, analysis: A flagship difficult to beat **Rating:** 4.5/5.0 stars **Reviewed by:** Gabriel A. | Supervisor Aseguramiento de la Calidad, Small-Business (50 or fewer emp.) **Reviewed Date:** January 14, 2019 **What do you like best about Zoho CRM?** Zoho CRM allows you to manage the customer service and helpdesk problems, as well as the tasks of managing potential customers. **What do you dislike about Zoho CRM?** Price plans force users to have to opt for a superior plan just to get a relevant feature. **What problems is Zoho CRM solving and how is that benefiting you?** Zoho has created a structure of authorized Partners in each country, to attend closely to the final customer. Which, in addition to helping the implementation, migration of information and training in the management of this excellent tool, we give a personalized and quality support. Expertizen is a partner of Zoho in Argentina and Latin America. ### 42. Nice experience, but dynamicity can be improved! UI/UX is simple and needs more appealing look **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Mid-Market (51-1000 emp.) **Reviewed Date:** June 01, 2025 **What do you like best about Zoho CRM?** Its simplicity to use is what makes it a user-friendly one! **What do you dislike about Zoho CRM?** It keeps on signing off so every time the use of authorization credentials for logging in is pestering. **What problems is Zoho CRM solving and how is that benefiting you?** It helps to maintain all the employee details in a single place, so my people ops department is saved from sifting through tedious excel sheets. ### 43. Sales lead and marketing **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** January 08, 2025 **What do you like best about Zoho CRM?** Zoho CRM enables us to priorotze, process and people management. It has boosted our sales and process efficiency. Genration of new leads and simulteneous menasuring customer satisfaction were very easy . It was possible to integrate with programming platform , which helped to send email invites to customers and track the performance of email campaign. Centralized custo,er related data is also helpful **What do you dislike about Zoho CRM?** The cost sometimes looked very high when I compared the ROI. Lead generation for Non English markets sometimes are not great for certain titles like product manager etc **What problems is Zoho CRM solving and how is that benefiting you?** It has created a central repositiory for customers Boosted our sales, induced process efficiency sales lead generation Sales pitchj deck and creating better email campaigns which has a higher click rate ### 44. A simple and easy platform for every day operational use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 09, 2025 **What do you like best about Zoho CRM?** The sales management and the employee time in and time out **What do you dislike about Zoho CRM?** Too simple for complex issues or requirements **What problems is Zoho CRM solving and how is that benefiting you?** Making client followups maintaining data give factual numbers based on the numbers added ### 45. Zoho CRM – A Comprehensive Solution for Customer Relationship Management **Rating:** 5.0/5.0 stars **Reviewed by:** Sachin S. | Customer Success & Growth Head, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2024 **What do you like best about Zoho CRM?** What I like best about Zoho CRM is its powerful customization options, automation features, and seamless integration with other Zoho apps, which streamline our sales and customer management processes. Ease of use & Customer support are also good. **What do you dislike about Zoho CRM?** What I dislike about Zoho CRM is that the user interface can be a bit complex for new users, and it occasionally experiences performance slowdowns when handling large amounts of data. **What problems is Zoho CRM solving and how is that benefiting you?** Zoho CRM improves customer relations by centralizing all interactions, ensuring timely follow-ups and personalized communication. It enhances customer satisfaction through better tracking of issues and faster resolutions. For response management, Zoho automates lead assignment and responses, reducing delays and ensuring no opportunity is missed. This streamlines our processes, leading to improved customer engagement and retention. ### 46. Best CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Abhishek M. | Senior Business Development Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** February 04, 2025 **What do you like best about Zoho CRM?** User interface is very clean and usefull **What do you dislike about Zoho CRM?** As of now i dont see any dislike about zoho **What problems is Zoho CRM solving and how is that benefiting you?