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Top 10 Zingtree Alternatives & Competitors

(76)4.5 out of 5

Research alternative solutions to Zingtree on G2, with real user reviews on competing tools. Customer Self-Service Software is a widely used technology, and many people are seeking easy to use, time saving software solutions with artificial intelligence, personalization, and ai text summarization. Other important factors to consider when researching alternatives to Zingtree include user experience and customer service. The best overall Zingtree alternative is Freshdesk. Other similar apps like Zingtree are Salesforce Service Cloud, Talkdesk, WalkMe, and Sprinklr Service. Zingtree alternatives can be found in Customer Self-Service Software but may also be in Help Desk Software or Contact Center Software.

Best Paid & Free Alternatives to Zingtree

Freshdesk
Salesforce Service Cloud
Talkdesk
WalkMe
Sprinklr Service
Zendesk Support Suite
Guru
NICE CXone Mpower

Top 10 Alternatives to Zingtree Recently Reviewed By G2 Community

Browse options below. Based on reviewer data, you can see how Zingtree stacks up to the competition, check reviews from current & previous users in industries like Consumer Services, Consumer Goods, and Financial Services, and find the best product for your business.

Freshdesk

By Freshworks

(3,501)4.4 out of 5

Optimized for quick response

Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

Categories in common with Zingtree:

Customer Self-Service

Reviewers say compared to Zingtree, Freshdesk is:

Slower to reach roi

Easier to admin

More usable

See all Freshdesk reviews

Salesforce Service Cloud

By Salesforce

(5,607)4.4 out of 5

Optimized for quick response

Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.

Categories in common with Zingtree:

Reviewers say compared to Zingtree, Salesforce Service Cloud is:

Slower to reach roi

See all Salesforce Service Cloud reviews

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Azumuta

(14)4.8 out of 5

Azumuta offers software solutions to augment the skills of the connected workforce. The platform assist manufacturing companies by driving performance, enabling factory workers to learn, solving in-line quality issues, and offer information progressively on the factory floor. Azumuta’s software connects operators, supervisors and managers to every single manufacturing aspect, and supports a culture of constant improvement. Azumuta is a modular online platform that helps people in a factory environment to increase productivity and quality of production by better communication and technological support. Azumuta’s software modules include the following: - Digital Work Instructions - Quality Assurance - Skills Matrix & Training - Audits & Digital Checklist - Continuous Improvement / CAPA

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Reviewers say compared to Zingtree, Azumuta is:

Easier to admin

Easier to do business with

Better at support

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Talkdesk

By Talkdesk

(2,408)4.4 out of 5

Optimized for quick response

Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience.

Categories in common with Zingtree:

Get a quote

Reviewers say compared to Zingtree, Talkdesk is:

Slower to reach roi

Easier to admin

More usable

See all Talkdesk reviews

WalkMe

By SAP

(476)4.5 out of 5

Optimized for quick response

WalkMe pioneered the Digital Adoption Platform (DAP) to transform the user experience in today's overwhelming digital world. Using artificial intelligence, analytics, engagement, guidance and automation, WalkMe's transparent overlay assists users to complete tasks easily within any enterprise software, mobile application or website.

Categories in common with Zingtree:

Customer Self-Service

Get a quote

Reviewers say compared to Zingtree, WalkMe is:

Slower to reach roi

See all WalkMe reviews

Sprinklr Service

By Sprinklr

(497)4.3 out of 5

Optimized for quick response

Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights – eliminating the need for any other point solution.

Categories in common with Zingtree:

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Zendesk Support Suite

By Zendesk

(6,149)4.3 out of 5

Optimized for quick response

Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

Categories in common with Zingtree:

Reviewers say compared to Zingtree, Zendesk Support Suite is:

Slower to reach roi

See all Zendesk Support Suite reviews

Guru

By Guru

(2,112)4.7 out of 5

Guru is the wiki, intranet, and knowledge base in one that brings your teams together by centralizing essential information. Powered by AI, it gets smarter the more you use it. Experience streamlined information sharing and effortless implementation with Guru.

Categories in common with Zingtree:

Reviewers say compared to Zingtree, Guru is:

Easier to admin

Easier to set up

More usable

See all Guru reviews

NICE CXone Mpower

By NICE

(1,635)4.3 out of 5

Optimized for quick response

NICE CXone Mpower automates end-to-end customer service—enabling organizations to boost satisfaction and efficiency while reducing costs at unprecedented scale. Move beyond traditional inbound customer service and into proactive AI-powered customer experiences. As the ultimate AI hyper-platform, CXone Mpower seamlessly orchestrates workflows, agents, and knowledge across every CX touchpoint. Connect front- and back-office workflows. Optimize enterprise-wide knowledge. Increase productivity with AI agents and augmented human agents. Unlike traditional CCaaS and inflexible point-solutions, CXone Mpower provides the most comprehensive applications portfolio, an open framework for integration, and Enlighten—CX-specific AI trained on the industry’s largest labeled and validated CX dataset — for organizations to design, build and operate every element of customer service.

Categories in common with Zingtree:

Reviewers say compared to Zingtree, NICE CXone Mpower is:

Slower to reach roi

Easier to admin

More usable

See all NICE CXone Mpower reviews

JustCall

By Saas Labs

(2,084)4.3 out of 5

Optimized for quick response

JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks, and all the business tools you need to engineer better conversations. Trusted by 6,000+ companies globally, JustCall enables customer-facing teams to enjoy seamless customer conversations with real-time and post-call AI-powered insights. Top JustCall features to watch out for: ★ Inbound & outbound calling ★ Send & receive SMS & MMS ★ Sales dialer (Auto Dialer, Predictive Dialer, and Dynamic Dialer) ★ SMS Workflows & Bots ★ Multi-level IVR ★ Real-time agent assist ★ AI-powered SMS Copilot ★ AI coaching ★ Sentiment analysis ★ AI call scoring ★ Live call monitoring ★ Shared WhatsApp inbox ★ Automatic call distribution ★ Business phone numbers in 70+ countries

Categories in common with Zingtree:

Reviewers say compared to Zingtree, JustCall is:

Easier to admin

Easier to set up

More usable

See all JustCall reviews

#10

LiveAgent

By QualityUnit

(1,509)4.5 out of 5

LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.

Categories in common with Zingtree: