Top 10 Zendesk QA Alternatives & Competitors

Top 10 Alternatives to Zendesk QA Recently Reviewed By G2 Community

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Leaptree Optimize
(11)4.8 out of 5
100% Salesforce native app that improves quality assessment productivity by 50%. Leaptree Optimize has been designed from the ground up to meet the need for consistent, affordable, and world-class QA of sales, support, and service teams using Salesforce. Built on the Salesforce platform, it allows supervisors to automate the creation of metrics and scorecards for any given activity: from call handling to updating records and scheduling follow-ups. Optimize enables the measurement of interactions across voice, email, webchat and social media. With Leaptree Optimize, you can implement a QA program that is: Consistent - Leaptree Optimize scorecards run within Salesforce, allowing every activity to be scored against a consistent set of criteria. Reps and agents know exactly what they will be scored on, so they can focus on doing the right things to get the right results. Targeted - Supervisors can select exactly the activities they want to focus on (e.g. all complaint- handling calls, all prospect qualification calls), score reps and agents consistently and fairly, provide feedback and identify areas for coaching. Configurable - Self-service capabilities allow business managers and agents to configure and modify scorecards without assistance from developers or IT support Real-time - Dashboards provide at-a-glance guides to current quality scores, allowing managers to monitor quality across the team or organization, drill down into areas of concern, and take appropriate action. Affordable - We’ve priced Leaptree Optimize to be highly affordable. Our pricing is transparent so you're always in control of what you spend.
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Reviewers say compared to Zendesk QA, Leaptree Optimize is:
Better at meeting requirements
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#1

Playvox Quality Management
By Playvox
(1,156)4.8 out of 5
Playvox is a modern Quality Assurance software. Improve customer experience and satisfaction by evaluating, coaching, training and motivating your agents to increase their performance. All in one centralized place.
Categories in common with Zendesk QA:
• Contact Center Quality Assurance
Reviewers say compared to Zendesk QA, Playvox Quality Management is:
Slower to reach roi
Better at meeting requirements
Easier to set up
See all Playvox Quality Management reviews
#2

MaestroQA
By MaestroQA
(319)4.8 out of 5
MaestroQA is software for customer service quality assurance that helps teams ensure great service experiences.
Categories in common with Zendesk QA:
• Contact Center Quality Assurance
Get a quote
Reviewers say compared to Zendesk QA, MaestroQA is:
Slower to reach roi
More expensive
Better at meeting requirements
See all MaestroQA reviews
#3

Scorebuddy
By Scorebuddy
(688)4.5 out of 5
Scorebuddy is a cloud-based quality assurance software that evaluates customer interactions across multiple channels, calls, emails, live chat, and social media.
Categories in common with Zendesk QA:
• Contact Center Quality Assurance
Try for free
Reviewers say compared to Zendesk QA, Scorebuddy is:
More expensive
See all Scorebuddy reviews
#4

evaluagent
By EvaluAgent
(330)4.6 out of 5
The multi-channel Quality Monitoring Platform that puts an end to spreadsheets, engages agents and helps deliver a compliant customer experience.
Categories in common with Zendesk QA:
• Contact Center Quality Assurance
Try for free
Reviewers say compared to Zendesk QA, evaluagent is:
More expensive
See all evaluagent reviews
#5

Medallia Agent Connect
By Medallia
(274)4.6 out of 5
Stella Connect motivates and supercharges the performance of front-line teams through customer-driven ratings and rewards.
Categories in common with Zendesk QA:
• Contact Center Quality Assurance
Reviewers say compared to Zendesk QA, Medallia Agent Connect is:
Slower to reach roi
More expensive
See all Medallia Agent Connect reviews
#6

Talkdesk
By Talkdesk
(2,413)4.4 out of 5
Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience.
Categories in common with Zendesk QA:
• Contact Center Quality Assurance
Get a quote
Reviewers say compared to Zendesk QA, Talkdesk is:
Slower to reach roi
More expensive
See all Talkdesk reviews
#7

NICE CXone Mpower
By NICE
(1,715)4.3 out of 5
NICE CXone Mpower automates end-to-end customer service—enabling organizations to boost satisfaction and efficiency while reducing costs at unprecedented scale. Move beyond traditional inbound customer service and into proactive AI-powered customer experiences. As the ultimate AI hyper-platform, CXone Mpower seamlessly orchestrates workflows, agents, and knowledge across every CX touchpoint. Connect front- and back-office workflows. Optimize enterprise-wide knowledge. Increase productivity with AI agents and augmented human agents. Unlike traditional CCaaS and inflexible point-solutions, CXone Mpower provides the most comprehensive applications portfolio, an open framework for integration, and Enlighten—CX-specific AI trained on the industry’s largest labeled and validated CX dataset — for organizations to design, build and operate every element of customer service.
Categories in common with Zendesk QA:
• Contact Center Quality Assurance
Try for free
Reviewers say compared to Zendesk QA, NICE CXone Mpower is:
Slower to reach roi
More expensive
See all NICE CXone Mpower reviews
#8

Balto
By Balto
(556)4.8 out of 5
Balto connects contact center agents with AI to enable better conversations that deliver results.
Categories in common with Zendesk QA:
• Contact Center Quality Assurance
Get a quote
Reviewers say compared to Zendesk QA, Balto is:
More expensive
Better at meeting requirements
Easier to set up
See all Balto reviews
#9

Genesys Cloud CX
By Genesys
(1,396)4.3 out of 5
The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels.
Categories in common with Zendesk QA:
• Contact Center Quality Assurance
Get a quote
Reviewers say compared to Zendesk QA, Genesys Cloud CX is:
Slower to reach roi
More expensive
See all Genesys Cloud CX reviews
#10

Convin.ai
By Convin
(549)4.7 out of 5
Convin is an AI-backed Full-Stack Conversations QA platform for contact centers.
Categories in common with Zendesk QA:
• Contact Center Quality Assurance
Reviewers say compared to Zendesk QA, Convin.ai is:
More expensive
Better at meeting requirements
See all Convin.ai reviews

Sponsored
Leaptree Optimize
(11)4.8 out of 5
100% Salesforce native app that improves quality assessment productivity by 50%. Leaptree Optimize has been designed from the ground up to meet the need for consistent, affordable, and world-class QA of sales, support, and service teams using Salesforce. Built on the Salesforce platform, it allows supervisors to automate the creation of metrics and scorecards for any given activity: from call handling to updating records and scheduling follow-ups. Optimize enables the measurement of interactions across voice, email, webchat and social media. With Leaptree Optimize, you can implement a QA program that is: Consistent - Leaptree Optimize scorecards run within Salesforce, allowing every activity to be scored against a consistent set of criteria. Reps and agents know exactly what they will be scored on, so they can focus on doing the right things to get the right results. Targeted - Supervisors can select exactly the activities they want to focus on (e.g. all complaint- handling calls, all prospect qualification calls), score reps and agents consistently and fairly, provide feedback and identify areas for coaching. Configurable - Self-service capabilities allow business managers and agents to configure and modify scorecards without assistance from developers or IT support Real-time - Dashboards provide at-a-glance guides to current quality scores, allowing managers to monitor quality across the team or organization, drill down into areas of concern, and take appropriate action. Affordable - We’ve priced Leaptree Optimize to be highly affordable. Our pricing is transparent so you're always in control of what you spend.
Visit Website
Reviewers say compared to Zendesk QA, Leaptree Optimize is:
Better at meeting requirements
Visit Website