--- title: Zoho Assist Reviews meta_title: 'Zoho Assist Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 714 reviews by the users' company size, role or industry to find out how Zoho Assist works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 714 scale: '5' date_modified: '2026-07-31' parent_category: name: IT Infrastructure url: https://www.g2.com/categories/it-infrastructure --- # Zoho Assist Reviews **Vendor:** Zoho **Category:** [Remote Support Software](https://www.g2.com/categories/remote-support) **Average Rating:** 4.7/5.0 **Total Reviews:** 714 ## About Zoho Assist Zoho Assist is a cloud-based remote support and unattended access solution designed to help businesses deliver seamless IT support and manage remote devices effortlessly. Whether you're assisting customers in real time or managing unattended endpoints, Zoho Assist offers a fast, secure, and reliable platform that works across devices and operating systems. With zero setup required on the technician's end and a lightweight client for end users, Zoho Assist makes remote troubleshooting simple and efficient, no complicated configurations, no hassle. ## Zoho Assist Pros & Cons **What users like:** - Users find Zoho Assist to be extremely **user-friendly** , making it easy to set up, manage, and interact. (138 reviews) - Users value the **ease of use** in Zoho Assist, making remote access straightforward and efficient. (96 reviews) - Users appreciate the **speed and ease of use** of Zoho Assist, making remote support seamless and effective. (79 reviews) - Users find **Zoho Assist's easy setup** essential for seamless remote support, enhancing efficiency and satisfaction. (69 reviews) - Users commend the **reliability** of Zoho Assist, highlighting its easy setup and seamless connection quality. (68 reviews) - Users appreciate the **outstanding remote connection capabilities** of Zoho Assist, enhancing convenience and accessibility while traveling. (65 reviews) - Users value the **easy access** of Zoho Assist, enabling seamless support without installation hassles for clients. (64 reviews) - Setup Ease (55 reviews) - Affordable (53 reviews) - Positive Experience (43 reviews) **What users dislike:** - Users often face **remote access issues** with connection difficulties and inconvenient screen displays affecting usability. (30 reviews) - Users find the **feature limitations** of Zoho Assist frustrating, especially when advanced tools require additional purchases. (21 reviews) - Users often face **connection issues** with Zoho Assist, making remote access frustrating and difficult at times. (16 reviews) - Users find the **interface cluttered and confusing** , creating a steep learning curve for new users navigating the software. (16 reviews) - Users feel that the **expensive pricing** of Zoho Assist limits access to features, impacting its overall appeal. (14 reviews) - Users note that **improvements are needed** in performance during heavy activity and accessibility of options in Zoho Assist. (14 reviews) - Missing Features (13 reviews) - Pricing Issues (12 reviews) - Users experience **slow loading** at times, resulting in screen lag and resource consumption during connections. (12 reviews) - Users experience **slow performance** with Zoho Assist, including lag and unresponsiveness during remote connections. (12 reviews) ## Zoho Assist Reviews ### 1. Very friendly use.... **Rating:** 4.0/5.0 stars **Reviewed by:** Franklin G. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 27, 2025 **What do you like best about Zoho Assist?** Very fast connection to the client and friendly use for them.... **What do you dislike about Zoho Assist?** Nothing so far, meets my expectations for the application. **What problems is Zoho Assist solving and how is that benefiting you?** Announcements monitors and manufacturing support. ### 2. Easy to use unattended access for small support staff **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew T. | Tech Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2024 **What do you like best about Zoho Assist?** I have been using Zoho Assist for more than 5 years. I work for a small public library system with 4 branches and I am the only "tech" person, so if something goes wrong at another location I have to be able to remote into that computer. I have never had a time where Zoho Assist was down or unavailable when I needed it. Over the past 5 years I have only had to contact Zoho Assist support twice, and both issues were resolved in a timely manner. The most recent support ticket was an issue with a session between Windows and Ubuntu where SHIFT and CTRL keys were inputting various symbols or spaces. The issue was determined to be caused by using the native Zoho client, and was switched to the web version, which fixed the issue. During this support session with Zoho they were knowledgable about the product and were able to resolve my issue after about 15 minutes. Zoho Assist support chat was great and I know if I need them again I will be dealing with knowledgeable and capable support specialists. **What do you dislike about Zoho Assist?** In over 5 years of using Zoho Assist I have only one things that I wish was better: Wake on lan doesn't always seem to work. I believe this is due to a combination of a computer setting on the client(s) end as well as various firewalls blocking the WOL signal. **What problems is Zoho Assist solving and how is that benefiting you?** We are a small staff and I am the only "tech" person so I need to be able to remote into any computer at any of our branches should something go wrong. ### 3. Excellent Service **Rating:** 5.0/5.0 stars **Reviewed by:** DIEGO C. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2025 **What do you like best about Zoho Assist?** I like the capacity and scalability that it has. **What do you dislike about Zoho Assist?** Nothing. Although it would be great to have a method that is not visible for others. **What problems is Zoho Assist solving and how is that benefiting you?