ZenGRC is easy to onboard and navigate. I was able to figure out how the tools works by going through the training videos and wiki articles. Also, the customer support team is excellent and super helpful. Eric, our current Customer Success Manager, is super responsive and always there to answer my questions. Review collected by and hosted on G2.com.

I think the dashboard can be improved with more reporting options. Right now, we have to create custom reports in another tool given the limited options in ZenGRC. Additionally, mapping is a bit time consuming and I hope there is an easier way to do bulk updates. Review collected by and hosted on G2.com.

The layout of ZenGRC is easy to navigate and to see where you stand status wise with tasks and requests. You can easily pinpoint areas that need more focus. Review collected by and hosted on G2.com.

Trying to explain to our team the difference between the Tasks and the Audit Requests is a tiny bit confusing. But once I explain the difference, they are able to navigate their To Do items better. Review collected by and hosted on G2.com.

I appreciated the clarity provided by the implementation expert and the flexibility to adjust to scheduling conflicts. Review collected by and hosted on G2.com.

The requirements to set up the instance was not clearly explained as to the amount of time required to enable the instance Review collected by and hosted on G2.com.

That everything can be connected in one way or another if needed. It's pretty easy to navigate with multiple ways to view something. Review collected by and hosted on G2.com.

It is very easy to go down the wrong road and double work yourself. Once you understand how to use everything and how everything is already set, it is much easier to make changes.

Multiple people kept trying to redo the controls needed for an audit while trying to help. Review collected by and hosted on G2.com.

Full featured solution with lots of customization ability. UI is intuitive and flexible. Onboarding team has been excellent - we had an audit coming up two weeks from the time we purchased, so had to get everything up and ready to support the audit and were able to successfully do so. It took a lot of work on the backend from our implementation manager who was also helping to train us on how best to use the solution. While rushed on our end, this was a smooth and ultimately successful process. Review collected by and hosted on G2.com.

While we have been happy with the support team, one of our requests has required engineering efforts to resolve an issue that was one of the key features for us in the tool and it has not been resolved in 2+ weeks. We definitely understand that any effort involving engineering teams may take some extra time, but it has been a bit of a hindrance. Review collected by and hosted on G2.com.

The system's tools are flexible and comprehensive, and the support has been very helpful in getting us started with a GRC platform. Review collected by and hosted on G2.com.

The system structure, while it makes sense, can be confusing as you continue to dive deeper into a record. Russian nesting dolls are how I would classify it. It can be easy to get lost as to where you are in the record until you learn to navigate it. Review collected by and hosted on G2.com.

The ability for it to workflow requests to various users and system response times. Ability to set custom attributes as an admin for my needs. Logs changes and replaces the need for manual recordkeeping. Review collected by and hosted on G2.com.

Customization of end-user experience is minimal. Some settings are instance-wide and can't be set to a specific object. For example, unable to customize when I send out notifications to end-users and the ability to customize or modify the end-user experience. E.g., on the requests screen, the end-user only sees specific fields, and I can't add further context through additional fields/ attributes. Review collected by and hosted on G2.com.

The overall look and setup of the product. I like the setup of the screens. Review collected by and hosted on G2.com.

I do not like the relationship between Jira and ZenGRC. They do not work well together. There are many limitations, and I cannot use all the functionality of ZenGRC that it has to offer. Review collected by and hosted on G2.com.

We are happy with the affordability and customizable nature of ZenGRC when it comes to testing SOX controls. Review collected by and hosted on G2.com.

While we can tailor the product to support our SOX testing needs, there are some aspects of the tool that seem better suited for other applications than how we are currently using it. Review collected by and hosted on G2.com.

friendly UI, ease of administration, audit trail Review collected by and hosted on G2.com.

Mapping functions can be complex, setting up multiple audits can be challenging. Review collected by and hosted on G2.com.