Zendesk Support Suite
Editedit
Play Video
Zendesk Support Suite
By Zendesk
Show rating breakdown
4.3 out of 5 stars
See all 6,150 Zendesk Support Suite reviews
Save to My Lists
Paid
Claimed
This profile has been claimed and optimized by Zendesk Support Suite.
Optimized profiles are more likely to have the most up-to-date content, fast response times, current pricing, and more.
Contact Zendesk Support Suite
Optimized for quick response

Zendesk Support Suite Reviews & Product Details - Page 15

Editadmin

Zendesk Support Suite Overview

Editedit
What is Zendesk Support Suite?

Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. Zendesk solution works out-of-the-box, and is easy to modify in the event of change, enabling businesses to move faster. Zendesk also helps businesses leverage cutting-edge AI for Service teams to resolve customer issues faster and more accurately. Built on billions of CX interactions, Zendesk AI can be leveraged across the entire service experience from self-service, to agents, to admins, to help you grow and operate efficiently at scale. Zendesk empowers agents with tools, insights, and context they need to deliver a personalized service experience on any channel, whether it's social messaging, phone or email. Zendesk brings together everything a service team needs – from personalized conversations and omnichannel case management, to AI powered workflows and agent tools, automation, and a Marketplace of 1200+ apps – all safeguarded under one roof. And our solution is easy to implement and adjust on the fly, freeing teams from requiring IT, developers and expensive partners to make ongoing changes. At Zendesk we’re on a mission to simplify the complexity of business and make it easy for companies to create meaningful connections with customers. From startups to large enterprises, we believe that intelligent, innovative customer experiences should be within reach for every company, no matter the size, industry or ambition. Zendesk serves over 130K global brands across a multitude of industries in over 30 languages. Zendesk is headquartered in San Francisco, and operates offices worldwide. Learn more at www.zendesk.com.

Zendesk Support Suite Details
Product Website
Discussions
Zendesk Support Suite Community
Languages Supported
Arabic, Catalan, Czech, Danish, German, Greek, English, Estonian, Persian, Finnish, French, Irish, Hebrew, Hindi, Croatian, Hungarian, Indonesian, Icelandic, Italian, Japanese, Georgian, Korean, Latvian, Lithuanian, Malay, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Serbian, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified)
Show LessShow More
Product Description

Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

How do you position yourself against your competitors?

Zendesk’s frictionless omnichannel agent workspace increases agent productivity and improves the overall CX. The Support Suite removes the need to purchase and integrate various third party tools, resulting in lower total cost of ownership, less complexity, and faster time to value.

Seller Details
Seller
Zendesk
Company Website
Year Founded
2007
HQ Location
San Francisco, CA
Twitter
@Zendesk
105,054 Twitter followers
LinkedIn® Page
www.linkedin.com
6,641 employees on LinkedIn®
Ownership
NYSE: ZEN
Phone
+1 (415) 418-7506
Description

Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 brands with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites and help centers. Zendesk products are built with love to be loved. The company was conceived in Copenhagen, Denmark, built and grown in California, taken public in New York City, and today employs more than 4,000 people across the world.

TG
Overview Provided by:
Tina Gholami

Recent Zendesk Support Suite Reviews

Verified User
A
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"Truly Confounding"
The option is easy to use and very much convenient in my workspace making my life much more easier
Read more
Mandisa C.
MC
Mandisa C.Mid-Market (51-1000 emp.)
5.0 out of 5
"ZENDESK"
it allows communication with the seller to be clear
Read more
Sthabile M.
SM
Sthabile M.Mid-Market (51-1000 emp.)
5.0 out of 5
"How ease to use the app"
It's very easy to use and helpful, we do need it for daily basis it being ease helps alot.
Read more

Zendesk Support Suite Pricing

Support Only (Team)
$19.00
1 user per month billed annually
Support Only (Pro)
$55.00
1 user per month billed annually
Support Only (Enterprise)
$115.00
1 user per month billed annually
Suite Team
$55.00
1 user per month billed annually
See all 7 Zendesk Support Suite pricing levels
Security Badge
Zendesk Support Suite Security
Get security information from Zendesk Support Suite to help you buy the right software. View Security Information