** Accesing customers online ### 4. Good experience **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** September 10, 2025 **What do you like best about Zoho Assist?** It was the tool being used by the previous implementation team **What do you dislike about Zoho Assist?** Yet another product to add to the list.. **What problems is Zoho Assist solving and how is that benefiting you?** Remote access ### 5. It was amazing and simple to ask users to click a link and enable remote sessions. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Networking | Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2025 **What do you like best about Zoho Assist?** Its speed and easy way of supporting users. **What do you dislike about Zoho Assist?** A small guide at the zoho assist page for tech and users on how to use accept and setup their accounts after accepting a link from the technician. **What problems is Zoho Assist solving and how is that benefiting you?** The ability to support anyone quickly and on the spot when its necessary ### 6. Best Product for me **Rating:** 5.0/5.0 stars **Reviewed by:** James R. | Owner/Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** December 25, 2024 **What do you like best about Zoho Assist?** Zoho allows me to Brand and promote me and mẏabilities and to connect with clients "Unattended" to make repeat service easier. It is easy to intergrate with other products. **What do you dislike about Zoho Assist?** I reaaly haven't found anything to dislike. **What problems is Zoho Assist solving and how is that benefiting you?** As an independent service provider, I have clientel that often move to different locations and this product allows me to keep my clients and provide optimum service. ### 7. Zoho Assist makes my life a bit less stressful **Rating:** 5.0/5.0 stars **Reviewed by:** Christine I. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2024 **What do you like best about Zoho Assist?** I work a 9-5 job and I also have a few clients on the side. Zoho makes it possible to do both if I absolutely need to. The price point is amazing and anyone can learn how to use it. I tell all my clients to get it. Thank you Zoho for a great product. **What do you dislike about Zoho Assist?** If I absolutely had to choose something I didn't like it's the difficulty I had with trying to print from a remote computer to the printer attached to the computer I am working on. I know it's possible but I haven't sorted that out. **What problems is Zoho Assist solving and how is that benefiting you?** Being able to log into my home computer from the office. I have clients on the side and sometimes they ask me to do something with urgency and Zoho gives me the flexibility to do that. ### 8. Well featured and functional service at a good price **Rating:** 4.5/5.0 stars **Reviewed by:** Aaron L. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 22, 2024 **What do you like best about Zoho Assist?** I do a small volume of tech support for friends, family, and local small businesses and non-profits. I use remote access software to remotely fix their computers, show them how to perform tasks, and manage servers and computers that don't require customer input. The previous remote desktop solution I was using was very expensive, the customer service was poor, and there were a lot of restrictions on features unless you paid an add on fee or a higher tier of service. Zoho Assist fits my budget and allows me to work remotely on a variety of computers and unattended access is great for working on servers or computers so I don't have to ask someone to go in to set up a session. Zoho's other products also fit well for my small business and integrate into Zoho Assist. **What do you dislike about Zoho Assist?** Sometimes small errors occur, such as my keystrokes not being passed to the remote computer, but reloading the web application and restarting the session has fixed the handful of problems I've encountered. **What problems is Zoho Assist solving and how is that benefiting you?** Zoho Assist allows me to remotely troubleshoot and repair clients computers and work on servers and unattended computers without needing someone there to start a session or provide input. ### 9. My Remote Support Solution **Rating:** 4.5/5.0 stars **Reviewed by:** Mike E. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 21, 2024 **What do you like best about Zoho Assist?** I have been using a competing remote support solution for years; this past year, I switched to Zoho for my accounting and then learned about Zoho Assist and decided I woould try it out. I have been very impressed by the way I am able to get all of my clients setup on the Unattended sessions. Additioinally, I like how the wallpaper disappears when I'm connected. There are two things I like about that -- one, it cuts down on the amount of bandwidth it takes for the connection, and two, it alerts my users when I am connected in case they weren't sure. Also, the ease of integration when converting from my previous system to Zoho Assist has been very easy, regardless of the platform. **What do you dislike about Zoho Assist?** So far, the only thing I haven't liked is the ability to connect to iPhone and Android devices. I had success with it initially in testing, but not as much success recently. However, that is a very small portion of my connections so I am not certain it matters much to me yet. **What problems is Zoho Assist solving and how is that benefiting you?** Often, I have clients that need something solved but it doesn't involve a lot of time to accomplish. In using Zoho Assist, I am able to remote into their system, solve the problem, saving gas and time in getting to their location. ### 10. best perfmance rdp tool **Rating:** 5.0/5.0 stars **Reviewed by:** Ertugrul O. | Software Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2025 **What do you like best about Zoho Assist?** Very easy, very powerfull tools.I do all my work easily **What do you dislike about Zoho Assist?** a little slow screen when first connecting **What problems is Zoho Assist solving and how is that benefiting you?