--- title: Xurrent IMR Reviews meta_title: 'Xurrent IMR Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 191 reviews by the users' company size, role or industry to find out how Xurrent IMR works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 191 scale: '5' date_modified: '2026-07-22' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Xurrent IMR Reviews **Vendor:** Xurrent **Category:** [Incident Management Software](https://www.g2.com/categories/incident-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 191 ## About Xurrent IMR Xurrent IMR (Incident Management and Response) is an end-to-end platform designed to help infrastructure and support teams manage the full incident response lifecycle — from the first alert to the final post-mortem. Built for speed, clarity, and operational accountability, it gives on-call teams the structure they need to respond decisively when systems fail. At its core, Xurrent IMR brings together alert correlation, on-call scheduling, task delegation, and SLA compliance into a single, unified workflow. Rather than stitching together multiple point solutions, teams get a coherent system that handles every stage of incident response without context-switching. Key capabilities include: Intelligent alert routing and correlation: Custom routing rules and alert context surface the right information at the right time, helping teams accelerate root cause analysis and reduce noise. On-call management with escalation policies: Fully customizable schedules and escalation chains ensure incidents are acknowledged and resolved within SLA thresholds, with no gaps in coverage. Incident roles, task templates, and playbooks: Structured delegation frameworks reduce chaos during high-severity events, ensuring every team member knows their responsibilities before an incident strikes. Response automation: Automated workflows enable self-healing system behaviors, reducing mean time to resolution and minimizing manual intervention for recurring failure patterns. Advanced analytics and reporting: Team, service, and user-level reporting gives engineering and operations leaders the visibility to measure performance, identify gaps, and continuously improve. Xurrent IMR integrates with 150+ monitoring, observability, and ticketing tools — including Datadog, Prometheus, PagerDuty, Splunk, Jira, ServiceNow, Grafana, New Relic, and AWS CloudWatch — making it compatible with the stacks modern infrastructure teams already rely on. Whether managing a distributed engineering organization or a lean operations team, Xurrent IMR provides the coordination layer that turns reactive firefighting into a repeatable, measurable discipline. ## Xurrent IMR Pros & Cons **What users like:** - Users find Zenduty's **ease of use** exceptional, praising its simple implementation and intuitive interface. (50 reviews) - Users appreciate the **easy handling of alerts** in Xurrent IMR, benefiting from effective communication and integration options. (46 reviews) - Users appreciate the **seamless integrations** with various systems, enhancing functionality and user experience in Xurrent IMR. (37 reviews) - Users commend the **excellent and responsive customer support** of Xurrent IMR, enhancing their overall experience. (33 reviews) - Users value the **smooth and responsive UI** of Xurrent IMR, finding it simple and easy to use. (32 reviews) - Easy Setup (22 reviews) - Users love the **intuitive design** of Xurrent IMR, praising its ease of use and helpful features for newcomers. (22 reviews) - Easy Integrations (20 reviews) - Features (15 reviews) - Slack Integration (15 reviews) **What users dislike:** - Users feel the **missing features** in the Xurrent IMR limit its capabilities and hinder a better experience. (12 reviews) - Users face **notification issues** with Xurrent IMR, including spam calls and ungrouped alerts affecting user awareness and experience. (12 reviews) - Users struggle with **scheduling issues** in Xurrent IMR, finding the interface unintuitive and unnecessarily complex. (11 reviews) - Users find the **learning curve steep** , especially for those unfamiliar with incident management or the confusing interface. (10 reviews) - Users note **feature issues** with navigation and automation, which hinder the overall user experience with Xurrent IMR. (9 reviews) - Users find the **limited features** of Xurrent IMR restrict their ability to analyze performance and manage incidents effectively. (9 reviews) - Confusion (7 reviews) - Users note **integration issues** with certain third-party tools, which can complicate their overall experience with Xurrent IMR. (7 reviews) - Insufficient Information (6 reviews) - Users feel the **limited customization** options hinder the potential of the Xurrent IMR, impacting overall user experience. (5 reviews) ## Xurrent IMR Reviews ### 1. Using zenduty for more than 7 years **Rating:** 5.0/5.0 stars **Reviewed by:** Anubhav G. | Tech lead, Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2025 **What do you like best about Xurrent IMR?** It is very helpful in using zenduty as whatever alerts are there we use to get at the same time and we are able to solve issue before issue is reported by client. It has saved time **What do you dislike about Xurrent IMR?** As of now , we are using this zenduty for over 7 years but never faced any issues. **What problems is Xurrent IMR solving and how is that benefiting you?** Helping to resolve the issue very fast and have all types of data points whatever we want to put and customizable ### 2. Best way to manage incidents across various infrastructures. **Rating:** 5.0/5.0 stars **Reviewed by:** Kartik B. | DevOps Intern, Mid-Market (51-1000 emp.) **Reviewed Date:** April 06, 2025 **What do you like best about Xurrent IMR?** Zenduty is a very straightforward and easy to use application. It has some very useful features like automations, task templates, and analytical tools for the alerts. . Integrating applications like New Relic and Grafana is straightforward, enabling centralized monitoring of all alerts from a unified dashboard. Additionally, sending alerts to multiple channels such as Slack and Microsoft Teams enhances real-time collaboration and incident response efficiency. **What do you dislike about Xurrent IMR?** . While there are occasional minor UI errors and instances where buttons may freeze, the support team is responsive and resolves issues quickly. **What problems is Xurrent IMR solving and how is that benefiting you?