--- title: Zipline Reviews meta\_title: 'Zipline Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 149 reviews by the users' company size, role or industry to find out how Zipline works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 149 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Retail url: https://www.g2.com/categories/retail --- ### Zipline Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **effective communication tools** in Zipline, enhancing collaboration and engagement across teams and locations. [(16 mentions)](https://www.g2.com/products/zipline/reviews?filters%5Bsentiment_snippet%5D=1699403&qs=pros-and-cons#reviews) Users commend the **ease of use** of Zipline, leading to quick adoption and enhanced team engagement. [(14 mentions)](https://www.g2.com/products/zipline/reviews?filters%5Bsentiment_snippet%5D=1699457&qs=pros-and-cons#reviews) Users praise Zipline for its **comprehensive organization and user-friendly interface** , enhancing communication and operational efficiency greatly. [(11 mentions)](https://www.g2.com/products/zipline/reviews?filters%5Bsentiment_snippet%5D=1698454&qs=pros-and-cons#reviews) Users appreciate the **great customer support** from Zipline, highlighting quick resolutions and helpful account managers. [(8 mentions)](https://www.g2.com/products/zipline/reviews?filters%5Bsentiment_snippet%5D=1698393&qs=pros-and-cons#reviews) Users appreciate the **comprehensive organization** of Zipline, enhancing communication and access for effective team collaboration. [(8 mentions)](https://www.g2.com/products/zipline/reviews?filters%5Bsentiment_snippet%5D=1699344&qs=pros-and-cons#reviews) Users find the **learning curve challenging** as accessing features feels convoluted and still feels immature. [(5 mentions)](https://www.g2.com/products/zipline/reviews?filters%5Bsentiment_snippet%5D=2193890&qs=pros-and-cons#reviews) Users note **notification issues** in Zipline, particularly struggling with functionality on Android and lack of automation. [(3 mentions)](https://www.g2.com/products/zipline/reviews?filters%5Bsentiment_snippet%5D=1699410&qs=pros-and-cons#reviews) Users face **organizational challenges** with Zipline, finding it difficult to manage and access surveys and photos efficiently. [(3 mentions)](https://www.g2.com/products/zipline/reviews?filters%5Bsentiment_snippet%5D=2367133&qs=pros-and-cons#reviews) Users find **confusion due to overwhelming information** and slow loading times, making navigation during busy shifts difficult. [(2 mentions)](https://www.g2.com/products/zipline/reviews?filters%5Bsentiment_snippet%5D=1699032&qs=pros-and-cons#reviews) Users find the **content management cumbersome** , with a need for improved organization and simpler photo access. [(2 mentions)](https://www.g2.com/products/zipline/reviews?filters%5Bsentiment_snippet%5D=2366945&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Zipline ##### 1. Communication Users appreciate the **effective communication tools** in Zipline, enhancing collaboration and engagement across teams and locations. [ See 16 mentions ](https://www.g2.com/products/zipline/reviews?filters%5Bsentiment_snippet%5D=1699403&qs=pros-and-cons#reviews) See Related User Reviews BJ Brian J. Enterprise (\> 1000 emp.) 5.0/5 "Amazing Intranet Platform!" What do you like about Zipline? Updated 2026 - Zipline continues in all my previous points, while innovating and refining continually. They have a huge investment in AI which is nece ![Lisa S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lisa S.") LS Lisa S. Enterprise (\> 1000 emp.) 5.0/5 "Efficiency, Ease, Community, and Engagement." What do you like about Zipline? I love that we can communicate with stores in real time. Surveys are efficient and straight forward. Business partners can have access to information ##### 2. Ease of Use Users commend the **ease of use** of Zipline, leading to quick adoption and enhanced team engagement. [ See 14 mentions ](https://www.g2.com/products/zipline/reviews?filters%5Bsentiment_snippet%5D=1699457&qs=pros-and-cons#reviews) See Related User Reviews ![Emily T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Emily T.") ET Emily T. Enterprise (\> 1000 emp.) 5.0/5 "Best way to quickly and efficiently communicate" What do you like about Zipline? The ease to use, it’s a one place shop for our store employees ![Colleen M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Colleen M.") CM Colleen M. Enterprise (\> 1000 emp.) 5.0/5 "Streamlines Communication Across Multiple Locations" What do you like about Zipline? I love that Zipline streamlines our communication and ensures all updated information is in one place with consistent language. The forms library, ass ##### 3. Features Users praise Zipline for its **comprehensive organization and user-friendly interface** , enhancing communication and operational efficiency greatly. [ See 11 mentions ](https://www.g2.com/products/zipline/reviews?filters%5Bsentiment_snippet%5D=1698454&qs=pros-and-cons#reviews) See Related User Reviews BJ Brian J. Enterprise (\> 1000 emp.) 5.0/5 "Amazing Intranet Platform!" What do you like about Zipline? Updated 2026 - Zipline continues in all my previous points, while innovating and refining continually. They have a huge investment in AI which is nece ![Carl F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carl