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Customer Service has Gone Downhill
Good CRM okay email
488 Zendesk Sell Reviews
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Grouping companies and employees into one convenient location with the ability to contact them right through the platform. The email templates are handy and filtering who exactly needs to be contacted helps saturating our message. Review collected by and hosted on G2.com.
Having to recreate each individual deal term after term. Would like to check boxes next to past deals and recreate them as a new deal for the new term. Review collected by and hosted on G2.com.
It is very simple to use. Very reliable and almost zero errors. I have all the info I need to ensure a good call. I also love the pipeline and the ability to input source of the leads. Review collected by and hosted on G2.com.
None I can think of. It does freeze sometimes but they always send an email immediately and fix it very quickly. Review collected by and hosted on G2.com.
Fully able to customize reporting, fields and deal stages. Excellent training and support with the CSM. Review collected by and hosted on G2.com.
There is not a list of things I didn't like. It is just a matter of using it and customizing Base to your needs. Review collected by and hosted on G2.com.
I really enjoy how easy it it to browse through software. I enjoy being able to track activity monthy, weekly and even daily. Review collected by and hosted on G2.com.
Sometimes it takes a little too long for someone from their team to reply to a question or issue. Review collected by and hosted on G2.com.
It's simple and practical -- Base is exactly what we need for our small team of 6. It is my #1 tool as a salesperson and allows me to rely on it to be successful. Review collected by and hosted on G2.com.
The design -- not at all something that affects functionality; and definitely something that improved with their last updated -- but something that somewhat takes away from the experience. Review collected by and hosted on G2.com.
BASE allows for easy tracking of leads, and easy access to customer contact info, even when on the road. The mobile app is awesome! Review collected by and hosted on G2.com.
Still getting use to the mobile version of the last update. The version prior to the last update was awesome, and I still use it on my iphone. Ipad had an auto update :-( Review collected by and hosted on G2.com.
I like the ability to export information from Base into excel files to use outside of the CRM from time to time. Helps create maps in Google for territory mapping. The ability to produce an excel sheet for marketing purposes. The mass email tool is great as well. Review collected by and hosted on G2.com.
Comparing to SalesForce the functionality is not as straightforward. It requires a little more training to get going. A feature for Salesforce "walk me through" for various functions would be extremely useful for Base functions. Review collected by and hosted on G2.com.
Ease of use on computer and app layout is visually easy to follow. At first we were promised the app would be able to hold sales data and incorporate client needs and workflow all in one system. After a month we were told it wouldnt work well with our set up. The mapping function is also great on the iphone platform. Review collected by and hosted on G2.com.
Cost and inability to track sales data on this platform made it half of the tool we needed. Tracking sales on excel through our analysts while having a CRM system is like typing out an essay just to later hand write it. Our company is considering other CRM systems because of this major gap in needs. Review collected by and hosted on G2.com.
The search engine is very comfortable when working with deal, contacts, etc. Review collected by and hosted on G2.com.
That both in contact and employees there are only two fields to put phone numbers Review collected by and hosted on G2.com.
I love the ability to text and email right from Communication Center Review collected by and hosted on G2.com.
We keep getting duplicates of any task sent to us, even though Operations are telling us they have only sent the task once Review collected by and hosted on G2.com.
