--- title: Zoho CRM Reviews meta_title: 'Zoho CRM Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 2940 reviews by the users' company size, role or industry to find out how Zoho CRM works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 2940 scale: '5' date_modified: '2026-07-21' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Zoho CRM Reviews **Vendor:** Zoho **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 4.1/5.0 **Total Reviews:** 2,940 ## About Zoho CRM Zoho CRM is a cloud-based 360° customer relationship management tool that caters to business needs of mid-scale businesses to large-scale enterprises. Key features include contact management, sales funnels, pipeline management, workflow automation, AI-powered conversational assistant, task management, managing marketing campaigns, sales forecasting, customer support & service, inventory management, reporting & analytics, and seamlessly integrating with 500+ popular business apps in a single business system. ## Zoho CRM Pros & Cons **What users like:** - Users love the **ease of use** of Zoho CRM, making navigation and implementation smooth and intuitive. (271 reviews) - Users appreciate the **robust features** and **top-notch support** of Zoho CRM, enhancing their customer management experience. (172 reviews) - Users value the **seamless integrations** of Zoho CRM, enhancing their workflow and connecting various business tools effortlessly. (140 reviews) - Users value the **efficient lead management** of Zoho CRM, enhancing workflows and integrating seamlessly with multiple applications. (116 reviews) - Users love the **ease of integration** with Zoho CRM, creating a seamless workflow with other business tools. (115 reviews) - Helpful (102 reviews) - Customizability (99 reviews) - Customization (95 reviews) - Integration (93 reviews) - Intuitive (91 reviews) **What users dislike:** - Users find the **learning curve challenging** , especially with advanced features that require time to master. (112 reviews) - Users struggle with the **limited features** of Zoho CRM, especially regarding integration and automation with other systems. (71 reviews) - Users face significant **integration issues** with Zoho CRM, causing delays and complications in achieving desired functionality. (70 reviews) - Users find Zoho CRM's **complexity** challenging, especially for first-time users unfamiliar with CRM systems. (68 reviews) - Users often face **poor customer support** , finding it difficult to receive proper assistance for their queries. (67 reviews) - Users find the **slow loading** times frustrating, impacting their efficiency and overall experience with Zoho CRM. (62 reviews) - Limited Customization (61 reviews) - Slow Performance (59 reviews) - Not User-Friendly (52 reviews) - Poor Interface Design (49 reviews) ## Zoho CRM Reviews ### 1. Quick Pipelines Structuring with Complete Communication Records for Efficient Deal Management **Rating:** 5.0/5.0 stars **Reviewed by:** Elena T. | Sales Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 10, 2026 **What do you like best about Zoho CRM?** Structuring pipelines is visual and straightforward and I like that deal are logically organized with clear links between companies and contacts which helps manage our customer relationships efficiently. **What do you dislike about Zoho CRM?** I did not encounter things I dislike that are worth mentioning here it is effective and does what we need it to do. **What problems is Zoho CRM solving and how is that benefiting you?** It is a solid platform that helps track deals, accounts and all the sales tasks enabling us to prioritize prospects and increases the likelihood of converting leads into long-term clients. ### 2. AI-Driven Tools and an Intuitive UI Make Zoho CRM a Sales Hub **Rating:** 4.0/5.0 stars **Reviewed by:** Nosheen K. | Data Analyst, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2026 **What do you like best about Zoho CRM?** I like the AI-driven tools and the easy-to-understand user interface of ZOHO CRM, which allow me to manage my sales activities in one place. **What do you dislike about Zoho CRM?** Sometimes it takes too much time to complete multiple tasks. **What problems is Zoho CRM solving and how is that benefiting you?** The best thing about Zoho CRM is its AI tools, which allow me to manage sales forecasts and team performance. I can also track sales, manage workflows, and keep customer contacts organized. ### 3. Zoho CRM- One Place for all Leads **Rating:** 5.0/5.0 stars **Reviewed by:** Vishal D. | Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 05, 2026 **What do you like best about Zoho CRM?** 1. Simple to work with day-to-day, logging calls, updating deals, and setting follow-ups feels natural. 2. Implementation is straightforward with guided setup and templates. 3. Connects easily with email, telephony, WhatsApp, Zoho Books, and other common sales tools. 4. Integrates well with Zoho apps and popular third-party tools. **What do you dislike about Zoho CRM?** 1. Once data grows, the screen can feel crowded and slightly confusing. 2. Advanced customization requires technical effort and time. 3. Data migration from other CRMs is not always clean and needs manual fixes. **What problems is Zoho CRM solving and how is that benefiting you?** 1. Reduces manual work through automation of routine sales tasks. 2. Improves coordination with my team by sharing notes, activities, and deal updates. 3. Gives clear visibility into my pipeline, making forecasting more realistic. ### 4. Highly Customizable CRM with Powerful Automation and Great Value **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Building Materials | Small-Business (50 or fewer emp.) **Reviewed Date:** January 08, 2026 **What do you like best about Zoho CRM?** Zoho CRM is highly customizable and well-suited for managing leads, contacts, and sales pipelines in one place. It offers strong automation features for follow-ups, task assignments, and email workflows, which helps save time and improve productivity. The interface is user-friendly, integrates well with other Zoho apps, and provides useful analytics and reports for tracking sales performance and customer engagement. Overall, it delivers good value with powerful features at a reasonable cost. **What do you dislike about Zoho CRM?** Zoho CRM can feel complex and overwhelming at first due to the large number of features and customization options. The user interface, while powerful, is not always intuitive, especially for new users. Advanced automation and integrations may require technical knowledge or higher-tier plans, which can increase costs. Occasionally, system performance and support response times could be improved. **What problems is Zoho CRM solving and how is that benefiting you?** Zoho CRM solves the problem of scattered customer data by bringing leads, contacts, deals, and communication history into one centralized system. It helps automate routine sales and follow-up tasks, reducing manual work and missed opportunities. With better visibility into the sales pipeline, reporting, and customer interactions, it improves decision-making and team coordination. Overall, Zoho CRM helps save time, increase productivity, and maintain more organized and consistent customer relationships. ### 5. Powerful, Affordable, and Customizable Solution for Any Business **Rating:** 4.5/5.0 stars **Reviewed by:** Mohit S. | Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 11, 2025 **What do you like best about Zoho CRM?** It is a powerful tool with extensive customisation options. The best part is it is affordable and fits all sort of business whether it is small or large. It is easy to use and comes up with easy integration with other zoho tools. **What do you dislike about Zoho CRM?** The reminders that we set only appears as web push notifications because of which i tend to loose it at times. The features are great and overwhelming at times which requires support from help articles. Overall platform is amazing. **What problems is Zoho CRM solving and how is that benefiting you?