** Zenduty is helping me solve incident management by showing all the alerts from monitoring softwares like New Relic, Grafana and Cloudwatch in an unified dashboard while enabling me to segregate them into various teams. Also, it provides application integrations like slack, teams, whatsapp etc, that notifies me of any incidents and alerts. ### 3. Faster Resolution and Better Collaboration **Rating:** 4.0/5.0 stars **Reviewed by:** Aryamol B. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2025 **What do you like best about Xurrent IMR?** Zenduty makes incident management seamless with clear alerting, escalation policies, and multi-channel notifications **What do you dislike about Xurrent IMR?** Search function in zendutty doesn't wor properly. **What problems is Xurrent IMR solving and how is that benefiting you?** Before Zenduty, our team struggled with scattered alerts and delays in getting incidents to the right owners. Zenduty solves this by centralizing alerts, reducing noise, and automating escalations. As a result, our MTTR (mean time to resolution) has dropped significantly, collaboration during incidents is smoother, and overall service reliability has improved ### 4. Automating incident management **Rating:** 5.0/5.0 stars **Reviewed by:** Krishnadas K. | Staff Site Reliability Engineer, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2025 **What do you like best about Xurrent IMR?** Automates incident management processes Easy UX Analytics Lots of integrations Excellent customer support **What do you dislike about Xurrent IMR?** Nothing to dislike in Zenduty so far. It works well **What problems is Xurrent IMR solving and how is that benefiting you?** We have been using Zenduty in our organization for the past 3 years and it has worked extremely well for us. It just works and the UI is very intuitive. The tool acts as a gateway to all our incident management processes. The support is top notch too. ### 5. Mastering Incident Management: A Journey with Zenduty **Rating:** 4.5/5.0 stars **Reviewed by:** Naveen V. | Senior Site Reliability Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 19, 2024 **What do you like best about Xurrent IMR?** Zenduty's seamless integration of incident management tools streamlines workflows and maximizes team efficiency. **What do you dislike about Xurrent IMR?** One potential downside of Zenduty could be its learning curve for new users, particularly those unfamiliar with incident management processes and terminology. **What problems is Xurrent IMR solving and how is that benefiting you?** Zenduty solves the problem of real-time incident management, benefiting me by minimizing downtime and enhancing team coordination and service reliability. **Official Response from Alka Gupta:** > Hey Naveen, Thank you for highlighting how Zenduty helps minimize downtime and enhance team coordination and service reliability through real-time incident management. We're committed to providing a solution that brings value to your operations. ### 6. Experience with Zenduty **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** July 30, 2025 **What do you like best about Xurrent IMR?** What I like best about Zenduty is its simplicity and effectiveness — it’s super easy to set up, and the interface is clean and intuitive. The real win is how seamlessly it handles on-call scheduling and multi-channel alerting (Slack, email, SMS, etc.), ensuring the right people are notified instantly. Plus, their support team is impressively responsive and genuinely listens to feedback. It strikes a great balance between functionality and usability, especially for teams that want reliable incident management without the complexity of larger tools. **What do you dislike about Xurrent IMR?** One thing that could be better in Zenduty is its limited range of third-party integrations compared to some competitors like PagerDuty or OpsGenie. While it covers the essentials, teams that rely on a wide variety of tools might find it a bit restrictive. Also, there are occasional small UI glitches — like buttons that freeze or screens that need refreshing — though they don’t usually block functionality and the support team tends to resolve them quickly. Overall, these are minor trade-offs given the platform's overall reliability and ease of use. **What problems is Xurrent IMR solving and how is that benefiting you?** Handeling and notified for alerts ### 7. Good solution to get alerts and insights on the critical issues before they became P0 **Rating:** 4.5/5.0 stars **Reviewed by:** Sufyan K. | Member of Technical Staff, Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2024 **What do you like best about Xurrent IMR?** Zenduty's oncall rotation and integration is really smooth. It is a very good alternative to Pager Duty for the smaller teams. **What do you dislike about Xurrent IMR?** One thing that still bugs me out is the spam calls. We most of the time ignores the call because they are too much. But again this is not Zenduty's fault as we are the one who configure the alerts. If Zenduty gives us some analytics on what type of incident we ignore than we can have better configs. **What problems is Xurrent IMR solving and how is that benefiting you?** Zenduty solves the problem of fragmented incident communication by providing a centralized platform that automates the creation of various communication channels and tickets. This streamlines the response process and ensures that all relevant parties are promptly notified and involved in resolving incidents. **Official Response from Alka Gupta:** > Thanks, Sufyan. We're glad to hear that you appreciate Zenduty's comprehensive incident communication features. We understand the concern about spam calls and are continuously working to improve our notification system to minimize any inconvenience for our users. ### 8. Awesome , Alert handling never felt this easy **Rating:** 5.0/5.0 stars **Reviewed by:** Afnan A. | Site Reliability Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2025 **What do you like best about Xurrent IMR?** Everything , but the best feature is the Alert Collation and the analytics page **What do you dislike about Xurrent IMR?** The fewer option for the notification sounds **What problems is Xurrent IMR solving and how is that benefiting you?** There was no single product where we could use to collect all the alerts from different sources and getting alerted Zenduty made it possible , very easy to use , very easy to handle . ### 9. Easy to manage **Rating:** 5.0/5.0 stars **Reviewed by:** Muhammad J. | Linux Systems Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 31, 2025 **What do you like best about Xurrent IMR?** its ability to centralize incident management, reduce alert fatigue through better notification routing, simplify on-call rotations, and provide a user-friendly interface **What do you dislike about Xurrent IMR?