# zenloop Reviews **Vendor:** zenloop **Category:** [Experience Management Software](https://www.g2.com/categories/experience-management) **Average Rating:** 4.7/5.0 **Total Reviews:** 13 ## About zenloop zenloop is an AI-powered Customer Experience Management Platform and leading NPS software designed for B2B and digital businesses to optimize every touchpoint across the customer journey. As a comprehensive customer feedback management tool, zenloop enables you to easily launch net promoter surveys, CSAT surveys, and customer satisfaction survey with its software to capture feedback online and offline. The zenloop SaaS solution automatically collects, analyzes, and clusters feedback using advanced AI, delivering actionable insights through intelligent feedback analysis. zenloop empowers teams to boost retention, loyalty, and enthusiasm by identifying key drivers, automating win-back and advocacy workflows, and closing the loop with customers. With seamless integrations and a user-friendly interface, zenloop transforms feedback into measurable improvements, making it the ideal customer feedback platform to drive ROI, innovation, and customer-centric growth. Unlike Feedback Management applications, zenloop doesn’t simply focus on gathering and analyzing feedback to display insights. zenloop allows their customers to automatically convert such insights directly into workflows that lead to improvements in product and processes, win-back programs for dissatisfied customers, and advocacy plans for satisfied loyal customers. With zenloop companies can: - Collect multichannel direct and indirect customer feedback, which is automatically analyzed to provide insights into key drivers (of both satisfaction and dissatisfaction) and customer expectations - Benchmark data with other companies in the same industry and locations - Set rules to automatically trigger workflows to react to negative feedback based on customer segments, stage, and industry-specific keywords mentioned - Set rules to automatically trigger workflows to react to positive feedback and involve satisfied customers in tailored advocacy programs - Define automatic action plans, manage workflows, stakeholders, and cross-functional project teams to address issues and drive customer-centric innovation after identifying elements that generate friction (either within your product or processes) - Close the loop with customers by keeping them up to date regarding the progress of transformation initiatives they triggered through feedback - Monitor and prove the actual ROI of CX initiatives based on the impact of innovation zenloop can be seamlessly integrated into solutions such as Salesforce, Zendesk, Emarsys and all other common CRM, ERP, e-commerce, or STS systems. The platform is designed to serve fully-digital young or well-established businesses at different stages of their customer-centric transformation as well as large corporations with several digital and non-digital touchpoints along the customer journey. Characterized by an extremely user-friendly interface, easy and fast implementation, the platform guarantees the highest standards in terms of compliance and security. ## zenloop Pros & Cons **What users like:** - Users value zenloop's **AI-Powered Thematic & Sentiment Analysis** , providing tailored insights and significant time savings in feedback analysis. (2 reviews) - Users praise the **exceptional customer support** of zenloop, aiding in seamless setup and integration for better insights. (2 reviews) - Users appreciate the **ease of use** of zenloop, facilitating insightful feedback analysis and enhancing customer support experience. (2 reviews) - Users value the **AI-Powered Thematic & Sentiment Analysis** of zenloop for actionable insights and streamlined feedback management. (2 reviews) - Users praise zenloop's **intuitive interface** , enabling easy setup and seamless integration into customer journeys for optimal usability. (2 reviews) - Automation (1 reviews) - Customizability (1 reviews) - Customization (1 reviews) - Users value the **easy integrations** of Zenloop, enhancing their CRM workflows seamlessly and efficiently. (1 reviews) - Users find the **easy setup** of Zenloop to be a valuable addition to their CRM processes. (1 reviews) **What users dislike:** - Users find a **lack of feature integration** in zenloop, limiting personalized experiences based on customer feedback. (1 reviews) - Users face **platform issues** as zenloop lacks integration for tagging customer profiles with sentiment data, limiting personalization. (1 reviews) - Users express frustration over **inability to tag customer profiles** with sentiment data, limiting personalization opportunities. (1 reviews) - Users find **survey issues** limiting, as they can't tag customer profiles for personalized experiences based on feedback. (1 reviews) - Users face significant **syncing issues** with zenloop, hindering the ability to personalize customer experiences effectively. (1 reviews) ## zenloop Reviews ### 1. Revolutionized Our Feedback Process with AI Precision **Rating:** 3.5/5.0 stars **Reviewed by:** Tyler C. **Reviewed Date:** February 03, 2026 **What do you like best about zenloop?