** it is helping us by providing one stop platform for all the tasks related to leads, contacts and sales related pipeline management. It is also helping to automate routine tasks and offers analytics to improve sales performance and also improved marketing efforts. It has also helped us to automate manual and repetitive tasks like data entry, follow-up emails. ### 6. Efficient Emailing and Excellent Support **Rating:** 4.0/5.0 stars **Reviewed by:** Mary Ann M. | Team Leader, Small-Business (50 or fewer emp.) **Reviewed Date:** January 09, 2026 **What do you like best about Zoho CRM?** - I can send a maximum of 1000 emails per day. - It allows me to upload new leads daily using CSV format - Customer Services is fast in answering any Zoho CRM related inquiries, and they are very patient in giving instructions **What do you dislike about Zoho CRM?** - For starters, using Zoho for the first time is very tricky. You need to have experience in working with other CRM to fully understand and work with Zoho. **What problems is Zoho CRM solving and how is that benefiting you?** - Being able to send a maximum of 1000 emails per day is a great help. Additionally, the lead or prospect information I uploaded is stored, so I can still use and update it in the future. ### 7. Intuitive interface, but limited for sales opportunities and integrations **Rating:** 2.5/5.0 stars **Reviewed by:** José Manuel M. | IT, Sales And Marketing Specialist, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2026 **What do you like best about Zoho CRM?** Its ease of use, intuitive interface, and appropriate use of color codes and labels to understand where each menu and functionality is. **What do you dislike about Zoho CRM?** It is very limited in terms of creating sales opportunities from managing contacts and prospects, as it does not link correctly with some administrative systems and many databases have to be exported manually. **What problems is Zoho CRM solving and how is that benefiting you?** It is an excellent "entry level" CRM or for beginners, which reduces or dilutes the learning curve for those who are not familiar with any of these systems for managing contacts and business relationships. Regarding its ease of use, it prevents fears or rejections from using it with minimal training involved. ### 8. Zoho CRM Boosts Sales and Retention, but Needs a Modern Interface Upgrade. **Rating:** 5.0/5.0 stars **Reviewed by:** Anshu Y. | Sr. Data Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2025 **What do you like best about Zoho CRM?** Zoho CRM stands out for its robust sales automation capabilities, flexible customization options, and intuitive user interface. It has helped us increase sales by efficiently identifying and nurturing high-quality leads, streamlining both sales and marketing workflows, and supporting informed decision-making with its advanced analytics. Additionally, it has improved our customer satisfaction by providing comprehensive customer histories, which allows us for quicker issue resolution and, as a result, it has contributed to higher retention rates and increased revenue. **What do you dislike about Zoho CRM?** Zoho CRM offers a wide range of features, but its interface could benefit from a more modern update, even though it is quite good as it stands. I have noticed some issues, such as occasional lag and slow loading, particularly when working with very large amounts of data or generating complex reports. **What problems is Zoho CRM solving and how is that benefiting you?** This platform has enabled us to centralize all our customer data, making it much easier to access up-to-date information, collaborate efficiently, and respond quickly. Automating repetitive tasks such as lead tracking, follow-ups, and reporting has saved us time and minimized manual errors, which in return has boosted our productivity. We also make use of the sales forecasting and analytics tools, which provide actionable insights that support our data-driven decision-making. Thanks to these advantages, we have been able to convert more leads into customers and improved our overall sales efficiency. ### 9. Highly Customizable CRM with Powerful Analytics **Rating:** 5.0/5.0 stars **Reviewed by:** Neha K. | Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 29, 2026 **What do you like best about Zoho CRM?** I like Zoho CRM's flexibility and the ease of customizing modules without needing extensive technical knowledge. It's great that it's not overwhelming. I'm a big fan of the analytics; it easily helps to tell a story even from messy data, and it's great that it grows with the organization's growth. Using Zoho CRM with Google Workspace is a big time saver, and it feels like one cohesive workspace. Also, getting the account started and importing the basic contact list was a piece of cake. **What do you dislike about Zoho CRM?** Maybe the learning curve. As Zoho can do everything, it can be a bit overwhelming when you first log in. **What problems is Zoho CRM solving and how is that benefiting you?** Zoho CRM solves fragmented data issues by acting as the single source of truth, preventing deals from falling through the cracks, and saving us hours of redundant work. ### 10. Best CRM for Lead Management and Data Visualization **Rating:** 5.0/5.0 stars **Reviewed by:** Ankit S. | Senior Business Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2026 **What do you like best about Zoho CRM?** Best CRM Tool tool to manage your Leads data to plan better strategies for your Organization. Better data visualization for better planning and insights. **What do you dislike about Zoho CRM?** Fails to load sometimes only this is frustrating. **What problems is Zoho CRM solving and how is that benefiting you?** It helped in better data visualization, dashboarding, Mass out reach better strategy and execution. Lead segmentations and more. ### 11. Great product for a great price **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2025 **What do you like best about Zoho CRM?** Zoho CRM is an absolute powerhouse, offering an incredible suite of tools that has completely transformed our business operations. For any company seeking a comprehensive, scalable, yet remarkably affordable solution, Zoho CRM stands in a class of its own. Its intuitive interface makes user adoption nearly effortless, allowing our team to get up and running with minimal training and downtime, a critical factor for fast-moving businesses. The platform's true strength lies in its sheer breadth of functionality. From robust sales force automation that tracks leads and deals with unparalleled precision, to insightful marketing campaign management and detailed analytics, it covers every touchpoint of the customer journey. We’ve been particularly impressed with the deep customization options. They have allowed us to tailor workflows, modules, and reports to our specific industry needs—a level of flexibility often reserved for much more expensive, enterprise-level competitors. Furthermore, the seamless integration with other applications in the vast Zoho ecosystem, like Books and Campaigns, creates a truly unified business operating system. This eliminates data silos and boosts efficiency across every department. The customer support team is consistently responsive and knowledgeable, always ready to assist. For any growing business, Zoho CRM's scalability is a major advantage, ensuring the platform evolves alongside you. It isn't just a tool; it's a strategic asset that delivers exceptional value and provides the clarity needed to foster meaningful customer relationships and drive significant growth. **What do you dislike about Zoho CRM?** I only dislike some of the limitations with the way fields can be created. **What problems is Zoho CRM solving and how is that benefiting you?** It helps me keep track of my business ### 12. Seamlessly Centralized Our Sales Data **Rating:** 3.5/5.0 stars **Reviewed by:** Mihajlo S. | Client Partner **Reviewed Date:** December 22, 2025 **What do you like best about Zoho CRM?