** It is very helpful in terms of lead management of my customers. ### 47. Best diverse and customizeable CRM I've used **Rating:** 5.0/5.0 stars **Reviewed by:** Nuri D. | Acquisitions Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2025 **What do you like best about Zoho CRM?** The ability to customize so many different aspects and functionalities **What do you dislike about Zoho CRM?** support is not easily accessible without having to pay for premium **What problems is Zoho CRM solving and how is that benefiting you?** At this time we are not experiencing any issues, all is working perfectly ### 48. Wide range options from Zoho **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** December 18, 2024 **What do you like best about Zoho CRM?** Zoho have wide range of services in a single platform and amonth them which I liked mostly is Zoho forms, CRM, and mail solutions. Since these forms and mail solutions are accessible from anywhere the main thing is that forms come with most customizable options which are not available in today's market **What do you dislike about Zoho CRM?** Occasional lag, missing font styles(few), complexity of on-premise solutions **What problems is Zoho CRM solving and how is that benefiting you?** Forms - Creating custom forms every time has been very difficult. With Zoho I was able to use many existing templates with so many customizations ### 49. A robust CRM with many possibilities **Rating:** 5.0/5.0 stars **Reviewed by:** Rebeca S. | Cloud Sales Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2024 **What do you like best about Zoho CRM?** Very easy to learn, great possibilities thanks to its enormous amount of automations that can be configured. **What do you dislike about Zoho CRM?** We have needed external help to learn how to take advantage of it due to its large number of features. **What problems is Zoho CRM solving and how is that benefiting you?** The only problem I find is the need for support for the implementation. ### 50. Zoho is a great database where we can connect customers easily. **Rating:** 5.0/5.0 stars **Reviewed by:** Santosh Gandhi G. | Sr.Business Development Executive, Enterprise (> 1000 emp.) **Reviewed Date:** March 19, 2024 **What do you like best about Zoho CRM?** The customization is very good and we can also create an open task for our reminders. We can easily integrate with third-party applications. We can easily interlink the Zoho with Seamless.Ai and ZoomInfo. I am using daily CRM to update my leads. I am integrating the leads from SalesNavigator to Zoho by exporting. The implementation and integration with other sources are smooth and I did not find any technical issues. The customer support is very responsive. We can use it very easily. **What do you dislike about Zoho CRM?** To connect with customer support team is heatic option. The major drawback is when we connect with seamless.ai the integration part will be slightly slow. **What problems is Zoho CRM solving and how is that benefiting you?** In today's world connecting with our targeting customers at a time is very crucial. Zoho is solving and benefiting me by it making very easy to my prospects. ## Zoho CRM Discussions - [Is Zoho CRM really free?](https://www.g2.com/discussions/is-zoho-crm-really-free) - 4 comments, 5 upvotes - [What is Zoho CRM used for?](https://www.g2.com/discussions/zoho-crm-what-is-zoho-crm-used-for) - 2 comments, 2 upvotes - [When is Zoho going to make an update in their visual environment?](https://www.g2.com/discussions/26596-when-is-zoho-going-to-make-an-update-in-their-visual-environment) - 2 comments, 2 upvotes - [What are the key strengths of Zoho CRM in managing customer relationships compared to other CRM platforms?](https://www.g2.com/discussions/zoho-crm-what-are-the-key-strengths-of-zoho-crm-in-managing-customer-relationships-compared-to-other-crm-platf) - 3 comments, 1 upvote - [What are the features of CRM software?](https://www.g2.com/discussions/zoho-crm-what-are-the-features-of-crm-software) - 2 comments, 1 upvote - [View Zoho CRM pricing details and edition comparison](https://www.g2.com/products/zoho-crm/reviews?page=7&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-07-04+13%3A29%3A53+-0500&secure%5Bsession_id%5D=750ee5b9-31e9-4b48-88bc-1eb805f7cda0&secure%5Btoken%5D=073467f21e16eec1f8b6209d79f7614c83b166742b17838364f753f094a57f22&format=llm_user) ## Zoho CRM Integrations - [3CX](https://www.g2.com/products/3cx/reviews) - [Apollo.io](https://www.g2.com/products/apollo-io/reviews) - [Asana](https://www.g2.com/products/asana/reviews) - [AWS Lambda](https://www.g2.com/products/aws-lambda/reviews) - [Calendly](https://www.g2.com/products/calendly/reviews) - [Clay](https://www.g2.com/products/clay-com-clay/reviews) - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) - [CRM Assistant for Gmail™](https://www.g2.com/products/crm-assistant-for-gmail/reviews) - [Dripify](https://www.g2.com/products/dripify/reviews) - [Facebook](https://www.g2.com/products/facebook/reviews) - [Facebook