** remote support. ### 11. Awesome Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Bruno P. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2024 **What do you like best about Zoho Assist?** It's so easy to use by my team and my clients. I have metrics about what my team is doing and helps a lot to manage and save time. **What do you dislike about Zoho Assist?** The invete session just have 30 min to expire. Some clients take more than it to see the invite. Will so much better if I have a possibility to choose the session expire time to 40, 50 or none. Another thing is the possibility to remove some computer from automatic access from the console. Not just add/remove program in destination computer. **What problems is Zoho Assist solving and how is that benefiting you?** Agent Metrics like time to answere and time to solve some ticket. With the recording, I can watch what the agent did. Automatic access is so fast and easy. The comunication with cliente using chat and the navigation by the multple client monitor is so fantastic. ### 12. Excellent option for give services of remote support **Rating:** 4.0/5.0 stars **Reviewed by:** Juan G. | Technician support, Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2025 **What do you like best about Zoho Assist?** Friendly and functional i am very happy with the service **What do you dislike about Zoho Assist?** I take the professional plan but I can't setup the rebranding **What problems is Zoho Assist solving and how is that benefiting you?** Give support to my customres ### 13. The product is extremly simple and easy to configure and use. Exceptional product. 5 stars **Rating:** 5.0/5.0 stars **Reviewed by:** Joseph W. | CIO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2025 **What do you like best about Zoho Assist?** ease of use and configuration. usablility across multiple platforms. **What do you dislike about Zoho Assist?** not a long enough trial for the product. **What problems is Zoho Assist solving and how is that benefiting you?** remote access acroos mulitple platforms and companies as an MSP ### 14. An Excellent remote access software **Rating:** 4.5/5.0 stars **Reviewed by:** Ganesh S. | GM Technical Support, Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2024 **What do you like best about Zoho Assist?** Simple interface, plenty of useful features, handy for tech-savvy users **What do you dislike about Zoho Assist?** Interface can be spruced up, home users may find it difficult to use **What problems is Zoho Assist solving and how is that benefiting you?** It is very useful for remote support, as the technician can easily solve user problems remotely and apply fixes or updates to the software. Also, screen sharing helps in training the user on specific aspects of the software and ensures the user understands. ### 15. Great product! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Enterprise (> 1000 emp.) **Reviewed Date:** April 20, 2025 **What do you like best about Zoho Assist?** It's easy to work with and the technical support is great! **What do you dislike about Zoho Assist?** I can't think of anything! Everything just works! **What problems is Zoho Assist solving and how is that benefiting you?** Being able to securely remote access machines with ease! ### 16. Works well, but still some issues to work out. **Rating:** 3.5/5.0 stars **Reviewed by:** Chris M. | Corporate IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 31, 2024 **What do you like best about Zoho Assist?** Zoho assist Unattended Access works great in my environment. I can remote into any user computer and make changes without the need to locally enter UAC credentials like some other software packages. I added it to all my local and remote computers. If a user has an issue, I can easily connect to their computer to take a look. The interface works well. I've used the desktop interface and the mobile interface, both do the job. I haven't connected to many client computers using Zoho Assist yet, but when I do, it works well most of the time. **What do you dislike about Zoho Assist?** Implementation via group policy is hit or miss. I attempted to push the software using a policy, but only 1 in 5 computers will install. All my other software installations work, just not Zoho Assist. I've worked with support and we've never found a solution. I manually installed Zoho assist on all computers and have it in my setup documentation for new computers. Occasionally I will need to disconnect and reconnect to a client after the session appears to freeze. Reconnecting almost always fixes the issue. It would be nice to have copy/paste funtionality. Copying is a little tedious from my local computer to the remote computer. You need to start the Zoho file client and copy files through it. It works, but it takes longer than it should. **What problems is Zoho Assist solving and how is that benefiting you?** Zoho Assist helps me service our remote users as well as users at our second site. Since I can't be on site all the time or at both sites, Zoho assist allows me easy access to all our client computers. As long as there is an internet connection I can connect. ### 17. A Valuable tool for travel **Rating:** 4.5/5.0 stars **Reviewed by:** Pastor Randy B. | Lead Pastro, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Zoho Assist?** I travel internationally as a speaker. I have been able to use Zoho Assist to access my office computer for resources on demand from many international sites such as Canada, Ukraine, Israel, and Hungary. This product is of great value to my work. **What do you dislike about Zoho Assist?** In a few instances, connectivity was challenging **What problems is Zoho Assist solving and how is that benefiting you?** Access to my resources when I travel ### 18. Good product for everyday use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2025 **What do you like best about Zoho Assist?** Works when I need it to, inexpensive for one time access **What do you dislike about Zoho Assist?