Zendesk for Customer Service AI Agent Performance
View performance metrics, reliability data, and tool integrations for Zendesk for Customer Service.
96
Overall
+30 above category avg
Key Performance Metrics
Correct Escalation Rate
100%
Category avg: 50%
Wrong Escalation Rate
0%
Category avg: 50%
Avg Turns to Resolution
1.0
Category avg: 1.0
Safety Score
99
Category avg: 82
Response Accuracy
96%
Category avg: 73%
Correct Escalation Rate
100%
Category avg: 50%
Wrong Escalation Rate
0%
Category avg: 50%
Avg Turns to Resolution
1.0
Category avg: 1.0
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Agent-to-Agent Comparison
Compare Zendesk for Customer Service against other leading AI customer service agents
Agent |
Overall Score |
Deflection Rate |
Correct Escalation Rate |
Wrong Escalation Rate |
Avg Turns to Resolution |
|---|---|---|---|---|---|
Example Agent ACurrent
|
85.0
|
78.0
|
92.0
|
8.0
|
3.2
|
Example Agent B
|
82.0
|
75.0
|
89.0
|
11.0
|
3.5
|
Example Agent C
|
79.0
|
72.0
|
87.0
|
13.0
|
3.8
|
Category Average |
80.0 |
74.0 |
88.0 |
12.0 |
3.6 |
Performance Pillars
Scenario Coverage & Outcomes
Comparing current agent performance vs. category average