for Business](https://www.g2.com/products/facebook-for-business/reviews) - [Fin](https://www.g2.com/products/fin/reviews) - [GitHub](https://www.g2.com/products/github/reviews) - [Glip by RingCentral](https://www.g2.com/products/glip-by-ringcentral/reviews) - [GoCardless](https://www.g2.com/products/gocardless/reviews) - [Gong](https://www.g2.com/products/gong/reviews) - [Google Ads](https://www.g2.com/products/google-ads/reviews) - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [Google Calendar for Confluence](https://www.g2.com/products/google-calendar-for-confluence/reviews) - [Google Meet](https://www.g2.com/products/google-meet/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [GTM Workspace - Powered by ZoomInfo](https://www.g2.com/products/gtm-workspace-powered-by-zoominfo/reviews) - [HubSpotGA4](https://www.g2.com/products/hubspotga4/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [Intuit Mailchimp Email Marketing](https://www.g2.com/products/intuit-mailchimp-email-marketing/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - [KrispCall](https://www.g2.com/products/krispcall/reviews) - [Kylas Sales CRM](https://www.g2.com/products/kylas-sales-crm/reviews) - [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) - [Maqsam](https://www.g2.com/products/maqsam/reviews) - [Metabase](https://www.g2.com/products/metabase/reviews) - [Microsoft Dynamics 365 Business Central](https://www.g2.com/products/microsoft-microsoft-dynamics-365-business-central/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [MySQL](https://www.g2.com/products/mysql/reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) - [Node.js](https://www.g2.com/products/node-js/reviews) - [Perk (formerly TravelPerk)](https://www.g2.com/products/perk-formerly-travelperk/reviews) - [Podium](https://www.g2.com/products/podium/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [Seamless (formally Seamless.AI)](https://www.g2.com/products/seamless-formally-seamless-ai/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Spendesk](https://www.g2.com/products/spendesk/reviews) - [Stripe Payments](https://www.g2.com/products/stripe-stripe-payments/reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - [Valyx](https://www.g2.com/products/valyx/reviews) - [Wati](https://www.g2.com/products/wati/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [WooCommerce](https://www.g2.com/products/woocommerce/reviews) - [Yeastar P-Series PBX System](https://www.g2.com/products/yeastar-p-series-pbx-system/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zoho Analytics](https://www.g2.com/products/zoho-analytics/reviews) - [Zoho Books](https://www.g2.com/products/zoho-books/reviews) - [Zoho Campaigns](https://www.g2.com/products/zoho-campaigns/reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - [Zoho Expense](https://www.g2.com/products/zoho-expense/reviews) - [Zoho Forms](https://www.g2.com/products/zoho-forms/reviews) - [Zoho Mail](https://www.g2.com/products/zoho-mail/reviews) - [Zoho Marketing Automation](https://www.g2.com/products/zoho-marketing-automation/reviews) - [Zoho SalesIQ](https://www.g2.com/products/zoho-salesiq/reviews) - [Zoho Social](https://www.g2.com/products/zoho-social/reviews) - [Zoho Survey](https://www.g2.com/products/zoho-survey/reviews) - [Zoiper](https://www.g2.com/products/zoiper/reviews) - [ZoomInfo DaaS](https://www.g2.com/products/zoominfo-daas/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## Zoho CRM Features **Sales Force Automation** - Contact & Account Management - Partner Relationship Mgmt. (PRM) - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics **Configuration - cpq** - Configuration Rules - Price Configuration - Visual Configuration **Competition** - Competition Templates - Custom Competitions - Team Competitions - Simultaneous Competitions - Competition Adjustments - Awards and Incentives **Lead Generation** - Lead Builder - CRM Integration - Marketing Automation Integration - Social Media Integration - Data Import & Export Tools **Lead Facilitation** - Customer-facing Chatbot - Lead Qualification - Lead Follow-up - Meeting Scheduling **Integrated Workflows** - Task Management - Email Tracking/Automation - Calls and Voice - Other Outreach Options - CRM Integration - Calendar - Shared Records **Customer Requirements** - Quoting - Configuration - Pricing **Platform Basics** - Templates - Exporting - Multi-user Access and Collaboration - Multiple Personas - Data Analytics **Content** - Document Collaboration - Versioning - E-Signature - File Request - Feedback **Lead Monitoring** - Features - Performance - Identification **Agentic AI - Lead Scoring** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Decision Making **Agentic AI - Lead Capture** - Cross-system Integration - Proactive Assistance **Agentic AI - Sales Performance Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Email