** I definitely like Zoho CRM's integration across its whole ecosystem. Since we use Zoho Mail and other Zoho products, it's really easy to implement Docs CRM. Also, it's mobile-friendly, and I can access a lot of data on mobile. When I'm on a trip, like on a bus with no room for a laptop, it's easy to use Zoho CRM on my mobile phone or tablet. It really helps, and being able to send emails through Zoho CRM is also a huge benefit. **What do you dislike about Zoho CRM?** Well, although it has some integrations that are good across the ecosystem, it has a really low number of integrations across other sales tools. So you probably need to use Zapier to connect it. **What problems is Zoho CRM solving and how is that benefiting you?** Zoho CRM solved the scattered data issue from using Google Sheets, keeping all data in one place and integrating seamlessly with tools like Apollo. I manage leads, accounts, sales funnels, and tasks efficiently. ### 13. Zoho CRM: Steady Data but Dashboard Needs Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Deepanshu E. **Reviewed Date:** December 21, 2025 **What do you like best about Zoho CRM?** I find Zoho CRM to be a good CRM software. I like that it is better than Google Sheets because it keeps data steady. I appreciate how you can assign events and tasks, and get reminders through its mobile app, which is quite beneficial for a salesperson. The UI is good, which makes it appealing to use. I love the automations we can set up in Zoho CRM, such as automatically logging calls and transferring leads to the deal section when they're marked as interested. **What do you dislike about Zoho CRM?** I feel some problems in the dashboard when you want to look up to it for the weekly or monthly report. Sometimes, it shows wrong data, and I don't know why—maybe some error in the automation. Also, the dashboard feature is difficult to understand at the beginner level. I would try to learn it, but they should release a tutorial on how to use the dashboard and things like that. **What problems is Zoho CRM solving and how is that benefiting you?** Zoho CRM helps manage large datasets better than Google Sheets, allowing easy filter application and visibility into contact history. It steadies data, assigns tasks with reminders, and is beneficial for salespeople. ### 14. Powerful Lead Management with Customization **Rating:** 4.0/5.0 stars **Reviewed by:** Vikas D. **Reviewed Date:** December 21, 2025 **What do you like best about Zoho CRM?** I like that Zoho CRM manages and tracks data all in one place with a user-friendly and easy-to-use interface. I also enjoy the customization and automation features, which make the process more efficient by allowing me to create custom fields and workflows based on specific lead generation needs. This helps me capture exactly the information I need for each lead and keeps data organized. Additionally, the integration with email form tools is helpful for capturing leads directly into the CRM. The initial setup for basic use was fairly easy, making it convenient to import leads and configure standard pipelines. Overall, Zoho CRM's strong lead management, customization, and automation features are valuable to me. **What do you dislike about Zoho CRM?** One area that could be improved in Zoho CRM is the learning curve for advanced features. While basic lead management is straightforward, some customization and automation options take time to understand, especially for new users. The interface can also feel slightly complex when working with multiple modules. **What problems is Zoho CRM solving and how is that benefiting you?** I use Zoho CRM for lead generation and management. It solves the problem of scattered lead data, keeps everything organized in one place, and tracks leads through the sales pipeline. The user-friendly interface and customization make the process efficient. ### 15. Best for Customer Handling: Timely Follow-Ups, Smooth Integrations, and 360° Profiles **Rating:** 5.0/5.0 stars **Reviewed by:** Vishal S. | Business Development Executve, Mid-Market (51-1000 emp.) **Reviewed Date:** May 04, 2026 **What do you like best about Zoho CRM?** Best software for customer handling, with timely follow-ups, smooth integration with finance software and other software's, and a clear way to track a complete 360° customer profile. **What do you dislike about Zoho CRM?** Its implementation is time-consuming and costly, since Zoho does not implement it directly; instead, the work is handled by partners. **What problems is Zoho CRM solving and how is that benefiting you?** Previously, companies mostly used Excel-based tools like MS Excel or Google Sheets to manage data. These are accessible without any user-based controls, and they don’t provide dashboards that are meaningful or tailored to individual users. ### 16. Zoho CRM: Streamlines Sales Pipeline Management **Rating:** 4.0/5.0 stars **Reviewed by:** Shalini T. | Sr. Content Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2025 **What do you like best about Zoho CRM?** I use Zoho CRM to manage my sales pipeline, which helps me track leads and follow up with prospects effectively. It's great for keeping the team updated about the latest interactions with each prospect and assists me in making analytical decisions. I find it valuable for organizing everything, saving time, and enhancing collaboration. I particularly like the features related to leads and deals management, such as status updates, assignment, and workflow automation. These features help my team and me keep track of the latest status for every lead and deal, ensure prospects are assigned to the right team member, and automate the entire workflow from assignment to lead scoring. **What do you dislike about Zoho CRM?** I don't like that not all leads data gets captured into the deal stage, so analyzing that becomes tricky. **What problems is Zoho CRM solving and how is that benefiting you?** I use Zoho CRM to manage my sales pipeline, track leads, and automate workflows. It keeps everything organized, saves time, and helps in collaboration and making analytical decisions. ### 17. Streamlined Our Sales hu with Powerful Automation **Rating:** 4.0/5.0 stars **Reviewed by:** Dheeraj K. | SMART WORK ONLY, Research, Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2025 **What do you like best about Zoho CRM?** I use Zoho CRM at my workplace to manage daily sales leads and customer follow-ups. I like its user-friendly dashboard, lead assignment rules, and automation workflows. We use it to track deal stages, schedule follow-up calls, and maintain customer records, which helps our small sales team stay organized and productive. **What do you dislike about Zoho CRM?** Some advanced automation features have a learning curve, and the mobile app can feel slow at times when handling large data. **What problems is Zoho CRM solving and how is that benefiting you?** Zoho CRM centralizes customer data, automates sales tasks, and tracks interactions, improving our sales efficiency and coordination. It reduces manual work, enhances follow-up consistency, and provides clear insights into the sales pipeline, making our process more organized and effective. ### 18. Useful Automations and Reporting for Better Analysis **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2026 **What do you like best about Zoho CRM?** The automations and reporting structure are useful for analysis. **What do you dislike about Zoho CRM?** There are strict limits on API calls for custom functions, and the system can also experience performance lags when working with large datasets. Community threads have pointed out additional issues as well, such as a 5-minute timeout for scheduled tasks, which seems shorter than what the official documentation suggests. **What problems is Zoho CRM solving and how is that benefiting you?