Zendesk Sell Reviews & Product Details - Page 26

Our customer service rep is extremely helpful, even for those of us who get very frustrated when they can't figure out how to do something. Zach is always available and happy to help. That being said, the Base dashboard is intuitive and user friendly to navigate, once you get used to the system. Review collected by and hosted on G2.com.

The only downfall I've found so far is that being on the East coast, I can't reach someone during our early working hours as they are based on the west coast. Review collected by and hosted on G2.com.

I like having all of my basic sales information in one location. Review collected by and hosted on G2.com.

I would like detailed information available to me thru Base. Review collected by and hosted on G2.com.

I like the simple design that makes it easy for someone new to a CRM platform to grasp. It took a day to learn how to use Base. That is very rare. Review collected by and hosted on G2.com.

It lacks some of the capabilities of more complex CRMs (such as reporting, pipeline management, etc.). More improvements would be appreciated. Review collected by and hosted on G2.com.

I enjoy using Base because the layout is robust, and they are continually improving as well. I'm able to easily filter my leads and understand where I need to focus for the day, week, month, etc. Review collected by and hosted on G2.com.

I personally don't like that there aren't more robust email features available within Base. I also wish that there was better task management, recurring tasks, etc. Review collected by and hosted on G2.com.

Multiple ways for managing pipelines, and great smart lists that can be tailored to many different needs and wants. Multiple pipelines so that different areas of the business can all be tied in. Review collected by and hosted on G2.com.

When emails are tied into the system, their allocated to a client, as opposed to a deal, therefore it can get a little bit confusing if one client has multiple deals in the system. Review collected by and hosted on G2.com.

Base is a great way to track sales by salesman, keep all your contacts centralized, track performance and activity, and the customer services is super reliable, personal, and helpful. Review collected by and hosted on G2.com.

The multitude of contacts we’ve accumulated needs a better smart sorting system. Review collected by and hosted on G2.com.

that I can see when a customer opens my e mail and how many times they open the e mail. the phone feature is great as I can work from my phone while in the car or in the field Review collected by and hosted on G2.com.

seems there are lots of times where I have to put in information multiple times and that gets annoying Review collected by and hosted on G2.com.

Base is very easy to use and provides amazing customization which was key for us in choosing a CRM. We have used Base for 3 years now and are extremely happy with it. Customer service is excellent. Review collected by and hosted on G2.com.

Nothing to dislike. Base meets all the criteria we needed. Review collected by and hosted on G2.com.

Overall the ease of use and organization of the platform. The smartsheets are a great feature to sort, store and manipulate deals or contacts to getting information needed. Review collected by and hosted on G2.com.

lack of data transfer between customer and deal fields. Certain details listed under the contact are important for our deals smart sheet. IT would be great to make a smart sheet with details from both segments. Review collected by and hosted on G2.com.

I absolutely feel Base is a necessity in any line of business. Its a great tool for communication, and to keep up with tasks to ensure all customers are handled properly by the sales rep. Review collected by and hosted on G2.com.

It freezes every once in awhile, but that's rare Review collected by and hosted on G2.com.