** I really appreciate zenloop's AI-Powered Thematic & Sentiment Analysis, which is US-English optimized and specifically built for retail. This is crucial for getting high-quality and actionable insights. It's not just generic AI; it categorizes retail-specific themes without needing any custom setup. I also like how it segments insights by US regions and omnichannel touchpoints, which is very important for our business. The anomaly and trend alerts are awesome, as they allow us to address issues before they become big problems. The AI automates all the manual work of analyzing feedback, saving our team more than 10 hours a week. This consistent, unbiased theme tagging lets us focus on improving customer experience rather than getting bogged down in data collection. Also, the support team was incredibly helpful in overcoming small hurdles during the initial setup, especially in customizing integrations and resolving time-zone issues. **What do you dislike about zenloop?** We can’t tag Intershop or marketplace customer profiles with zenloop sentiment/themes (e.g., “highly dissatisfied with shipping”) to personalize future experiences—our 360° customer profiles (Intershop + CRM) don’t include VoC data, missing a huge opportunity to tailor US shopper experiences (e.g., offering a discount to a customer who had a bad BOPIS experience). Enable customer profile sync (CCPA-compliant) between zenloop and US retail CRMs/commerce platforms—letting us append VoC sentiment/themes to customer profiles for personalized follow-up (e.g., a Salesforce email campaign for US shoppers with negative shipping feedback). **What problems is zenloop solving and how is that benefiting you?** zenloop unifies all omnichannel CX data and replaces manual feedback analysis with AI-powered insights, saving 10+ hours a week and eliminating human bias. The AI captures real-time feedback, automatically tags themes, and alerts for issues, enabling better CX management. ### 2. Simple Setup, Perfect Customer Feedback Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Philipp B. | Founder, CEO, CTO **Reviewed Date:** February 02, 2026 **What do you like best about zenloop?** I appreciate the simple setup of Zenloop, the clarity, and the low entry barrier. I particularly like the very fast go-to-market process. **What do you dislike about zenloop?** The UI is a bit "old-fashioned" and could use a modern touch. In some parts, it is not entirely intuitive and it's not immediately clear where to find certain information. An onboarding guide would be useful. **What problems is zenloop solving and how is that benefiting you?** I use Zenloop to systematically capture qualified customer feedback and directly derive optimizations. The structured feedback process helps to collect feedback at the same point of the customer journey and identify problems. ### 3. Zenloop impresses us with its platform's ease of use. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.) **Reviewed Date:** November 27, 2024 **What do you like best about zenloop?** Intuitive UI, quick and straightforward setup of queries, and easy integration of the queries into our customer journeys make Zenloop a valuable tool in our CRM tech stack. **What do you dislike about zenloop?** The customization options for queries could be more flexible to gain even more targeted insights. Additionally, the tool could become more versatile with sensible expansions, such as the integration of additional survey functionalities. **What problems is zenloop solving and how is that benefiting you?** With Zenloop, we can efficiently integrate NPS queries into various touchpoints and journeys to capture customer feedback in a targeted manner. We also use the tool to better understand our customers' purchasing behavior at different points. It is our central digital feedback tool that goes beyond the mere collection of NPS and helps us make data-based decisions and sustainably increase customer satisfaction. ### 4. Great experience to use Zenloop **Rating:** 5.0/5.0 stars **Reviewed by:** Harshavardhan M. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 26, 2023 **What do you like best about zenloop?** The best thing I like about zen loop is we mostly give services but we don't know how customers feel about the services that where zenloop helped me a lot it is very easy to use and with the help of this I cam to know the feedback of the customers with great customer support. **What do you dislike about zenloop?