--- title: Zipline Reviews meta\_title: 'Zipline Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 149 reviews by the users' company size, role or industry to find out how Zipline works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 149 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Retail url: https://www.g2.com/categories/retail --- ### Zipline Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **effective communication tools** in Zipline, enhancing collaboration and engagement across teams and locations. [(16 mentions)](https://www.g2.com/products/zipline/reviews?filters%5Bsentiment_snippet%5D=1699403&qs=pros-and-cons#reviews) Users commend the **ease of use** of Zipline, leading to quick adoption and enhanced team engagement. [(14 mentions)](https://www.g2.com/products/zipline/reviews?filters%5Bsentiment_snippet%5D=1699457&qs=pros-and-cons#reviews) Users praise Zipline for its **comprehensive organization and user-friendly interface** , enhancing communication and operational efficiency greatly. [(11 mentions)](https://www.g2.com/products/zipline/reviews?filters%5Bsentiment_snippet%5D=1698454&qs=pros-and-cons#reviews) Users appreciate the **great customer support** from Zipline, highlighting quick resolutions and helpful account managers. [(8 mentions)](https://www.g2.com/products/zipline/reviews?filters%5Bsentiment_snippet%5D=1698393&qs=pros-and-cons#reviews) Users appreciate the **comprehensive organization** of Zipline, enhancing communication and access for effective team collaboration. [(8 mentions)](https://www.g2.com/products/zipline/reviews?filters%5Bsentiment_snippet%5D=1699344&qs=pros-and-cons#reviews) Users find the **learning curve challenging** as accessing features feels convoluted and still feels immature. [(5 mentions)](https://www.g2.com/products/zipline/reviews?filters%5Bsentiment_snippet%5D=2193890&qs=pros-and-cons#reviews) Users note **notification issues** in Zipline, particularly struggling with functionality on Android and lack of automation. [(3 mentions)](https://www.g2.com/products/zipline/reviews?filters%5Bsentiment_snippet%5D=1699410&qs=pros-and-cons#reviews) Users face **organizational challenges** with Zipline, finding it difficult to manage and access surveys and photos efficiently. [(3 mentions)](https://www.g2.com/products/zipline/reviews?filters%5Bsentiment_snippet%5D=2367133&qs=pros-and-cons#reviews) Users find **confusion due to overwhelming information** and slow loading times, making navigation during busy shifts difficult. [(2 mentions)](https://www.g2.com/products/zipline/reviews?filters%5Bsentiment_snippet%5D=1699032&qs=pros-and-cons#reviews) Users find the **content management cumbersome** , with a need for improved organization and simpler photo access. [(2 mentions)](https://www.g2.com/products/zipline/reviews?filters%5Bsentiment_snippet%5D=2366945&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Zipline ##### 1. Communication Users appreciate the **effective communication tools** in Zipline, enhancing collaboration and engagement across teams and locations. [ See 16 mentions ](https://www.g2.com/products/zipline/reviews?filters%5Bsentiment_snippet%5D=1699403&qs=pros-and-cons#reviews) See Related User Reviews BJ Brian J. Enterprise (\> 1000 emp.) 5.0/5 "Amazing Intranet Platform!" What do you like about Zipline? Updated 2026 - Zipline continues in all my previous points, while innovating and refining continually. They have a huge investment in AI which is nece ![Lisa S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lisa S.") LS Lisa S. Enterprise (\> 1000 emp.) 5.0/5 "Efficiency, Ease, Community, and Engagement." What do you like about Zipline? I love that we can communicate with stores in real time. Surveys are efficient and straight forward. Business partners can have access to information ##### 2. Ease of Use Users commend the **ease of use** of Zipline, leading to quick adoption and enhanced team engagement. [ See 14 mentions ](https://www.g2.com/products/zipline/reviews?filters%5Bsentiment_snippet%5D=1699457&qs=pros-and-cons#reviews) See Related User Reviews ![Emily T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Emily T.") ET Emily T. Enterprise (\> 1000 emp.) 5.0/5 "Best way to quickly and efficiently communicate" What do you like about Zipline? The ease to use, it’s a one place shop for our store employees ![Colleen M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Colleen M.") CM Colleen M. Enterprise (\> 1000 emp.) 5.0/5 "Streamlines Communication Across Multiple Locations" What do you like about Zipline? I love that Zipline streamlines our communication and ensures all updated information is in one place with consistent language. The forms library, ass ##### 3. Features Users praise Zipline for its **comprehensive organization and user-friendly interface** , enhancing communication and operational efficiency greatly. [ See 11 mentions ](https://www.g2.com/products/zipline/reviews?filters%5Bsentiment_snippet%5D=1698454&qs=pros-and-cons#reviews) See Related User Reviews BJ Brian J. Enterprise (\> 1000 emp.) 5.0/5 "Amazing Intranet Platform!" What do you like about Zipline? Updated 2026 - Zipline continues in all my previous points, while innovating and refining continually. They have a huge investment in AI which is nece ![Carl F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carl F.") CF Carl F. Mid-Market (51-1000 emp.) 5.0/5 "A foundational piece for our store teams day to day" What do you like about Zipline? The user interface is incredibly easy to use, making it simple for all of our store teams to quickly learn and make the most of this platform. We espe ##### 4. Customer Support Users appreciate the **great customer support** from Zipline, highlighting quick resolutions and helpful account managers. [ See 8 mentions ](https://www.g2.com/products/zipline/reviews?filters%5Bsentiment_snippet%5D=1698393&qs=pros-and-cons#reviews) See Related User Reviews BJ Brian J. Enterprise (\> 1000 emp.) 5.0/5 "Amazing Intranet Platform!" What do you like about Zipline? Updated 2026 - Zipline continues in all my previous points, while innovating and refining continually. They have a huge investment in AI which is nece ML ML L. 5.0/5 "Essential Tool for Retail Store Management" What do you like about Zipline? I absolutely love using Zipline for managing our retail stores. It has been a great tool for us for over five years, keeping our operations organized ##### 5. Organization Users appreciate the **comprehensive organization** of Zipline, enhancing communication and access for effective team collaboration. [ See 8 mentions ](https://www.g2.com/products/zipline/reviews?filters%5Bsentiment_snippet%5D=1699344&qs=pros-and-cons#reviews) See Related User Reviews BJ Brian J. Enterprise (\> 1000 emp.) 5.0/5 "Amazing Intranet Platform!" What do you like about Zipline? Updated 2026 - Zipline continues in all my previous points, while innovating and refining continually. They have a huge investment in AI which is nece ![Colleen M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Colleen M.") CM Colleen M. Enterprise (\> 1000 emp.) 5.0/5 "Streamlines Communication Across Multiple Locations" What do you like about Zipline? I love that Zipline streamlines our communication and ensures all updated information is in one place with consistent language. The forms library, ass ### 5 Cons or Disadvantages of Zipline ##### 1. Learning Curve Users find the **learning curve challenging** as accessing features feels convoluted and still feels immature. [ See 5 mentions ](https://www.g2.com/products/zipline/reviews?filters%5Bsentiment_snippet%5D=2193890&qs=pros-and-cons#reviews) See Related User Reviews BJ Brian J. Enterprise (\> 1000 emp.) 5.0/5 "Amazing Intranet Platform!" What do you dislike about Zipline? Updated 2026 - same feedback as before. I would add that some of the calenar functionality could be improved for more customizeable view. -some ![Alisa I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alisa I.") AI Alisa I. Enterprise (\> 1000 emp.) 5.0/5 "One stop shop" What do you dislike about Zipline? I think accessing some of the features is convoluted. For surveys we have to go through forms and to access previously started assessments, we have to ##### 2. Notification Issues Users note **notification issues** in Zipline, particularly struggling with functionality on Android and lack of automation. [ See 3 mentions ](https://www.g2.com/products/zipline/reviews?filters%5Bsentiment_snippet%5D=1699410&qs=pros-and-cons#reviews) See Related User Reviews ![Michael S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael S.") MS Michael S. Mid-Market (51-1000 emp.) 5.0/5 "Zipline Review" What do you dislike about Zipline? I have no complaints with Zipline, but there could be some subtle improvements with notifications in the Groups feature. ![Cavan G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cavan G.") CG Cavan G. Enterprise (\> 1000 emp.) 5.0/5 "Zipline is purpose build for your retail team" What do you dislike about Zipline? Zipline has an opportunity to improve Android platform. We often struggle with notifications working as expected for android users. ##### 3. Organizational Challenges Users face **organizational challenges** with Zipline, finding it difficult to manage and access surveys and photos efficiently. [ See 3 mentions ](https://www.g2.com/products/zipline/reviews?filters%5Bsentiment_snippet%5D=2367133&qs=pros-and-cons#reviews) See Related User Reviews ![Colleen M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Colleen