Video Reviews
Good Tool for customer service
Zendesk Support Suite Review
Convenient and easy to use chat tool. Great for connecting with customers!
6,150 Zendesk Support Suite Reviews
Overall Review Sentiment for Zendesk Support Suite
Log in to view review sentiment.
Always upgrading and expanding to match the latet trends and innovations.Easy to implement add-ons and integrations. Improves productivity by improving the agent/customer experience Review collected by and hosted on G2.com.
Help center ticket response time is not always efficient Review collected by and hosted on G2.com.
easy comunication with clients and macros are available for easy massaging Review collected by and hosted on G2.com.
nothing, everything is as it should be for me Review collected by and hosted on G2.com.
The display of information, compartmentalization of support tasks, and configurabitily of the tool are extremely good and relatively easy to work with after an initial introductory period. Review collected by and hosted on G2.com.
It's less-structured around more "free-wheeling" remote workforces like our own, where we don't utilize shift work but have ways we'd like to organize tickets. I've spoken with Zendesk folks about this so far, and we're aware that this is a unique thing to how we work, but I'd still love to see it be addressed at some point in the future. It generally doesn't affect how I feel about the product.
I would LOVE to have the ability to customize the CSAT scoring or email. Review collected by and hosted on G2.com.
Ultimate AI is going to allow us to streamline our customer service department, becoming much more effiecnt. Handle times are way down, and customer satisfaction up. It's a win-win. Their support teams are first class, and always offer quick, effective and friendly support.
The onboarding process made for easy implementation and we were able to seemlessly integrate into our current customer support platforms.
10/10, would recommend. Review collected by and hosted on G2.com.
Some intent templates could be a useful starting point for common questions/problems across multiple companies and services. Review collected by and hosted on G2.com.
It offers a complete solution starting from end-user self service to agent automation and management insights. Review collected by and hosted on G2.com.
It does a lot and might be a bit overwhelming when you first get started Review collected by and hosted on G2.com.
Easy to use tools. It was turnkey to train my team and we are already seeing the impact of a centralized system for customer feedback. Review collected by and hosted on G2.com.
The program cost per agent is extremely expensive when you're a small non profit. Review collected by and hosted on G2.com.
With Zendesk Support Suite, our support agents are able to effectively reply to customer queries and able to see their pain points. With the recent additional of Ai, we are also able to trim down duration on handling tickets as ticket summaries are now available. Review collected by and hosted on G2.com.
Some settings would need some tech intervention. Review collected by and hosted on G2.com.
Live chat feature with clients.
Easy to use.
Auto reply feature of the Zendesk.
Phone call option. Review collected by and hosted on G2.com.
Complex to set up for the first time.
Its cost is high. Review collected by and hosted on G2.com.
We are finally able to automate routine tasks for agents. Our biggest win is now having actionable data to drive real time business decisions. This has improved our customer experience with support dramatically. Review collected by and hosted on G2.com.
We would greatly appreciate the ability to edit Internal Notes!! Review collected by and hosted on G2.com.
Organized repository of issues, trackable responses, macros for most commonly asked questions that we receive every day. Review collected by and hosted on G2.com.
I have not found anything I dislike yet. Review collected by and hosted on G2.com.
