I absolutely need the almost live accounting, and they keep on top of everything very timely. The dashboard is invaluable to me; I look at it first thing in the morning. They ask questions when they are unsure about anything, which I appreciate. They are very responsive, and as an example, I found a potential problem that needed to be resolved at 4:45 pm on Friday, 12/22. Our dedicated controller saw my email, logged in, and solved the issue immediately before leaving for her end-of-year vacation. Also, the onboarding was incredibly efficient as I needed to get them to onboard the company and a sister company in a short time, and it went very smoothly. Review collected by and hosted on G2.com.

I don't have anything that I dislike about Zeni. Review collected by and hosted on G2.com.

I've really liked the automated bookkeeping, dashboarding, communication, and forecasting capabilities. Easy integration with Quickbooks Online. Review collected by and hosted on G2.com.

Cost is higher than other solutions I've looked at, but they had a good startup option. Review collected by and hosted on G2.com.

I've used other programs similar to Zeni in the past but nothing compares to the user experience Zeni offers. Their interface is simple to navigate, explain and understand. Review collected by and hosted on G2.com.

I don't have any dislikes about the program. Review collected by and hosted on G2.com.

It's seamless and saves us time plus their support team is very friendly. Review collected by and hosted on G2.com.

I have not encountered anything yet that I dislike about the service. It's all been workingly smoothly since we started with them. Review collected by and hosted on G2.com.

The timeliness of the information requested as well as the convenience without taking too much time from our executive leadership. Review collected by and hosted on G2.com.

There is not much I can say that would pertain to issues with Zeni. Sometimes data is not complete but that is because of our reporting to Zeni. Review collected by and hosted on G2.com.

Aid with payroll and receipts. Readable dashboard. Review collected by and hosted on G2.com.

The account managers tend to vary in service. Our original account manager did not do a good job of being transparant about our spending and did not schedule the agreed upon monthly meetings. Our second manager was amazing--proactive, identified issues quickly, let us know what to expect in the coming months from her team, etc.

Now, we have a third account manager, who seems to be doing fine, though she doesn't seem as proactive as our previous one.

Changes in a company are inevitable, but we have had more good and bad experiences with Zeni account managers at this point. From a startup perspective, they are incredibly helpful. Review collected by and hosted on G2.com.

Communication and dashboard. Everything about the process is perfectly set up for a high frequency operator Review collected by and hosted on G2.com.

There's nothing I dislike they are excellent Review collected by and hosted on G2.com.

They make themselves readily available to you and really do behave like an extension of the team. They are incredible partners that will not only help execute on the work but help you with more strategic and operational challenges where possible. Review collected by and hosted on G2.com.

The only challenge of a service like this is scalability in terms of cost. They certainly have the resources, it's just a matter of at what point does that inflection point entail building your own offshore program. With that said, they are perfect for start-ups even into somewhat late stages. Review collected by and hosted on G2.com.

The daily bookkeeping work and the dashboard are excellent for running the business on a daily basis. I think the bill pay and employee reimbursement features are great, and all our employees appreciate the same-day ACH reimbursements. The team is extraordinarily responsive and they were able to schedule the work to meet my need for a quick month-end close. The implementation process was very smooth as we already use QBO and they were able to easily adjust our COA for integration with their dashboard. The controller assigned to the company has been great as well. And the support, for the few times I needed it was also very responsive. Review collected by and hosted on G2.com.

I don't have anything to state that is negative or a downside to using Zeni.ai. Review collected by and hosted on G2.com.

The team is very professional. They go out of their way to document and improvess processes, educate me on best practices, point out corrections, and respond quickly to questions. Review collected by and hosted on G2.com.

The website can be slow. It seems the Zeni team has more experience supporting software-based clients vs product-based clients, but they've done a great job through the learning curve with us. Review collected by and hosted on G2.com.