M.") CM Colleen M. Enterprise (\> 1000 emp.) 5.0/5 "Streamlines Communication Across Multiple Locations" What do you dislike about Zipline? Creating folders for surveys! There are none, all existing surveys sit there. Can organize more efficiently instead of deleting, in the case of a surv ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 5.0/5 "Zipline Makes Communicating a Breeze" What do you dislike about Zipline? Sometimes hard to pivot when changes need to be updated (ex: tasks) ##### 4. Confusion Users find **confusion due to overwhelming information** and slow loading times, making navigation during busy shifts difficult. [ See 2 mentions ](https://www.g2.com/products/zipline/reviews?filters%5Bsentiment_snippet%5D=1699032&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 5.0/5 "Zipline Makes Communicating a Breeze" What do you dislike about Zipline? Sometimes hard to pivot when changes need to be updated (ex: tasks) ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.5/5 "Zipline" What do you dislike about Zipline? I dislike that sometimes Zipline can feel a bit overwhelming when a lot of information comes in at once. It can also be slow to load or refresh, espec ##### 5. Content Management Users find the **content management cumbersome** , with a need for improved organization and simpler photo access. [ See 2 mentions ](https://www.g2.com/products/zipline/reviews?filters%5Bsentiment_snippet%5D=2366945&qs=pros-and-cons#reviews) See Related User Reviews ![Colleen M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Colleen M.") CM Colleen M. Enterprise (\> 1000 emp.) 5.0/5 "Streamlines Communication Across Multiple Locations" What do you dislike about Zipline? Creating folders for surveys! There are none, all existing surveys sit there. Can organize more efficiently instead of deleting, in the case of a surv ML ML L. 5.0/5 "Essential Tool for Retail Store Management" What do you dislike about Zipline? I believe there is room for improvement with Zipline's survey functionality. The process of uploading and managing pictures is somewhat complex and co ![Blair P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Blair P.") BP Blair P. Community Outreach and Event Manager Enterprise (\> 1000 emp.) 7/6/2026 "Highly Experienced Team Makes Zipline Shine" 5/5 What do you like best about Zipline? The dynamic and experienced team behind the scenes - account managers, implementation managers, sales team are all highly educated and seasoned. Review collected by and hosted on G2.com. What do you dislike about Zipline? One exercise that would mature the implementation process fast is for the organization to define a number of situational use-cases that they execute daily. Then, work back with the implementation team to understand best functionality within the Zipline tool. Some nomenclature or jargon has to be learned to apply to current organizational processes. Review collected by and hosted on G2.com. What problems is Zipline solving and how is that benefiting you? The agent based pink bubble has been extremely helpful for our team in the setup process for our pilot group. Answers in real-time to support productivity. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller invite ![Kasey H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kasey H.") KH Kasey H. Senior Operations Manager Mid-Market (51-1000 emp.) 7/9/2026 "Incredible UI/UX and Support—Centralized Communications for All" 5/5 What do you like best about Zipline? Definitely our account manager and the support team have been there for all of our questions and onboarding needs. The UI/UX is incredible for us as system managers, and it also makes our field team actually want to open the system every day, feel engaged, and stay excited to use it. The AI intelligence is super helpful too—Zippy is like asking a knowledgeable friend about any resource or message. Review collected by and hosted on G2.com. What do you dislike about Zipline? I haven't found a downside! Would purchase this product again and again for our business Review collected by and hosted on G2.com. What problems is Zipline solving and how is that benefiting you? Centralized communications, depth of tasks, analytics on readership and task execution Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller invite ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") AR Verified User in Retail Enterprise (\> 1000 emp.) 7/6/2026 "Zipline Keeps Store Teams Organized with a Simple, Easy-to-Use Experience" 5/5 What do you like best about Zipline? Zipline keeps everything in one place for our store teams, which makes it much easier to stay organized. On the publisher side, it’s straightforward and easy to use, and for our store teams it’s just as simple to navigate and quickly understand what’s most important for their day. Review collected by and hosted on G2.com. What do you dislike about Zipline? The team is always super friendly and helpful whenever we run into any issues, so there really isn’t much to dislike. Review collected by and hosted on G2.com. What problems is Zipline solving and how is that benefiting you? Before Zipline, we didn’t have many metrics on who was reading our communications or actually executing them, and we were struggling with follow-through. Zipline makes it really easy to see who has read something, whether they’ve completed the task, and it gives us a clear way to follow up if we need to. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller invite ![Tara A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tara A.") TA Tara A. Director, Store Operations Mid-Market (51-1000 emp.) 6/23/2025 "Framebridge Store Teams Love Zipline!" 5/5 What do you like best about Zipline? Ziplines is a really intuitive tool—our store teams can navigate the system easily and stay on top of everything they have on their plate each day. Review collected by and hosted on G2.com. What do you dislike about Zipline? There are no downsides to using Zipline, to be honest. Review collected by and hosted on G2.com. What problems is Zipline solving and how is that benefiting you? Our store teams used to scour countless resources across multiple platforms just to find the answers they needed. Zipline helps by consolidating daily task responsibilities, resources, and learning materials in one place, making it much easier to stay organized and get information quickly. Review collected by and hosted on G2.com. Show More 7/13/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") AR Verified User in Retail Enterprise (\> 1000 emp.) 7/7/2026 "Zipline Delivers a True One-Stop Shop with Clear Compliance Visibility" 5/5 What do you like best about Zipline? We always talk about a “One Stop Shop”—and Zipline really delivers. It consolidates multiple tools and platforms for our retail field teams, supports an effective partnership between home office and stores, and provides full visibility into compliance tracking. Review collected by and hosted on G2.com. What do you dislike about Zipline? For our teams, we believe Zipline has a real opportunity to become an innovative training LMS. Features like gamification, leaderboards, and the ability to accrue points could help keep our teams more engaged with training and make the overall experience feel more motivating. Review collected by and hosted on G2.com. What problems is Zipline solving and how is that benefiting you? Compliance tracking is the biggest problem Zipline solves for our teams. Our District Managers have full autonomy to make educated, stats-backed decisions when coaching. Cross-functional ownership is clear, and it’s easy to follow up with the right individuals. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller invite ![Stephanie J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Stephanie J.") SJ Stephanie J. Sr. Program Manager, Retail Communications Enterprise (\> 1000 emp.) 7/6/2026 "Less Chasing, more doing. We Zip in everyday." 5/5 What do you like best about Zipline? Having one place for everything in Zipline makes our teams day to day easier than ever. We utilize the AI feature for the Library, but adding messages has refined the responses we get from Zippy. Review collected by and hosted on G2.com. What do you dislike about Zipline? Any downside I've experience has been promptly address by Zipline support. Review collected by and hosted on G2.com. What problems is Zipline solving and how is that benefiting you? Not problems, but advancements. Zipline has upped performance by adapting to AI in other areas of the platform, helping not only field teams, but also our HQ support teams by enabling AI features in publishing. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Tara M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tara M.") TM Tara M. Omni Analyst, Store Operations Enterprise (\> 1000 emp.) 6/12/2024 "Great Comms Leads to Great Sales" 5/5 What do you like best about Zipline? Intuitive usage in creating messages, surveys, assessments and group forums. Allows to streamline through the Dashboard and creation of Hubs. Tools allow for flexibility, to adjust to growing needs and business shifts. Review collected by and hosted on G2.com. What do you dislike about Zipline? Sometimes there are little glitches that come up (bullet point formatting) or long-term needs (photo annotation) for different elements but open to feedback and forthcoming with roadmap and future developments. Review collected by and hosted on G2.com. What problems is Zipline solving