--- title: Zoho Assist Reviews meta_title: 'Zoho Assist Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 714 reviews by the users' company size, role or industry to find out how Zoho Assist works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 714 scale: '5' date_modified: '2026-07-31' parent_category: name: IT Infrastructure url: https://www.g2.com/categories/it-infrastructure --- # Zoho Assist Reviews **Vendor:** Zoho **Category:** [Remote Support Software](https://www.g2.com/categories/remote-support) **Average Rating:** 4.7/5.0 **Total Reviews:** 714 ## About Zoho Assist Zoho Assist is a cloud-based remote support and unattended access solution designed to help businesses deliver seamless IT support and manage remote devices effortlessly. Whether you're assisting customers in real time or managing unattended endpoints, Zoho Assist offers a fast, secure, and reliable platform that works across devices and operating systems. With zero setup required on the technician's end and a lightweight client for end users, Zoho Assist makes remote troubleshooting simple and efficient, no complicated configurations, no hassle. ## Zoho Assist Pros & Cons **What users like:** - Users find Zoho Assist to be extremely **user-friendly** , making it easy to set up, manage, and interact. (138 reviews) - Users value the **ease of use** in Zoho Assist, making remote access straightforward and efficient. (96 reviews) - Users appreciate the **speed and ease of use** of Zoho Assist, making remote support seamless and effective. (79 reviews) - Users find **Zoho Assist's easy setup** essential for seamless remote support, enhancing efficiency and satisfaction. (69 reviews) - Users commend the **reliability** of Zoho Assist, highlighting its easy setup and seamless connection quality. (68 reviews) - Users appreciate the **outstanding remote connection capabilities** of Zoho Assist, enhancing convenience and accessibility while traveling. (65 reviews) - Users value the **easy access** of Zoho Assist, enabling seamless support without installation hassles for clients. (64 reviews) - Setup Ease (55 reviews) - Affordable (53 reviews) - Positive Experience (43 reviews) **What users dislike:** - Users often face **remote access issues** with connection difficulties and inconvenient screen displays affecting usability. (30 reviews) - Users find the **feature limitations** of Zoho Assist frustrating, especially when advanced tools require additional purchases. (21 reviews) - Users often face **connection issues** with Zoho Assist, making remote access frustrating and difficult at times. (16 reviews) - Users find the **interface cluttered and confusing** , creating a steep learning curve for new users navigating the software. (16 reviews) - Users feel that the **expensive pricing** of Zoho Assist limits access to features, impacting its overall appeal. (14 reviews) - Users note that **improvements are needed** in performance during heavy activity and accessibility of options in Zoho Assist. (14 reviews) - Missing Features (13 reviews) - Pricing Issues (12 reviews) - Users experience **slow loading** at times, resulting in screen lag and resource consumption during connections. (12 reviews) - Users experience **slow performance** with Zoho Assist, including lag and unresponsiveness during remote connections. (12 reviews) ## Zoho Assist Reviews ### 1. Effortlessly Manage Devices, Outstanding Value **Rating:** 5.0/5.0 stars **Reviewed by:** Lawrence H. **Reviewed Date:** October 30, 2025 **What do you like best about Zoho Assist?** I love how Zoho Assist allows me to manage my devices without having to physically move from machine to machine, which saves me a significant amount of time and effort. It's incredibly convenient that I can handle all maintenance tasks from whichever device I'm currently using. The setup was simple and painless on all platforms except Android, which further enhanced my experience. The feature of not needing to physically walk back and forth between machines stands out as the best aspect for me. Zoho Assist's compatibility with various software on remote machines allows me to use Libre Office, Inkscape, Pinta, and Blender seamlessly. I also appreciate the feature-price point, which made it worthwhile to invest in the 25-device subscription. This ability to work effectively across numerous platforms without interruption establishes Zoho Assist as an unbeatable choice for my needs, and I would highly recommend it to others. **What do you dislike about Zoho Assist?** I don't like that Zoho Assist shows features that are not part of my subscription. It is frustrating when a feature appears to be available, but upon clicking, I'm prompted to upgrade. Having an easily ignorable page of additional features would be preferable. **What problems is Zoho Assist solving and how is that benefiting you?** Zoho Assist eliminates the inconvenience of physically moving between machines, allowing me to manage all maintenance issues remotely and streamline my workflow across multiple devices. ### 2. Effortless Remote Support with Zoho Assist **Rating:** 5.0/5.0 stars **Reviewed by:** Tim R. **Reviewed Date:** October 30, 2025 **What do you like best about Zoho Assist?** I appreciate Zoho Assist's capability to access remote PCs using my phone or tablet, which was a significant factor in choosing it over other vendors. Setting it up was very simple and easy to deploy, with the ability to send a link to the field for seamless installation. This ease of deployment is a standout feature for me. The software's flexibility allows me to fix issues on the fly without needing to be in front of a PC, which significantly reduces customer wait times and helps resolve issues faster. This flexibility and ease of use are key factors that would make me consider purchasing Zoho Assist again. **What do you dislike about Zoho Assist?** very little to dislike. it has solved all of the problems for us remoting into PCs **What problems is Zoho Assist solving and how is that benefiting you?** I use Zoho Assist to fix issues on the fly, resolving problems faster without needing a PC. It's easy to set up and offers flexibility with remote sessions, significantly reducing customer wait times. ### 3. Cost-Effective Remote Support with Seamless Setup **Rating:** 4.5/5.0 stars **Reviewed by:** Tony R. **Reviewed Date:** October 29, 2025 **What do you like best about Zoho Assist?