Zendesk Support Suite Media

Zendesk Support Suite Demo - Agent Workspace
Unify your channels. Maintain relevant, personal conversations across any channel, including social messaging (Whatsapp, Line, Apple Business Chat, and more).
Zendesk Support Suite Demo - Collaboration
Agents can quickly loop in other teams to resolve a support conversation across email, Slack or other internal channels.
Zendesk Support Suite Demo - Views
Organize your tickets by grouping them into lists with the Views feature. Create pre-defined default views, shared views for your team, and personal views custom to the agent.
Zendesk Support Suite Demo - Skills Based Routing
Streamline your ticket volume by directing tickets to the agent that's best equipped to resolve them.
Zendesk Support Suite Demo - Performance Dashboards
Get a better sense of how you're doing with visibility on ticket volume, agent performance, and other key support metrics.
Zendesk Support Suite Demo - Performance Dashboards
Keep a pulse on agent performance with easy to view and navigate dashboards
Play Zendesk Support Suite Video
Play Zendesk Support Suite Video
Play Zendesk Support Suite Video
Editedit

Official Downloads

Answer a few questions to help the Zendesk Support Suite community
Have you used Zendesk Support Suite before?
Yes

Video Reviews

Review by Bishoy J.
Zendesk Support Suite review by Bishoy J.
Play Zendesk Support Suite review by Bishoy J.
Good Tool for customer service
Review by Gage A.
Zendesk Support Suite review by Gage A.
Play Zendesk Support Suite review by Gage A.
Zendesk Support Suite Review
Review by Corey V.
Zendesk Support Suite review by Corey V.
Play Zendesk Support Suite review by Corey V.
Convenient and easy to use chat tool. Great for connecting with customers!
See all video reviews

6,150 Zendesk Support Suite Reviews

4.3 out of 5
The next elements are filters and will change the displayed results once they are selected.
Search reviews
Popular Mentions
The next elements are radio elements and sort the displayed results by the item selected and will update the results displayed.
Hide FiltersMore Filters
The next elements are filters and will change the displayed results once they are selected.
  • Company SizeExpand/Collapse Company Size Filter
  • User RoleExpand/Collapse User Role Filter
  • CategoryExpand/Collapse Category Filter
  • IndustryExpand/Collapse Industry Filter
  • RegionExpand/Collapse Region Filter
The next elements are filters and will change the displayed results once they are selected.
  • Sort By:
    G2 Sort
6,150 Zendesk Support Suite Reviews
4.3 out of 5
  • Sort By:
    G2 Sort
6,150 Zendesk Support Suite Reviews
4.3 out of 5
  • Sort By:
    G2 Sort

Zendesk Support Suite Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Zendesk Support SuiteQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
Log In
Want to see more insights from verified reviewers?
Log in to view review sentiment.
G2 reviews are authentic and verified.
Here's how.
Maria J.
MJ
centralized billing specialist
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Zendesk Support Suite?

Zendesk is very easy to use and has many features. Review collected by and hosted on G2.com.

What do you dislike about Zendesk Support Suite?

There was ntohing to complain about. I've been very content with using this app. Review collected by and hosted on G2.com.

What problems is Zendesk Support Suite solving and how is that benefiting you?

I can communicate with our tech support if need be with no hassle Review collected by and hosted on G2.com.

Show More
Show Less
Response from Zendesk Sam of Zendesk Support Suite
Editedit

Hi Maria, thank you for taking the time to leave us a review. We’re glad to know that Zendesk and our tech support team have been a great help.

We also appreciate your feedback and we’ll continue working hard to ensure a better experience for you. Thank you for your continued support and partnership!

Helpful?
Share
Admin Approval Link
Verified User in Telecommunications
UT
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Zendesk Support Suite?

It is very efficient to use, we all have excess on it, very reliable and we can help all our customer's queries immediately and solve tickets with all queries avoiding delays in customer's journey. Review collected by and hosted on G2.com.