** Have to learn how to use it yourself through guides and trial and error **What problems is Zoho Assist solving and how is that benefiting you?** Helping clients get their PCs working ### 19. Great features, good price **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2025 **What do you like best about Zoho Assist?** I love the unattended access feature, multi-device support, and multiple technician support. The price is decent for the functionality. **What do you dislike about Zoho Assist?** I do wish that the report support and unattended access features were bundled together for the one, low price. **What problems is Zoho Assist solving and how is that benefiting you?** Zoho Assist helps our staff remotely access their workstations and me to support these devices remotely. ### 20. Turning Tech Headaches into High-Fives **Rating:** 5.0/5.0 stars **Reviewed by:** Jonathan W. | Technical Support Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2024 **What do you like best about Zoho Assist?** What I like best about Zoho Assist is its simplicity and power. The ability to provide both attended and unattended remote support with such ease is amazing. I can quickly connect with clients for real-time troubleshooting or silently perform maintenance tasks after hours. This makes my job as an IT professional significantly more efficient and less stressful.The file transfer speeds can be slow, especially with larger files. This can significantly extend session times when transferring important updates or patches. **What do you dislike about Zoho Assist?** The file transfer speeds can be slow, especially with larger files. This can significantly extend session times when transferring important updates or patches. **What problems is Zoho Assist solving and how is that benefiting you?** One challenge solved by Zoho Assist is of providing access to company computers and resources to remote employees. This benefits me by reducing time I spent supporting VPNs and increases my overall productivity. ### 21. An easy-to-use tool for managing remote computers **Rating:** 5.0/5.0 stars **Reviewed by:** Sunil B. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2024 **What do you like best about Zoho Assist?** I found Zoho Assist to be a comprehensive and affordable remote access solution. They offer a generous free version (up to five devices), but for an affordable monthly fee, you can add upto 25 devices to your account. This makes Zoho Assist accessible to small businesses and startups without breaking the bank. Zoho Assist primarily runs in the browser, making it accessible and easy to use across different devices. After signing in, you can start accessing other computers from the unattended access screen. Set up is easy: you can generate a link to share with anyone whose computer you want to access, guiding them through a simple process to download and run the application needed for screen sharing and control. Zoho Assist also includes file transfer and chat capabilities. I recommend trying it out to see if it meets your needs. **What do you dislike about Zoho Assist?** Ease of mobile device access is dependent on the security protocols for iOS devices. **What problems is Zoho Assist solving and how is that benefiting you?** Allows me to access client computer without them being present. ### 22. Great service **Rating:** 5.0/5.0 stars **Reviewed by:** Richard K. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2024 **What do you like best about Zoho Assist?** Zoho Assist has been a great feature for us! It works wonderfully and we haven't encountered any errors. **What do you dislike about Zoho Assist?** So far, there is nothing we dislike. It is easy to use and user friendly. It would be nice if there was a built-in text option. **What problems is Zoho Assist solving and how is that benefiting you?** We are able to troubleshoot our clients issues remotely. ### 23. Covenient and affordable **Rating:** 5.0/5.0 stars **Reviewed by:** Pat C. | Technology Manger, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Zoho Assist?** Zoho is easy to use and deploy. My customers have no problem loading the assistant through the generated link. The response time is fast when accessing the customer's desktop. **What do you dislike about Zoho Assist?** I haven't found anything negative to report. **What problems is Zoho Assist solving and how is that benefiting you?** It allows me to access a customer's PC to resolve their issues. ### 24. Helps with assisting remote and out-of-band users **Rating:** 5.0/5.0 stars **Reviewed by:** Terry H. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 12, 2024 **What do you like best about Zoho Assist?** Zoho Assist helps us to assist users who are using a home computer or are otherwise out-of-band. When these users have trouble connecting to internal resources via RDP or VPN, Zoho Assist gives us the ability to troubleshot thier problem quickly and effectviely even though we don't have connectivity to them via conventional means. **What do you dislike about Zoho Assist?** For how we use Zoho Assist, there isn't much to dislike. **What problems is Zoho Assist solving and how is that benefiting you?** When a user is on a non-firm owned machine, it doesn't have the tools installed that allows us to connect to it over the internet. Using Zoho Assist, we can simply send the user a link to get connected and help them troubleshoot any issue they're having. Similarly with firm-owned machine that use VPN, when a user is having VPN trouble, we can still help them using Zoho Assist even though we do not have direct "internal" connectivity to them. ### 25. Functional and Affordable **Rating:** 4.0/5.0 stars **Reviewed by:** Eric H. | Director of Technology Support, Mid-Market (51-1000 emp.) **Reviewed Date:** June 24, 2024 **What do you like best about Zoho Assist?** The ability to answer the UAC prompt when installing software or making system changes on user's computers is by far the most useful aspect of this app. We're unable to do this with Microsoft Quick Assist which led us to Zoho Assist. **What do you dislike about Zoho Assist?