** I love how Zoho Assist allows me to remote into users' systems quickly without any pop-ups that block me from accomplishing necessary tasks. This efficiency is crucial, as other tools we've tried often interfere with our work. Additionally, managing our account is seamless; I appreciate being able to easily distribute licenses to my team members, with around 30 users, without any problems. The onboarding process was straightforward, thanks to an informative 30-minute introductory call that covered the essentials. The ability to provide unattended access is another standout feature that enhances our troubleshooting capability. From an administrative perspective, the system is incredibly user-friendly, allowing me to manage team access effortlessly. My team is enthusiastic about Zoho Assist and relies on it daily, which speaks volumes about its utility and reliability. The competitive pricing was also a major factor that influenced our choice, as it provided the best value compared to other vendors. **What do you dislike about Zoho Assist?** The main concern I have with Zoho Assist is the pricing. The decision to initially choose the service was heavily influenced by the cost compared to other vendors. However, I express a desire for price decreases, indicating that the current pricing model might be slightly above what I consider ideal. **What problems is Zoho Assist solving and how is that benefiting you?** Zoho Assist enables quick remote access to user laptops without disruptive pop-ups, streamlining support and troubleshooting. This ease of management and efficient user onboarding benefits my team, who use it daily and love its functionality. ### 4. Reliable Remote Support with Room for UI Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Rasika W. **Reviewed Date:** October 29, 2025 **What do you like best about Zoho Assist?** I find Zoho Assist incredibly valuable as it allows me to connect to devices remotely, which is essential in assisting with IoT devices. The capability to perform remote connections is beneficial for my day-to-day tasks as it streamlines support processes significantly. I also appreciate the file transfer feature, which enhances the efficiency of my operations by enabling quick and secure sharing of necessary files. Additionally, the management features of Zoho Assist stand out because they enable us to distinguish different user privileges. This is crucial for maintaining security and operational coherence. Finally, my positive experience with the product, coupled with great interactions with the sales team, reinforces my desire to continue using Zoho Assist. The ease of setup was another positive aspect, as I did not find it difficult to initiate the use of the software. **What do you dislike about Zoho Assist?** I dislike the current portal's user interface. I believe it needs to be more polished, which would make it more helpful and user-friendly. **What problems is Zoho Assist solving and how is that benefiting you?** I use Zoho Assist to connect to devices remotely and for file transfers, which streamlines management with its management features and user privilege distinctions. ### 5. Cost-Effective Solution That Meets All Our Needs **Rating:** 4.0/5.0 stars **Reviewed by:** Kevin L. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2025 **What do you like best about Zoho Assist?** It is extremely cost effective and accomplishes everything we need it to do. **What do you dislike about Zoho Assist?** The file transfer is a little cumbersome. Other remote access software I have used allowed me to drag files out of a folder on my computer and into a folder on the destination computer. With Zoho Assist, I need to open the interface and set a destination, but for the cost savings I can deal with it. **What problems is Zoho Assist solving and how is that benefiting you?** I have a dozen or so computers that I need to manage in a retail store. Zoho Assist lets me do that without the need to be physically present, and since it is something I only need to do once or twice a month, the cost savings over other options we have used are significant. ### 6. Very Powerful Application **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2026 **What do you like best about Zoho Assist?** Remote Assist is brilliant. It copes very well with different screen resolutions. I was able to remote to my multi-monitor desk without any problems. Once you get the hang of it, adding devices is easy to implement. Everything is fully integrated in the browser. If you get stuck, they have great customer support. I'm frequently out of the office but can share the same sign-in. **What do you dislike about Zoho Assist?** Many features in the menus which pop up a buy now, I wish they could be greyed out. **What problems is Zoho Assist solving and how is that benefiting you?** Customer remote support. ### 7. Zoho Assist Makes Unattended Access and Remote Connections Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** February 26, 2026 **What do you like best about Zoho Assist?** Zoho Assist Unattended Access control panel is very easy to use. The deployment guides were very good and we now automatically deploy to each new machine. Creating a connection to a remote device is a breeze. We use it multiple times a week. **What do you dislike about Zoho Assist?** Sometimes upon attempting to minimse the size bars, they can "pop" back out again which can be a little frustrating. **What problems is Zoho Assist solving and how is that benefiting you?** We use Zoho Assist over a large site. It is very convenient to not have to spend 5-10 minutes locating the machine with an issue. ### 8. Reliable and Simple Remote Support, but Needs More Flexibility and Faster Speeds **Rating:** 4.5/5.0 stars **Reviewed by:** Sekhar C. | Assistant General Manager, Enterprise (> 1000 emp.) **Reviewed Date:** October 18, 2025 **What do you like best about Zoho Assist?** The best about Zoho Assist is its simplicity and reliability in providing secure remote access. It’s lightweight, works smoothly across different platforms, and doesn’t require complex setup or VPNs. The tool’s strong security, session recording, and unattended access features make it ideal for IT administration and remote troubleshooting. Its browser-based interface and seamless integration with other Zoho products make managing support sessions fast, efficient, and user-friendly. **What do you dislike about Zoho Assist?** What I dislike about Zoho Assist is that the connection speed can occasionally lag on slower networks, especially during large file transfers or screen refreshes. Customization options for branding and session settings are somewhat limited, and integrating with non-Zoho tools can require extra setup. It should be more flexible with user management. Infact the Zoho Directory services should be free and integrated. Overall, while it’s reliable for routine remote support, there’s room for improvement in performance consistency and advanced configuration flexibility. **What problems is Zoho Assist solving and how is that benefiting you?