What do you dislike about Zendesk Support Suite?

It can freeze and have some technical issues Review collected by and hosted on G2.com.

What problems is Zendesk Support Suite solving and how is that benefiting you?

I can solve all my customer's queries, customer's do not always need to call in if they need assistance they can send us an email and we can solve them immediately. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Verified User in Consumer Services
GC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about Zendesk Support Suite?

It helps you by sorting the severity of the issue, provides timely update Review collected by and hosted on G2.com.

What do you dislike about Zendesk Support Suite?

Nothing, I think Zendesk is already perfectly fit for a customer support Review collected by and hosted on G2.com.

What problems is Zendesk Support Suite solving and how is that benefiting you?

I think there's no problem that Zendesk provides Review collected by and hosted on G2.com.

Show More
Show Less
Response from Zendesk Sam of Zendesk Support Suite
Editedit

We appreciate you taking the time to leave this positive review!

Thank you for your support and we look forward to making your experience with us even better.

Helpful?
Share
Admin Approval Link
Verified User in Legal Services
AL
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about Zendesk Support Suite?

Using Zendesk has allowed to combine multiple existing tools into one provider. This has allowed us to increase the efficiency of support agents and cut costs across multiple platforms. Review collected by and hosted on G2.com.

What do you dislike about Zendesk Support Suite?

Zendesk does have a fairly steep learning curve, especially if you are intending to manage this internally. However using the training resources and support articles there is typically always an answer to any question. Review collected by and hosted on G2.com.

What problems is Zendesk Support Suite solving and how is that benefiting you?

Previously we were managing multiple different tools with no unified system to tie out customer conversations together. Combining everything into Zendesk has allowed us to get a unified vie of our customers and how we can assist them. Review collected by and hosted on G2.com.

Show More
Show Less
Response from Zendesk Sam of Zendesk Support Suite
Editedit

Hi there! Thanks for leaving this amazing review! We're glad to hear that Zendesk has allowed your team to increase the efficiency of support agents!

Your feedback means a lot to us, and we want to invite you to our Community Forum where your thoughts, ideas, and suggestions can help us make your experience with us even better: https://support.zendesk.com/hc/en-us/community/topics

If you ever need any assistance with anything Zendesk, feel free to out to us via our messaging app: https://zdsk.co/zdhelp

Helpful?
Share
Admin Approval Link
Luis H.
LH
Analyst
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Zendesk Support Suite?

Ease of use, implamentation and integration with a great variety of possibilities Review collected by and hosted on G2.com.

What do you dislike about Zendesk Support Suite?

The explore module takes a long time to migrate data from support Review collected by and hosted on G2.com.

What problems is Zendesk Support Suite solving and how is that benefiting you?

It integrates our internal and external services softwares in order to better show the whole context of our clients Review collected by and hosted on G2.com.

Show More
Show Less
Response from Zendesk Sam of Zendesk Support Suite
Editedit

Thank you for taking the time to leave us a review, Luis! We’re happy to hear that Zendesk has been an efficient partner in handling support. We appreciate you sharing your feedback and we'll continue to work hard to improve your future experience with us.

Helpful?
Share
Admin Approval Link
Mthokozisi M.
MM
Sales associate assistant
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Zendesk Support Suite?

It ease to use, it helps in getting ahold of the next person Review collected by and hosted on G2.com.

What do you dislike about Zendesk Support Suite?

It takes long to receive an email sent to you Review collected by and hosted on G2.com.

What problems is Zendesk Support Suite solving and how is that benefiting you?

Making it ease for us to view sent emails faster Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
DP
Technology Manager
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about Zendesk Support Suite?

We used to track all help desk tickets through email before Zendesk. We now use their ticketing system so we don't have to work on email and we can make sure a ticket is assigned to a user so more than one person isn't working on the same thing. Review collected by and hosted on G2.com.

What do you dislike about Zendesk Support Suite?

Learning to navigate the system was a little difficult, but once you use it for a while it becomes easy to navigate. Review collected by and hosted on G2.com.

