ZeroFox Pricing Overview

One of the standout aspects of ZeroFox is the exceptional customer service, particularly the support we receive from a dedicated Account Manager and Technical Account Manager (TAM). Their responsiveness, deep product knowledge, and proactive engagement have been instrumental in helping maximise the platform’s value.

The product itself is highly effective, offering a wide range of features that can be tailored to various use cases. With the guidance of our TAM, we've been able to explore and implement different functionalities in ways that align with our specific security objectives. Additionally, the integration options with other tools have made it easier to embed ZeroFox into broader security operations, enhancing both efficiency and coverage. Review collected by and hosted on G2.com.

While the platform’s user interface is generally intuitive and well-designed, it could benefit from enhanced filtering capabilities. Additional filtering options would make it easier to navigate large volumes of data and tailor views more effectively to specific use cases, ultimately improving usability and efficiency. Review collected by and hosted on G2.com.

I really appreciate the fact that ZeroFox provides notifications on issues that I wasn't initially aware of. This feature is extremely helpful as it allows us to address potential problems proactively. Furthermore, ZeroFox's ability to take down content is impressive, even though the success rate can vary. Nevertheless, we've experienced some notable successes in using this tool. I find the concept of escalated alerts particularly valuable because the tool captures a large volume of alerts and they have a team to vet and escalate the most critical ones for us. Trusting ZeroFox to find social media accounts and website domains impersonating our brand saves my team a tremendous amount of time and energy by automating what would otherwise be a labor-intensive and manual process, but it’s not always perfect. Review collected by and hosted on G2.com.

This concept of escalated alerts is really helpful, but there are times when alerts we would be highly concerned with are not escalated and alerts of little concern are escalated. Though this improved over time with better communication, it was initially problematic. Additionally, I'm frustrated by the varying success rate of ZeroFox's takedown ability, as it does not consistently achieve successful content removal, which can be attributed to platform limitations but is nonetheless a limitation. It also can take several weeks for a takedown to be successful. I'm confused and frustrated by alerts concerning content violations that are notified years after the content's original creation, which I assumed would only be a problem early on, but it persists. Lastly, I see limitations in ZeroFox's social media coverage, particularly the lack of alerts related to LinkedIn and inadequate monitoring capabilities for platforms like Facebook and Instagram. Review collected by and hosted on G2.com.