** Increased Productivity (customers reported up to 80% increase) and Improved Data Accuracy (information accuracy improved from 67% to 98% in one reported case). ### 19. All-in-One CRM That Simplifies Lead and Project Management **Rating:** 5.0/5.0 stars **Reviewed by:** Laura B. | Transition Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2025 **What do you like best about Zoho CRM?** I like that Zoho CRM keeps everything in one place such as contacts, emails, follow-ups, tasks so nothing slips through the cracks. It’s simple to navigate, customizable, and makes it easy to track exactly where every lead or project stands. **What do you dislike about Zoho CRM?** I dislike that it's sometimes hard to keep track of sales or leads. I would like a feature where the leads stay at the top or some sort for 30-90 days until they're lost. **What problems is Zoho CRM solving and how is that benefiting you?** Zoho CRM is helping me keep all of my leads, tasks, and communication in one organized place. Instead of juggling spreadsheets, emails, and notes, everything is linked to each client. It saves me time, reduces errors, and makes sure I never miss a follow-up. ### 20. Very practical and intuitive: everything is found quickly and without complications **Rating:** 4.0/5.0 stars **Reviewed by:** César M. | Tech Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Zoho CRM?** It is very practical and very intuitive; you find everything very quickly and without complications. With excellent performance, and if you complement it with AI, it can greatly facilitate your tasks. **What do you dislike about Zoho CRM?** I feel that the design part could improve a bit, but that's more of a personal perception. **What problems is Zoho CRM solving and how is that benefiting you?** It helps me a lot with organizing customer data. It has very good integrations and support that responds well. The truth is, for the price, it's a very complete package. ### 21. Great value CRM with powerful customization **Rating:** 5.0/5.0 stars **Reviewed by:** Moiz H. | Web Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2025 **What do you like best about Zoho CRM?** The user-friendly interface and dashboards make it easy to track leads, contacts, and deals in one place. Automation features save time by handling repetitive tasks like sending follow-up emails or assigning leads. Customization options allow you to tailor modules, workflows, and reports to fit your business needs. Integration with other Zoho apps (like Zoho Books, Zoho Campaigns, etc.) and third-party tools provides a seamless workflow. The mobile app makes it convenient to access data on the go. **What do you dislike about Zoho CRM?** The initial setup and customization can be a bit overwhelming for new users. Some advanced features require technical knowledge or the help of Zoho support. The reporting could be more intuitive, and at times it feels limited without customization. Customer support response times can vary depending on the plan you’re on. The UI, while functional, isn’t as modern as some competitors. **What problems is Zoho CRM solving and how is that benefiting you?** Zoho CRM has helped centralize all customer information, making it much easier to track leads, manage opportunities, and follow up on deals. The automation of workflows and reminders reduces manual tasks and ensures no leads slip through the cracks. It has improved collaboration between sales and marketing teams by providing clear visibility into the sales pipeline. The analytics and reporting features give better insights into customer behavior and team performance, which supports smarter decision-making. Integration with email and third-party tools saves time and reduces the need to switch between platforms. ### 22. A Game changer for sales team **Rating:** 5.0/5.0 stars **Reviewed by:** Deepak S. | Cloud Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 08, 2025 **What do you like best about Zoho CRM?** Zoho CRM makes it simple to track leads, handle transactions, and engage with clients by providing a comprehensive view of all customer interactions. Additionally, I appreciate how it facilitates teamwork by integrating with phone systems, email, and other apps. The mobile app enables the team to handle customers and deals from any location, and the interface is easy to use. **What do you dislike about Zoho CRM?** Working with complicated reports or big information might occasionally make Zoho CRM a little sluggish. Additionally, in comparison to specialized BI tools, some advanced functionality, such as analytics and reporting, are restricted. Overall, these are small problems with a robust and dependable CRM system. **What problems is Zoho CRM solving and how is that benefiting you?** Before Zoho CRM, it was difficult to keep track of leads, deals, and customer interactions, which frequently resulted in missed opportunities and follow-ups. Because Zoho CRM centralizes all data, the team can access it instantly, enhancing teamwork and minimizing errors. ### 23. Zoho CRM magnificent capabilities **Rating:** 4.5/5.0 stars **Reviewed by:** Jay A. | VoIP- Asset Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2025 **What do you like best about Zoho CRM?** Zoho CRM is seamless, top notch user interface. It is customisable as per the business needs. Zoho CRM syncs well with other Zoho tools and softwares enhancing integration Dashboards of various business functions based on data and quick information transfer. **What do you dislike about Zoho CRM?** Zoho is a complete package and having developer level functions it can be customised but if you require multiple user on the same function in a given time, it takes a little buffer time. Also, during downtime things do get hidden or view/filter changes. **What problems is Zoho CRM solving and how is that benefiting you?** Zoho CRM is looking after the Sales, Customer relations, Client/Deal specific information as per the inputs It simplifies views, sorts data into Dashboard and gives real time data for employee to act accordingly to have success with deals for business ### 24. Effortless Data Management with an Intuitive UI **Rating:** 5.0/5.0 stars **Reviewed by:** Rishu A. | Customer Success Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2025 **What do you like best about Zoho CRM?** I have used many Crm in the past, but the UI and ease of managing the data are the best parts of Zoho crm it makes things easy; you can assign tags and modify the data as per your need and future use, which helps you in maintaining the records easily for each lead within the organization **What do you dislike about Zoho CRM?** Sometimes it becomes confusing in managing things due to the numerous features provided by Zoho; they need to work on making the software more user-friendly. **What problems is Zoho CRM solving and how is that benefiting you?** it has made our organization way more systematic. We can easily track our day to day productivity and plan out the tasks easily ### 25. Easy Project Pipelines and Lead Management Made Simple **Rating:** 5.0/5.0 stars **Reviewed by:** Rahul D. | Business Development Manager, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Zoho CRM?** Easy to manage project pipelines and lead management **What do you dislike about Zoho CRM?** Sometimes it will be difficult to integrate third-party tools **What problems is Zoho CRM solving and how is that benefiting you?** I mostly use it for Leads and task management. It gives an easy view. Also, sometimes I use it for manual follow-up as well ### 26. Organized Workflow, Stellar Customization **Rating:** 5.0/5.0 stars **Reviewed by:** Joaquin I. | SDR Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** January 26, 2026 **What do you like best about Zoho CRM?** I like that in Zoho CRM, you can create your own tasks and assign specific urgency levels to them, whether they are very important, not very important, or just so-so. I also appreciate the ability to build my own models and dashboards, which gives me a very clear picture of what is going on. **What do you dislike about Zoho CRM?