Tracking** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Sales Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Agentic AI - Sales Enablement** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Relationship Management - Insurance CRM** - Renewal Management - Client Communication Tools - Lead Tracking - Contact Management - Winbacks - Communication History - Activity Management - Reputation Management **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics **Pricing** - Pricing Flexibility - Discounting - Commerical Rules - Terms and Conditions - Approval Workflow - Renewals **Data Sourcing** - Data Sourcing - Exporting & Sharing Data - Multi-Device Data Visualization - Interactive Dashboards - Data Segmentation **Content Management** - Content Import - Content Creation - Templates - Advanced Search - Content Storage **Attribution** - Lead Opportunity - Lead Assignment - Pipeline Acceleration **Analytics** - Open Rates - Link Activity - Attachment Activity **Incentives** - Badges - Triggers - Commission Calculator - Leaderboards **Organization** - Opportunity and Pipeline Management - Data Entry - Integrations / APIs **Repeatability and Reportability** - Content Management - Workflow Management - Workflow Performance - Sales Coaching and Insights - Gamification **Contracts** - Creation - Negotiation - Execution **Collaboration** - Billing and Invoicing - Instant Messaging - Project Management - Analytics - Time Tracking - Mobile Application **Data Capture** - Mobile - Websites - Social Media - Data **Agentic AI - Customer Journey Mapping** - Autonomous Task Execution **Agentic AI - Sales Gamification** - Autonomous Task Execution **Follow up Automation - Insurance CRM** - Automated Follow-Ups - Marketing Campaigns **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Quoting** - Grouping - Version Control - Quote Document Generation - Ordering - Contracts **Integrations** - CRM Integration - Social Collaboration Integration - TV Streaming **Predictive Analytics** - Lead Scoring - Opportunity Scoring - Risk Analysis - Live Forecasting **Analytics** - Reporting - Alerts - Account-Based Engagement - Content Utilization **Discovery** - Lead Management - Scoring/Ranking - Lead Context **Customizations** - Email Platform Integration - Email Scheduling - Notifications - Email Categorization - Templates **Personalization** - Profiles - Custom Reports - Dashboards - Goal Setting **Performance Analysis** - Peformance Tracking **Revenue** - Invoicing - Matching - Recognition **Analytics** - Export/Import - Reporting **AI and Automation** - Lead Prioritization - Lead Scoring - Best Time of Day Scheduling - Buyer Intelligence - Machine Learning **Generative AI** - AI Text Generation **Document Management - Insurance CRM** - Documentation handling **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support **Admin** - Configuration Ease of Admin - Pricing Administration - Workflow Management - Document Management **Platform** - Reporting - User, Role, and Access Management - Enterprise Scalability - Data Import & Export Tools - Performance and Reliability **Sales Management** - Live Pipeline Management - Sales Gamification - Account-Based Analytics - Activity Tracking **Management** - Conversion Viability - Workflow **Administrative** - Integration - Employee Structure - Behavior Monitoring **Sales Analysis** - ROI Forecasting - Sales Forecasting **Customization** - Forms - Personalization - Templates - Integration **Generative AI** - AI Text Generation **Integrations & Reports - Insurance CRM** - Integrations - Reporting & Analytics **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation **Channels** - Mobile User Support - Channel Partner Support - eCommerce **Platform** - Data Synchronization - Analysis **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Sales Engagement** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Learning Management - Sales Enablement** - Sales Training - Sales Coaching - Sales Onboarding **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications **Platform** - CRM Integration - Integration API - Internationalization - Scalability - Reporting and Dashboards - ERP Integration **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Revenue Enablement - Sales Enablement** - Cross-Functional Alignment - AI and Automation - End-to-End Customer Journey Insights **Generative AI** - AI Text Generation **Generative AI - cpq** - Dynamic Quoting - Dynamic Pricing - Personalized Sale Recommendations **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Employee Features** - User Profiles - Notifications - Mobile ## Top Zoho CRM Alternatives - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 4.4/5.0 (24,652 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - 4.4/5.0 (13,253 reviews) - [Freshsales](https://www.g2.com/products/freshsales/reviews) - 4.5/5.0 (1,198 reviews)