Zendesk Sell Reviews & Product Details - Page 25

The convenience of having all my sales deals in one place. A very user friendly format that allows for optimal account management. Review collected by and hosted on G2.com.

There are too many options. To take full advantage of Base, you have to put in a great effort to learn everything. Review collected by and hosted on G2.com.

I really like the simplicity and organization of the program. As a manufacturers representative, I have a large complex network of distributors, end users, OEMs, etc. This program enables me to access all needed information in a single application. GetBase customer service is great as well! Review collected by and hosted on G2.com.

I don't like how as an administrator I can't manually add distributors to the distributor fields. GetBase support has to do this. Also, filters would be beneficial to separate notes from GetBase users (so not everyone can see the data using the program). Review collected by and hosted on G2.com.

• sending email straight from Base, with templates with attachments

• tracking phone calls on mobile devices via the App, including call summaries

• simple use, shallow learning curve

• nice simple interface Review collected by and hosted on G2.com.

• gmail integration currently only works with your username as email, but not aliases

• disconnected dashboard

• not entirely intuitive with the "potential customer" selection being greyed out, doesn't make it obvious how to prepare deals, but maybe that's only because we're selling software licences ourselves

• somehow makes me think, it could work better.. the dashboard is very money-oriented Review collected by and hosted on G2.com.

I like the ability to filter and tag so that searching for a lead or a contact is simple. Review collected by and hosted on G2.com.

I dislike that it is not that rare that emails don't send, or pages don't refresh, or calls don't go through. Review collected by and hosted on G2.com.

Base CRM had a great look and feel to it. This made it easier for SDRs to navigate and stay organized. The CRM software was easy to use when it connected with GMail. It tracked all the outbound activities, as well as the open rates. The task feature of Base was by far the best! It was accurate at the time stamp and also gave you information on who to call, what to talk about, and what stage the contact/deal was at.

Overall the look and feel of Base really was the best. Review collected by and hosted on G2.com.

Sometimes Base had an error of transferring information from Hubspot over. It would take a while to update the actual contact and then organize it to the correct format. Other than formatting issues - there was no other problems. Review collected by and hosted on G2.com.

Straightforward to use and update your contacts and deals. The reports section gives a nice overview of sales by customer and owner as well as win and loss rate which I find useful. Review collected by and hosted on G2.com.

Exporting data is clunky, you have to do separate downloads and then use VLOOKUP formulas in order to identify all your associated contacts to every customer which in my opinion is a major flaw. Review collected by and hosted on G2.com.

The overview/structure of every pipeline Review collected by and hosted on G2.com.

I cannot associate contact cards to leads at early stages of the negotiation, where I already have, for example, a person in charge. Review collected by and hosted on G2.com.

It's very transparent to use and iterative. Also, very scalable. Review collected by and hosted on G2.com.

It's confusing sometimes when trying to compose lists. Once I got the hang of it, it was ok. Review collected by and hosted on G2.com.

There are a few things that make Base CRM stand out from the crowd:

1. Their UI is clean and organized; easy to understand and customizable.

2. Their customer support is hands-down the best I've seen. Our account manager is able to go above and beyond to pull together resources from across divisions to meet our needs. Review collected by and hosted on G2.com.

With a dev team in Poland, sometimes the lag in timezones can create issues. Review collected by and hosted on G2.com.

It is an easy to learn and has sleek and comfortable user interface. It has plenty out of the box predetermined features that can help newcomers to customer relations and sales. Review collected by and hosted on G2.com.

It's not so flexable and customisable, doesn't fit for large organizations or people that requires good reporting and business intelligence tools.

The built-in emailing module is buggy and lacks even the most basic stuff like colors and embedded pictures- very bad for marketing campaigns and mass emailing, and can cause major discomfort with buggy emails sent to customers. Review collected by and hosted on G2.com.