** There is some confusion when purchasing regarding unattended control vs. assisted control. I think Zoho needs more clairity on this. Second, we haven't been able to fully understand the client distribution. Each remote session wants to download a temporary app from the web where as we would prefer to deploy the client to all our users' devices. **What problems is Zoho Assist solving and how is that benefiting you?** Being able to install software remotely is the primary usecase for our IT department. The ability to answer the UAC prompt is huge. ### 26. Great choice to save time and money! **Rating:** 5.0/5.0 stars **Reviewed by:** Charles B. | Marketing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2024 **What do you like best about Zoho Assist?** We are a small real estate group who started using Zoho Assist about two years ago. We needed a solution that was easy to implement and use. Our team works remotely on different days of the week and I needed to be able to access their computers securely to assist with any IT issues, software upgrades or troubleshooting. The features offered with Zoho have checked all my boxes for the features we need. It also saves us time and money because I don’t have to travel to different location for simple IT tasks. **What do you dislike about Zoho Assist?** Our use of Zoho Assist isn't as in-depth as most, but for the features we use with the software there really aren't many downfalls. Maybe a better price point for groups with 5 or less users? **What problems is Zoho Assist solving and how is that benefiting you?** Remote IT issues and software troubleshooting. ### 27. Excellent Product **Rating:** 5.0/5.0 stars **Reviewed by:** Satish K. | Head IT, Mid-Market (51-1000 emp.) **Reviewed Date:** January 07, 2025 **What do you like best about Zoho Assist?** I did not experience any issues while using it. After using Anydesk for the last couple of years, I was pleasantly surprised that the quality and performance of this product are excellent at a very affordable price **What do you dislike about Zoho Assist?** No direct phone support for Zoho assist There isnt anything that I can think of, at the moment **What problems is Zoho Assist solving and how is that benefiting you?** Internal Team Support ### 28. Amazing Remote Support Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Eric B. | IT, Mid-Market (51-1000 emp.) **Reviewed Date:** September 03, 2024 **What do you like best about Zoho Assist?** Affordable, incredibly easy to use both for remote support and unattended agents. **What do you dislike about Zoho Assist?** There is very little to dislike. Zoho Assist has done everything we need it to do. My only complaint would be that on the basic plan I am unable to remotely deploy a script. **What problems is Zoho Assist solving and how is that benefiting you?** Roughly 40% of our staff work remotely. Zoho Assist allows my team to provide technical support to those remote staff (or even staff in the same building as the technician) without having to leave their chair. ### 29. Simple, Easy, Powerful **Rating:** 5.0/5.0 stars **Reviewed by:** Nestor M. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 25, 2024 **What do you like best about Zoho Assist?** Easy remote unattended access, I'm able to monitor what computers are left turn on at nights. **What do you dislike about Zoho Assist?** The unattended default view displays the same group and not all computers. **What problems is Zoho Assist solving and how is that benefiting you?** Remote Updates at night, being able to look for computers left powered on at night and shut them down. We have 6 locations with just 3 techs, and being able to connect and solve 95% of the system issues is great. ### 30. Most cost effective solution that works for us **Rating:** 3.5/5.0 stars **Reviewed by:** oscar c. | CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2024 **What do you like best about Zoho Assist?** Best licensing on remoting in with unlimited users. The multi screen feature is nice as well to easily go thorugh multiple monitors. Browser version is great, so don't need to install software to use. Lots of backend it focused functions. **What do you dislike about Zoho Assist?** Not very many options / features compared to other pricer remote software. The overall experience isn't as smooth. Sometimes requires refreshing to unfreeze, get copy/paste to work. No drag/drop. Mobile experience is not that great. **What problems is Zoho Assist solving and how is that benefiting you?** Copy / paste, computers not showing online. Option to enable/disable side popup banner when you first login. All this just creates for better experience, at the core it does what it needs to do which is remote in. ### 31. Good solution **Rating:** 4.5/5.0 stars **Reviewed by:** Vitālijs S. | Business Intelligence Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2024 **What do you like best about Zoho Assist?** Multi platform support both, for technitian and for customer. **What do you dislike about Zoho Assist?** It is easy to use solution from user perspective. It has clear pricing and good integration with companies IT infrastructure. It is easy to deploy solution. **What problems is Zoho Assist solving and how is that benefiting you?** As we have multiple branches and I work mostly remote, it helps me to support our usres, maintain IT infrastructure without adding extra expences for traveling between branches most of the time. ### 32. I love Zoho Assist :) **Rating:** 5.0/5.0 stars **Reviewed by:** Doug D. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 10, 2024 **What do you like best about Zoho Assist?** What is not to like about this product? This remote solution makes it feel like I'm sitting in front of the PC I'm working on, with full control. Once I get connected, I ask my client to walk away while I work. I'm able to reboot the PC and login without assistance, do admin tasks without needing someone to click the anoying secturity dialog boxes and such. We use the AR Assist (LOVE the markup feature) when we send our techs to the data center. It makes it much easier to see the issue rather than someone explaining the issue. There are many other features we haven't tried yet, I'm sure we will enjoy as we continue to discover more uses for the Zoha Assist. **What do you dislike about Zoho Assist?