--- title: Zipline Reviews meta\_title: 'Zipline Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 149 reviews by the users' company size, role or industry to find out how Zipline works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 149 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Retail url: https://www.g2.com/categories/retail --- ### Zipline Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **effective communication tools** in Zipline, enhancing collaboration and engagement across teams and locations. [(16 mentions)](https://www.g2.com/products/zipline/reviews?filters%5Bsentiment_snippet%5D=1699403&qs=pros-and-cons#reviews) Users commend the **ease of use** of Zipline, leading to quick adoption and enhanced team engagement. [(14 mentions)](https://www.g2.com/products/zipline/reviews?filters%5Bsentiment_snippet%5D=1699457&qs=pros-and-cons#reviews) Users praise Zipline for its **comprehensive organization and user-friendly interface** , enhancing communication and operational efficiency greatly. [(11 mentions)](https://www.g2.com/products/zipline/reviews?filters%5Bsentiment_snippet%5D=1698454&qs=pros-and-cons#reviews) Users appreciate the **great customer support** from Zipline, highlighting quick resolutions and helpful account managers. [(8 mentions)](https://www.g2.com/products/zipline/reviews?filters%5Bsentiment_snippet%5D=1698393&qs=pros-and-cons#reviews) Users appreciate the **comprehensive organization** of Zipline, enhancing communication and access for effective team collaboration. [(8 mentions)](https://www.g2.com/products/zipline/reviews?filters%5Bsentiment_snippet%5D=1699344&qs=pros-and-cons#reviews) Users find the **learning curve challenging** as accessing features feels convoluted and still feels immature. [(5 mentions)](https://www.g2.com/products/zipline/reviews?filters%5Bsentiment_snippet%5D=2193890&qs=pros-and-cons#reviews) Users note **notification issues** in Zipline, particularly struggling with functionality on Android and lack of automation. [(3 mentions)](https://www.g2.com/products/zipline/reviews?filters%5Bsentiment_snippet%5D=1699410&qs=pros-and-cons#reviews) Users face **organizational challenges** with Zipline, finding it difficult to manage and access surveys and photos efficiently. [(3 mentions)](https://www.g2.com/products/zipline/reviews?filters%5Bsentiment_snippet%5D=2367133&qs=pros-and-cons#reviews) Users find **confusion due to overwhelming information** and slow loading times, making navigation during busy shifts difficult. [(2 mentions)](https://www.g2.com/products/zipline/reviews?filters%5Bsentiment_snippet%5D=1699032&qs=pros-and-cons#reviews) Users find the **content management cumbersome** , with a need for improved organization and simpler photo access. [(2 mentions)](https://www.g2.com/products/zipline/reviews?filters%5Bsentiment_snippet%5D=2366945&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Zipline ##### 1. Communication Users appreciate the **effective communication tools** in Zipline, enhancing collaboration and engagement across teams and locations. [ See 16 mentions ](https://www.g2.com/products/zipline/reviews?filters%5Bsentiment_snippet%5D=1699403&qs=pros-and-cons#reviews) See Related User Reviews BJ Brian J. Enterprise (\> 1000 emp.) 5.0/5 "Amazing Intranet Platform!" What do you like about Zipline? Updated 2026 - Zipline continues in all my previous points, while innovating and refining continually. They have a huge investment in AI which is nece ![Lisa S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lisa S.") LS Lisa S. Enterprise (\> 1000 emp.) 5.0/5 "Efficiency, Ease, Community, and Engagement." What do you like about Zipline? I love that we can communicate with stores in real time. Surveys are efficient and straight forward. Business partners can have access to information ##### 2. Ease of Use Users commend the **ease of use** of Zipline, leading to quick adoption and enhanced team engagement. [ See 14 mentions ](https://www.g2.com/products/zipline/reviews?filters%5Bsentiment_snippet%5D=1699457&qs=pros-and-cons#reviews) See Related User Reviews ![Emily T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Emily T.") ET Emily T. Enterprise (\> 1000 emp.) 5.0/5 "Best way to quickly and efficiently communicate" What do you like about Zipline? The ease to use, it’s a one place shop for our store employees ![Colleen M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Colleen M.") CM Colleen M. Enterprise (\> 1000 emp.) 5.0/5 "Streamlines Communication Across Multiple Locations" What do you like about Zipline? I love that Zipline streamlines our communication and ensures all updated information is in one place with consistent language. The forms library, ass ##### 3. Features Users praise Zipline for its **comprehensive organization and user-friendly interface** , enhancing communication and operational efficiency greatly. [ See 11 mentions ](https://www.g2.com/products/zipline/reviews?filters%5Bsentiment_snippet%5D=1698454&qs=pros-and-cons#reviews) See Related User Reviews BJ Brian J. Enterprise (\> 1000 emp.) 5.0/5 "Amazing Intranet Platform!" What do you like about Zipline? Updated 2026 - Zipline continues in all my previous points, while innovating and refining continually. They have a huge investment in AI which is nece ![Carl F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carl F.") CF Carl F. Mid-Market (51-1000 emp.) 5.0/5 "A foundational piece for our store teams day to day" What do you like about Zipline? The user interface is incredibly easy to use, making it simple for all of our store