** Zoho Assist helps solve the problem of providing quick and secure remote IT support without needing to be physically present. It allows me to access, troubleshoot, and manage systems from anywhere, saving time and reducing downtime for users. The unattended access feature is especially useful for maintaining servers and performing updates after hours. By centralizing remote sessions, logging activities, and ensuring data security, it improves overall IT efficiency, responsiveness, and transparency in support operations. ### 9. Affordable Unattended Remote Access with Great Pricing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Zoho Assist?** Coming from TeamViewer, the Unattended Access is much more affordable and seems to be much less of a system resources hog, and I'm very happy with the pricing. **What do you dislike about Zoho Assist?** I pay a lot for all of my unattended computers so I'm disappointed that I can only use one Remote Support session at a time because I'm on a "free" version **What problems is Zoho Assist solving and how is that benefiting you?** I provide remote IT assistance. ### 10. Great Remote Support Software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 11, 2025 **What do you like best about Zoho Assist?** Zoho Assist has proven to be an outstanding remote support tool that offers both reliability and ease of use. Its intuitive interface makes connecting with clients seamless, while the robust security measures ensure that all sessions are safe and secure. One of the standout features is its cross-platform support, allowing smooth remote access across various devices. The quick setup and minimal latency enhance the user experience, making troubleshooting efficient and hassle-free. Additionally, the file transfer capabilities and multi-monitor navigation are incredibly useful for IT professionals handling complex systems. Customer support from Zoho Assist is commendable, offering timely assistance whenever needed. Whether you’re a small business or a large enterprise, Zoho Assist scales effectively to meet diverse needs. Overall, Zoho Assist is a top-tier remote support solution, combining powerful features with user-friendly design. Highly recommended for anyone seeking a dependable remote access tool. **What do you dislike about Zoho Assist?** I find Zoho Assist to be somewhat lacking in a few areas. The user interface feels a bit outdated and not as intuitive as some of its competitors, making it challenging for new users to navigate. **What problems is Zoho Assist solving and how is that benefiting you?** Zoho Assist is helping me solve the challenge of remotely accessing and managing devices effectively. It addresses the difficulties associated with providing technical support over distances, enabling seamless troubleshooting, file transfers, and real-time assistance. Whether you're supporting clients, customers, or internal team members, Zoho Assist eliminates the need for in-person visits, reduces downtime, and enhances productivity through secure, on-demand remote sessions. ### 11. The best Remote Support Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Carlos G. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2025 **What do you like best about Zoho Assist?** I have been a user of several tools to provide remote support to my clients and ZOHO Assist is by far the most practical of all. It allows me a quick connection and control of my clients' computers, access to multiple screens, without delay and without the connection being heavy, super easy to implement, and my clients are very satisfied with the support I provide. I recommend it 100%. **What do you dislike about Zoho Assist?** So far I haven't found anything I don't like, and I've been a user for almost a year. **What problems is Zoho Assist solving and how is that benefiting you?** OS troubleshooting, antivirus, antimalware implementations, patch installation, remote support to users of applications, solve problems by corrupt software, install/uninstall software, drivers, hardware components and plugins among other. ### 12. Easy Access without a difficult Installation **Rating:** 4.0/5.0 stars **Reviewed by:** Castellanos L. | It Support Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2025 **What do you like best about Zoho Assist?** Easy to get into the app and the emails to get access to a computer are a good idea to have control over customer services tickets **What do you dislike about Zoho Assist?** I haven't been able to check if it can be turned on automatically. **What problems is Zoho Assist solving and how is that benefiting you?** Help in the internall customer service ### 13. zoho everythang **Rating:** 5.0/5.0 stars **Reviewed by:** Sterling E. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** September 03, 2025 **What do you like best about Zoho Assist?** Zoho Assist has a 1 button assist that automatically sends an email to clients... and when downloading, and then opening, and yes agree next, etc is too much for some clients - i can bill them monthly for the unattended remote access for quicker easier support for my clients... i use it all the time... **What do you dislike about Zoho Assist?** nothing, there's even a ph# for support if you need... it's very affordable too... i love the micro transaction model... **What problems is Zoho Assist solving and how is that benefiting you?** troubleshooting user issues- letting me see what they're seeing / doing. it gives me quick remote access to my own systems as well... i made a suggestion a long time ago about scrolling happening double per click & they fixed that very quickly, very impressed with development to production for certain things... great team ### 14. Great. I quickly checked between my Macbook and iMac desktop. Now going to try a remote site. **Rating:** 5.0/5.0 stars **Reviewed by:** Dennis D. | Producer at Studio, Small-Business (50 or fewer emp.) **Reviewed Date:** January 08, 2026 **What do you like best about Zoho Assist?** I appreciated how quickly I was able to set it up, both for local and remote use. I also found it very useful to view my local screen alongside the remote one at the same time. **What do you dislike about Zoho Assist?** I didn't encounter anything particularly negative or disappointing. The product performed just as expected. **What problems is Zoho Assist solving and how is that benefiting you?** I decided to give it a try to see how it measures up against other options. ### 15. Quick Unattended Access Don't need to Drive to clients **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2026 **What do you like best about Zoho Assist?** The quick ease I can install the unattended access module from the remote user session. It allows me to come back to clients when they are not available **What do you dislike about Zoho Assist?** Wish it allowed licenses to activate and deactivate without uninstalling. Sometimes I am close to my limit and just need a few more days with more remote clients. **What problems is Zoho Assist solving and how is that benefiting you?** Driving to clients is not viable as congestion in the city stops me from visiting many clients a day ### 16. Fast, secure and free to start! **Rating:** 5.0/5.0 stars **Reviewed by:** Mark H. | IT Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2026 **What do you like best about Zoho Assist?