F.") CF Carl F. Mid-Market (51-1000 emp.) 5.0/5 "A foundational piece for our store teams day to day" What do you like about Zipline? The user interface is incredibly easy to use, making it simple for all of our store teams to quickly learn and make the most of this platform. We espe ##### 4. Customer Support Users appreciate the **great customer support** from Zipline, highlighting quick resolutions and helpful account managers. [ See 8 mentions ](https://www.g2.com/products/zipline/reviews?filters%5Bsentiment_snippet%5D=1698393&qs=pros-and-cons#reviews) See Related User Reviews BJ Brian J. Enterprise (\> 1000 emp.) 5.0/5 "Amazing Intranet Platform!" What do you like about Zipline? Updated 2026 - Zipline continues in all my previous points, while innovating and refining continually. They have a huge investment in AI which is nece ML ML L. 5.0/5 "Essential Tool for Retail Store Management" What do you like about Zipline? I absolutely love using Zipline for managing our retail stores. It has been a great tool for us for over five years, keeping our operations organized ##### 5. Organization Users appreciate the **comprehensive organization** of Zipline, enhancing communication and access for effective team collaboration. [ See 8 mentions ](https://www.g2.com/products/zipline/reviews?filters%5Bsentiment_snippet%5D=1699344&qs=pros-and-cons#reviews) See Related User Reviews BJ Brian J. Enterprise (\> 1000 emp.) 5.0/5 "Amazing Intranet Platform!" What do you like about Zipline? Updated 2026 - Zipline continues in all my previous points, while innovating and refining continually. They have a huge investment in AI which is nece ![Colleen M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Colleen M.") CM Colleen M. Enterprise (\> 1000 emp.) 5.0/5 "Streamlines Communication Across Multiple Locations" What do you like about Zipline? I love that Zipline streamlines our communication and ensures all updated information is in one place with consistent language. The forms library, ass ### 5 Cons or Disadvantages of Zipline ##### 1. Learning Curve Users find the **learning curve challenging** as accessing features feels convoluted and still feels immature. [ See 5 mentions ](https://www.g2.com/products/zipline/reviews?filters%5Bsentiment_snippet%5D=2193890&qs=pros-and-cons#reviews) See Related User Reviews BJ Brian J. Enterprise (\> 1000 emp.) 5.0/5 "Amazing Intranet Platform!" What do you dislike about Zipline? Updated 2026 - same feedback as before. I would add that some of the calenar functionality could be improved for more customizeable view. -some ![Alisa I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alisa I.") AI Alisa I. Enterprise (\> 1000 emp.) 5.0/5 "One stop shop" What do you dislike about Zipline? I think accessing some of the features is convoluted. For surveys we have to go through forms and to access previously started assessments, we have to ##### 2. Notification Issues Users note **notification issues** in Zipline, particularly struggling with functionality on Android and lack of automation. [ See 3 mentions ](https://www.g2.com/products/zipline/reviews?filters%5Bsentiment_snippet%5D=1699410&qs=pros-and-cons#reviews) See Related User Reviews ![Michael S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael S.") MS Michael S. Mid-Market (51-1000 emp.) 5.0/5 "Zipline Review" What do you dislike about Zipline? I have no complaints with Zipline, but there could be some subtle improvements with notifications in the Groups feature. ![Cavan G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cavan G.") CG Cavan G. Enterprise (\> 1000 emp.) 5.0/5 "Zipline is purpose build for your retail team" What do you dislike about Zipline? Zipline has an opportunity to improve Android platform. We often struggle with notifications working as expected for android users. ##### 3. Organizational Challenges Users face **organizational challenges** with Zipline, finding it difficult to manage and access surveys and photos efficiently. [ See 3 mentions ](https://www.g2.com/products/zipline/reviews?filters%5Bsentiment_snippet%5D=2367133&qs=pros-and-cons#reviews) See Related User Reviews ![Colleen M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Colleen M.") CM Colleen M. Enterprise (\> 1000 emp.) 5.0/5 "Streamlines Communication Across Multiple Locations" What do you dislike about Zipline? Creating folders for surveys! There are none, all existing surveys sit there. Can organize more efficiently instead of deleting, in the case of a surv ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 5.0/5 "Zipline Makes Communicating a Breeze" What do you dislike about Zipline? Sometimes hard to pivot when changes need to be updated (ex: tasks) ##### 4. Confusion Users find **confusion due to overwhelming information** and slow loading times, making navigation during busy shifts difficult. [ See 2 mentions ](https://www.g2.com/products/zipline/reviews?filters%5Bsentiment_snippet%5D=1699032&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 5.0/5 "Zipline Makes Communicating a Breeze" What do you dislike about Zipline? Sometimes hard to pivot when changes need to be updated (ex: tasks) ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.5/5 "Zipline" What do you dislike about Zipline? I dislike that sometimes Zipline can feel a bit overwhelming when a lot of information