** Well, sometimes it kind of mixes up the leads, and the integration with their dialer, Zoho dialer, wasn't great, so we just needed to migrate to another one. So that was the main problem. **What problems is Zoho CRM solving and how is that benefiting you?** I use Zoho CRM to organize all my leads and information, integrate with other software, and keep track of my tasks and my team's tasks, ensuring a much more organized team operation. ### 27. Perfect CRM for New Businesses and Freelancers **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2025 **What do you like best about Zoho CRM?** Easy to use even for those that aren't that tech savvy. It has many features that are helpful to new businesses or freelancers to manage their customer relations without spending too much money. It is easy to integrate and implement into the business with customer support always available as and when needed. I use it frequently. **What do you dislike about Zoho CRM?** To be honest I cannot think of anything after 4 years of use. **What problems is Zoho CRM solving and how is that benefiting you?** With Zoho I am able to capture leads, send out estimates, create and send invoices plus keep my books in order by tracking every sale. As a startup this is valuable. ### 28. Great CRM with Room for Improvement. **Rating:** 5.0/5.0 stars **Reviewed by:** Manideep T. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 24, 2026 **What do you like best about Zoho CRM?** Zoho CRM is that it’s easy to use and helps keep all customer information organized in one place. It also saves time with simple automation and works well with other Zoho apps. **What do you dislike about Zoho CRM?** some features can feel complicated at first, and it takes time to learn everything. Also, the interface can sometimes feel a bit cluttered. **What problems is Zoho CRM solving and how is that benefiting you?** It helps me streamline the sales process, making it easier to follow up on leads, track progress, and automate repetitive tasks. This saves time and improves efficiency, leading to better customer relationships and more sales opportunities. ### 29. Benefits of Zoho CRM **Rating:** 3.5/5.0 stars **Reviewed by:** Subhayan R. | Marketing Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2024 **What do you like best about Zoho CRM?** The first thing that I want to mention is how zoho has developed more apps integration with CRM, now we have more application to integrate and working in zoho crm became more smooth, also we can direct email from CRM with the help of their Inhouse AI, it made things easier, also workflows are increased now and we can make better workflows to make the lead coming and followup easy. **What do you dislike about Zoho CRM?** Making their UI more easy or making videos to learn using their application, which will be better than documents, also making the applications little faster. If we are paying for premium make sure they give premium services to us. **What problems is Zoho CRM solving and how is that benefiting you?** best for customer relation management, most reliable for travel agencies as Zoho crm can be customised, better customized reporting and great dashboards. ### 30. I'd say Zoho CRM is very reliable CRM and one of the best. **Rating:** 5.0/5.0 stars **Reviewed by:** Bansee B. | BDR, Mid-Market (51-1000 emp.) **Reviewed Date:** December 23, 2025 **What do you like best about Zoho CRM?** Zoho CRM is very use friendly to use, I have used it in my previous organization and currently at Haptik, we used Hubspot but we have already partnered with ZOHO and we do recommend them to our customers as well. They have a very seamless support and implementation process and I have used it for almost 2 years everyday in my past company, easy to integrate with the surround sound as well. **What do you dislike about Zoho CRM?** There is nothing as such about ZOHO CRM that I dislike. **What problems is Zoho CRM solving and how is that benefiting you?** It has helped me in having the customer data base in place properly customised as per my requirements, Email tracking and notes. frequent reminders and email sequencing for lead management and generation. It is very easy to integrate which also did help me alot to route the data to more softwares. ### 31. Efficient Lead Management with Stellar Support **Rating:** 4.5/5.0 stars **Reviewed by:** Anees S. | Information Technology Help Desk Analyst, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** November 18, 2025 **What do you like best about Zoho CRM?** I appreciate Zoho CRM's efficiency, which significantly enhances my productivity by keeping everything related to lead generation and maintenance in a single place. This centralized approach allows me to work more effectively without having to switch between multiple applications, thus streamlining my workflow. I also value the support and maintainability offered by Zoho CRM. The customer support team is very helpful, and their assistance made the initial setup process quite easy. Being able to set up and get the systems working smoothly with the help of Zoho's customer support team was a significant advantage. Overall, these features contribute to a seamless and productive experience with Zoho CRM. **What do you dislike about Zoho CRM?** I am somewhat concerned about the fee structure of Zoho CRM, which appears to be a potential drawback. **What problems is Zoho CRM solving and how is that benefiting you?** I use Zoho CRM for lead generation and customer management, streamlining my tasks into a single platform. It boosts my efficiency by keeping all related information centralized, improving workflows without needing to switch applications. ### 32. Affordable, Flexible, and Scalable Solution for Seamless Team Collaboration **Rating:** 4.5/5.0 stars **Reviewed by:** Pradeep S. | Business Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2025 **What do you like best about Zoho CRM?** The best thing about the tool is its affordability, scalability and its flexibility through extensive customizations options and automations. It is an easy to use platform and It also has strong integrations, multi channel support which makes it a great tool for your customer related data. It creates a centralised repository and a system which is accessed by different teams including sales, marketing as well as support teams. **What do you dislike about Zoho CRM?** You might experience occassional bugs while working but apart from that the tool is a great fit for businesses of all sizes. **What problems is Zoho CRM solving and how is that benefiting you?** The problems it is solving for us including data unification, manual processes and customer management by creating a common central system which is accessible by sales, marketing, business and support teams. It is helping us to overcome data entry issues, works on blind spots and bridges the gap of disconnected teams. It has benefitted us by helping us work on poor customer retention by working on customer incidents on time while reducing the TAT for any issues raised by them. It's central system made it easy to work on things in an efficient manner. ### 33. Good entry level CRM for solopreneur **Rating:** 4.5/5.0 stars **Reviewed by:** Calvin L. | Founder, Human Resources, Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2025 **What do you like best about Zoho CRM?** Zoho CRM provides a centralised platform to manage leads, contacts, and client interactions in a much more structured way compared to spreadsheets. The automation features are especially helpful for follow-ups and reminders, which reduces manual work. I also like the customisation options — fields, modules, and workflows can be tailored to fit my outreach needs without needing technical expertise. The reporting and dashboards give me better visibility into my pipeline and activity tracking. **What do you dislike about Zoho CRM?