** It's incredibly easy to get connected to one of my clients devices. It's free to start. **What do you dislike about Zoho Assist?** I wish I could be able to control my clients iOS devices, not just screen share. **What problems is Zoho Assist solving and how is that benefiting you?** Getting connected to my clients devices fast. Easy onboarding new customers. ### 17. Zoho Makes Daily Tasks Effortless and Organized **Rating:** 5.0/5.0 stars **Reviewed by:** Theodore T. | Account Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** December 24, 2025 **What do you like best about Zoho Assist?** Zoho is great. I use it daily and really appreciate how easy and user-friendly it is. The interface is clean, and it helps me stay organized without getting in the way. **What do you dislike about Zoho Assist?** Customization can feel limited unless you spend time configuring it. sometimes the malwarebytes blocks the tools **What problems is Zoho Assist solving and how is that benefiting you?** remote support - i cant find my printer - i cant do this with an application - it is wonderful and i highly recommend it. ### 18. Seamless and Cost-Effective Unattended Remote Access **Rating:** 5.0/5.0 stars **Reviewed by:** Greg D. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2026 **What do you like best about Zoho Assist?** I like that Zoho Assist is easy to install and use, making the setup process seamless and fast, especially with tools like GPO for deployment. The unattended access feature is great as it allows us to work on systems without the end user being present, which is super convenient. I also appreciate that it's less expensive than competing products, which is definitely a plus. **What do you dislike about Zoho Assist?** Nothing **What problems is Zoho Assist solving and how is that benefiting you?** Zoho Assist provides remote connectivity, allowing our support to resolve issues without being onsite. ### 19. Quick, Easy to Use, and Helpful for Clients **Rating:** 4.5/5.0 stars **Reviewed by:** Rohan E. | Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2026 **What do you like best about Zoho Assist?** quick and easy to use, could assist clients **What do you dislike about Zoho Assist?** licensing, best support util for our use **What problems is Zoho Assist solving and how is that benefiting you?** supporting multiple os ### 20. UNATTENED ACCESS IS A BIG WIN **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** September 29, 2025 **What do you like best about Zoho Assist?** Zoho Assist is incredibly quick to set up and rock-solid once running. The best part for me is the combination of stable remote sessions and unattended access — I can jump into a user’s system or a server at any time without disrupting workflows. It integrates smoothly with other Zoho apps, which makes our IT support flow much leaner. For the price point, it delivers features that rival much more expensive tools **What do you dislike about Zoho Assist?** The main downside is that performance dips when handling heavy screen activity or large file transfers — you’ll notice a lag if the user is running video or CAD apps. The interface could also be more polished; some options feel buried, and first-time users need a bit of guidance. Advanced features like deeper automation and custom branding are locked behind higher-tier plans, which can be frustrating when you just want to standardize the user experience across clients. Support is generally helpful but can be hit-or-miss in responsiveness **What problems is Zoho Assist solving and how is that benefiting you?** Zoho Assist helps us bridge the gap between IT and end users spread across different locations. With unattended access, I can patch servers, troubleshoot machines, or push updates outside business hours without needing someone physically on site. For day-to-day support, it cuts response time drastically — instead of walking a non-technical user through steps over the phone, I can just hop on their system and fix it in minutes. The result is less downtime, faster resolution, and happier employees. The cost savings are real too — we’ve avoided multiple site visits and reduced overall IT workload. ### 21. Remote Access for my small business **Rating:** 4.5/5.0 stars **Reviewed by:** Olesia G. | Administrative Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2025 **What do you like best about Zoho Assist?** For my purposes, the most useful thing about Zoho was that it allowed me to easily, securely and quickly connect to a remote computer on a daily basis and perform my tasks for my business partner. My partner quickly figured out how to give access to his computer and then all he had to do was turn on the computer so that I could connect remotely. Also the support service was fast, detailed and friendly when I was just deciding to try Zoho. **What do you dislike about Zoho Assist?** In the free version I couldn't use all the features, see the full connection log and reconnect on my own after a lunch break. Maybe I didn't figure out how to do it. I had trouble understanding some of the tools or icons, what they meant and how exactly they would work if I clicked on them. **What problems is Zoho Assist solving and how is that benefiting you?** I use Zoho Assist for Remote Access. There is no this type of purposes above. With Zoho I could have a remote access to the files of my partner, work with CRM that is not accessible from the outside. My partner and I were able to keep our businesses running and maintain our partnership. It was also important to me that Zoho provides a secure connection according to all necessary standards, since I work with medical files. ### 22. Very good review **Rating:** 5.0/5.0 stars **Reviewed by:** Trey C. | None, Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2026 **What do you like best about Zoho Assist?** Its very helpful for my needs as a single person. Its not just useable by a company. **What do you dislike about Zoho Assist?** Theres not much that i do dislike anything i dislike would just be a minor annoyance. **What problems is Zoho Assist solving and how is that benefiting you?** That i cant acsess my desktop to do work when im out and about. ### 23. Great product at a fraction of the cost **Rating:** 5.0/5.0 stars **Reviewed by:** Geyer M. | Media Director, Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2025 **What do you like best about Zoho Assist?** Zoho Assist has been instrumental in allowing us to work remotely. We have over a dozen computers that we need access to on a weekly basis, and we can log in from anywhere. We did a bunch of research and settled on Zoho Assist because of the price and ease of use. The unattended access program is lightweight, and both computer and mobile apps are easy to use. **What do you dislike about Zoho Assist?