smooth dashboard interface, quick support response times Review collected by and hosted on G2.com.

on the more expensive side, inflexible billing Review collected by and hosted on G2.com.

Our account liaison is amazing. The communication between our two teams flow well. They are attentive to our requests, and follow up where needed.

Previous providers, we would have to chase for reports and a response. Zeni understands SLA and priority of our requests. Review collected by and hosted on G2.com.

In the past their change of liaison's or approach has been finicky. They now have a Customer Success Manager who check ins with account leaders to ensure each account is being given the service and attention needed. Review collected by and hosted on G2.com.

Their dashboard that provides instant updates on the financial status of the company, which is easily accessible whenever required. The service also includes proactive tax preparation and advice, coupled with a personal touch through regular check-ins with our accounting representative. The company utilizes automation for paying invoices, making the process effortless. In case of any issues, Zeni promptly takes action to resolve them, showcasing their commitment to customer satisfaction. Review collected by and hosted on G2.com.

Zeni's standard package does not cover all financial decision-making and CFO tasks. At some point, it will be necessary for our company to have an in-house finance professional to handle these responsibilities. Review collected by and hosted on G2.com.

Book-keeping at a reasonable cost which is needed for startups

Easy to understand dashboard summary

Easy to generate reports Review collected by and hosted on G2.com.

- Zeni only provides bookkeeping services for QBO

- The bookkeepers are not local in the U.S and therefore have very little knowledge about US accounting standards

- Journal entries are often wrong when transactions get complicated Review collected by and hosted on G2.com.

Zeni offers a stellar balance of sofrware, with a top-notch human services layer atop. Our controller is responsive and accountable with questions arise - this was something we longed for when trying Pilot or Bench. In comparison to our experience using a local bookkeeping team, Zeni's team is well-versed in startup-related fiance matters, and brought an impressive wealth of experience with them. Review collected by and hosted on G2.com.

The dashboard could use some love - especially when it comes to reviewing open questions / adding receipts before month-end. Zeni's team touts 'Real Time Insights'; however, we never really experienced this benefit first-hand. Review collected by and hosted on G2.com.

They are very responsive and quick to answer questions. Review collected by and hosted on G2.com.

Occasionally they ask questions based on info they already have access to. Review collected by and hosted on G2.com.

The team is easy to work with and is flexible for Review collected by and hosted on G2.com.

It doesn't help forecast the business and it's is very limited on metrics Review collected by and hosted on G2.com.

How they are easily accessible and have a great dashboard Review collected by and hosted on G2.com.

Sometimes I'm not sure who from our side is supposed to be the direct contact with Zeni Review collected by and hosted on G2.com.

The pro active support and solutions they provide that make me more relaxed with the tax and sales laws.

Again gives me the mental freedom to concentrate on my work. Review collected by and hosted on G2.com.

I don't like that there are always costs, but that's more of a reporting and tax issues more than zeni's fault. Review collected by and hosted on G2.com.

I have perfect clarity on where my money is going. The customer support is phenomenal. Zeni's allowed me to make critical decisions in my business effectively. Review collected by and hosted on G2.com.

It's a bit pricy, but even still, it's dramatically cheaper than using an accounting firm. Review collected by and hosted on G2.com.