Zip Reviews & Product Details

I like how easy it is to use. The interface is extremely understandable and the workflows make sense Review collected by and hosted on G2.com.

This is both a downside and a good side, but sometimes the customization of the tool is hard to do. When changes are made to customize the use of the tool, it is hard to know if those are compliant and how to track those. In addition, we have had segregation of duties issues in Zip and that is how it was implemented and we never knew we needed to change that. Review collected by and hosted on G2.com.

I really appreciate how Zip streamlines the entire intake and procurement process. It’s intuitive, easy to navigate, and cuts down on the back‑and‑forth that normally slows things down. The visibility into each step of the workflow is especially helpful—it keeps everyone aligned and makes approvals much smoother. Review collected by and hosted on G2.com.

One challenge with Zip is that some workflows can feel a bit rigid—small changes or exceptions sometimes require extra steps. The system can also feel slow when navigating between pages or loading complex requests. Additionally, certain features could be more customizable, especially around notifications and approval routing, to better match unique internal processes. Review collected by and hosted on G2.com.

I find Zip easy to use and very friendly. The team is great too, which makes it even better. I also appreciate that I don't have to spend too much time teaching people in the company how to raise PO requests. Having Zip has allowed us to control our spend effectively, and it's been incredibly helpful in reducing our non-payroll expenses. It's impressive how we've been able to manage procure-to-pay processes across multiple territories with different currencies. The integration with Brex for generating virtual cards is another great feature. Our procurement is super efficient even with just me doing the job for 30% of my time. Review collected by and hosted on G2.com.

Zip is still growing and improving. There are things like changing vendor names or payment methods on POs which are not available at the moment, can be a bit of a pain. Review collected by and hosted on G2.com.

I like that Zip has many features and find it very user-friendly and highly customizable. It's like you can do everything you almost dream of with it. Having everything in one place with all the documents, automations, visibility, and budget tracking makes things much easier, more visible, and controlled. It also makes us audit-ready. With Zip, things are just great! Review collected by and hosted on G2.com.

I think everything that has to do with the rules of filtering needs to be a little bit simplified. I need to create different rules for expenses and items separately instead of having both at the same time, so that takes a lot of time. Maybe the pricing is pretty high. Review collected by and hosted on G2.com.

I like that Zip has a user-friendly interface. It acts as a single front door for all of our vendor and tool requests, which makes managing them much more straightforward. I appreciate that it handles workflows for budget and leadership approvals efficiently. It's also great that Zip integrates with NetSuite, which is important for our processes. Review collected by and hosted on G2.com.

The integration between Zip and NetSuite has a few bugs, and it's not always clear how to troubleshoot these integration issues because I don't have visibility into the integration details. Even though we had assistance with the setup, we're still running into implementation issues due to this integration. Review collected by and hosted on G2.com.

I like that Zip provides great transparency for our stakeholders, is easily configurable and customizable for us to change the workflow, the partnership our dedicated customer service team provides, and the product enhancements as Zip invests in the platform. Review collected by and hosted on G2.com.

There are a few minor system limitations that make the tool a little harder for end users. For example, to identify a legal contact, the user has to type in the name for the legal contact to populate out of the entire population of users/employees. It would be great if the admins could limit that population to a set of employees/users/roles so the requester has an easier time identifying their partner. Review collected by and hosted on G2.com.

Zip has significantly simplified the management of procurement workflows across various teams. The intake form is particularly helpful, as it collects all the essential information from requesters at the outset, minimizing unnecessary back-and-forth and ensuring that approvals from Finance, Legal, Privacy, and Security are automatically routed. Additionally, it proves valuable for tracking renewals and consolidating requests in a single location, which enhances visibility into spending and vendor management. Overall, this tool has played a key role in centralizing processes that were previously fragmented and handled manually. Review collected by and hosted on G2.com.

While Zip has certainly streamlined our procurement process, it can sometimes feel inflexible when requesters fail to provide all the necessary information. This often results in delays, as Procurement must follow up to clarify missing details. It would be much more efficient if there were an option to transfer a request into a different workflow when a requester selects the wrong one, rather than having to cancel and start over.

Another issue involves the feature that lets you add people to departmental queues for visibility. Although the idea is solid, those added individuals automatically receive email notifications from Zip, which can lead to excessive and unnecessary emails. Some teams, such as Accounting, have also mentioned that certain aspects of the P2P process feel rigid. However, in my experience, this sometimes stems more from the learning curve and the need for users to fully engage with the tool, rather than from actual limitations of Zip itself.

I would also appreciate the ability to generate a PO after a request is finalized, especially if the original payment method was chosen incorrectly or needs to be changed.

Additionally, the platform could be improved with more user-friendly reporting and analytics, particularly regarding renewals and usage patterns. An escalation feature to prompt slow approvers would also help keep workflows moving smoothly.

Overall, these are mostly minor adjustments, and I believe the company is actively working on enhancements. They appear to value user feedback and are responsive in providing support and addressing concerns. Review collected by and hosted on G2.com.

ZIP truly serves as a blank canvas when it comes to implementing process flows. Its flexibility allows us to either integrate with other platforms or operate entirely within ZIP, which is a significant advantage. We've successfully mandated approvals and facilitated interactions across various supporting areas of the business, making it easy to track every step. The platform offers a high level of transparency, enabling stakeholders to clearly see the status of ongoing processes. One of the most important aspects is that it's completely code-free and plug-and-play. We don't require assistance from consultants or developers to make changes, even to live workflows. Review collected by and hosted on G2.com.

Getting time with people at ZIP can sometimes take a while.

It would be nice to have a dev environment to play with and use for demos and testing Review collected by and hosted on G2.com.

We've found the vendor procurement process much more streamlined with Zip as it centralises internal approvals and documentation in one place. The pace at which new features are rolled out is impressive and genuinely enhances the overall experience. The initial setup was also handled smoothly (thanks to Vincent from the Implementation team!), with the broader CX team (Tasha and Martina) continuing to be incredibly supportive. Review collected by and hosted on G2.com.

Current products / services appear to be more tailored to large enterprises. It'd be great to see more flexible pricing points or trial products for smaller companies. Review collected by and hosted on G2.com.

1. Intuitive and User-Friendly Interface

2. Powerful, No-Code Workflows: A key advantage is its highly flexible and customizable approval workflows. The platform allows for conditional logic (e.g., requests over a certain amount require additional approvals) without any coding

3. Efficient Intake-to-Pay Process

4. Strong Integrations: The platform offers robust integrations with popular ERP and financial systems (like Netsuite)

5. Excellent Customer Support Review collected by and hosted on G2.com.

1. Limited Reporting and Analytics: Platform's reporting functionality often lacks the advanced, user-friendly reporting tools

2. Gaps in Advanced Features: While new AI features are nice touch, there are gaps in features that can be made more useful

3. Less Comprehensive Custom Integration functionality: While recent use of Webhooks and API based suite helps, a lot more can be done on API side. Review collected by and hosted on G2.com.