** The only thing we've noticed is using a browser to log in and control machines can be a little quirky. Nothing major, but the app works better. **What problems is Zoho Assist solving and how is that benefiting you?** There are times when a user is unsure about what to do, and we can log in and walk them through a process. Also, we cannot always be in the building for everything, but can remotely access and screen share to get jobs done. ### 24. Effortless Setup and Seamless Connectivity **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** December 23, 2025 **What do you like best about Zoho Assist?** How easy it is to setup and connect to and start assisting right away. Any time one of our users has an issue we go to unattended see their machine and in 10 seconds looking at their desktop. Setup is simple and unobtrusive to the user and the number of things i can do when connected is great. We use it many times a day. Any questions we have the support is right there and responds immediately. **What do you dislike about Zoho Assist?** Sometimes in different browsers users have difficulty finding the download. **What problems is Zoho Assist solving and how is that benefiting you?** We support a 10 person office and it allows us to get on the pc and see the issue that the user is having without them trying to explain it and us guessing as to what may be the solution. The speed and quality of the sessions are excellent and it makes support a breeze. ### 25. Fast and easy remote support tool **Rating:** 5.0/5.0 stars **Reviewed by:** Mathew F. | Technical Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2025 **What do you like best about Zoho Assist?** Zoho Assist makes remote support simple and efficient. The interface is clean and intuitive, so it doesn’t take long to get up and running. Implementation was very straightforward, and we were able to start using it productively almost immediately. I particularly like how easy it is to invite end users into a session - most clients find it simple, even if they’re not tech-savvy. The performance is solid, with minimal lag, and the ability to transfer files during a session is extremely useful. We use it frequently, and it’s been consistently reliable. Customer support has also been responsive and helpful whenever we’ve had questions. The integration with other Zoho apps and third-party tools is another plus, making it flexible for different environments. **What do you dislike about Zoho Assist?** Honestly, I haven’t found anything negative - Zoho Assist does exactly what I need it to and works consistently well. **What problems is Zoho Assist solving and how is that benefiting you?** Zoho Assist helps us provide fast and reliable remote support without the need to travel onsite, which saves a huge amount of time and cost. Screen sharing makes it simple to walk users through issues in real time, and remote access allows us to resolve problems quickly before they become bigger disruptions. It has improved our response times, reduced downtime for clients, and made the whole support process smoother and more efficient. ### 26. Zoho Assist - Solving Time Critical Support Sessions **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2025 **What do you like best about Zoho Assist?** The platform was very user friendly for both the tech and client. There were no glitches, disconnections or issues in a session that lasted over an hour. **What do you dislike about Zoho Assist?** It's not entirely intuitive on the functions and features during the initial use, and we can't test the features while working with a client. I'll have to look for demos or connect with a known user to test all the features. **What problems is Zoho Assist solving and how is that benefiting you?** We need to be able to connect and assist clients for an extended period of time, with ease of use for both the tech and client. So far, Zoho Assist appears to be the platform of choice for our business needs. ### 27. Reliable Remote Access with Smooth Cross-Platform Deployment **Rating:** 5.0/5.0 stars **Reviewed by:** Barry D. | Director, Information Technology and Marketing Ops, Mid-Market (51-1000 emp.) **Reviewed Date:** November 03, 2025 **What do you like best about Zoho Assist?** Zoho Assist is a reliable remote assistant. Connections made to remote sessions are very responsive, with minimal lag. Our environment is a mix of Windows and macOS, and deployment to both operating systems is relatively easy considering the restrictions within macOS. Zoho's customer service is attentive when addressing technical issues. **What do you dislike about Zoho Assist?** While understandable, macOS clients sometimes require a system restart to get a reliable connection. These same clients can stop reporting back, requiring a redeployment. **What problems is Zoho Assist solving and how is that benefiting you?** Our organization utilizes Zoho Assist for IT and application support across various platforms. ### 28. Well-Priced and Easy to Start Sessions **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2026 **What do you like best about Zoho Assist?** It is priced well and easy to start a session. **What do you dislike about Zoho Assist?** It can' be tricky for a user to join the session. **What problems is Zoho Assist solving and how is that benefiting you?** Accessing IP phone's web interface directly via their computers. ### 29. Fantastic, User-Friendly Mobile Experience **Rating:** 5.0/5.0 stars **Reviewed by:** GURU P. | Accountant, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2026 **What do you like best about Zoho Assist?** User friendly app first time tried on mobile connect. fentastic **What do you dislike about Zoho Assist?** Nothing to say about dislike. In future if I find anything surely will be sharing. **What problems is Zoho Assist solving and how is that benefiting you?** No problem as of now ### 30. A Game-Changer for Reducing Multi-Location Management Workload **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** September 02, 2025 **What do you like best about Zoho Assist?** What I Like Very easy to use, even for staff who aren’t tech-savvy. The session recording feature is great for keeping records and for training purposes. Remote management across multiple locations has significantly reduced on-site support time and effort. **What do you dislike about Zoho Assist?** What I Dislike If I had to mention one thing, it would be the lack of a feature to execute scripts across multiple devices simultaneously, which would make bulk changes much easier. **What problems is Zoho Assist solving and how is that benefiting you?