** Not much as of now butvi think could revist the free plan limits. **What problems is Xurrent IMR solving and how is that benefiting you?** Unification of alerting system so we can check this as a single point for any incidents ### 10. A Scalable PagerDuty Alternative That Works Well **Rating:** 4.5/5.0 stars **Reviewed by:** Arvind S. | Backend Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2025 **What do you like best about Xurrent IMR?** Zenduty offers a lot of useful features and flexible options. The alert routing, incident playbooks, and postmortem tools help make incident management easier. Their support team is responsive. Moving from PagerDuty was simple. **What do you dislike about Xurrent IMR?** There are a lot of features, which can be too much at first. A step-by-step onboarding process would make it easier for new users. **What problems is Xurrent IMR solving and how is that benefiting you?** Zenduty helps us streamline incident response by centralizing alerts, automating on-call schedules, and enabling fast coordination during outages. It reduces response time and improves accountability with features like alert routing, escalations, and postmortems. The ability to integrate with our existing tools and notify the right teams immediately has been a huge productivity boost. ### 11. Best Incident Monitoring Tool with Best People Onboard **Rating:** 5.0/5.0 stars **Reviewed by:** Manoj K. | Manager - Technical Support Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** May 02, 2025 **What do you like best about Xurrent IMR?** The people. They are very supportive from day 1. I wouldn't take one of very popular incident monitoring tool with whom I was initially engaged with but they gave such poor customer service experience but I thank them. Because of them only, I came across ZenDuty and I am loving it. **What do you dislike about Xurrent IMR?** Nothing as such. Great in every aspect.. **What problems is Xurrent IMR solving and how is that benefiting you?** I have weekend on-call support. ZenDuty is helping my staff not to sit at desk on the weekends, they can continue doing their household chores and if any customer is sending an email, they are getting the phone call and that's when they need to open the laptop. ### 12. My experience with Zenduty **Rating:** 4.5/5.0 stars **Reviewed by:** Bharath S. | SRE, Enterprise (> 1000 emp.) **Reviewed Date:** August 21, 2025 **What do you like best about Xurrent IMR?** Zenduty makes handling alerts very easy. **What do you dislike about Xurrent IMR?** Have not observed any issues so far with Zenduty. **What problems is Xurrent IMR solving and how is that benefiting you?** Zenduty is solving several critical problems in incident management, primarily focusing on reducing Mean Time To Acknowledge (MTTA) and Mean Time To Resolve (MTTR). Reduced Alert Fatigue and Faster Incident Resolution. ### 13. Incident response and management made easy **Rating:** 5.0/5.0 stars **Reviewed by:** Tomer C. | DevOps Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** May 09, 2024 **What do you like best about Xurrent IMR?** ZenDuty is easy to use, set up, and integrate with tools. They provide excellent customer service and care, with support tickets answered immediately and feature requests quickly prioritized and added to the roadmap. As an alerting system, it sends alerts instantly, without delays or latency. The UI is clear and detailed, much clearer than those of competitors. **What do you dislike about Xurrent IMR?** Due to the company's age, it is not yet supported by complementary solutions, unlike PagerDuty and OpsGenie integrations. It should be noted that every request to ZenDuty is prioritized, and support for new features is typically added very soon. **What problems is Xurrent IMR solving and how is that benefiting you?** Incident management made easy! Different team members can collaborate seamlessly on incidents through communication and incident management via Slack. Manage post-mortems, set priorities, and reduce noise from irrelevant incidents using ZenDuty's valuable statistics. **Official Response from Alka Gupta:** > Thank you for your feedback, Tomer C.! We're stoked to read this. Also, we understand the importance of integrating with complementary solutions and are continuously working to expand our integrations. We appreciate your patience and understanding as we prioritize and add new features to our roadmap. ### 14. Short & Sweet **Rating:** 5.0/5.0 stars **Reviewed by:** Viswanatha K. | lead devops engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2024 **What do you like best about Xurrent IMR?** It is a good tool for those seeking an alternative to PagerDuty, especially if it fits within your budget. It effectively manages users and has recently implemented some AI features as well **What do you dislike about Xurrent IMR?** One improvement I can suggest is grouping incidents based on tags. Additionally, when users need reports such as the top incidents for the day, week, or month, or per-user reports on the time taken to respond to incidents (MTTA and MTTR) this will help us analyze user performance. Furthermore, top alerts per period will assist us in identifying alerts that occur very frequently **What problems is Xurrent IMR solving and how is that benefiting you?** incidence managenet **Official Response from Alka Gupta:** > Thank you for the positive feedback on our UI and incident management, Viswanatha. We'll definitely take your suggestions for improving labels, alerts, and alert grouping into consideration. We're glad to hear that Zenduty is helping with incident management for you. ### 15. One of the best Incident Management Tool we have come across **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 02, 2025 **What do you like best about Xurrent IMR?** Here are couple of things what we liked about Zenduty 1. The UI/UX is great it's very easy to use & easy to configure and play around 2.The costing is signifcantly cheaper compared to the other tools in the market. 3. The multiple integration features it provides **What do you dislike about Xurrent IMR?** There is nothing specific that i dislike about the product. Probably if they can have a dedicated implementation team it would be very helpful for clients to just give their requirements. But that's just our opinion. **What problems is Xurrent IMR solving and how is that benefiting you?** Zenduty is helping us maintain the entire Incident Management process. ### 16. zenduty review **Rating:** 4.0/5.0 stars **Reviewed by:** Mohammed H. | Site Reliability Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2025 **What do you like best about Xurrent IMR?** Support chat. Gets a reply within minutes. **What do you dislike about Xurrent IMR?