** Zoho CRM provides a centralised platform to manage leads, contacts, and client interactions in a much more structured way compared to spreadsheets. The automation features are especially helpful for follow-ups and reminders, which reduces manual work. I also like the customisation options — fields, modules, and workflows can be tailored to fit a coaching business without needing technical expertise. The reporting and dashboards give me better visibility into my pipeline and activity tracking. **What problems is Zoho CRM solving and how is that benefiting you?** Track leads from enquiry through to becoming paying clients. Automate follow-ups and reminders so no opportunity is missed. Maintain clear records of client sessions, payments, and engagement history. Gain better visibility into which marketing and outreach activities generate results. ### 34. Trial Experience So Far: Limited Use, Hard to Judge **Rating:** 3.0/5.0 stars **Reviewed by:** Andries B. | Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2026 **What do you like best about Zoho CRM?** I have only used it as a trial. But this did not work for me. **What do you dislike about Zoho CRM?** I have tried to use it for the campaign. **What problems is Zoho CRM solving and how is that benefiting you?** I could not get the campaign working with my emails. ### 35. User-Friendly Experience with Great Integrations and Support **Rating:** 5.0/5.0 stars **Reviewed by:** Luiz P. | Sales Director, Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Zoho CRM?** User friendly. good integrations and support **What do you dislike about Zoho CRM?** Not much example on Dashboard and IA to build it **What problems is Zoho CRM solving and how is that benefiting you?** Visibility of Opprtunitites and Manage my Sales team ### 36. Great centralized platform for cross functional teams. **Rating:** 4.5/5.0 stars **Reviewed by:** Avantika B. | DevOps Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** November 12, 2025 **What do you like best about Zoho CRM?** It is customizable with options to create custom fields and workflows. Easy to use even when you are new to the platform. Considering its cost effectiveness, it is affordable and can be used by organization of any size. It also easily gets integrated with Sales, Marketing and customer service tools. It also works well with other Zoho products. **What do you dislike about Zoho CRM?** It's large number of features can be overwhelming for new users. Also it shows performance lags with large amount of data. Overall it is a great tool for any size of the organization. **What problems is Zoho CRM solving and how is that benefiting you?** It has helped in managing customers data through a centralized system by tracking and managing customer data along with sales and marketing tasks. It's automation in sales and marketing has also improved decision making for both the teams while delivering great performance analytics. With the use of this tool, we saw enhanced productivity of the teams, improved customer relationships and increased sales by streamlining the process of lead management. ### 37. Organized Display Options and Easy Learning Curve **Rating:** 5.0/5.0 stars **Reviewed by:** JASMINE D. | Financial Associate, Insurance, Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2026 **What do you like best about Zoho CRM?** Very organized display options and easy to learn. **What do you dislike about Zoho CRM?** There is nothing to dislike; utilizing this software helped me at the company I worked at. **What problems is Zoho CRM solving and how is that benefiting you?** Email organization. ### 38. Client Notes Make Call Tracking Easy and Effective **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Zoho CRM?** I like that I’m able to add notes to each client account after every call, so I can track details for each rep. This is extremely helpful. **What do you dislike about Zoho CRM?** It sometimes stopes working during business hours, while on a call. this can be very challenging **What problems is Zoho CRM solving and how is that benefiting you?** They’ve updated the ability to connect ZOHO CRM to ZOHO tickets, which helps track all assistance provided to each client and shows which rep handled it. ### 39. User-Friendly CRM, But Needs AI Enhancements and advance level low code plateform more feature intergrate to custom app building. **Rating:** 4.0/5.0 stars **Reviewed by:** Sachin G. | Lead Quality Analyst, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** January 04, 2026 **What do you like best about Zoho CRM?** I like that Zoho CRM is pretty user-friendly, which is great for lead creation. The email connectivity feature is helpful to me, and I find the stage-wise transaction really works well. The calculation feature is efficient, and it's easy to connect to APIs. Overall, it's like maintaining a complete CRM system efficiently. **What do you dislike about Zoho CRM?** It should be improved in terms of user friendliness. More AI features need to be added. The pricing, $25 per user per month, should be more reasonable for upgradability. API connectivity could be more convenient. **What problems is Zoho CRM solving and how is that benefiting you?** I use Zoho CRM for lead creation, contact and deal management, and report creation. It integrates smoothly with APIs for execution and supports daily tasks like phoning and email connections, while maintaining omnichannel communication. ### 40. Empowers International B2B Sales with Customization and Smart Automation **Rating:** 4.5/5.0 stars **Reviewed by:** Lance R. | Trade Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2025 **What do you like best about Zoho CRM?** Zoho CRM brings together all the tools I need to manage international B2B leads efficiently—from automated lead capture to pipeline management and AI-driven insights. I like how customizable the modules and workflows are, which makes it easy to adapt to export-focused tasks like distributor onboarding, sample tracking, and multi-country lead segmentation. The interface is clean, and once set up, it becomes extremely intuitive for daily use. Integrations with email, lead forms, and automation rules also save significant time. The built-in analytics and dashboards provide clear visibility into distributor engagement, follow-ups, and conversion probability, making sales planning much more strategic. **What do you dislike about Zoho CRM?** Some features i like to use require higher plans i would like to use data enrichment across all plans **What problems is Zoho CRM solving and how is that benefiting you?** Zoho CRM helps streamline our full export sales workflow—from capturing international distributor leads to tracking conversations, samples, quotations, and negotiations ### 41. Zoho CRM: Streamlines Communication with Real-Time Analytics **Rating:** 5.0/5.0 stars **Reviewed by:** Pablo S. **Reviewed Date:** October 30, 2025 **What do you like best about Zoho CRM?** I appreciate that Zoho CRM is a cloud-based platform that effectively supports managing business sales and customer service, making it easy to track and interact with customers while also automating tasks. I find it incredibly useful that I can capture leads from multiple sources and have them automatically integrated into the CRM. It allows me to build and visualize the sales process stages, such as prospects, qualified, and proposals, and includes beneficial forecasting tools. Additionally, Zoho CRM handles various communication channels excellently, whether it's email, phone, chat, or social media, and facilitates collaboration with others. I find the real-time analytics and insights provided by the dashboard to be incredibly valuable for informed decision-making. **What do you dislike about Zoho CRM?** I would like the onboarding process of Zoho CRM to be more inviting. Despite the company nature, it feels like it could be improved to offer a warmer welcome to new users. Initially, setting up wasn't too difficult, but there were a lot of steps involved, which might be daunting. **What problems is Zoho CRM solving and how is that benefiting you?