** Problems Solved Managing and troubleshooting devices across multiple locations used to require significant on-site visits and time-consuming coordination. Lack of centralized control made it difficult to standardize support processes and maintain consistency. Benefits Reduced on-site workload: Remote access eliminated the need for frequent physical visits, saving both time and travel costs. Improved efficiency: Quick and easy remote sessions allow issues to be resolved faster. Better accountability and training: The session recording feature helps document support activities and can be used for staff training. Simplified operations: Even non-technical staff can use the tool effectively, reducing dependency on IT specialists. ### 31. Effortless for End Users with Great Chat and Audio Features **Rating:** 4.0/5.0 stars **Reviewed by:** Roger B. | Owner, IT Consulting Company, Mid-Market (51-1000 emp.) **Reviewed Date:** January 08, 2026 **What do you like best about Zoho Assist?** The ease of use for end users is the most important aspect of zoho assist. Also chat/audio functionality are important as well. **What do you dislike about Zoho Assist?** I wish there was a way to have administrator privileges easier to manage. it can be burdensome to elevate rights. Also, cut/paste and file transfer functionality could be improved **What problems is Zoho Assist solving and how is that benefiting you?** Remote users--I do not want to pay for an O365 license that includes remote support, and Quick Assist has limited functionality. Zoho assist is cost effective, particularly for the number of technicians needed for our users, ### 32. Essential Tool for SMB IT Teams and Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Appzinmotion L. | Software Development Labs, Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2025 **What do you like best about Zoho Assist?** It's very Useful for an SMB's IT Team for Customer services and IT Support. Highly recommended to use Zoho Assist for team meetings and easy team collaboration. **What do you dislike about Zoho Assist?** I am interested in contributing to product reviews and helping improve the product. Please reach out to set up a feedback meeting with our IT team at appzinmotion@gmail.com. **What problems is Zoho Assist solving and how is that benefiting you?** We are using it for our team meetings, clients' IT support, and easy remote IT team management. ### 33. Effortless Screen Sharing for Seamless Issue Resolution **Rating:** 5.0/5.0 stars **Reviewed by:** Mohana S. | Executive IT, Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2025 **What do you like best about Zoho Assist?** We are able to share the screen with third-party users for issue resolution, and they can join through a link or the APK using their customer login **What do you dislike about Zoho Assist?** Sometimes it takes several minutes to initialize the session, even though our company is using a fiber internet connection **What problems is Zoho Assist solving and how is that benefiting you?** These are day-to-day related issues, but we are able to log in and resolve them effectively. ### 34. Great Separate Window Option for Multi-Screen Setups **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Executive Office | Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2026 **What do you like best about Zoho Assist?** The separate window option is great for multi-screen setups. **What do you dislike about Zoho Assist?** It could be a little faster. At times, it felt delayed and less responsive than I expected. **What problems is Zoho Assist solving and how is that benefiting you?** accessing my personal computers ### 35. Zoho Assist - Great Tool that is So Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2025 **What do you like best about Zoho Assist?** This no install tool has helped our company provide seamless support to our clients without the need to install any software or utilities that bog down they systems. Clients love it, find it easy to use and have raved about the support we have been able to offer in a very short window. Love it. Price per technician is great compared to the other tools we evaluated **What do you dislike about Zoho Assist?** Granting the Admin rights is the only thing that is a tad cumbersome, requiring the end user to approve the elevation is really not necessary, we could not help them if they say no, so it should be an automatic elevation and not require intervention by the end user. Being able to connect with the Admin credentials before the session starts or during the connection process would make this a more seamless process **What problems is Zoho Assist solving and how is that benefiting you?** End-User Support issues is our primary use right now, also has helped in allowing use to see the number of machines that require updates ### 36. Reliable and Simple Remote Support with Excellent Assistance **Rating:** 5.0/5.0 stars **Reviewed by:** James R. **Reviewed Date:** December 16, 2025 **What do you like best about Zoho Assist?** I love how easy Zoho Assist is to set up and its reliability is beyond expectations. The simplicity of the software is top-notch, making it straightforward after moving from another software. The Zoho support team is excellent, providing great assistance when needed. I appreciate how dispatching and remote support for my clients is seamless, which is a must in my business. **What do you dislike about Zoho Assist?** I experience lag times and timeouts during remote sessions, but reconnecting is simple and fast. **What problems is Zoho Assist solving and how is that benefiting you?** Zoho Assist is simple to set up and reliable, providing essential remote support for client troubleshooting and assistance. ### 37. Effortless Setup and Powerful Ticketing with Zoho Desk **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2025 **What do you like best about Zoho Assist?** I've been testing out the Zoho Desk trial and I'm genuinely impressed with how much they pack into it. Right from the start, the setup was surprisingly easy. I was able to get my support channels (like email and a customer portal) running much faster than I expected. My team and I have been testing the ticketing system, and it's been fantastic for keeping track of requests. It's clean, fast, and makes collaboration simple. **What do you dislike about Zoho Assist?** While having so many tools is a huge plus, the interface can feel a little cluttered at first, and there seems to be a bit of a learning curve to figure out where everything is and how to set up the more advanced automations. It might be overwhelming for a brand new user who just wants a simple inbox. **What problems is Zoho Assist solving and how is that benefiting you?** It's given me a great feel for how Zoho Desk can help us organize our customer support. Definitely worth trying if you're looking for a new helpdesk solution ### 38. Easy to use, fast and secure. **Rating:** 4.5/5.0 stars **Reviewed by:** Rajeev A. | CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2025 **What do you like best about Zoho Assist?