Video Reviews
Good Tool for customer service
Zendesk Support Suite Review
Convenient and easy to use chat tool. Great for connecting with customers!
6,150 Zendesk Support Suite Reviews
Overall Review Sentiment for Zendesk Support Suite
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Zendesk is a user friendly software and we used for the ticketing of the customer's to reply to there queries and the best part was if the customer is regularly asking the same query we could easily find it out. Review collected by and hosted on G2.com.
The reporting system was not so much with its features as like other products with each and every details. Review collected by and hosted on G2.com.
It helps me to forward various criteria, tickets, and tags & request certain information & assign it to other departments or individual users. Review collected by and hosted on G2.com.
there are no dislikes about fowarder for Zendex,it an helpful tool Review collected by and hosted on G2.com.
Zendesk Support Suite is a cloud-based customer support software that enables me to provide better customer service across multiple channels. I like how it integrates email, chat, phone, social media, and self-service options in one unified agent workspace. It also has powerful features such as automation, reporting, and analytics that help me optimize my workflows. Using their Talk add-on is also an amazing feature as customers can call or text the same number! Review collected by and hosted on G2.com.
There is not much to dislike about Zendesk Support Suite, as it is a comprehensive and user-friendly solution for customer support. However, if I had to mention something, I would say that the pricing could be more flexible and affordable for smaller businesses. Also, some of the advanced features and integrations require a bit of technical knowledge and customization, which can be challenging for non-experts. But overall, these are minor issues compared to the benefits and value that Zendesk Support Suite offers. 😊 Review collected by and hosted on G2.com.
It's a great ticketing system for tracking issues and requests. Good reports and ease of use for the end user. Review collected by and hosted on G2.com.
Hard to setup alone. Need more whiteglove service options. It can be difficult to setup with the triggers and understanding what drives. Customer support is only available via email. Review collected by and hosted on G2.com.
- It integrates easily even to less supported platforms and allows checking order status, even pausing an order if need be.
- UltimateGPT writes very good Finnish and utilises our Knowledge Base as background information.
- Even though many support tickets/chats still require human touch, Ultimate has been able to solve alone some simpler questions and at least provides all the background information that we would previously have needed 3-4 emails to collect.
- API queries are somewhat easy to add, once the integration is ready. Review collected by and hosted on G2.com.
Dialogue Builder has been unresponsive/buggy at times. There are some restrictions in terms of which block can follow which. For example, an API call cannot follow straight after another (successful) API call, instead you'll always need to add a conditional/message block in between. Review collected by and hosted on G2.com.
Zendesk makes life easier to communicate with people that are using your services and people that are within your organization. Review collected by and hosted on G2.com.
Zendesk is still not able to merge tickets of the same person into one as it creayes multiple tickets for one person, Review collected by and hosted on G2.com.
ability to work my emails from the seller, the fact that I'm able to see when my clients have replied or communicated with me on previously sent messages Review collected by and hosted on G2.com.
ability to merge on the ticket at once, ability to auto-solve side conversation ticket on dashboad Review collected by and hosted on G2.com.
I really like Zendesk because its layout is great.
Furthermore, I like the speed of feedback to customers, in addition to having to improve the organization and make the company more fluid. Review collected by and hosted on G2.com.
What I don't like about Zendesk is its value.
By Brazilian standards, it is relatively expensive and requires a high investment.
Furthermore, sometimes I need to look for a long time for the tool I need to carry out my activities. Review collected by and hosted on G2.com.
The interface is clean and very easy to navigate, the userguide is easy to follow and the training process is less than 2 days. Review collected by and hosted on G2.com.
The omnichannel feature could be better. Review collected by and hosted on G2.com.