** I use Zoho CRM to manage business sales and customer support efficiently. It's a cloud-based platform that allows me to track customer interactions, automate processes, and manage communication across various channels. The lead capture and sales process visualization features enhance my workflow. ### 42. Easily Customizable with Strong Automation Features **Rating:** 4.5/5.0 stars **Reviewed by:** Shakeel A. | Director, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** March 23, 2026 **What do you like best about Zoho CRM?** easy data assignment and complete required modules at single platform. **What do you dislike about Zoho CRM?** Data selection during data assignment count can be increased. **What problems is Zoho CRM solving and how is that benefiting you?** complete data at sinlgle platform and using campagins for different set of database. ### 43. The best option to manage your leads **Rating:** 5.0/5.0 stars **Reviewed by:** David Emmanuel O. | Real Estate Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2025 **What do you like best about Zoho CRM?** Its so easy to use, i use it on my two phones, my laptop, and a desktop device, so i can take my job wherever i want **What do you dislike about Zoho CRM?** The app on IOS, its more easy to use on Android than IOS, so if they work in making the IOS version a little bit smoother it will be great, also to enable the kanban view on the mobile app **What problems is Zoho CRM solving and how is that benefiting you?** It helps our company to see if the leads are qualified or not, also to be sure that they get a response on time ### 44. Affordable and Robust, but a Bit Rough Around the Edges **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2026 **What do you like best about Zoho CRM?** The most helpful part of Zoho CRM is the price is much more affordable than CRMs like Hubspot or Sales force but it requires previous hands-on experience to easily navigate the platform. **What do you dislike about Zoho CRM?** While ZoHo is robust and capable, it can sometimes feel a bit rough around the edges. **What problems is Zoho CRM solving and how is that benefiting you?** While not a big deal for most.. it's the easy and free custom domain email address ### 45. Easy to Use CRM with a Strong Feature Set and Fast, Affordable Onboarding **Rating:** 4.5/5.0 stars **Reviewed by:** Abhishek K. | Senior Manager - AI Products and Program Head, Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2026 **What do you like best about Zoho CRM?** Ease of use and feature sets which this CRM provide and also the onboarding speed with less price compared to the peers. **What do you dislike about Zoho CRM?** Multi tenant could be a potential value addition in the feature sets. **What problems is Zoho CRM solving and how is that benefiting you?** Easy onboarding and many features sets of email workflows, contact history available in unified way. This saved lots of time in operations. ### 46. Easy daily sales records **Rating:** 5.0/5.0 stars **Reviewed by:** Aanya S. | Project Manager, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** August 05, 2025 **What do you like best about Zoho CRM?** What I really like about Zoho CRM is how easy it is to use and how it helps keep everything in one place. It makes managing leads, follow-ups, and customer conversations feel more organized without being overwhelming. I especially appreciate how it helps build better relationships—everything’s at your fingertips, so you're not just selling, you're actually connecting with people, very supportive for our customers and immediate response from zoho helpdesk. Easy integration with other tools like outlook, jira. It took 3 month for us to implement this. **What do you dislike about Zoho CRM?** Importing reports in ZOHO CRM, can be challenge because everytime we have to select the format after uploading csv file in it.Otherwise it's good and easy to use. **What problems is Zoho CRM solving and how is that benefiting you?** Zoho CRM is helping solve a few key challenges for us mainly around tracking leads, managing follow-ups, and keeping customer data organized. Before, a lot of things would fall through the cracks, especially when juggling multiple clients. Now, everything's in one place, and we get reminders, updates, and insights that actually help us close deals faster and build stronger relationships. It saves time and brings a lot more clarity to our day-to-day work. ### 47. Affordable CRM with Great Customer Support **Rating:** 4.5/5.0 stars **Reviewed by:** Sourabh S. | Content Writer at TechRadar, Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2026 **What do you like best about Zoho CRM?** Its is cheaper than other CRM + customer support is good overall. **What do you dislike about Zoho CRM?** There is nothing like disliking, but If my suggestion matters then I would say number of contacts can be improved specially for first time users. **What problems is Zoho CRM solving and how is that benefiting you?** I am using Email service, scheduling emails, getting reports, creating templates are much easier and benefiting. ### 48. Zoho: Easy to Use, Feature-Rich, and Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Sudeep P. | Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Zoho CRM?** Zoho í super easy to use and has a ton of features especially for lead management, tracking and analytics. It was easy to implement to our current work flow and we use it everyday for our Business Development team. It was really easy to integrate and the support provided by Zoho team is really amazing. **What do you dislike about Zoho CRM?** no issues as of now, will inform if we face any challanges in the future **What problems is Zoho CRM solving and how is that benefiting you?** We are able to easily track the leads and manage them. This also helps us to keep a record of the interactions, upload pictures and contracts and vendor information too. Zoho analytics is also really nice and it's very easy to get customized reports ### 49. Zoho CRM a complete and user-friendly tool **Rating:** 4.5/5.0 stars **Reviewed by:** Margarita M. | Consultor , Consulting, Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2024 **What do you like best about Zoho CRM?** Zoho CRM has improvements in the way of designing and controlling the customer journey and allows automation between modules and areas. It has improved its design, responsiveness, and accessibility. **What do you dislike about Zoho CRM?** Improve the dashboards to more executive visualizations. Improve the performance of large reports and complex segmentations. **What problems is Zoho CRM solving and how is that benefiting you?** It's complicated if you don't have a good internet connection. ### 50. Effortless Client Management from Lead Generation to Closed Deal **Rating:** 4.5/5.0 stars **Reviewed by:** Omkar B. | Finance Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2025 **What do you like best about Zoho CRM?** It helps to maintain database for all your clients and manage the action plans from generating lead to closing it as closed won deal. **What do you dislike about Zoho CRM?** Nothing specific that I dislike at the moment **What problems is Zoho CRM solving and how is that benefiting you?