** This tool is easy to use, fast, and provides secure remote support. **What do you dislike about Zoho Assist?** Some options are buried within the menu, making them less accessible when working. It would be better if these features were easier to reach during use. **What problems is Zoho Assist solving and how is that benefiting you?** This tool helps save both time and money. Rather than having to visit the site in person, it allows for remote sessions to be conducted easily, making it simple to resolve issues or provide support. ### 39. Effortless Login and Unattended Support for All Users **Rating:** 5.0/5.0 stars **Reviewed by:** Steve S. | Managing Member, Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2025 **What do you like best about Zoho Assist?** Super easy to login and quickly add unattended support. Use this service with non-technical users. **What do you dislike about Zoho Assist?** Having to click to the unattended support seems like we are duplicating access. **What problems is Zoho Assist solving and how is that benefiting you?** This has been a major time saver to quickly gain access to the screen to see what issues the client is experiencing. Older users are non-technical. This makes it easy to understand and has privacy to address that concern. ### 40. Reliable Remote assist software **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2025 **What do you like best about Zoho Assist?** Fast and reliable, the free version provides enough features that most independent freelance IT professionals won't need to upgrade to the paid version. It even allows a limited number of unattended connections, so you can always access a client computer or remote server when needed. There are several ways to connect, including sending a ready-to-install app or using the web interface. **What do you dislike about Zoho Assist?** I understand that Zoho has no alternative, but when connecting to a new computer, users are required to follow steps to enable screen recording and adjust privacy settings. Some end users become concerned or uneasy when they encounter the term “screen recording.” **What problems is Zoho Assist solving and how is that benefiting you?** Instant support makes things much easier by saving time and eliminating the hassle of travel, while also ensuring clients receive fast resolutions. ### 41. Intuitive and Self-Explanatory—So Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2026 **What do you like best about Zoho Assist?** Ease of use. Intuitive, Self-explanatory **What do you dislike about Zoho Assist?** I can't find one currently. As a user of Unattended access professional plan. I am pretty much satisfied with the functionality. **What problems is Zoho Assist solving and how is that benefiting you?** We didn’t have any remote support software in place to support our retail POS unit and its users. I tried the Zoho Assist trial, and it gave us the opportunity to connect with users easily and provide the support they needed. ### 42. Amazing and speedy tools than others **Rating:** 5.0/5.0 stars **Reviewed by:** mahmoud a. | System admin, Small-Business (50 or fewer emp.) **Reviewed Date:** January 07, 2026 **What do you like best about Zoho Assist?** Easy to push over the users endpoint and devices **What do you dislike about Zoho Assist?** Resolution remote desktop is a little bit blur and it needs to be more clear. **What problems is Zoho Assist solving and how is that benefiting you?** Enabling secure desktop and using CMD as admin to as a tool. Also audio and video calls ### 43. A breath of fresh air in remote access software! **Rating:** 5.0/5.0 stars **Reviewed by:** Matt A. | Technical Director, Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2025 **What do you like best about Zoho Assist?** I moved fro Teamviewer to Zoho Assist (already had the ticketing system) and not only is it a third of the price, I think it is faster and very user friendly, cannot recommend it enough! Customer support is superb, they reply quickly and with the answers. Very easy to setup, lots of great features and easy integration with the ticketing system fro Zoho. **What do you dislike about Zoho Assist?** to be totally honest, as of yet I have not really found any downsides, well none that affect me. **What problems is Zoho Assist solving and how is that benefiting you?** we needed a cost effective remote support solution, Zoho Assist fullfilled that need. ### 44. Effortless Remote Support, but Connectivity Hiccups **Rating:** 4.0/5.0 stars **Reviewed by:** Andrea W. **Reviewed Date:** December 17, 2025 **What do you like best about Zoho Assist?** I use Zoho Assist to connect with customers quickly and assist them with small issues on their computers. I really appreciate the ease of use, as the initial setup was very easy. The feature we value the most is remote assist because it usually requires our assistance. **What do you dislike about Zoho Assist?** When away from my personal computer, I tried to connect through the website, and it is very difficult sometimes to make the connection. **What problems is Zoho Assist solving and how is that benefiting you?** I use Zoho Assist to quickly connect with customers on their computers and help them fix small issues. ### 45. Affordable and User-Friendly—Perfect for My Needs **Rating:** 5.0/5.0 stars **Reviewed by:** Maksim K. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2025 **What do you like best about Zoho Assist?** Its extremely affordable, really easy to use. **What do you dislike about Zoho Assist?** For what I need to use it for I do not have any dislikes. **What problems is Zoho Assist solving and how is that benefiting you?** I needed a way to remote into my clients devices when Im on the move and at home. I didn't want to have to pay thousands of dollars to be able to do one simple thing. Zoho Assist allows me to do exactly that for a very affordable price. ### 46. Perfect Remote Support Tool with Easy Setup **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Architecture & Planning | Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2025 **What do you like best about Zoho Assist?** I find Zoho Assist to be a perfect fit for my needs, providing a wide array of options and features that are completely satisfactory. The remote support is particularly valuable to me, as it allows me to effectively take control and solve clients' problems remotely. The initial setup of Zoho Assist was extremely easy, streamlining the onboarding process. Overall, the platform has exceeded my expectations and I am highly likely to recommend it to others. **What do you dislike about Zoho Assist?** sometimes the screen sharing get disconnected by itself **What problems is Zoho Assist solving and how is that benefiting you?