--- title: Zipline Reviews meta\_title: 'Zipline Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 149 reviews by the users' company size, role or industry to find out how Zipline works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 149 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Retail url: https://www.g2.com/categories/retail --- ### Zipline Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **effective communication tools** in Zipline, enhancing collaboration and engagement across teams and locations. [(16 mentions)](https://www.g2.com/products/zipline/reviews?filters%5Bsentiment_snippet%5D=1699403&qs=pros-and-cons#reviews) Users commend the **ease of use** of Zipline, leading to quick adoption and enhanced team engagement. [(14 mentions)](https://www.g2.com/products/zipline/reviews?filters%5Bsentiment_snippet%5D=1699457&qs=pros-and-cons#reviews) Users praise Zipline for its **comprehensive organization and user-friendly interface** , enhancing communication and operational efficiency greatly. [(11 mentions)](https://www.g2.com/products/zipline/reviews?filters%5Bsentiment_snippet%5D=1698454&qs=pros-and-cons#reviews) Users appreciate the **great customer support** from Zipline, highlighting quick resolutions and helpful account managers. [(8 mentions)](https://www.g2.com/products/zipline/reviews?filters%5Bsentiment_snippet%5D=1698393&qs=pros-and-cons#reviews) Users appreciate the **comprehensive organization** of Zipline, enhancing communication and access for effective team collaboration. [(8 mentions)](https://www.g2.com/products/zipline/reviews?filters%5Bsentiment_snippet%5D=1699344&qs=pros-and-cons#reviews) Users find the **learning curve challenging** as accessing features feels convoluted and still feels immature. [(5 mentions)](https://www.g2.com/products/zipline/reviews?filters%5Bsentiment_snippet%5D=2193890&qs=pros-and-cons#reviews) Users note **notification issues** in Zipline, particularly struggling with functionality on Android and lack of automation. [(3 mentions)](https://www.g2.com/products/zipline/reviews?filters%5Bsentiment_snippet%5D=1699410&qs=pros-and-cons#reviews) Users face **organizational challenges** with Zipline, finding it difficult to manage and access surveys and photos efficiently. [(3 mentions)](https://www.g2.com/products/zipline/reviews?filters%5Bsentiment_snippet%5D=2367133&qs=pros-and-cons#reviews) Users find **confusion due to overwhelming information** and slow loading times, making navigation during busy shifts difficult. [(2 mentions)](https://www.g2.com/products/zipline/reviews?filters%5Bsentiment_snippet%5D=1699032&qs=pros-and-cons#reviews) Users find the **content management cumbersome** , with a need for improved organization and simpler photo access. [(2 mentions)](https://www.g2.com/products/zipline/reviews?filters%5Bsentiment_snippet%5D=2366945&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Zipline ##### 1. Communication Users appreciate the **effective communication tools** in Zipline, enhancing collaboration and engagement across teams and locations. [ See 16 mentions ](https://www.g2.com/products/zipline/reviews?filters%5Bsentiment_snippet%5D=1699403&qs=pros-and-cons#reviews) See Related User Reviews BJ Brian J. Enterprise (\> 1000 emp.) 5.0/5 "Amazing Intranet Platform!" What do you like about Zipline? Updated 2026 - Zipline continues in all my previous points, while innovating and refining continually. They have a huge investment in AI which is nece ![Lisa S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lisa S.") LS Lisa S. Enterprise (\> 1000 emp.) 5.0/5 "Efficiency, Ease, Community, and Engagement." What do you like about Zipline? I love that we can communicate with stores in real time. Surveys are efficient and straight forward. Business partners can have access to information ##### 2. Ease of Use Users commend the **ease of use** of Zipline, leading to quick adoption and enhanced team engagement. [ See 14 mentions ](https://www.g2.com/products/zipline/reviews?filters%5Bsentiment_snippet%5D=1699457&qs=pros-and-cons#reviews) See Related User Reviews ![Emily T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Emily T.") ET Emily T. Enterprise (\> 1000 emp.) 5.0/5 "Best way to quickly and efficiently communicate" What do you like about Zipline? The ease to use, it’s a one place shop for our store employees ![Colleen M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Colleen M.") CM Colleen M. Enterprise (\> 1000 emp.) 5.0/5 "Streamlines Communication Across Multiple Locations" What do you like about Zipline? I love that Zipline streamlines our communication and ensures all updated information is in one place with consistent language. The forms library, ass ##### 3. Features Users praise Zipline for its **comprehensive organization and user-friendly interface** , enhancing communication and operational efficiency greatly. [ See 11 mentions ](https://www.g2.com/products/zipline/reviews?filters%5Bsentiment_snippet%5D=1698454&qs=pros-and-cons#reviews) See Related User Reviews BJ Brian J. Enterprise (\> 1000 emp.) 5.0/5 "Amazing Intranet Platform!" What do you like