** The UI has become a bit sluggish over the past few months. **What problems is Xurrent IMR solving and how is that benefiting you?** It provides a single source for managing and acting on all alerts. ### 17. Simply amazing, zenduty solved all our oncall monitoring and alerting issues once and for all **Rating:** 5.0/5.0 stars **Reviewed by:** Mohd S. | SDE 1, Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2025 **What do you like best about Xurrent IMR?** Push Notifications on the mobile app, it does make sure that any issue does not go unnoticed **What do you dislike about Xurrent IMR?** Some advanced features are only available in higher-tier plans. The starter pack can feel limited for larger teams or complex use cases **What problems is Xurrent IMR solving and how is that benefiting you?** Zenduty addresses the challenge of slow or missed responses to critical incidents. By centralizing and automating alert notifications, it ensures the right team members are informed instantly, reducing downtime and service interruptions. Immediate, reliable alerts mean incidents are addressed quickly, minimizing downtime and impact on users. ### 18. Great App **Rating:** 5.0/5.0 stars **Reviewed by:** Dheeraj B. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2025 **What do you like best about Xurrent IMR?** Easy and efficient handling of alerts. The UI/UX of the app is great too **What do you dislike about Xurrent IMR?** Nothing particular that i dislike about zenduty **What problems is Xurrent IMR solving and how is that benefiting you?** Helps to handle alerts ### 19. Reliable Tool for On-Call & Incident Response **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Online Media | Enterprise (> 1000 emp.) **Reviewed Date:** August 28, 2025 **What do you like best about Xurrent IMR?** Zenduty makes on-call management seamless with easy scheduling, reliable escalations, and smooth integrations with our monitoring tools **What do you dislike about Xurrent IMR?** The mobile app could be more polished, and additional customization in reporting would make the experience even better **What problems is Xurrent IMR solving and how is that benefiting you?** Zenduty helps us manage incidents by centralizing alerts, automating escalations, and reducing response times, which keeps our services more reliable and our team less stressed ### 20. Quick SMS and call setup and Incident and escalation details are available on the Incident page **Rating:** 3.5/5.0 stars **Reviewed by:** Shahid H. | TechOps, Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2025 **What do you like best about Xurrent IMR?** The Incident page offers organization-specific customization, along with quick call and SMS setup. **What do you dislike about Xurrent IMR?** Maintaining schedules is difficult, and the UI does not seem user-friendly. **What problems is Xurrent IMR solving and how is that benefiting you?** Critical production issues. ### 21. A great product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2024 **What do you like best about Xurrent IMR?** The ease of use and the user interface along with the seamless integrations from any third-party incident management products. Customer support is quick and very cooperative **What do you dislike about Xurrent IMR?** I would love to have a dark mode and support for cross-border team notifications for international numbers **What problems is Xurrent IMR solving and how is that benefiting you?** On-calls and their timely monitoring alters **Official Response from Alka Gupta:** > Thank you for your feedback! We're happy to hear that our customer support has been quick and cooperative. We understand the importance of on-call monitoring and will continue to work on enhancing our features to better meet your needs. ### 22. Reliable Incident Management That Reduces Response Time **Rating:** 4.0/5.0 stars **Reviewed by:** Om T. | SDE, Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2025 **What do you like best about Xurrent IMR?** Zenduty helps send alerts quickly to the right people. It supports multiple channels and allows for custom routing. Features like alert timelines, task assignments, and templates for stakeholder communication make it easier to handle incidents. **What do you dislike about Xurrent IMR?** Setting up custom alert rules can be complicated, especially for people who are not very technical. A simpler interface or setup process would help. **What problems is Xurrent IMR solving and how is that benefiting you?** We use Zenduty for sending incident alerts, managing on-call schedules, communicating with stakeholders, and routing alerts from monitoring tools like Datadog and New Relic. ### 23. Great product! **Rating:** 5.0/5.0 stars **Reviewed by:** Arwell A. | SRE, Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2025 **What do you like best about Xurrent IMR?** The alert collate feature has been very helpful in our shifts. **What do you dislike about Xurrent IMR?** None. For my use it has been a fairly good product. **What problems is Xurrent IMR solving and how is that benefiting you?** Incident management. ### 24. Paging solution that works with any integration **Rating:** 5.0/5.0 stars **Reviewed by:** Joshua O. | SRE, Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2025 **What do you like best about Xurrent IMR?** Zenduty works with countless integrations, and if any are outside the scope of Zenduty services, then Zenduty offers a generic API solution to even further expand any monitoring solution! Additionally, alerting has never been easier. I utilize Zenduty services daily, and have created alerts, teams, paging scheduled, and more. **What do you dislike about Xurrent IMR?** Zenduty as a service also offers RBAC work around user profiles. I have started testing this personally and I haven't been able to make it function correctly for cross-team alerting, escalations, and schedule viewing via Slack UI. However, I have submitted this to Zenduty's Customer Success team and they have been on it! **What problems is Xurrent IMR solving and how is that benefiting you?** Providing multi-team paging allowing for quicker incident responses through Zenduty services. ### 25. Experience with Zenduty **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2025 **What do you like best about Xurrent IMR?** Zenduty is highly helpful with its intuitive UI and top-notch customer support (especially Anjana), offering immediate responses. The standout feature is its Google Chat integration, which major tools like JSM lack, and it also provides the best documentation. This integration was the key reason we switched to Zenduty **What do you dislike about Xurrent IMR?