** I honestly can't think of anything I don't like about this project. I'm very satified. **What problems is Zoho Assist solving and how is that benefiting you?** Zoha Assist helps us connect to user PC that are not joined to our domain and trusted. We are able to connect within a minute with full admin rights to help resolve any issue. ### 33. Easy-to-Use and Powerful Remote Assistance Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Jeffrey H. | Systems Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2024 **What do you like best about Zoho Assist?** Ease of use. It's also quick to connect and has powerful admin tools - some of which can run without actually screen-connecting. **What do you dislike about Zoho Assist?** I can't "see" the progress of the connection steps like I can in GoToAssist. It would be nice to see, "user downloaded EXE", "user launched EXE", "waiting for user authorization" or something like that. I have to simply wait on the "waiting to connect" screen until the user does what they need to do to establish the connection. **What problems is Zoho Assist solving and how is that benefiting you?** Being able to assist my users with any computer issues remotely since we are all on hybrid schedules that overlap. It's always beneficial to actually SEE the problem the user is experiencing, especially when many users don't know how to properly describe a technical problem. ### 34. Great product for any IT department **Rating:** 4.0/5.0 stars **Reviewed by:** Sergey P. | Special Projects Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** September 03, 2024 **What do you like best about Zoho Assist?** I like the versatility. I don't need software to use it. This allows me to log into any computer and remote in to a user's station from any browser. **What do you dislike about Zoho Assist?** Occasionally there is some unusual display issues when user's have multiple monitors. But this is rare. **What problems is Zoho Assist solving and how is that benefiting you?** To be able to remote in and see what issues a user has with their computer is a huge time saver. Also we can push out remote commands throught Zoho's command prompt. ### 35. Used Two Other Remote Assistance Programs Before ZOHO Assist **Rating:** 5.0/5.0 stars **Reviewed by:** Ed K. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2024 **What do you like best about Zoho Assist?** We are a bridge club where several club members must access one of two club computers from their home. We had used two different remote access programs over the course of several years. All of us had difficulty accessing the club computers . We finally tried ZOHO Assist and everyone (4 persons) were able to access the club computers with no difficulty. There is absolutely no discussion now of anyone wanting to revert back to one of the two former programs. Also support at ZOHO Assist was excellent - the chat feaature works well and ZOHO even contacted us by phone to discuss our access problems. **What do you dislike about Zoho Assist?** First we are basic users looking for a simple system to use. We are so positive about this software that we cannot suggest any improvements. **What problems is Zoho Assist solving and how is that benefiting you?** Connectivity is so simple and consistent. ### 36. Solid remote support / access tool **Rating:** 4.0/5.0 stars **Reviewed by:** Sterling W. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2024 **What do you like best about Zoho Assist?** It generally just works when I need it and the client side is browser based so I don't need to install or manage any software. **What do you dislike about Zoho Assist?** In the earlier days, multi monitor support wasn't great. That has been improved significantly, though! **What problems is Zoho Assist solving and how is that benefiting you?** Zoho Assist allows me to access and manage desktops and servers my customers depend upon to run their business. It's a key tool to maintaining a good relationship with those customers and keeping their systems running well. ### 37. 20 years of experience with remote support tech. **Rating:** 4.5/5.0 stars **Reviewed by:** Sylvain L. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2024 **What do you like best about Zoho Assist?** Wide range on devices compatibility. All my devices and customers on the same platform. No need to switch from one to the other for Android or Linux. **What do you dislike about Zoho Assist?** The user interface is not intuitive, lots of poking around before finding what your looking for. Zoho as no standar for customer contact information amoung its app's so from one to the other some information gets loss on not transferd. **What problems is Zoho Assist solving and how is that benefiting you?** All my devices are on one platform from Linux to Android. All my customers are in one place. ### 38. Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** David T. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 03, 2024 **What do you like best about Zoho Assist?** The ability to remote into computer or Mac to take control and solve my customer's issues. This can be done from anywhere. One of my best customers needed me while in the hospital in August. I was able to help using assist, **What do you dislike about Zoho Assist?** Wish I could remote in on cell phones. There is a huge need there. **What problems is Zoho Assist solving and how is that benefiting you?** Gives me the ability to work from home and work with mutiple customers. ### 39. Very good RMM software for the price! **Rating:** 4.5/5.0 stars **Reviewed by:** Salar E. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2024 **What do you like best about Zoho Assist?