** It helps to maintain database for all your clients and manage the action plans from generating lead to closing it as closed won deal. You can track the client and deals with various stages and with the help of reporting you can make different sales strategies to increase the revenue. ## Zoho CRM Discussions - [Is Zoho CRM really free?](https://www.g2.com/discussions/is-zoho-crm-really-free) - 4 comments, 5 upvotes - [What is Zoho CRM used for?](https://www.g2.com/discussions/zoho-crm-what-is-zoho-crm-used-for) - 2 comments, 2 upvotes - [When is Zoho going to make an update in their visual environment?](https://www.g2.com/discussions/26596-when-is-zoho-going-to-make-an-update-in-their-visual-environment) - 2 comments, 2 upvotes - [What are the key strengths of Zoho CRM in managing customer relationships compared to other CRM platforms?](https://www.g2.com/discussions/zoho-crm-what-are-the-key-strengths-of-zoho-crm-in-managing-customer-relationships-compared-to-other-crm-platf) - 3 comments, 1 upvote - [What are the features of CRM software?](https://www.g2.com/discussions/zoho-crm-what-are-the-features-of-crm-software) - 2 comments, 1 upvote - [View Zoho CRM pricing details and edition comparison](https://www.g2.com/products/zoho-crm/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-21+12%3A00%3A55+-0500&secure%5Bsession_id%5D=3aeb35da-7e69-4de3-bb40-b1a1ab96dbda&secure%5Btoken%5D=34209b9bd1ec54e2bc083834789bddde0cf72e76796adc503f57e144fd07508c&format=llm_user) ## Zoho CRM Integrations - [3CX](https://www.g2.com/products/3cx/reviews) - [Apollo.io](https://www.g2.com/products/apollo-io/reviews) - [Asana](https://www.g2.com/products/asana/reviews) - [AWS Lambda](https://www.g2.com/products/aws-lambda/reviews) - [Calendly](https://www.g2.com/products/calendly/reviews) - [Clay](https://www.g2.com/products/clay-com-clay/reviews) - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) - [CRM Assistant for Gmail™](https://www.g2.com/products/crm-assistant-for-gmail/reviews) - [Dripify](https://www.g2.com/products/dripify/reviews) - [Facebook](https://www.g2.com/products/facebook/reviews) - [Facebook for Business](https://www.g2.com/products/facebook-for-business/reviews) - 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[ZoomInfo DaaS](https://www.g2.com/products/zoominfo-daas/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## Zoho CRM Features **Sales Force Automation** - Contact & Account Management - Partner Relationship Mgmt. (PRM) - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics **Configuration - cpq** - Configuration Rules - Price Configuration - Visual Configuration **Competition** - Competition Templates - Custom Competitions - Team Competitions - Simultaneous Competitions - Competition Adjustments - Awards and Incentives **Lead Generation** - Lead Builder - CRM Integration - Marketing Automation Integration - Social Media Integration - Data Import & Export Tools **Lead Facilitation** - Customer-facing Chatbot - Lead Qualification - Lead Follow-up - Meeting Scheduling **Integrated Workflows** - Task Management - Email Tracking/Automation - Calls and Voice - Other Outreach Options - CRM Integration - Calendar - Shared Records **Customer Requirements** - Quoting - Configuration - Pricing **Platform Basics** - Templates - Exporting - Multi-user Access and Collaboration - Multiple Personas - Data Analytics **Content** - Document Collaboration - Versioning - E-Signature - File Request - Feedback **Lead Monitoring** - Features - Performance - Identification **Agentic AI - Lead Scoring** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Decision Making **Agentic AI - Lead Capture** - Cross-system Integration - Proactive Assistance **Agentic AI - Sales Performance Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Email Tracking** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Sales Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Agentic AI - Sales Enablement** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Relationship Management - Insurance CRM** - Renewal Management - Client Communication Tools - Lead Tracking - Contact Management - Winbacks - Communication History - Activity Management - Reputation Management **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics **Pricing** - Pricing Flexibility - Discounting - Commerical Rules - Terms and Conditions - Approval Workflow - Renewals **Data Sourcing** - Data Sourcing - Exporting & Sharing Data - Multi-Device Data Visualization - Interactive Dashboards - Data Segmentation **Content Management** - Content Import - Content Creation - Templates - Advanced Search - Content Storage **Attribution** - Lead Opportunity - Lead Assignment - Pipeline Acceleration **Analytics** - Open Rates - Link Activity - Attachment Activity **Incentives** - Badges - Triggers - Commission Calculator - Leaderboards **Organization** - Opportunity and Pipeline Management - Data Entry - Integrations / APIs **Repeatability and Reportability** - Content Management - Workflow Management - Workflow Performance - Sales Coaching and Insights - Gamification **Contracts** - Creation - Negotiation - Execution **Collaboration** - Billing and Invoicing - Instant Messaging - Project Management - Analytics - Time Tracking - Mobile Application **Data Capture** - Mobile - Websites - Social Media - Data **Agentic AI - Customer Journey Mapping** - Autonomous Task Execution **Agentic AI - Sales Gamification** - Autonomous Task Execution **Follow up Automation - Insurance CRM** - Automated Follow-Ups - Marketing Campaigns **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Quoting** - Grouping - Version Control - Quote Document Generation - Ordering - Contracts **Integrations** - CRM Integration - Social Collaboration Integration - TV Streaming **Predictive Analytics** - Lead Scoring - Opportunity Scoring - Risk Analysis - Live Forecasting **Analytics** - Reporting - Alerts - Account-Based Engagement - Content Utilization **Discovery** - Lead Management - Scoring/Ranking - Lead Context **Customizations** - Email Platform Integration - Email Scheduling - Notifications - Email Categorization - Templates **Personalization** - Profiles - Custom Reports - Dashboards - Goal Setting **Performance Analysis** - Peformance Tracking **Revenue** - Invoicing - Matching - Recognition **Analytics** - Export/Import - Reporting **AI and Automation** - Lead Prioritization - Lead Scoring - Best Time of Day Scheduling - Buyer Intelligence - Machine Learning **Generative AI** - AI Text Generation **Document Management - Insurance CRM** - Documentation handling **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support **Admin** - Configuration Ease of Admin - Pricing Administration - Workflow Management - Document Management **Platform** - Reporting - User, Role, and Access Management - Enterprise Scalability - Data Import & Export Tools - Performance and Reliability **Sales Management** - Live Pipeline Management - Sales Gamification - Account-Based Analytics - Activity Tracking **Management** - Conversion Viability - Workflow **Administrative** - Integration - Employee Structure - Behavior Monitoring **Sales Analysis** - ROI Forecasting - Sales Forecasting **Customization** - Forms - Personalization - Templates - Integration **Generative AI** - AI Text Generation **Integrations & Reports - Insurance CRM** - Integrations - Reporting & Analytics **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation **Channels** - Mobile User Support - Channel Partner Support - eCommerce **Platform** - Data Synchronization - Analysis **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Sales Engagement** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Learning Management - Sales Enablement** - Sales Training - Sales Coaching - Sales Onboarding **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications **Platform** - CRM Integration - Integration API - Internationalization - Scalability - Reporting and Dashboards - ERP Integration **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Revenue Enablement - Sales Enablement** - Cross-Functional Alignment - AI and Automation - End-to-End Customer Journey Insights **Generative AI** - AI Text Generation **Generative AI - cpq** - Dynamic Quoting - Dynamic Pricing - Personalized Sale Recommendations **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Employee Features** - User Profiles - Notifications - Mobile ## Top Zoho CRM Alternatives - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 4.4/5.0 (24,670 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - 4.4/5.0 (13,271 reviews) - [Freshsales](https://www.g2.com/products/freshsales/reviews) - 4.5/5.0 (1,199 reviews)