** I find manually overriding users challenging since weekend and weekly policies are not available, similar to Opsgenie, and the rules writing feels a bit difficult. **What problems is Xurrent IMR solving and how is that benefiting you?** Zenduty addresses the critical need for seamless Google Chat integration, which was lacking in tools like Opsgenie and JSM, enabling efficient incident management and communication. This has streamlined our workflow, reduced response times, and enhanced team coordination, providing a robust solution for regular incident management beyond just call notifications. ### 26. Competitive product available in market and user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Pradeep G. | Senior Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2025 **What do you like best about Xurrent IMR?** User friendly and meets the requirement. **What do you dislike about Xurrent IMR?** The number of users are limited which should be improved **What problems is Xurrent IMR solving and how is that benefiting you?** Alerting is streamlined ### 27. Good Incident Management Platform **Rating:** 4.0/5.0 stars **Reviewed by:** Saurabh A. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2025 **What do you like best about Xurrent IMR?** It checks all boxes like an intutive web and mobile app, easy to setup processes. The CS team is responsive and have good knowledge of the product. Apart from initial onboarding there were not much contacts needed with zenduty teams. It is a good thing that they support multiple flavours of incoming webhooks, auto incident management and good set of analytics. **What do you dislike about Xurrent IMR?** The pricing is all inclusive. Our use-case is to use the paging system for oncall incidents. A slotted pricing would be much appreciated. **What problems is Xurrent IMR solving and how is that benefiting you?** We are using the product for paging and oncall management. And it does a pretty good job in terms of notification, scheduling and overrides. ### 28. Great for maintaining systems **Rating:** 3.5/5.0 stars **Reviewed by:** Stephen G. | IT Support/Administration, Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2025 **What do you like best about Xurrent IMR?** Nice clean UI, reasonably low coding knowledge required to use. Great for maintaining multiple alerts from various systems. Efficient ticketing-system style overview to help manage and triage urgent issues. Never had an issue with contacting support. **What do you dislike about Xurrent IMR?** Many existing tools provide notification systems to alert users of high priority issues. **What problems is Xurrent IMR solving and how is that benefiting you?** It solves me having to check independent systems to ensure nothing is 'on fire', so to speak. As a Sysadmin this is a great time saver and allows me to avoid the anxiety associated with being responsible for so many different systems and tools at the same time. ### 29. Like PagerDuty but less expensive **Rating:** 5.0/5.0 stars **Reviewed by:** Michael N. | Director - Cybersecurity Services, Mid-Market (51-1000 emp.) **Reviewed Date:** June 07, 2024 **What do you like best about Xurrent IMR?** It has all of the features I need (Phone/Email/App reminders) at an affordable price. It was easy to set up and use. **What do you dislike about Xurrent IMR?** The tiers are prohibitive for the size of users. They could expand their users counts per teir. **What problems is Xurrent IMR solving and how is that benefiting you?** It keeps my team true to their SLAs and alerts the on call personel regardless of their time or locations. It also helps schedule the team for on call. **Official Response from Alka Gupta:** > It's great to hear that Zenduty is helping your team stay true to their SLAs and manage on-call schedules effectively. Thank you for sharing your experience, Michael. ### 30. We Made a Smart Move. Zenduty DELIVERS. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2025 **What do you like best about Xurrent IMR?** It crushed our MTTR down 37%. Alert fatigue? Gone. They have smart routing, sends alerts to the right people, no drama. We cut useless escalations by 65%. That’s real results. And guess what? Terraform support is awesome nobody else does it like this. Full control, versioning, automation. It’s powerful stuff. **What do you dislike about Xurrent IMR?** We use it across Infra. Tied into everything Datadog, New Relic, Slack, Jira you name it. We even built custom dashboards with their API. Total control, total visibility. **What problems is Xurrent IMR solving and how is that benefiting you?** Setup takes time, especially if you’ve got complex escalation rules. But hey, anything worth doing takes effort. You want the best? You gotta invest. ### 31. One of Best tool for a Incident Management System **Rating:** 4.5/5.0 stars **Reviewed by:** THEJUS A. | Senior DevOps Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2025 **What do you like best about Xurrent IMR?** The support team is very helpful and affordable for startup companies and its easy to set up **What do you dislike about Xurrent IMR?** A couple of integrations have some issues when comes tothe payload part. **What problems is Xurrent IMR solving and how is that benefiting you?** Zenduty is a incident management tool that helps an organisation in managing their on-call setup to ensure their products or services are meeting the SLA and uptime. It helps in collaboration between multiple teams during outage and make sure that someone is assigned to handle the outage. It helps us in ensuring our defined SLAs and there by maintaining required uptime of our solution or product. ### 32. Best way to mange incidents across platforms **Rating:** 4.5/5.0 stars **Reviewed by:** Pranav G. | SDE, Enterprise (> 1000 emp.) **Reviewed Date:** July 31, 2025 **What do you like best about Xurrent IMR?** The ease of use and easy integration with various different tools like Grafana for incident management and alerts. **What do you dislike about Xurrent IMR?** There is nothing in particular but maybe the UI could be a little better. **What problems is Xurrent IMR solving and how is that benefiting you?** Incident management and centralized alerts for different metrics across various dashboards. Helps me streamline my work and boost productivity. ### 33. Zenduty My incident manager **Rating:** 5.0/5.0 stars **Reviewed by:** Ansh G. | Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** January 15, 2025 **What do you like best about Xurrent IMR?