What problems is Zendesk Support Suite solving and how is that benefiting you?

Creating a ticketing system. Review collected by and hosted on G2.com.

Show More
Show Less
Response from Zendesk Sam of Zendesk Support Suite
Editedit

Thank you for the awesome review, Dan!

If you have any questions or clarifications about navigation, you may check out our Community Forum:

https://support.zendesk.com/hc/en-us/community/topics

We hope this helps!

Helpful?
Share
Admin Approval Link
SC
Senior Gainsight Adminstrator
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Zendesk Support Suite?

1. Chat, Call, Customization, and easy masking of PI and PII.

2. Zendesk macros help us to save a lot of time for our agents and able to manage tickets in a better way by queuing.

3. SLAs can be easily managed in Zendesk and altered at any time.

4. Mass communication can be sent to bulk tickets.

5. Similar tickets can be merged easily.

6. Multiple levels of support can be managed. Review collected by and hosted on G2.com.

What do you dislike about Zendesk Support Suite?

1. Better integration of Client documentation or client knowledge base so Level 1 can be easily deflected.

2. A better way to identify multiple people's efforts on a ticket. Review collected by and hosted on G2.com.

What problems is Zendesk Support Suite solving and how is that benefiting you?

1. We use Zendesk to help customers log support tickets and it is the first step of communication for our customers for any product-related queries.

2. This helped us to manage ticket volume over a team size of 50.

3. Zendesk Dashboards helped us to identify the ticket load on each agent and ticket volume can be evenly distributed.

4. We use Zendesk Dashboards to show the quarterly metrics to management. Review collected by and hosted on G2.com.

Show More
Show Less
Response from Zendesk Sam of Zendesk Support Suite
Editedit

It's a delight to hear all your thoughts, comments, and suggestions, Sandeep. We're glad to hear that the system was able to help improve your CSATS and NPS. Our team is always looking for ways to grow and improve — we'll make sure to take note of your feedback.

Feel free to check out our Community Forum here: https://support.zendesk.com/hc/en-us/community/topics

Helpful?
Share
Admin Approval Link
Mandisa C.
MC
document specialist
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about Zendesk Support Suite?

it allows communication with the seller to be clear Review collected by and hosted on G2.com.

What do you dislike about Zendesk Support Suite?

you can't delete email or erase any communication sent Review collected by and hosted on G2.com.

What problems is Zendesk Support Suite solving and how is that benefiting you?

it helps with communicating with sellers and having a simple communication platform Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Zamazulu M.
ZM
Call Centre Agent
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Zendesk Support Suite?

We send emails easily to sellers and respond immediately. Review collected by and hosted on G2.com.

What do you dislike about Zendesk Support Suite?

We can't see all the messages from the sellers frequently. Review collected by and hosted on G2.com.

What problems is Zendesk Support Suite solving and how is that benefiting you?

We can receive and send emails to sellers easily. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link

Zendesk Support Suite Comparisons

Compare Zendesk Support Suite vs. Freshdesk
Compare Zendesk Support Suite vs. Freshdesk
Zendesk Support SuiteVSFreshdesk
Compare Zendesk Support Suite vs. Zoho Desk
Compare Zendesk Support Suite vs. Zoho Desk
Zendesk Support SuiteVSZoho Desk
Compare Zendesk Support Suite vs. SF Service Cloud
Compare Zendesk Support Suite vs. SF Service Cloud
Zendesk Support SuiteVSSF Service Cloud
Compare Zendesk Support Suite ratings to similar products

Top Rated Zendesk Support Suite Alternatives

Intercom
(3,334)
4.5 out of 5
Salesforce Service Cloud
(5,607)
4.4 out of 5
Zoho Desk
(6,208)
4.4 out of 5
See all Zendesk Support Suite Alternatives

Explore More

Google Cloud BigQuery reviews
Best Graphic Design Software
Google Cloud Speech-to-Text reviews
Operating Revenue
ZoomInfo Competitors
Writeup
Tontine
Google Cloud SQL reviews
Pros and Cons Details
Zendesk Support S...
Contact Zendesk Support Suite