** We reviewed many RMM tools before deciding on Zoho Assist for many factors. Good reviews and great pricing were top of the list with a good set of features. Had some issues initially rolling out the RMM tools but support was responsive and was able to get things sorted out quickly for us. Zoho Assist has made it easy for us to meet our clients needs. **What do you dislike about Zoho Assist?** I was never able to get the GPO deployment option to work at our initial client. The software will deploy and the computer will show on the list but remote access doesn't work. Support was quick to assist with the handful of computers but it was something they fixed on their end. **What problems is Zoho Assist solving and how is that benefiting you?** Zoho Assist allows us to remotely access our clients systems to better assist them with their business needs at an affordable price. ### 40. Zoho Assist is an elegant solution **Rating:** 4.5/5.0 stars **Reviewed by:** Gabe T. | Service, Mid-Market (51-1000 emp.) **Reviewed Date:** September 25, 2024 **What do you like best about Zoho Assist?** Intuitive controls, wide range of options, simple interface, works every time, stable connection, installation of agent is fast and easy. Unattended access is a straightforward solution that I have recommended to multiple organizations. **What do you dislike about Zoho Assist?** Billing structure for multiple technicians or users could be simpler / easier / have fewer obligations. **What problems is Zoho Assist solving and how is that benefiting you?** Remote device control over LAN without using VPN ### 41. Confusing user interface but works great once connected. **Rating:** 2.5/5.0 stars **Reviewed by:** Jim P. | Desktop Support Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2024 **What do you like best about Zoho Assist?** Once connected to a user's computer, the remote control functionality works great. It's powerful and reliable. **What do you dislike about Zoho Assist?** I still find the user interface, to connect with a user's computer to provide support services, to be less than clear for me and the user. It's almost as if I'm reading GUI commands in another language. The terms used for basic steps to connect to a user's computer leave me wondering which steps and in which order should I be choosing. The interface also tends to change when new functionality, which makes the process only more confusing. **What problems is Zoho Assist solving and how is that benefiting you?** It allows me to provide remote control support services to users, making remote support better and more efficient than phone calls alone. ### 42. good **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Games | Small-Business (50 or fewer emp.) **Reviewed Date:** May 03, 2025 **What do you like best about Zoho Assist?** fluency and that allows working with multiple applications **What do you dislike about Zoho Assist?** up to what I used, I didn't find anything that I disliked **What problems is Zoho Assist solving and how is that benefiting you?** the use of remote connection ### 43. Great Solutions To Remote In From Any Device **Rating:** 5.0/5.0 stars **Reviewed by:** Don C. | C.I.O., Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2024 **What do you like best about Zoho Assist?** Being able to remote into any of my systems from multiple platforms from anywhere is what has me loving Zoho Assist. With Work & Life being on the move all the time it allows me to help my users faster and easier than ever. **What do you dislike about Zoho Assist?** I have not found any reason to dislike Zoho Assist. **What problems is Zoho Assist solving and how is that benefiting you?** Being able to help my users at any of our locations right away allows them to be more productive and saves me time not having to be physically at the system. even if it is a station at the other end of the building I can get them back up and running faster than walking to their station. ### 44. Brilliant remote service at excellent pricing **Rating:** 5.0/5.0 stars **Reviewed by:** Mohammed A. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 24, 2025 **What do you like best about Zoho Assist?** Ease of use Multiple platform compatibility Pricing **What do you dislike about Zoho Assist?** There is nothing I can say that I dislike **What problems is Zoho Assist solving and how is that benefiting you?** Logging onto servers remotely to assess and resolve issues whilst travelling ### 45. Very convinient **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Research | Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2025 **What do you like best about Zoho Assist?** Easy to manage remotely multiple devices **What do you dislike about Zoho Assist?** Sometimes a little bit slow and unresponsive in remote connection **What problems is Zoho Assist solving and how is that benefiting you?** Running research algorithm on multiple devices and monitoring their performance ### 46. The zoho assist service allows me to reach my clients in a professional way **Rating:** 5.0/5.0 stars **Reviewed by:** Loren Michael J. | Data Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** September 03, 2024 **What do you like best about Zoho Assist?** The price is what attracted me at first, but the features make it well worth it. **What do you dislike about Zoho Assist?** It requires the installation of an agent, which is a normal process. There is a small delay to get connected. **What problems is Zoho Assist solving and how is that benefiting you?** In most cases I am called upon to assist a user to install or use software they are unfamilar with. ### 47. Zoho Assist **Rating:** 5.0/5.0 stars **Reviewed by:** Abdou E. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 09, 2025 **What do you like best about Zoho Assist?** Solved major problem of collaboratinbg with clients **What do you dislike about Zoho Assist?** Still need more practice to be able to assess **What problems is Zoho Assist solving and how is that benefiting you?