comes in at once. It can also be slow to load or refresh, espec ##### 5. Content Management Users find the **content management cumbersome** , with a need for improved organization and simpler photo access. [ See 2 mentions ](https://www.g2.com/products/zipline/reviews?filters%5Bsentiment_snippet%5D=2366945&qs=pros-and-cons#reviews) See Related User Reviews ![Colleen M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Colleen M.") CM Colleen M. Enterprise (\> 1000 emp.) 5.0/5 "Streamlines Communication Across Multiple Locations" What do you dislike about Zipline? Creating folders for surveys! There are none, all existing surveys sit there. Can organize more efficiently instead of deleting, in the case of a surv ML ML L. 5.0/5 "Essential Tool for Retail Store Management" What do you dislike about Zipline? I believe there is room for improvement with Zipline's survey functionality. The process of uploading and managing pictures is somewhat complex and co ![Sarah C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sarah C.") SC Sarah C. Learning & Communications Coordinator Enterprise (\> 1000 emp.) 11/19/2025 "Fosters Community and Delivers Outstanding Support" 5/5 What do you like best about Zipline? Zipline has brought our company together in ways we had never experienced before. It has fostered a real sense of community among our teams nationwide. Stores that once had little to no interaction now connect with each other daily through the platform. A major factor in our decision to go with Zipline was its strong support feature. With our relatively small team, having access to knowledgeable experts is essential. Our account manager, Leanne, is always available and has made the implementation process smooth and straightforward, consistently providing answers to all our questions. The platform is also extremely intuitive and user friendly. Review collected by and hosted on G2.com. What do you dislike about Zipline? I have quite literally nothing negative to say about Zipline, except I wish that the pink bubble (customer support) feature was available on weekends. Review collected by and hosted on G2.com. What problems is Zipline solving and how is that benefiting you? Zipline has replaced many avenues of obsolete communication such as internal emails and support desk tickets. We also use Zipline as an LMS and is much easier to use than our previous platform. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Apparel & Fashion](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Apparel & Fashion") AA Verified User in Apparel & Fashion Mid-Market (51-1000 emp.) 7/13/2026 "Amazing Communication Cadence and a Great Environment for Store Teams" 5/5 What do you like best about Zipline? The communication cadence and overall environment for store teams are amazing. Review collected by and hosted on G2.com. What do you dislike about Zipline? No downsides that I can think of at this time. Overall, the platform is very user-friendly and retail-store friendly. Review collected by and hosted on G2.com. What problems is Zipline solving and how is that benefiting you? Zipline does an amazing job of structuring communication and keeping store information in one place. Eliminating the need for Slack and email has been a game changer, giving us a more organized and consistent way to deliver communications. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller invite ![Emily T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Emily T.") ET Emily T. Senior Store Communications Specialist Enterprise (\> 1000 emp.) 6/24/2025 "Best way to quickly and efficiently communicate" 5/5 What do you like best about Zipline? The ease to use, it’s a one place shop for our store employees Review collected by and hosted on G2.com. What do you dislike about Zipline? Formatting for reports can be difficult to analyze Review collected by and hosted on G2.com. What problems is Zipline solving and how is that benefiting you? Streamlining communication and resources. Stores don’t have to search multiple platforms Review collected by and hosted on G2.com. Show More 7/6/2026 Current UserValidated ReviewerSource: G2 invite ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") AR Verified User in Retail Enterprise (\> 1000 emp.) 7/9/2026 "Our One-Stop Shop for Team Communication, Tasks, and Learning" 4/5 What do you like best about Zipline? This it has become out one stop shop for our teams. It covers everything from store communications, task management and also acts as our Learning Management system. Review collected by and hosted on G2.com. What do you dislike about Zipline? The reporting, especially in the Learning tab needs a lot of work. I'd love to be able to export one report that includes multiple tracks. Review collected by and hosted on G2.com. What problems is Zipline solving and how is that benefiting you? Communicating more efficiently to our frontline employees. Also allow us to create a robust Resource Center. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller invite ![Colleen M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Colleen M.") CM Colleen M. Training and Development Operations Manager Enterprise (\> 1000 emp.) 2/16/2023 "Streamlines Communication Across Multiple Locations" 5/5 What do you like best about Zipline? I love that Zipline streamlines our communication and ensures all updated information is in one place with consistent language. The forms library, assessments, and surveys are really handy. The ease of use is fantastic; everyone loves it. It's organized well, so we can always find anything we've communicated, and we can update or change on the go. The initial setup was extremely easy and organized, and the training was great. Review collected by and hosted on G2.com. What do you dislike about Zipline? Creating folders for surveys! There are none, all existing surveys sit there. Can organize more efficiently instead of deleting, in the case of a survey we do once or twice a year. Review collected by and hosted on G2.com. What problems is Zipline solving and how is that benefiting you? I use Zipline for streamlining communication, keeping all information updated in one place, ensuring consistency in language, and utilizing forms, assessments, and surveys effectively. Review collected by and hosted on G2.com. Show More 12/22/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") AR Verified User in Retail Enterprise (\> 1000 emp.) 7/10/2026 "Intuitive UI, Continuous Improvements, and Excellent Support" 4.5/5 What do you like best about Zipline? The intuitive UI, continuous improvement mindset, and customer support. Review collected by and hosted on G2.com. What do you dislike about Zipline? The one thing that's a bit limiting is the branding options of the platform. Review collected by and hosted on G2.com. What problems is Zipline solving and how is that benefiting you? Zipline is helping connect our teams and create community. It feels more like a tool than a communications page. It helps drive our teams to the information that they need to know, when they need to know it. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Shelby D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shelby D.") SD Shelby D. Director of Marketplace Services and Learning Enterprise (\> 1000 emp.) 7/7/2026 "Centralizes Learning and Communication in One Place" 4.5/5 What do you like best about Zipline? That it centralizes learning and communication Review collected by and hosted on G2.com. What do you dislike about Zipline? It can be cluttered. You can't forward direct messages to people Review collected by and hosted on G2.com. What problems is Zipline solving and how is that benefiting you? Visibility into tasks and store execution Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller invite ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") AR Verified User in Retail Enterprise (\> 1000 emp.) 7/12/2026 "Easy to Use, Fast Field Communication with Built-In Tracking" 4.5/5 What do you like best about Zipline? It’s easy to use, and it helps us get communication out to the field quickly, with tracking included. Review collected by and hosted on G2.com. What do you dislike about Zipline? The new UI feels busy and isn’t very intuitive to navigate. Review collected by and hosted on G2.com. What problems is Zipline solving and how is that benefiting you? It keeps everything in one place—communication, resources, task management, and the calendar—so for the most part it feels like a one-stop shop for stores. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller invite ![Verified User in Apparel & Fashion](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Apparel & Fashion") AA Verified User in Apparel & Fashion Mid-Market (51-1000 emp.) 7/15/2026 "Intuitive UI That Keeps Content Organized and Digestible" 4/5 What do you like best about Zipline? Intuitive user interface! Helps stay organized and keeps content digestible which helps with adoption/readership Review collected by and hosted on G2.com. What do you dislike about Zipline? Little bit limited in terms of functionality and integrations. Lots to be desired still in the roadmap Review collected by and hosted on G2.com. What problems is Zipline solving and how is that benefiting you? Solving the frequency and volume of communication through one channel and allowing us to tailor comms to the right audience Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller invite ![Carl F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carl F.") CF Carl F. Head of Brand Partnerships Mid-Market (51-1000 emp.) 6/5/2023 "A foundational piece for our store teams day to day" 5/5 What do you like best about Zipline? The user interface is incredibly easy to use, making it simple for all of our store teams to quickly learn and make the most of this platform. We especially love the daysheet functionality and rely on it whenever we need tasks completed! Review collected by and hosted on G2.com. What do you dislike about Zipline? Not much to dislike about Zipline! The platform has continued to grow and include features that are useful for our teams. Review collected by and hosted on G2.com. What problems is Zipline solving and how is that benefiting you? Having everything centralized and organized has made a significant difference. Before using Zipline, our communications, store resources, and other important materials were spread out over multiple platforms. With Zipline, we now have the ability to keep everything in one place, which has allowed our teams to work more efficiently and streamline their workflows. Review collected by and hosted on G2.com. 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