and how is that benefiting you? Photo annotation, AI generation - as tech becomes more sophisticated, ensuring functionality is kept up. Review collected by and hosted on G2.com. Show More 7/6/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User Enterprise (\> 1000 emp.) 7/14/2026 "Streamlined Operations with Exceptional Ease of Use" 5/5 What do you like best about Zipline? I find Zipline incredibly user friendly for both publishers and end users in stores. It's great to navigate and easy to use, simplifying work streams and offering amazing workflows. I really appreciate the analytics aspect, as there are tons of ways to dig into the data, which ultimately helps better serve the store team. This makes them more successful. Additionally, the ease of use cuts down on time spent within the platform, allowing store teams to get the information they need swiftly and return to their tasks efficiently. On the publisher side, the system is straightforward to navigate and effective in getting information out to stores, ensuring we are fast and efficient. Review collected by and hosted on G2.com. What do you dislike about Zipline? Nothing! Review collected by and hosted on G2.com. What problems is Zipline solving and how is that benefiting you? I use Zipline to streamline and create a single source of truth for updates, store operations, and policies, improving efficiency. It's user-friendly, saving time, and offers analytics to better serve store teams, making them successful. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Seller invite ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User Enterprise (\> 1000 emp.) 7/9/2026 "Convenient Communication Hub with Room for Improvement" 4.5/5 What do you like best about Zipline? I like the communication tool system in Zipline, especially now that they've added AI to help refine our communications, making it an even better program than it was before. Having the AI within the system adds a level of convenience that allows me to do my job faster and more efficiently. Setting up Zipline was extremely easy for us, especially since we were previously using email for communication. It's been very quick and adaptable for our company to use. I also appreciate that Zipline acts as a one-stop shop for communication, holding all our library, procedure policies, and documents, making it a really convenient place for team members to go. Review collected by and hosted on G2.com. What do you dislike about Zipline? The library needs a full refresh. I'm part of the team that's involved with helping mold it with Zipline, and currently, it just needs a lot of work. It's very UI unfriendly. It just doesn't screen new modern ages, especially with the most recent refresh that Zipline has done in terms of its UI. Everything else looks very pretty and unique, and that looks very dated and just not very good. Review collected by and hosted on G2.com. What problems is Zipline solving and how is that benefiting you? I use Zipline as a one-stop shop for communication, keeping our stores aligned and updated. It holds all our libraries, policies, and documents, making it easy for team members to access. The AI feature helps refine our communications faster and more efficiently. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Seller invite ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User Enterprise (\> 1000 emp.) 7/7/2026 "Streamlined Communication with Great Support" 4.5/5 What do you like best about Zipline? I appreciate how Zipline streamlines communications to our field teams, making it clear and concise so they can focus on the action needed. It also gives transparency of execution and consumption to our corporate publishers. Even though we are still in the build stage, the materials shared to support have been very clear and helpful. I expect to use messages for daily communication and tasks for key actions, and I'm looking forward to using groups to support some exciting product launches and innovations. The material to set the stage is great. Review collected by and hosted on G2.com. What do you dislike about Zipline? I would like to see more frequent meetings during set up and more accessibility via chat not just email to our technical partner. He seems over extended. The material to set the stage is great, but it hasn't been as smooth as I would like. Review collected by and hosted on G2.com. What problems is Zipline solving and how is that benefiting you? I find Zipline streamlines communications to our field teams, keeping it clear and concise so they can focus on action needed, while providing transparency of execution and consumption to our corporate publishers. Review collected by and hosted on G2.com. 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