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Customer Service has Gone Downhill
Good CRM okay email
488 Zendesk Sell Reviews
Overall Review Sentiment for Zendesk Sell
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Ability to customize fields, cross collaboration between business units. It is also very user friendly, which is important in our business because we have multiple units/locations, and don't want to spend any more training time than necessary. Review collected by and hosted on G2.com.
Inability to measure metrics specific to our business, which other businesses would not use. The default reports are great, but would like to see the ability to customize these as well. Would also like to see more customization in the goals for items specific to our business. Review collected by and hosted on G2.com.
The simplicity and the speed. The configuration from the admin side is also very easy. Review collected by and hosted on G2.com.
I would like to be able to customize what kinds of reports I want. Some of the canned reports are not anything I'd use. Review collected by and hosted on G2.com.
Perfect that I can make a strategic and stronger to give a help to my company. With this way, I can have more opinion from my customers.Great tools for my work. Review collected by and hosted on G2.com.
Very nice solution to have for the company. I like how it's work.Very easy to use. Also, my workers are happy with it. We don't have a problem with it. I like it. Review collected by and hosted on G2.com.
The simplicity of the UI. It's easy to use and the branding is approachable. Review collected by and hosted on G2.com.
I think the analytics could be a bit better/easier to slice and dice. Base really relies on smart lists as a catch all for analytics solutions. Review collected by and hosted on G2.com.
-Smart list
- Filters
- Design of the CRM Review collected by and hosted on G2.com.
- Reports
- The update makes it longer to fill a contact card as tab doesn't work anymore and not all the fill has a dropdown where you can select an option by typing the first letter of the word. You need to click on most of them Review collected by and hosted on G2.com.
It's good in organizing leads for sales, has some integration with Slack. Review collected by and hosted on G2.com.
Would like if there was an easier way to identify duplicate leads or corporate categories. Review collected by and hosted on G2.com.
This CRM has everything I need, including a solution for targeted, personalised emails.
I love the way you can tag very easily leads and contacts, individually or by group, and then use the tag as a filter to send targeted and personalised emails. They do limit the number of daily emails but there are plenty enough for regular CRM acrivities.
I also LOVE the way they track emails and cell calls to the leads and contact profiles. So when you check a contact you have all their info, including the exchange emails and the date/time of your calls. Review collected by and hosted on G2.com.
Just a,couple of features I would like to Base CRM to improve:
- When I make the mistake to classify somebody as a 'Contact' I have not found a way to move the Contact as a,Lead, to clean uo my contact list, except for deleting it and create a Lead.
- In the email campaigns,,I'd like to have add a c.f..
But I have been very impressed by the regular improvements made by Base CRM and I woukd not be surprised if they correct this in the near future.
I need integration with LinkedIn. But LinkedIn, unfortunately are not letting that happen with third parties. Review collected by and hosted on G2.com.
I think that it is very easy to ask and answer questions with Base. They are changing and restructuring to meet the needs of their growing client base. With these questions there will inevitably be questions and there is always a helpful person that's easy to reach. Review collected by and hosted on G2.com.
Something I dislike are the changes. That's only because you get used to the way something works and you make it work for your needs, and then one day it's different. But as I stated above, there is always someone to walk you through anything that is new and different. Review collected by and hosted on G2.com.
Loved being able to organize my pipeline, leave account level notes, read relevant SFDC content Review collected by and hosted on G2.com.
The color scheme, random typeface sizing, bold vs standard text, etc. made it hard to tell which data was relevant. Sleek look but not easily combed for pertinent data. Review collected by and hosted on G2.com.