teams to quickly learn and make the most of this platform. We espe ##### 4. Customer Support Users appreciate the **great customer support** from Zipline, highlighting quick resolutions and helpful account managers. [ See 8 mentions ](https://www.g2.com/products/zipline/reviews?filters%5Bsentiment_snippet%5D=1698393&qs=pros-and-cons#reviews) See Related User Reviews BJ Brian J. Enterprise (\> 1000 emp.) 5.0/5 "Amazing Intranet Platform!" What do you like about Zipline? Updated 2026 - Zipline continues in all my previous points, while innovating and refining continually. They have a huge investment in AI which is nece ML ML L. 5.0/5 "Essential Tool for Retail Store Management" What do you like about Zipline? I absolutely love using Zipline for managing our retail stores. It has been a great tool for us for over five years, keeping our operations organized ##### 5. Organization Users appreciate the **comprehensive organization** of Zipline, enhancing communication and access for effective team collaboration. [ See 8 mentions ](https://www.g2.com/products/zipline/reviews?filters%5Bsentiment_snippet%5D=1699344&qs=pros-and-cons#reviews) See Related User Reviews BJ Brian J. Enterprise (\> 1000 emp.) 5.0/5 "Amazing Intranet Platform!" What do you like about Zipline? Updated 2026 - Zipline continues in all my previous points, while innovating and refining continually. They have a huge investment in AI which is nece ![Colleen M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Colleen M.") CM Colleen M. Enterprise (\> 1000 emp.) 5.0/5 "Streamlines Communication Across Multiple Locations" What do you like about Zipline? I love that Zipline streamlines our communication and ensures all updated information is in one place with consistent language. The forms library, ass ### 5 Cons or Disadvantages of Zipline ##### 1. Learning Curve Users find the **learning curve challenging** as accessing features feels convoluted and still feels immature. [ See 5 mentions ](https://www.g2.com/products/zipline/reviews?filters%5Bsentiment_snippet%5D=2193890&qs=pros-and-cons#reviews) See Related User Reviews BJ Brian J. Enterprise (\> 1000 emp.) 5.0/5 "Amazing Intranet Platform!" What do you dislike about Zipline? Updated 2026 - same feedback as before. I would add that some of the calenar functionality could be improved for more customizeable view. -some ![Alisa I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alisa I.") AI Alisa I. Enterprise (\> 1000 emp.) 5.0/5 "One stop shop" What do you dislike about Zipline? I think accessing some of the features is convoluted. For surveys we have to go through forms and to access previously started assessments, we have to ##### 2. Notification Issues Users note **notification issues** in Zipline, particularly struggling with functionality on Android and lack of automation. [ See 3 mentions ](https://www.g2.com/products/zipline/reviews?filters%5Bsentiment_snippet%5D=1699410&qs=pros-and-cons#reviews) See Related User Reviews ![Michael S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael S.") MS Michael S. Mid-Market (51-1000 emp.) 5.0/5 "Zipline Review" What do you dislike about Zipline? I have no complaints with Zipline, but there could be some subtle improvements with notifications in the Groups feature. ![Cavan G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cavan G.") CG Cavan G. Enterprise (\> 1000 emp.) 5.0/5 "Zipline is purpose build for your retail team" What do you dislike about Zipline? Zipline has an opportunity to improve Android platform. We often struggle with notifications working as expected for android users. ##### 3. Organizational Challenges Users face **organizational challenges** with Zipline, finding it difficult to manage and access surveys and photos efficiently. [ See 3 mentions ](https://www.g2.com/products/zipline/reviews?filters%5Bsentiment_snippet%5D=2367133&qs=pros-and-cons#reviews) See Related User Reviews ![Colleen M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Colleen M.") CM Colleen M. Enterprise (\> 1000 emp.) 5.0/5 "Streamlines Communication Across Multiple Locations" What do you dislike about Zipline? Creating folders for surveys! There are none, all existing surveys sit there. Can organize more efficiently instead of deleting, in the case of a surv ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 5.0/5 "Zipline Makes Communicating a Breeze" What do you dislike about Zipline? Sometimes hard to pivot when changes need to be updated (ex: tasks) ##### 4. Confusion Users find **confusion due to overwhelming information** and slow loading times, making navigation during busy shifts difficult. [ See 2 mentions ](https://www.g2.com/products/zipline/reviews?filters%5Bsentiment_snippet%5D=1699032&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 5.0/5 "Zipline Makes Communicating a Breeze" What do you dislike about Zipline? Sometimes hard to pivot when changes need to be updated (ex: tasks) ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.5/5 "Zipline" What do you dislike about Zipline? I dislike that sometimes Zipline can feel a bit overwhelming when a lot of information comes in at once. It can also be slow to load or refresh, espec ##### 5. Content Management Users find the **content management cumbersome** , with a need for improved organization and simpler photo access. [ See 2 mentions ](https://www.g2.com/products/zipline/reviews?filters%5Bsentiment_snippet%5D=2366945&qs=pros-and-cons#reviews) See Related User Reviews ![Colleen M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Colleen M.") CM Colleen