** I use Zoho Assist for remote support to take control and solve clients' problems effectively. ### 47. Fast, Reliable, and Cost-Effective Support with Zoho Assist **Rating:** 5.0/5.0 stars **Reviewed by:** Narasimha Murthy R. | Proprietor, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2025 **What do you like best about Zoho Assist?** Zoho assis is the best for support customers on time and without atendees. fast, reliable, cost effective and value for money. compared to other apps this is the best choice for me. **What do you dislike about Zoho Assist?** File transfer can be made like local data transfer. **What problems is Zoho Assist solving and how is that benefiting you?** Mainly attendees to give access to support engineers, major issue is got solved by Zoho Assis in a easy way ### 48. One of the best options for Remote Support **Rating:** 5.0/5.0 stars **Reviewed by:** Nelson V. | IT Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2025 **What do you like best about Zoho Assist?** One of the best of Zoho Assist is the price, I don't think any product right now can beat it. Also, it is easy to use and manage. I don't remember the last time that I needed support from Zoho; it is very reliable. I use it almost every day. **What do you dislike about Zoho Assist?** Sometimes, when I remote to a system from a mobile, the keyboard function does not work correctly. **What problems is Zoho Assist solving and how is that benefiting you?** I need to manage multiple computers in different places. ### 49. Easy to Use and Perfect for Quick Connections **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin M. | Senior Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Zoho Assist?** Easy to use overall. Best for quick connections. **What do you dislike about Zoho Assist?** Nothing really. Everything works great for me **What problems is Zoho Assist solving and how is that benefiting you?** solving remote access issues for my clients. ### 50. Effortless Remote Access with ZOHO—No Downsides After Years of Use **Rating:** 5.0/5.0 stars **Reviewed by:** Leea E. | Controller, Mid-Market (51-1000 emp.) **Reviewed Date:** October 28, 2025 **What do you like best about Zoho Assist?** It is so easy to use. I love that I can log into my work computer form anywhere and it be in real time with minimal lag. **What do you dislike about Zoho Assist?** I have not found any downside to ZOHO and we have been a customer for a few years now. **What problems is Zoho Assist solving and how is that benefiting you?** Zoho has been instrumental in allowing us to work from home whenever we are unable to come into the office for different reasons. ## Zoho Assist Discussions - [Is there an app that runs where I ca connect with my account without using browser.](https://www.g2.com/discussions/25147-is-there-an-app-that-runs-where-i-ca-connect-with-my-account-without-using-browser) - 1 comment, 1 upvote - [The lag time to connect is REALLY slow. Anything I can do to improve that?](https://www.g2.com/discussions/the-lag-time-to-connect-is-really-slow-anything-i-can-do-to-improve-that) - 7 comments, 1 upvote - [Will connection times be improved.](https://www.g2.com/discussions/12824-will-connection-times-be-improved) - 1 comment, 1 upvote - [What is Zoho Assist used for?](https://www.g2.com/discussions/what-is-zoho-assist-used-for) - 1 comment - [View Zoho Assist pricing details and edition comparison](https://www.g2.com/products/zoho-assist/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-02+14%3A59%3A30+-0500&secure%5Bsession_id%5D=25d66004-d290-4e58-846c-a7587b98ba7a&secure%5Btoken%5D=fb8231684ec1238b461c21a5dba0f144f2a66df09f2acbf109a3191a3bef9fcb&format=llm_user) ## Zoho Assist Integrations - [Acronis Cyber Protect](https://www.g2.com/products/acronis-acronis-cyber-protect/reviews) - [Bigin by Zoho CRM](https://www.g2.com/products/bigin-by-zoho-crm/reviews) - [FreePBX](https://www.g2.com/products/freepbx/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) - [ManageEngine ServiceDesk Plus MSP](https://www.g2.com/products/manageengine-servicedesk-plus-msp/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [Microsoft SQL Server](https://www.g2.com/products/microsoft-sql-server/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [One to One Plus](https://www.g2.com/products/one-to-one-plus/reviews) - [Spectrum](https://www.g2.com/products/trimble-spectrum/reviews) - [Teams Manager for Microsoft Teams](https://www.g2.com/products/teams-manager-for-microsoft-teams/reviews) - [Test IO](https://www.g2.com/products/test-io/reviews) - [VirtualBox](https://www.g2.com/products/virtualbox/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zoho Calendar](https://www.g2.com/products/zoho-calendar/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - [Zoho Desk SSIS Components by Devart](https://www.g2.com/products/zoho-desk-ssis-components-by-devart/reviews) - [Zoho Mail](https://www.g2.com/products/zoho-mail/reviews) - [Zoho Meeting](https://www.g2.com/products/zoho-meeting/reviews) ## Zoho Assist Features **Communication** - Status Updates - Instant Messaging - Activity Feed - Notifications - Comments and Voting - Discussions - User Directory - Online Status of Coworkers **Presenter Tools** - Live Preview - Notifications Blocker - Remote Control - Switch Presenter **ServiceNow Apps** - ServiceNow Integration - Value **Administration** - Screen Sharing - File Sharing - Session Recording - Unattended Remote Access - Multi - Session Handling - Multi-Monitor Support **Administration** - Access Control - Web Page Navigation - Real Time Assistance **Content Management** - File Sharing - Document Collaboration - Version Control - Tagging - Knowledge Base - Surveys **Conferencing Options** - Group Live Chat - Audio Conferencing - Video Conferencing **Maintenance** - Remote Reboot - Remote Printing **Security** - Data Security - Data Masking **Agentic AI - ServiceNow Store Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance **Productivity Tools** - Task Management - Calendar - Search - Mobile - Multi-Language Support **Application Tools** - Password Protection - Recording - In-Browser Application **Communication ** - Text Chat - VoIP - Video Conference Call - Screen Annotations **Administration** - Moderation - User, Role, and Access Management - Performance and Reliability **Security** - Data Encryption - Compliance **Agentic AI - Screen Sharing** - Decision Making **Device Support** - Mobile Device Access - Multi-Platform Support - Cross-Platform **Performance** - Reporting **Administration** - Integrations - Diagnostics - Session Recording - Session Transfer - Unattended Access - File Sharing **Platform** - Cross-Platform Access - Mobile Device Access - Remote Device Control **Security** - Device Enrollment ## Top Zoho Assist Alternatives - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - 4.5/5.0 (4,004 reviews) - [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) - 4.8/5.0 (512 reviews) - [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) - 4.7/5.0 (479 reviews)