** For me Zenduty works as a incident manager be it some alerting of Jira tickets or Oncall ticket.It helps me to resolve those tickets as soon as possible by notifing me about them. We can connect our mobile number with it so that we can get the issue as a message and analyse it and fix it to provide better user experience. **What do you dislike about Xurrent IMR?** As it is new it has some limited feature set like AI-powered incident prediction and also the pricing is a little bit high. **What problems is Xurrent IMR solving and how is that benefiting you?** The problems it solves for me are better visiblity of oncall tickets and incidents so that they can be looked into imediately after reporting. **Official Response from Alka Gupta:** > Hi Ansh, We're glad to hear that Zenduty is helping you effectively manage incidents and resolve tickets quickly. Connecting your mobile number for immediate notifications is a great way to stay on top of issues. We have launched our AI features on beta, and you can sign up for the same here: https://tally.so/r/mJLvxX. Thanks, Alka ### 34. Excellent tool overall **Rating:** 4.5/5.0 stars **Reviewed by:** Rahul S. | SDE, Enterprise (> 1000 emp.) **Reviewed Date:** September 10, 2025 **What do you like best about Xurrent IMR?** The simplicity and yet the functional capability is outstanding. The alert configuration and integration is seamless. **What do you dislike about Xurrent IMR?** Sometimes the alerts get retriggered even after snoozing. **What problems is Xurrent IMR solving and how is that benefiting you?** Alerts and monitoring ### 35. Best experience ever **Rating:** 3.5/5.0 stars **Reviewed by:** Aswin A. | Site Reliability Engineer., Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2025 **What do you like best about Xurrent IMR?** Collation and fast resolution and connection feature. **What do you dislike about Xurrent IMR?** Concurrent alerting which overrides even system sound settings. **What problems is Xurrent IMR solving and how is that benefiting you?** A global place to keep track of alerts. Keeps my every alert through a single page and easy to acknowledge. ### 36. Zenduty makes incident management a cakewalk. Kudos to them team for the product and supoort **Rating:** 5.0/5.0 stars **Reviewed by:** Parag D. | Software Development Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** August 18, 2025 **What do you like best about Xurrent IMR?** Easy to use. Reliable. Makes life easier with one less thing to worry about **What do you dislike about Xurrent IMR?** Initial onboarding might be little time taking **What problems is Xurrent IMR solving and how is that benefiting you?** Incident management and active engagement of required teams help to resolve issues faster ### 37. Best ROI for oncall management **Rating:** 4.5/5.0 stars **Reviewed by:** Ari S. | Head of Engineering, Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2025 **What do you like best about Xurrent IMR?** simple to setup and operate cost effective great support **What do you dislike about Xurrent IMR?** nothing meaningful comes to mind I wish on call notifications will mention the team and schedule so I'll know e.g. if I am up for primary or secondary, prod oncall / support **What problems is Xurrent IMR solving and how is that benefiting you?** we manage our rotations and route alerts to notification channels based on severity ### 38. You get what you pay for **Rating:** 4.0/5.0 stars **Reviewed by:** Afsal R. | Site Reliability Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2025 **What do you like best about Xurrent IMR?** Cost and integrations are the reasons why we chose Zenduty in our org. **What do you dislike about Xurrent IMR?** Sometimes loading times are a little slow, especially when listing all incidents without any filters. **What problems is Xurrent IMR solving and how is that benefiting you?** Pagerduty like featureset. ### 39. Awareness **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2025 **What do you like best about Xurrent IMR?** nice notifications about when on-call duty starts **What do you dislike about Xurrent IMR?** setting up shift schedules in not perfect, it is a bit hidden and overwrites are tedious **What problems is Xurrent IMR solving and how is that benefiting you?** overview of shifts, notifications and alerts ### 40. Good. **Rating:** 5.0/5.0 stars **Reviewed by:** Aayush N. | Software Developer, Enterprise (> 1000 emp.) **Reviewed Date:** April 17, 2025 **What do you like best about Xurrent IMR?** Zenduty makes on-call suck less — clear escalations, fast acknowledgments, and integrations with tools devs already use (Slack, Jira, Datadog, etc.). It's built for real-time context-rich alerts, not just noise. **What do you dislike about Xurrent IMR?** The web UI isn't always as smooth or intuitive, especially when you're under pressure during an incident. Navigating escalations or editing services might take more clicks than it should **What problems is Xurrent IMR solving and how is that benefiting you?** Structured on-call scheduling, escalations, and ownership mapping. Every alert knows who owns it, what service it belongs to, and what runbook to follow. ### 41. Simple and Efficient tool **Rating:** 5.0/5.0 stars **Reviewed by:** Abhishekgouda H. | SDE 2, Enterprise (> 1000 emp.) **Reviewed Date:** July 30, 2025 **What do you like best about Xurrent IMR?** Incident pop notification in android is much better than other tools **What do you dislike about Xurrent IMR?** Summary UI/UX could have been more simple and better **What problems is Xurrent IMR solving and how is that benefiting you?** Faster and efficient tool as incident management tool ### 42. Excellent tool for alerts **Rating:** 4.5/5.0 stars **Reviewed by:** Aadish K. | SDE 2, Enterprise (> 1000 emp.) **Reviewed Date:** July 24, 2025 **What do you like best about Xurrent IMR?** Great and friendly UI. Easy to understand **What do you dislike about Xurrent IMR?** I havent come across any reasons why I should dislike **What problems is Xurrent IMR solving and how is that benefiting you?** Roaster management ### 43. Best software for handling On-call issues **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 12, 2025 **What do you like best about Xurrent IMR?** * Multiple alert systems. like call or sms or slack. * Can override the system sound so in case if I forgot my phone on silent then also I'm able to get alerts for my services. **What do you dislike about Xurrent IMR?** Sometimes it keeps on ringing even after acknowledging, that's frustrating. **What problems is Xurrent IMR solving and how is that benefiting you?** Helping identifying incidents of my services. ### 44. Zenduty just works **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2025 **What do you like best about Xurrent IMR?