about Zipline? Updated 2026 - Zipline continues in all my previous points, while innovating and refining continually. They have a huge investment in AI which is nece ![Carl F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carl F.") CF Carl F. Mid-Market (51-1000 emp.) 5.0/5 "A foundational piece for our store teams day to day" What do you like about Zipline? The user interface is incredibly easy to use, making it simple for all of our store teams to quickly learn and make the most of this platform. We espe ##### 4. Customer Support Users appreciate the **great customer support** from Zipline, highlighting quick resolutions and helpful account managers. [ See 8 mentions ](https://www.g2.com/products/zipline/reviews?filters%5Bsentiment_snippet%5D=1698393&qs=pros-and-cons#reviews) See Related User Reviews BJ Brian J. Enterprise (\> 1000 emp.) 5.0/5 "Amazing Intranet Platform!" What do you like about Zipline? Updated 2026 - Zipline continues in all my previous points, while innovating and refining continually. They have a huge investment in AI which is nece ML ML L. 5.0/5 "Essential Tool for Retail Store Management" What do you like about Zipline? I absolutely love using Zipline for managing our retail stores. It has been a great tool for us for over five years, keeping our operations organized ##### 5. Organization Users appreciate the **comprehensive organization** of Zipline, enhancing communication and access for effective team collaboration. [ See 8 mentions ](https://www.g2.com/products/zipline/reviews?filters%5Bsentiment_snippet%5D=1699344&qs=pros-and-cons#reviews) See Related User Reviews BJ Brian J. Enterprise (\> 1000 emp.) 5.0/5 "Amazing Intranet Platform!" What do you like about Zipline? Updated 2026 - Zipline continues in all my previous points, while innovating and refining continually. They have a huge investment in AI which is nece ![Colleen M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Colleen M.") CM Colleen M. Enterprise (\> 1000 emp.) 5.0/5 "Streamlines Communication Across Multiple Locations" What do you like about Zipline? I love that Zipline streamlines our communication and ensures all updated information is in one place with consistent language. The forms library, ass ### 5 Cons or Disadvantages of Zipline ##### 1. Learning Curve Users find the **learning curve challenging** as accessing features feels convoluted and still feels immature. [ See 5 mentions ](https://www.g2.com/products/zipline/reviews?filters%5Bsentiment_snippet%5D=2193890&qs=pros-and-cons#reviews) See Related User Reviews BJ Brian J. Enterprise (\> 1000 emp.) 5.0/5 "Amazing Intranet Platform!" What do you dislike about Zipline? Updated 2026 - same feedback as before. I would add that some of the calenar functionality could be improved for more customizeable view. -some ![Alisa I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alisa I.") AI Alisa I. Enterprise (\> 1000 emp.) 5.0/5 "One stop shop" What do you dislike about Zipline? I think accessing some of the features is convoluted. For surveys we have to go through forms and to access previously started assessments, we have to ##### 2. Notification Issues Users note **notification issues** in Zipline, particularly struggling with functionality on Android and lack of automation. [ See 3 mentions ](https://www.g2.com/products/zipline/reviews?filters%5Bsentiment_snippet%5D=1699410&qs=pros-and-cons#reviews) See Related User Reviews ![Michael S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael S.") MS Michael S. Mid-Market (51-1000 emp.) 5.0/5 "Zipline Review" What do you dislike about Zipline? I have no complaints with Zipline, but there could be some subtle improvements with notifications in the Groups feature. ![Cavan G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cavan G.") CG Cavan G. Enterprise (\> 1000 emp.) 5.0/5 "Zipline is purpose build for your retail team" What do you dislike about Zipline? Zipline has an opportunity to improve Android platform. We often struggle with notifications working as expected for android users. ##### 3. Organizational Challenges Users face **organizational challenges** with Zipline, finding it difficult to manage and access surveys and photos efficiently. [ See 3 mentions ](https://www.g2.com/products/zipline/reviews?filters%5Bsentiment_snippet%5D=2367133&qs=pros-and-cons#reviews) See Related User Reviews ![Colleen M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Colleen M.") CM Colleen M. Enterprise (\> 1000 emp.) 5.0/5 "Streamlines Communication Across Multiple Locations" What do you dislike about Zipline? Creating folders for surveys! There are none, all existing surveys sit there. Can organize more efficiently instead of deleting, in the case of a surv ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 5.0/5 "Zipline Makes Communicating a Breeze" What do you dislike about Zipline? Sometimes hard to pivot when changes need to be updated (ex: tasks) ##### 4. Confusion Users find **confusion due to overwhelming information** and slow loading times, making navigation during busy shifts difficult. [ See 2 mentions ](https://www.g2.com/products/zipline/reviews?filters%5Bsentiment_snippet%5D=1699032&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 5.0/5 "Zipline Makes Communicating a Breeze" What do you dislike about Zipline? Sometimes hard to pivot when changes need to be updated (ex: tasks) ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.5/5 "Zipline" What do you dislike about Zipline? I dislike that sometimes Zipline can feel a bit overwhelming when a lot of information comes in at once. It can also be slow to load or refresh, espec ##### 5. Content Management Users find the **content management cumbersome** , with a need for improved organization and simpler photo access. [ See 2 mentions ](https://www.g2.com/products/zipline/reviews?filters%5Bsentiment_snippet%5D=2366945&qs=pros-and-cons#reviews) See Related User Reviews ![Colleen M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Colleen M.") CM Colleen M. Enterprise (\> 1000 emp.) 5.0/5 "Streamlines Communication Across Multiple Locations" What do you dislike about Zipline? Creating folders for surveys! There are none, all existing surveys sit there. Can organize more efficiently instead of deleting, in the case of a surv ML ML L. 5.0/5 "Essential Tool for Retail Store Management" What do you dislike about Zipline? I believe there is room for improvement with Zipline's survey functionality. The process of uploading and managing pictures is somewhat complex and co LM Lesley M. Platform manager Enterprise (\> 1000 emp.) 7/14/2026 "All-in-One Platform with an Amazing Zipline Team" 5/5 What do you like best about Zipline? The consolidation of multiple tool functionalities into one platform. And the Zipline team are amazing partners Review collected by and hosted on G2.com. What do you dislike about Zipline? The dashboard format can be constraining. It would be great if there was more free format movement of dashboard components Review collected by and hosted on G2.com. What problems is Zipline solving and how is that benefiting you? Zipline is solving complex communication and operational management isssues Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller invite WM william m. Store Operations Coordinator Enterprise (\> 1000 emp.) 7/9/2026 "Easy to Use with a Strong Commitment to Feedback and Platform Improvements" 5/5 What do you like best about Zipline? ease of use, and their commitment to feedback and platform improvements. Review collected by and hosted on G2.com. What do you dislike about Zipline? The new UI has a lot of whitespace in message drafts. When I’m creating a widget, I wish there were more freedom and flexibility in what I can use. Review collected by and hosted on G2.com. What problems is Zipline solving and how is that benefiting you? consistent communication with a fleet of stores. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller invite KK Kathryn K. Enterprise (\> 1000 emp.) 7/15/2026 "Zipline: Essential for Streamlined Retail Operations" 5/5 What do you like best about Zipline? I really like Zipline for its ease of use and aesthetic appeal. It brings everything together in one place, which saves time and makes things easier for frontline associates. This user-friendly interface also helps increase adoption across our fleet of retail stores. The setup for Zipline was very easy as well. Review collected by and hosted on G2.com. What do you dislike about Zipline? We just need to add more things to our program. Review collected by and hosted on G2.com. What problems is Zipline solving and how is that benefiting you? I find that Zipline puts everything in one place, saving me time and making operations easier for our frontline associates. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Seller invite ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") AR Verified User in Retail Enterprise (\> 1000 emp.) 7/6/2026 "Strong Oversight Tools That Keep Communication Policy on Track" 4/5 What do you like best about Zipline? I enjoy the way they allow levels of oversight to ensure adherence to the company communication policy Review collected by and hosted on G2.com. What do you dislike about Zipline? The comment section does not function the way you'd assume and the learning curve for a company as a whole can be hard. Going from no communication policy to something is bound to be difficult no matter what software solution is selected Review collected by and hosted on G2.com. What problems is Zipline solving and how is that benefiting you? Field communication #1. Zipline allows us to build a single source of truth that all levels are looking at, ensuring nothing is lost in translation. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") AR Verified User in Retail Enterprise (\> 1000 emp.) 7/6/2026 "Easy Workflow With a Minimal Learning Curve" 4.5/5 What do you like best about Zipline? Easy workflow and easy for our users to find what they're looking for with minimal learning curve Review collected by and hosted on G2.com. What do you dislike about Zipline? At the moment, I don't have any dislikes Review collected by and hosted on G2.com. What problems is Zipline solving and how is that benefiting you? All users in our stores will have access to timely information, a powerful search engine, and an easy-to-understand platform. We struggled with slow and painfully inaccurate search functionality on our old platform. It was very difficult to find information. The platform itself was very outdated and no longer supported, so it's a very exciting time to move to Zipline! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller invite ![Verified User in Cosmetics](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Cosmetics") AC Verified User in Cosmetics Mid-Market (51-1000 emp.) 7/8/2026 "Centralized, Searchable Task Management That Transformed Our Clinic Messaging" 5/5 What do you like best about Zipline? Obviously the task management piece, but it has really been a game changer for our messaging to all clinics. It keeps everything centralized and searchable. Review collected by and hosted on G2.com. What do you dislike about Zipline? I'd love it if there were more capabilities in the text areas, but I know it's limited. I'd like to be able to download a PDF version of library resources as well Review collected by and hosted on G2.com. What problems is Zipline solving and how is that benefiting you? We really struggled with having knowledge, announcements, to-dos in one spot. It was all over the place. Zipline makes it centralized Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller invite ![Verified User in Building Materials](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Building Materials") AB Verified User in Building Materials Enterprise (\> 1000 emp.) 7/6/2026 "Easy access everywhere, on all devices" 4/5 What do you like best about Zipline? Easily accessible from anywhere on different devices for employees working on the floor Review collected by and hosted on G2.com. What do you dislike about Zipline? Each request for modification/addition of functionality must be evaluated and potentially rejected. The customization of the platform is thus limited. Review collected by and hosted on G2.com. What problems is Zipline solving and how is that benefiting you? The vast majority of store employees do not have easy access to a computer and/or are present at various times of the day and week. Therefore, it is simpler for them to access communications and reference documents directly on the sales floor. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller inviteAI Translated ![Kari H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kari H.") KH Kari H. Director of Communications and Recognition / Assistant Corporate Secretary Enterprise (\> 1000 emp.) 6/5/2023 "Streamlined Comms" 4.5/5 What do you like best about Zipline? Ability to communicate with our teams in the field or offices! Steamlined and straightforward! Review collected by and hosted on G2.com. What do you dislike about Zipline? Would love to see more analytics within groups. Review collected by and hosted on G2.com. What problems is Zipline solving and how is that benefiting you? Reaching our workforce who are not in the office and don't have constant access to computers Review collected by and hosted on G2.com. Show More 7/7/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") UR Verified User in Retail Enterprise (\> 1000 emp.) 7/8/2026 "Intuitive Platform That’s Easy to Learn" 4/5 What do you like best about Zipline? We’re just onboarding to the new platform, and I’m really loving how intuitive it is and how easy it has been to learn so far. Review collected by and hosted on G2.com. What do you dislike about Zipline? I don’t specifically dislike anything; however, it has introduced a lot of change to our processes and has made us feel like we’ve gone “backwards” in some of our internal workflows. That said, we’re finding new ways to work and adapt and Zipline has been super supportive along the way. Review collected by and hosted on G2.com. What problems is Zipline solving and how is that benefiting you? Zipline search is much better than our current platform. It’s also helped us “clean up” a lot of outdated resources by making it easier to find what we need and identify what should be updated or removed. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Seller invite ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") AR Verified User in Retail Enterprise (\> 1000 emp.) 7/6/2026 "User-Friendly Hub for Training and Communication in One Place" 5/5 What do you like best about Zipline? I like that it is user friendly and easy to navigate. It took me a second to learn but then it clicked! I also love that it puts everything from training to communications in one place. Review collected by and hosted on G2.com. What do you dislike about Zipline? I feel our zipline has turned into a social media platform. I am fairly new to my role and intend to change that! Review collected by and hosted on G2.com. What problems is Zipline solving and how is that benefiting you? We are able to have a library of information, communications, trainings, and messaging in one spot. Review collected by and hosted on G2.com. 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