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Customer Service has Gone Downhill
Good CRM okay email
488 Zendesk Sell Reviews
Overall Review Sentiment for Zendesk Sell
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Love the app, so simple to use. I’m on the go a lot, and this is especially helpful at conferences where you talk to a lot of different people. Love the gmail integration, I don’t have to work hard to make this CRM work. Review collected by and hosted on G2.com.
Wish there was a capability to import from my Prospecting tool, but it’s not one of the big ones so it likely hasn’t been requested much. Review collected by and hosted on G2.com.
Base CRM offers a complete set of features for building and managing a sales pipeline, but isn't bloated with features like other systems might be. Review collected by and hosted on G2.com.
Not much. The app has had some issues in the past, but the Base team is pretty good at fixing problems and keeping their software updated. Review collected by and hosted on G2.com.
It makes your work more organised, professional and easy to reach every time you need it.
You don't need to remember or save your infos in different places, all you need is to save it in Base CRM and that's it. Review collected by and hosted on G2.com.
I've been using Base CRM for 9 months so far. actually I can't remember something I didn't like about it Review collected by and hosted on G2.com.
I love being able to keep all my prospects in one place. Really love the ability to see who has checked my email or taken acting clicking on a link. Well organized and being able to set tasks and use tags for clients is great. Review collected by and hosted on G2.com.
The one thing that makes me crazy is that I can’t link my Base app on my phone to upload files from my Dropbox app. I can link DB and Base on my computer but not my phone :( Review collected by and hosted on G2.com.
Its organizational options. The ability to tag and track my contacts gives me confidence to complete my duties. Review collected by and hosted on G2.com.
The 300 email quota. I would like to be able to reach out to more potential leads. It would be nice if the Contacts section and Deals pages overlapped, especially when it comes to application submission information on the contacts page merging onto the Deals page. I still struggle understanding why I need to go through the deals page for certain things and the contacts page for different things. Review collected by and hosted on G2.com.
Integration with my phone so I get a reminder to make a note as soon as a call ends. This really helps me to record interactions with customers. The voice integration also makes it really easy to take notes while on the move. Review collected by and hosted on G2.com.
Sometimes the address doesn't come up correctly in Google maps but that could be a Google issue. Otherwise I'm really enjoying it. Review collected by and hosted on G2.com.
I like that it is a great tool to stay organized and know all communication going on with our bookstores. It makes it very easy to pick up where others left off. Review collected by and hosted on G2.com.
I have not found very much that I am not happy with when I have had to use base. Review collected by and hosted on G2.com.
The smart list feature allows a great overview of all contacts and deals. No way to loose control in your daily tasks. If you feel you need a little support in your follow ups and future actions, the "task" option is very helpful. Review collected by and hosted on G2.com.
Actually not that much. Functions are very clear and colours are appealing. A little more customization might be helpful for some clients. Review collected by and hosted on G2.com.
Multiple pipeline feature, setup flexibility according to our company's needs, and last but not least, they have an excellent customer service. Their customer support is very involved and always ready to help us regardless of the time difference and other factors. Review collected by and hosted on G2.com.
They have to improve some features to make the multiple pipework features work 100% faultlessly, e.g. when switching a deal's pipeline. Review collected by and hosted on G2.com.