** As the developer integrating Zenduty into internal apps, Zenduty is easy to integrate, the documentation is good and makes it easy to implement, and the service works well. We get alarms almost instantly. **What do you dislike about Xurrent IMR?** I guess my least favorite feature is how the on-call days are displayed. I'd prefer them in a 30 day calendar format and it's just shown in a linear fashion. **What problems is Xurrent IMR solving and how is that benefiting you?** We need some sort of system to get alarms when our manufacturing equipment has a problem. When we get alerts, they are very quick so that we can recover from problems. ### 45. A Good experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** December 03, 2024 **What do you like best about Xurrent IMR?** - The customization of alert sound helped a lot, like during office hours have one alert sound and during off office-hours another sound helped to prioritize alerts much efficiently - Acknowledge way via mobile and web is very user friendly - Customize filter is helpful **What do you dislike about Xurrent IMR?** - When a on-call is swapped it would be better if we notification is sent to people that swap is done, so people could be aware **What problems is Xurrent IMR solving and how is that benefiting you?** Quickly alerting about incident and thus taking respective action so resulting better customer experience and no application downtime **Official Response from Alka Gupta:** > Thank you for your feedback! We're thrilled our customizable alerts and acknowledgment tools boost efficiency. We've enhanced MTTA/MTTR accuracy and are working to simplify on-call swaps, including better notifications. Your insights help us improve; feel free to share more thoughts after exploring the latest updates. ### 46. Decent interface, good documentation for integrations, does what's necessary **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 26, 2025 **What do you like best about Xurrent IMR?** It has a good slack integration that is well documented **What do you dislike about Xurrent IMR?** It can take a bit to get use to the interface and find where to export your on-call calendar **What problems is Xurrent IMR solving and how is that benefiting you?** on call rotation and incident response ### 47. zenduty **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** September 08, 2025 **What do you like best about Xurrent IMR?** able to notify me when there is incident **What do you dislike about Xurrent IMR?** I do not feel that there is any at the moment **What problems is Xurrent IMR solving and how is that benefiting you?** notify me when there is incident happen ### 48. Best On-Call Buddy **Rating:** 4.0/5.0 stars **Reviewed by:** Abhishek P. | SDE-1, Mid-Market (51-1000 emp.) **Reviewed Date:** July 27, 2024 **What do you like best about Xurrent IMR?** User-Friendly Interface: The app’s interface is intuitive and easy to navigate, making it accessible for users of all technical backgrounds. Setting up and configuring the system is straightforward, allowing our team to quickly adapt to the platform. Comprehensive Alerting System: Zenduty offers a highly customizable alerting system. Notifications can be tailored based on severity, team, or incident type, ensuring the right people are alerted promptly. The integration with various communication channels such as SMS, email, Slack, and Microsoft Teams enhances our ability to respond quickly. Incident Response and Management: The platform provides excellent tools for managing incidents from detection to resolution. The incident timeline feature helps track the progress of incidents, and the automated escalation policies ensure that no critical alert goes unnoticed. Integration Capabilities: Zenduty seamlessly integrates with a wide range of tools, including monitoring systems, ticketing platforms, and communication tools. This integration capability has been crucial in centralizing our incident response workflow. Collaboration Features: The app facilitates effective collaboration among team members during an incident. The incident war rooms and real-time collaboration features allow for swift information sharing and decision-making. **What do you dislike about Xurrent IMR?** Learning Curve: While the interface is user-friendly, the extensive features and customization options can be overwhelming for new users. A more guided onboarding process or additional tutorials could help mitigate this. Mobile App Experience: The mobile app, while functional, can sometimes lag and lacks some features available on the desktop version. Improvements in the mobile user experience would enhance overall usability. Cost: For smaller teams or startups, the pricing may be on the higher side. However, the value provided by the platform justifies the cost for larger organizations with complex incident management needs. **What problems is Xurrent IMR solving and how is that benefiting you?** Problems Zenduty is Solving are -: Delayed Incident Response: Solution: Zenduty's real-time alerting and automated escalation policies ensure that incidents are promptly addressed by the right team members. This reduces response times and prevents minor issues from escalating into major outages. Disjointed Communication: Solution: With seamless integration into communication tools like Slack, Microsoft Teams, and email, Zenduty centralizes communication during incidents. This ensures all stakeholders are informed and can collaborate effectively in real-time. Lack of Accountability: Solution: Zenduty provides clear incident timelines and responsibility tracking, ensuring accountability throughout the incident lifecycle. This transparency helps in understanding who is responsible for what actions and improves overall incident management. Complex Incident Coordination: Solution: The platform's incident war rooms and collaboration features facilitate coordinated responses. Teams can share information, discuss strategies, and make decisions quickly, enhancing the efficiency of incident resolution. Integration Challenges: Solution: Zenduty's robust integration capabilities with monitoring, ticketing, and ITSM tools streamline the incident management workflow. This eliminates the need to juggle multiple platforms, making it easier to manage incidents from detection to resolution. Post-Incident Analysis: Solution: Zenduty's detailed incident reports and analytics provide valuable insights into incident trends and response effectiveness. This data helps in identifying areas for improvement and implementing strategies to prevent future incidents. Benefits: Improved Incident Response Times: Faster response times minimize downtime, which is critical for maintaining service availability and customer satisfaction. Enhanced Team