** Tried basic features and was good, need more practice to assess ### 48. Integrated Remote Control Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Daniel K. | Technical Services Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 31, 2024 **What do you like best about Zoho Assist?** It is integrated into the ticketing workflow. **What do you dislike about Zoho Assist?** It could use some more powerful features. **What problems is Zoho Assist solving and how is that benefiting you?** Zoho Assist adresses a need to trouble-shoot client issues that are not easy to travel to. ### 49. Great product! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2024 **What do you like best about Zoho Assist?** Ease of use, ability to use both browser and app, unattented features, numerous and easy deployment options, easy remote monitor swapping. **What do you dislike about Zoho Assist?** Had some issue with cut & paste as well as some hot /function key functionality. **What problems is Zoho Assist solving and how is that benefiting you?** Ability to provide remote troubleshooting. ### 50. I have found exactly what I was looking for , easy to use, fast, reliable **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan B. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2024 **What do you like best about Zoho Assist?** I love having full remote control capabilities, I love how easy it is to connect with clients , I love how not every participant has to have an acount to join meeting **What do you dislike about Zoho Assist?** Not being a seperate desktop app that user can download **What problems is Zoho Assist solving and how is that benefiting you?** Helping us actually see what client is seeing and that helps us verify accurate information needed for business ## Zoho Assist Discussions - [Is there an app that runs where I ca connect with my account without using browser.](https://www.g2.com/discussions/25147-is-there-an-app-that-runs-where-i-ca-connect-with-my-account-without-using-browser) - 1 comment, 1 upvote - [The lag time to connect is REALLY slow. Anything I can do to improve that?](https://www.g2.com/discussions/the-lag-time-to-connect-is-really-slow-anything-i-can-do-to-improve-that) - 7 comments, 1 upvote - [Will connection times be improved.](https://www.g2.com/discussions/12824-will-connection-times-be-improved) - 1 comment, 1 upvote - [What is Zoho Assist used for?](https://www.g2.com/discussions/what-is-zoho-assist-used-for) - 1 comment - [View Zoho Assist pricing details and edition comparison](https://www.g2.com/products/zoho-assist/reviews?page=6§ion=pricing&secure%5Bexpires_at%5D=2026-08-03+17%3A21%3A50+-0500&secure%5Bsession_id%5D=f26a9275-5077-4dcd-ac6d-84383d5d7edd&secure%5Btoken%5D=1edafc59d28e45a48e077c16e95cab98481ff6622c565718abd883c1a930fcbc&format=llm_user) ## Zoho Assist Integrations - [Acronis Cyber Protect](https://www.g2.com/products/acronis-acronis-cyber-protect/reviews) - [Bigin by Zoho CRM](https://www.g2.com/products/bigin-by-zoho-crm/reviews) - [FreePBX](https://www.g2.com/products/freepbx/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) - [ManageEngine ServiceDesk Plus MSP](https://www.g2.com/products/manageengine-servicedesk-plus-msp/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [Microsoft SQL Server](https://www.g2.com/products/microsoft-sql-server/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [One to One Plus](https://www.g2.com/products/one-to-one-plus/reviews) - [Spectrum](https://www.g2.com/products/trimble-spectrum/reviews) - [Teams Manager for Microsoft Teams](https://www.g2.com/products/teams-manager-for-microsoft-teams/reviews) - [Test IO](https://www.g2.com/products/test-io/reviews) - [VirtualBox](https://www.g2.com/products/virtualbox/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zoho Calendar](https://www.g2.com/products/zoho-calendar/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - [Zoho Desk SSIS Components by Devart](https://www.g2.com/products/zoho-desk-ssis-components-by-devart/reviews) - [Zoho Mail](https://www.g2.com/products/zoho-mail/reviews) - [Zoho Meeting](https://www.g2.com/products/zoho-meeting/reviews) ## Zoho Assist Features **Communication** - Status Updates - Instant Messaging - Activity Feed - Notifications - Comments and Voting - Discussions - User Directory - Online Status of Coworkers **Presenter Tools** - Live Preview - Notifications Blocker - Remote Control - Switch Presenter **ServiceNow Apps** - ServiceNow Integration - Value **Administration** - Screen Sharing - File Sharing - Session Recording - Unattended Remote Access - Multi - Session Handling - Multi-Monitor Support **Administration** - Access Control - Web Page Navigation - Real Time Assistance **Content Management** - File Sharing - Document Collaboration - Version Control - Tagging - Knowledge Base - Surveys **Conferencing Options** - Group Live Chat - Audio Conferencing - Video Conferencing **Maintenance** - Remote Reboot - Remote Printing **Security** - Data Security - Data Masking **Agentic AI - ServiceNow Store Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance **Productivity Tools** - Task Management - Calendar - Search - Mobile - Multi-Language Support **Application Tools** - Password Protection - Recording - In-Browser Application **Communication ** - Text Chat - VoIP - Video Conference Call - Screen Annotations **Administration** - Moderation - User, Role, and Access Management - Performance and Reliability **Security** - Data Encryption - Compliance **Agentic AI - Screen Sharing** - Decision Making **Device Support** - Mobile Device Access - Multi-Platform Support - Cross-Platform **Performance** - Reporting **Administration** - Integrations - Diagnostics - Session Recording - Session Transfer - Unattended Access - File Sharing **Platform** - Cross-Platform Access - Mobile Device Access - Remote Device Control **Security** - Device Enrollment ## Top Zoho Assist Alternatives - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - 4.5/5.0 (4,006 reviews) - [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) - 4.8/5.0 (512 reviews) - [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) - 4.7/5.0 (479 reviews)