** As of now there is no dislikes because as I am exploring more about the product as of now it is good to use to know the feedback from customers **What problems is zenloop solving and how is that benefiting you?** the problems that Zenloop solves are helps to know the reviews and feedback from customers and helps in rating of our services and give us ideas to implement the services with feedback from customer with great support ### 5. Review on Zenloop **Rating:** 5.0/5.0 stars **Reviewed by:** Shiva Kumar B. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 25, 2023 **What do you like best about zenloop?** The best Thing I like about the Zenloop is the scope of users giving feedback on the services, based on their inputs and feedback we can make the changes and we can able to kmow How frequetly customers are using the servies by the team support. **What do you dislike about zenloop?** When we talk about dislikes about Zenloop, I Just came to about it I need to learn and use more then I can able to say. **What problems is zenloop solving and how is that benefiting you?** The problems is zenloop solving is like we use servieces but we don't know is it helpful or not where lack of feedback or customer support that's where this comes in. ### 6. Great Solution & Company **Rating:** 5.0/5.0 stars **Reviewed by:** Madeleine B. | CRM Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 22, 2021 **What do you like best about zenloop?** Besides generating value for our customers, the user experience of zenloop is great! Zenloop is eager to improve the tool every day and also asks us for detailed feedback. If we need support, we quickly receive it. **What do you dislike about zenloop?** Actually there is nothing that dislike about the solution or the service - zenloop is a really great company! **Recommendations to others considering zenloop:** In comparison to other solutions the integration of zenloop is really easy. **What problems is zenloop solving and how is that benefiting you?** We create customer insights at various touchpoints. Besides the NPS score, we also receive qualitative feedback from our customers. ### 7. Powerful experience management platform! **Rating:** 5.0/5.0 stars **Reviewed by:** Martin R. | Head of Loyalty, Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2021 **What do you like best about zenloop?** With zenloop, it is super easy to gather essential insights on customers wishes and painpoints throughout the whole customer journey. Moreover, drivers for both loyalty and dissatisfaction are automatically identified which enables a quick reaction to issues and prioritization. zenloop is definitely a powerful tool to manage customer experience systematically! **What do you dislike about zenloop?** It should be possible to structure the dashboard a little bit better but that's just a minor issue. **What problems is zenloop solving and how is that benefiting you?** Optimization of numerous touchpoints and customer processes along the customer journey. ### 8. Zenloop gives us a lot of opportunities **Rating:** 4.5/5.0 stars **Reviewed by:** Julia W. | Head of Subscriptions and Customer Experience, Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2021 **What do you like best about zenloop?** Very easy way to integrate the voice of customer into different touchpoints. Possibility to react to customer feedback (using promoters and preventing churn). Very helpful customer service - they give good and proactive advise. **What do you dislike about zenloop?** The sentiment analysis is a very good feature but also has some limitations. **What problems is zenloop solving and how is that benefiting you?** Analysing pain points. Increasing good reviews. Preventing customer churn. Measuring CX. ### 9. Continuous improvement of the UX thanks to zenloop **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Sporting Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2021 **What do you like best about zenloop?** Super fast feedback on our questions. Zenloop always comes up with new ideas and suggestions. **What do you dislike about zenloop?** Personal acquaintance is rather difficult :D **What problems is zenloop solving and how is that benefiting you?** Quick solution to problems identified from the customer's perspective. -> Customer satisfaction can be increased super quickly this way. A compliment is also gladly received and boosts the motivation of our employees. ### 10. Very Friendly, fast hands on company and service **Rating:** 5.0/5.0 stars **Reviewed by:** Gloria D. | executive assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2019 **What do you like best about zenloop?** Whenever I have a question, I can contact them directly and will get an answer in between a day. If there is a problem, they will work it out and find a solution! **What do you dislike about zenloop?