Collaboration: Centralized communication and collaboration tools ensure that all team members are on the same page, leading to more efficient and coordinated incident handling. Increased Accountability and Transparency: Clear tracking of incident progress and responsibilities ensures that all actions are accounted for, improving accountability and trust within the team. Streamlined Workflow: Integrating with existing tools reduces the complexity of managing incidents, allowing our team to focus on resolving issues rather than navigating multiple platforms. Data-Driven Improvements: Post-incident analysis provides actionable insights, enabling us to continuously improve our incident response processes and reduce the likelihood of recurring issues. Scalability: Zenduty's robust features and customization options make it scalable for growing teams and evolving incident management needs, ensuring long-term utility and value. By addressing these critical problems, Zenduty has significantly enhanced our incident management capabilities, leading to more efficient operations, reduced downtime, and improved overall service reliability. **Official Response from Alka Gupta:** > Hi Abhishek, Thank you for taking out the time to write a detailed feedback. We acknowledge the importance of a seamless mobile user experience and are actively working on enhancing the functionality and performance of our mobile app to align it with the desktop version. ### 49. Easy to use with many customisations available in app **Rating:** 4.5/5.0 stars **Reviewed by:** Suraj V. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2024 **What do you like best about Xurrent IMR?** It has many plugins using which you can integrate your external system to Zenduty in case of failures, like Sentry-ZD, Cloudwatch-ZD, etc. The integration is seamless and there are several options to alert user via different modes like in-app, phone call, email, etc. Their support team is also super quick and helpful in answering questions and doubts. Implementation wise as well, it's easy to implement with different integrations available. **What do you dislike about Xurrent IMR?** No downsides found until now. I think its a pretty good app. **What problems is Xurrent IMR solving and how is that benefiting you?** We use Zenduty for alerting purposes in case a software system goes down. **Official Response from Alka Gupta:** > We're glad to hear that you find Zenduty easy to use and that our support team has been helpful. Thank you for your positive feedback! ### 50. Great Mobile App **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew M. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2025 **What do you like best about Xurrent IMR?** The mobile app is far less complex than competitors such as pagerduty, with the relevant detail immediately visible without having to click on additional info screens. Super reliable system and reasonably priced. **What do you dislike about Xurrent IMR?** Some of the integrations can be challenging - example with Zabbix. **What problems is Xurrent IMR solving and how is that benefiting you?** We have several disparate sources for alerts, and Zenduty brings these all together in one location. This means that we don't have to be staring at several dashboards 24/7 in order to be aware of issues when they occur. ## Xurrent IMR Discussions - [What is Zenduty used for?](https://www.g2.com/discussions/what-is-zenduty-used-for) - 1 comment - [View Xurrent IMR pricing details and edition comparison](https://www.g2.com/products/xurrent-imr/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-22+12%3A52%3A24+-0500&secure%5Bsession_id%5D=0bbe953f-92d6-4225-a3f1-3e8690aea91d&secure%5Btoken%5D=ae1322faae80adfa25918dbaf072e687a595ee619b27fd0eebfec9646f36c7c7&format=llm_user) ## Xurrent IMR Integrations - [AppSignal](https://www.g2.com/products/appsignal/reviews) - [Azure Portal](https://www.g2.com/products/azure-portal/reviews) - [DataSet (by SentinelOne)](https://www.g2.com/products/dataset-by-sentinelone/reviews) - [Dynatrace](https://www.g2.com/products/dynatrace/reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [Google Compute Engine](https://www.g2.com/products/google-compute-engine/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Grafana Labs](https://www.g2.com/products/grafana-labs/reviews) - [HetrixTools](https://www.g2.com/products/hetrixtools/reviews) - [IBM Terraform (formerly HashiCorp Terraform)](https://www.g2.com/products/ibm-terraform-formerly-hashicorp-terraform/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Kubernetes](https://www.g2.com/products/kubernetes/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [MongoDB](https://www.g2.com/products/mongodb/reviews) - [Prometheus](https://www.g2.com/products/prometheus/reviews) - [Sentry](https://www.g2.com/products/sentry/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Transaction Logging](https://www.g2.com/products/transaction-logging/reviews) - [UptimeRobot](https://www.g2.com/products/uptimerobot/reviews) ## Xurrent IMR Features **Functionality** - Baseline - Alerting - Multi-Site Monitoring - Reporting - Multi-Channel Alerting - Location Insights **Monitoring** - Constant Monitoring - Timely Alerts - TIcket Accuracy - AI Monitoring **Generative AI** - AI Text Generation **Reliability Objectives & Service Operations - AI SRE Tools** - Intelligent On-Call Workflows - Error Budget Tracking - SLI & SLO Management - Service Health Modeling & Reporting **Management Tools** - Ticket Assignment - Standardization - Lifecycle Visualization **Agentic AI - IT Alerting** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Website Monitoring** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **AI Detection & Signal Quality - AI SRE Tools** - Cross-Telemetry Correlation - Change-Aware Detection - Adaptive Anomaly Detection - Alert Correlation & Noise Reduction **Generative AI** - AI Text Generation - AI Text Summarization **Investigation & Root Cause Analysis - AI SRE Tools** - Guided Incident Investigation - Live Debugging in Production - AI Root Cause Analysis - Runtime-Verified Root Cause Analysis **Agentic AI - Incident Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Automation & Platform Controls - AI SRE Tools** - Automated Runbook & Workflow Execution - Human-in-the-Loop Remediation - Integration, APIs & Secure Access Controls - AI-Assisted Code Fix Generation ## Top Xurrent IMR Alternatives - [PagerDuty](https://www.g2.com/products/pagerduty/reviews) - 4.5/5.0 (946 reviews) - [SolarWinds IT Incident Response (Squadcast)](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews) - 4.4/5.0 (307 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - 4.3/5.0 (963 reviews)