M. Enterprise (\> 1000 emp.) 5.0/5 "Streamlines Communication Across Multiple Locations" What do you dislike about Zipline? Creating folders for surveys! There are none, all existing surveys sit there. Can organize more efficiently instead of deleting, in the case of a surv ML ML L. 5.0/5 "Essential Tool for Retail Store Management" What do you dislike about Zipline? I believe there is room for improvement with Zipline's survey functionality. The process of uploading and managing pictures is somewhat complex and co ![Johnet S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Johnet S.") JS Johnet S. Senior Associate Enterprise (\> 1000 emp.) 7/13/2026 "Very User-Friendly—Site Teams Can View Messages Quickly" 4/5 What do you like best about Zipline? It's very user friendly. Our site teams are able to log in and view messages quickly Review collected by and hosted on G2.com. What do you dislike about Zipline? The lack of backend data available to those in our organization that have backend access to publishing. Review collected by and hosted on G2.com. What problems is Zipline solving and how is that benefiting you? I am not sure what they are solving at the moment, but I do request the pink bubble for backend data reports and they help me. I just wish that I had the access to pull the data myself. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller invite ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User 7/6/2026 "Enhances Corporate Comms with Ease and Speed" 4.5/5 What do you like best about Zipline? I love the accessibility of Zipline as everything is easy to navigate, and the support helps to answer any questions we may have within an hour. I love how easy it is for stores to view their communications and tasks assigned to them. The distribution functionality is a favorite because we can paste or upload a store list via Excel. My partners have mentioned how easy it is to search for a communication on the Zipline platform. Also, the initial setup was fairly easy, with not a lot of work required on our end. I also appreciate how much faster Zipline is compared to our old tool, Reflexis - myWork. Review collected by and hosted on G2.com. What do you dislike about Zipline? One thing that I can see an improvement on is being able to edit a communication once it is scheduled. This would be the most helpful for our partners instead of relying on the publisher. Review collected by and hosted on G2.com. What problems is Zipline solving and how is that benefiting you? Zipline helps us communicate corporate communications to our retail stores effectively. I love the accessibility—everything is easy to navigate. The support team really helps to answer any questions we may have quickly. Also, it streamlines the distribution process with its distribution functionality. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Seller invite KH Kari H. Enterprise (\> 1000 emp.) 7/7/2026 "Effective Communication Tool with Room for Design Enhancements" 4/5 What do you like best about Zipline? I find Zipline easy to use from both a publisher perspective and a user standpoint. I appreciate that it creates one voice across our organization, simplifies communications, and connects teams in different locations, reinforcing our company culture. I also like that the surveys in Zipline are easy to use and very useful, providing direct user input and easy-to-read results. Review collected by and hosted on G2.com. What do you dislike about Zipline? The publisher interface and design options are a little clunky. I wish there were more formatting and design options to make messages look better and more stylized with our brand. Review collected by and hosted on G2.com. What problems is Zipline solving and how is that benefiting you? Zipline creates one voice across our organization, simplifies communications, connects teams in different locations, and reinforces our company culture. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Seller invite ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User Mid-Market (51-1000 emp.) 7/14/2026 "Streamlined Retail Tasks with Superior Support" 5/5 What do you like best about Zipline? I appreciate that the Zipline support team is fast and responsive, making it easy to solve any problem with their in-house support. The user-friendly UI is a big plus, especially when we are onboarding new team members, as they can navigate Zipline effectively with minimal guidance and training. Also, the initial setup was very easy, and their straightforward onboarding process helped quite a bit. Review collected by and hosted on G2.com. What do you dislike about Zipline? We are not typical retail, so some of the things that they are very strong with don't specifically meet our needs, so sometimes we need to find workarounds in those areas to fit our business. Review collected by and hosted on G2.com. What problems is Zipline solving and how is that benefiting you? Zipline solves my scattered documentation and messaging issues by providing me a single source of truth for resources. Its user-friendly UI and responsive support make onboarding new team members easy and problem resolution straightforward for us. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Émilie Z.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Émilie Z.") ÉZ Émilie Z. Conseillère en communications externes | External Communications Advisor Enterprise (\> 1000 emp.) 7/7/2026 "Easy to Use, with Constant Support from Our Rep" 4/5 What do you like best about Zipline? Ease of usage, constant support through our rep and the pink bubble Review collected by and hosted on G2.com. What do you dislike about Zipline? Some of its rigidity (the fact that message can't be hidden by the user, readership view for Store managers, view in stores who created a task, etc) Review collected by and hosted on G2.com. What problems is Zipline solving and how is that benefiting you? We struggled with reaching associates on the sales floor. Now we can provide an easier access to information thanks to the search and AI. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller invite ![Amber B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amber B.") AB Amber B. Retail Operations Manager Enterprise (\> 1000 emp.) 6/16/2025 "Zipline is amazing!" 4.5/5 What do you like best about Zipline? I love the fact that I can send focused content to ALL of our retail employees and see who has read it! Review collected by and hosted on G2.com. What do you dislike about Zipline? There are some things that Zipline does not do today but the team is always open to feedback and making improvements based on customer needs. Review collected by and hosted on G2.com. What problems is Zipline solving and how is that benefiting you? Zipline is allowing a one stop shop for all employees communications! We do everything in there! Review collected by and hosted on G2.com. Show More 7/6/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") UR Verified User in Retail Enterprise (\> 1000 emp.) 7/9/2026 "Zipline Keeps Teams Aligned with Intuitive, All-in-One Communication" 5/5 What do you like best about Zipline? What I like best about Zipline is how easy it makes it to keep everyone on the same page. It gives us one place to share important updates, manage tasks, and track execution, which helps our store and support teams stay aligned. The platform is intuitive, easy to navigate, and has become an important tool for communicating with and engaging our frontline employees. Review collected by and hosted on G2.com. What do you dislike about Zipline? There can be a learning curve when using some of the more advanced features, but overall the platform is easy to use and continues to evolve based on employee feedback. Review collected by and hosted on G2.com. What problems is Zipline solving and how is that benefiting you? Zipline helps QuikTrip keep communication clear and transparent across teams and markets. It gives employees a simple way to connect, share updates, and stay informed, helping ensure important information reaches the right people at the right time. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Seller invite ![Lisa S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lisa S.") LS Lisa S. Store Operations and Communications Support Manager Enterprise (\> 1000 emp.) 6/25/2025 "Efficiency, Ease, Community, and Engagement." 5/5 What do you like best about Zipline? I love that we can communicate with stores in real time. Surveys are efficient and straight forward. Business partners can have access to information sooner and stores appreciate checking it off and moving on. Review collected by and hosted on G2.com. What do you dislike about Zipline? Many features are add-ons and not included in basic packages (like 2-way communication). Review collected by and hosted on G2.com. What problems is Zipline solving and how is that benefiting you? Associate level communication and visibility. Review collected by and hosted on G2.com. Show More 7/6/2026 Current UserValidated ReviewerSource: G2 invite ![Tammi S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tammi S.") TS Tammi S. Director, IT Business Operations Mid-Market (51-1000 emp.) 7/13/2026 "Amazing Partners Going Beyond Store Comms" 5/5 What do you like best about Zipline? The partnership that strives to understand our business and support our usage. We love Nathan, our customer rep, and the amazing support reps that help us whenever needed. Review collected by and hosted on G2.com. What do you dislike about Zipline? We haven't found any downsides. We're very happy with the platform. Review collected by and hosted on G2.com. What problems is Zipline solving and how is that benefiting you? We are able to use this platform to keep all full-time and part-time Associates on the same page. We are able to encourage users to search messages and the library to find answers to questions which empowers them to do a great job for our customers. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: G2 invite ![Verified User in Apparel & Fashion](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Apparel & Fashion") UA Verified User in Apparel & Fashion Enterprise (\> 1000 emp.) 7/14/2026 "Easy, User-Friendly Messaging That Saves Publishers Time" 4.5/5 What do you like best about Zipline? Messaging is very easy and user-friendly. We’ve had great experiences with business partner publishing, especially the autonomy it gives our partners and the time savings it provides for us as publishers. Review collected by and hosted on G2.com. What do you dislike about Zipline? Zipline Learning has had its struggles for us including noticeable gaps in reporting, lack of SCORM automation, and state or country specific targeting. Review collected by and hosted on G2.com. What problems is Zipline solving and how is that benefiting you? It makes in-store communication easier and helps eliminate duplicative messages for the field. It’s also helping us move toward our goal of having a one-stop shop within a single platform. Review collected by and hosted on G2.com. 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