** we just had little problems adding zenloop to shopify but they worked out a great solution very far, so there is actually no dislike **What problems is zenloop solving and how is that benefiting you?** We wanted to get a better overview of how we can increase our customer support. We are very close to our customers but still would have missed out a lot of problems we can no work on, just because of zenloop. Like problems with payment methods or long loading of the website, they didn't write about before. And the overviews with the different topics help me to sort it in subjects, which puts our customer service on next level. ### 11. zenloop great experience **Rating:** 5.0/5.0 stars **Reviewed by:** Stefan A. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 30, 2020 **What do you like best about zenloop?** Zenloop increased our customer feedback from below 10% from previous surveys to currently around 30%. This helps us to better understand our customers and act on their feedback. Another thing to point out is the great team and fast set up. **What do you dislike about zenloop?** At the moment we are quite statisfied with the product and service **Recommendations to others considering zenloop:** I can only recommend zenloop and the zenloop team to everyone who seeks greater customer insigths in order to develop a better customer experience and reduce churn **What problems is zenloop solving and how is that benefiting you?** We are trying to better understand our customers and reduce churn rates ### 12. Pretty solid tool with potential **Rating:** 4.0/5.0 stars **Reviewed by:** Adrian v. | User Experience Designer & Project manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 16, 2019 **What do you like best about zenloop?** We had a pretty nice onboarding with the team of zenloop and are very satisfied with the cooperation so far. Especially because there is a direct and product-related exchange. It helps both sides to adapt and improve the tool together to the needs of the clients and customers. We look forward to further cooperation! Thank you. **What do you dislike about zenloop?** Sometimes trouble with the performance and missing a user role manager. **What problems is zenloop solving and how is that benefiting you?** Determination of the problem areas which are relevant for the customer. Measures are developed based on the numbers. ### 13. Helps getting valuable insights from the customer perspective **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Furniture | Mid-Market (51-1000 emp.) **Reviewed Date:** September 02, 2019 **What do you like best about zenloop?** Using labels you can determine if the amount of feedback regarding certain issues is increasing. So you know which issues to examine first. I was really surprised how fast feedback and suggestions for improvement of the tool are realised. Moreover, Zenloop is constantly developing the tool. **What do you dislike about zenloop?** It would be great to include a learning mechanism for the labels. **What problems is zenloop solving and how is that benefiting you?** Until now, we're trying to find issues on the website with certain devices. The feedback on Zenloop also caused us to take a closer look at our payment methods and possible technical issues. In future, we would also like to collect feedback about customer service contacts. ## zenloop Discussions - [What is zenloop used for?](https://www.g2.com/discussions/what-is-zenloop-used-for) - 1 comment - [View zenloop pricing details and edition comparison](https://www.g2.com/products/zenloop/reviews?qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-05-17+12%3A01%3A26+-0500&secure%5Bsession_id%5D=4f66cbb5-65cd-41de-95f3-cd5b22eeff44&secure%5Btoken%5D=578ca31738ff1f1b72f172f1241ffc8c527418a0e49ea0b4bfa2d2e0e52aba5d&format=llm_user) ## zenloop Features **Analytics** - Net Promoter Score (NPS) - Customer Satisfaction (CSAT) Score - Customer Effort Score (CES) - Gamification **Survey Management** - Survey Builder - Question Types - Templates - Survey Distribution **Customization** - Stakeholder Management - Multilanguage Support - Multiple Branding Support - Vertical-specific Solutions **Survey Customization** - Branching/Skip Logic - Branding - Multimedia Support - Multilingual Surveys **Survey Insights** - Reporting & Analytics - BI Tools Integration - Data Exporting - Permissions **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Experience Management** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Survey** - Adaptive Learning - Proactive Assistance - Decision Making ## Top zenloop Alternatives - [QuestionPro](https://www.g2.com/products/questionpro/reviews) - 4.5/5.0 (1,124 reviews) - [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) - 4.4/5.0 (23,181 reviews) - [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) - 4.5/5.0 (1,653 reviews)