Video Reviews
Good Tool for customer service
Zendesk Support Suite Review
Convenient and easy to use chat tool. Great for connecting with customers!
6,150 Zendesk Support Suite Reviews
Overall Review Sentiment for Zendesk Support Suite
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Advanced ChatBot, Guide HC, Talk, and Explore, Ease of Use, Ease of Implementation, Ease of Integration, Frequency of Use, Customer Support. Review collected by and hosted on G2.com.
There is nothing for te dislike in the Zendesk. Review collected by and hosted on G2.com.
I can send and receive emails promptly & it helps save time with the macros. Review collected by and hosted on G2.com.
There is none that I dislike about Zendesk. If it were to change, can it be for the better. Review collected by and hosted on G2.com.
It helped our team to manage tickets at scale while prioritising the information in an organized fashion based on our organization needs. Review collected by and hosted on G2.com.
While the solution can be customised, gaining access to advanced functions requires quite a lot of setup that not all organizations have the time to put it. Review collected by and hosted on G2.com.
The option is easy to use and very much convenient in my workspace making my life much more easier Review collected by and hosted on G2.com.
No complaints currently as I frequently use Zendesk for customer support showcasing ease of integration of imformation Review collected by and hosted on G2.com.
Managing customer requesting and reviewing historical inquiries is made easy. The platform functions well and really helps keep our Customer Service Organized. Review collected by and hosted on G2.com.
We have been a Zendesk customer for 10 years however extremely poor communication regarding chages to subscription and service offerings and pricing changes along with abismil Customer Service themselves has caused me to seriously reconsider this platform as a viable option for us going forward. I unfortunately cannot recommend this platform until their own Customer Service issues are addressed. Review collected by and hosted on G2.com.
It has an intuitive use and allows easy sharing of information with other work teams. Review collected by and hosted on G2.com.
When I am assigned a ticket, I do not receive any notification, it is something I do not like. Review collected by and hosted on G2.com.
- The interface is intuitive and easy to use
- It integrates easily within our Salesforce CRM system for a seamless handover to agents
- Smart AI model and it's easy to train the different intent models
- The onboarding process was really good; we got to setup a virtual agent in just a few weeks with already promising results.
- With the latest addition of UltimateGPT there is a lot of potential in improving our current conversation design, making our bots more complete and better maintanable. Review collected by and hosted on G2.com.
- Ultimate focuses on one thing and that's the virtual agent for live chat. On the one hand, that's great, but at the moment it's not possible to integrate with other channels such as Whatsapp) Review collected by and hosted on G2.com.
Zendesk Support Suite's seamless omnichannel integration and robust ticketing system have greatly improved our customer service efficiency, while its advanced analytics tools are instrumental in enhancing team performance and strategy. The intuitive interface makes it easy for our team to track, prioritize, and resolve issues, boosting overall customer satisfaction. Review collected by and hosted on G2.com.
I find Zendesk Support Suite to be quite expensive, especially since it lacks a free plan, and the customization options are somewhat limited, making it challenging to tailor to our specific needs. Additionally, while it offers some basic collaboration tools, my team and I often struggle with smooth internal communication, and we usually need help from Zendesk's customer support to learn new features. Review collected by and hosted on G2.com.
