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We had a pretty nice onboarding with the team of zenloop and are very satisfied with the cooperation so far. Especially because there is a direct and product-related exchange. It helps both sides to adapt and improve the tool together to the needs of the clients and customers.
We look forward to further cooperation!
Thank you. Review collected by and hosted on G2.com.
Sometimes trouble with the performance and missing a user role manager. Review collected by and hosted on G2.com.
10 out of 11 Total Reviews for zenloop
Intuitive UI, quick and straightforward setup of queries, and easy integration of the queries into our customer journeys make Zenloop a valuable tool in our CRM tech stack. Review collected by and hosted on G2.com.
The customization options for queries could be more flexible to gain even more targeted insights. Additionally, the tool could become more versatile with sensible expansions, such as the integration of additional survey functionalities. Review collected by and hosted on G2.com.
The best thing I like about zen loop is we mostly give services but we don't know how customers feel about the services that where zenloop helped me a lot it is very easy to use and with the help of this I cam to know the feedback of the customers with great customer support. Review collected by and hosted on G2.com.
As of now there is no dislikes because as I am exploring more about the product as of now it is good to use to know the feedback from customers Review collected by and hosted on G2.com.
The best Thing I like about the Zenloop is the scope of users giving feedback on the services, based on their inputs and feedback we can make the changes and we can able to kmow How frequetly customers are using the servies by the team support. Review collected by and hosted on G2.com.
When we talk about dislikes about Zenloop, I Just came to about it I need to learn and use more then I can able to say. Review collected by and hosted on G2.com.
Besides generating value for our customers, the user experience of zenloop is great! Zenloop is eager to improve the tool every day and also asks us for detailed feedback. If we need support, we quickly receive it. Review collected by and hosted on G2.com.
Actually there is nothing that dislike about the solution or the service - zenloop is a really great company! Review collected by and hosted on G2.com.
With zenloop, it is super easy to gather essential insights on customers wishes and painpoints throughout the whole customer journey. Moreover, drivers for both loyalty and dissatisfaction are automatically identified which enables a quick reaction to issues and prioritization. zenloop is definitely a powerful tool to manage customer experience systematically! Review collected by and hosted on G2.com.
It should be possible to structure the dashboard a little bit better but that's just a minor issue. Review collected by and hosted on G2.com.
Very easy way to integrate the voice of customer into different touchpoints. Possibility to react to customer feedback (using promoters and preventing churn). Very helpful customer service - they give good and proactive advise. Review collected by and hosted on G2.com.
The sentiment analysis is a very good feature but also has some limitations. Review collected by and hosted on G2.com.
Super schnelle Rückmeldung bei Fragen unsererseits.
Zenloop kommt immer mit neuen Ideen und Anregungen Review collected by and hosted on G2.com.
Persönliches Kennenlernen ist eher schwieriger :D Review collected by and hosted on G2.com.
Whenever I have a question, I can contact them directly and will get an answer in between a day.
If there is a problem, they will work it out and find a solution! Review collected by and hosted on G2.com.
we just had little problems adding zenloop to shopify but they worked out a great solution very far, so there is actually no dislike Review collected by and hosted on G2.com.
Zenloop increased our customer feedback from below 10% from previous surveys to currently around 30%. This helps us to better understand our customers and act on their feedback. Another thing to point out is the great team and fast set up. Review collected by and hosted on G2.com.
At the moment we are quite statisfied with the product and service Review collected by and hosted on G2.com.
Using labels you can determine if the amount of feedback regarding certain issues is increasing. So you know which issues to examine first.
I was really surprised how fast feedback and suggestions for improvement of the tool are realised. Moreover, Zenloop is constantly developing the tool. Review collected by and hosted on G2.com.
It would be great to include a learning mechanism for the labels. Review collected by and hosted on G2.com.
