--- title: Zen Planner Reviews meta_title: 'Zen Planner Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 101 reviews by the users' company size, role or industry to find out how Zen Planner works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 101 scale: '5' date_modified: '2026-07-12' parent_category: name: Fitness url: https://www.g2.com/categories/fitness --- # Zen Planner Reviews **Vendor:** Daxko **Category:** [Gym Management Software](https://www.g2.com/categories/gym-management) **Average Rating:** 4.2/5.0 **Total Reviews:** 101 ## About Zen Planner Run your gym. Not spreadsheets. Zen Planner is the all-in-one management software trusted by 6,000+ fitness businesses — built by a martial arts school owner in 2006 and refined ever since. Purpose built for CrossFit boxes, martial arts schools, MMA gyms, BJJ academies, and boutique studios. Get back hours every week with automated billing, scheduling, and member management. Zen Planner has every you need to succeed with: • Member & Staff Management • Payments & Billing • Websites & Digital Marketing • CRM & Marketing Automation • AI-Driven Marketing Tools • Campaign Marketplace • Member Retention & Communications • Workout, Belt & Skill Tracking • Community Building • Branded Member App • 2-way SMS and Email Take Your Marketing to the Next Level with Zen Planner Engage: Zen Planner Engage is your all-in-one solution to attract new members and keep current ones engaged. With AI-driven marketing tools, a powerful CRM, and an AI-powered lead-capturing website, growing your fitness business has never been easier. Unlock the Campaign Marketplace, a quick-start toolkit featuring over 50 prebuilt email and SMS campaigns to re-engage clients, promote programs, and drive results. Streamline your marketing with tools tailored to fit your goals and boost success effortlessly. Zen Planner's support team is available via chat, phone and email in addition to 24/7 access to the online help center. All customers have access to Zen Planner's online community, industry insights and content, webinars, and Zen Academy. To see Zen Planner in action, book a demo with one of our Software Specialists today! ## Zen Planner Pros & Cons **What users like:** - Users benefit from the **ease of use** of Zen Planner, appreciating its integration with platforms like Zoom. (4 reviews) - Users love the **booking ease** of Zen Planner, seamlessly integrating with their website for trial class reservations. (1 reviews) - Users commend the **exceptional customer support** which enhances ease of implementation for Zen Planner. (1 reviews) - Users love the **easy-to-use mobile application** that integrates seamlessly with other platforms and offers convenient booking options. (1 reviews) - Users initially found Zen Planner **reliable** , but experiences declined over time as issues arose. (1 reviews) - Users love the **easy-to-use scheduling** of Zen Planner, seamlessly integrating with their website for class reservations. (1 reviews) **What users dislike:** - Users find **managing customer credits difficult** with Zen Planner, leading to frustration in their membership management experience. (1 reviews) - Users experience severe **payment issues** , including ignored refund requests and poor customer service responses. (1 reviews) - Users express frustration over **poor customer support** , noting ignored refund requests and unresponsiveness to emails. (1 reviews) ## Zen Planner Reviews ### 1. Pretty good with some hiccups. **Rating:** 3.0/5.0 stars **Reviewed by:** Lacee S. | Owner, Public Relations and Communications, Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2017 **What do you like best about Zen Planner?** I like the phone app feature. I also like the training they provide at the beginning of signing up. **What do you dislike about Zen Planner?** There are a a lot of restrictions on things I wish I could do. Example: I can't have a free trial option as well as an option to pay $20 for a drop-in. Why would I need this? We do not charge a local that is looking for a new gym home a drop-in fee. An out-of-towner, on the other hand, is charged $20. **What problems is Zen Planner solving and how is that benefiting you?** It's very easy for members to update their own payment methods, which saves us time having them do it themselves. ### 2. Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Kristina L. | Outdoor Recreation, Religious Institutions, Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2018 **What do you like best about Zen Planner?** I can reserve and cancel classes at anytime **What do you dislike about Zen Planner?** If a class has passed since opening the app I have to restart it for the app to refresh or it crashes **What problems is Zen Planner solving and how is that benefiting you?** Able to book a spot without a ton of time ### 3. Zenplanner for gym membership management and scheduling **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Alternative Medicine | Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2018 **What do you like best about Zen Planner?** Easy interface and faceboard feature for log-in, reservation and check in process, billing/management **What do you dislike about Zen Planner?** Sometimes the iOS app is slow to load/log-in **Recommendations to others considering Zen Planner:** If you run a gym, spa, or other health and wellness services zen planner is easily adaptable to this. Great for yoga studios, martial arts studios, and fitness centers **What problems is Zen Planner solving and how is that benefiting you?** management of a large group 80+ members with different membership fees/programs as well as managing staff ### 4. Easy planner for integrated lifestyle **Rating:** 5.0/5.0 stars **Reviewed by:** Cody W. | Producer, Insurance, Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2018 **What do you like best about Zen Planner?** The ability to schedule and plan in the app is great. Even knows when you have different accounts without setting up **What do you dislike about Zen Planner?** Nothing. This app is that great. Even password recovery is easy **What problems is Zen Planner solving and how is that benefiting you?** Ability to schedule my whole day and for clients without any hiccups. ### 5. How Software Can Help You Towards a Better Workout **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Market Research | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2017 **What do you like best about Zen Planner?** The ease i n which Zen describes procedures to use in your work out **What do you dislike about Zen Planner?** Actually i didn't dislike anything at all **Recommendations to others considering Zen Planner:** each individual or group must evaluate the results they are looking for and the time period in which they hope to achieve it. They also must determine if the people will take the time to understand what Zen is looing to achieve and give it the time to work. **What problems is Zen Planner solving and how is that benefiting you?** If you can get the person to go over what Zen is trying to put forward they will see that they will have many benefits that they didn't have before, because it makes sure they slow down and follow a set pattern rather than going helter skelter thru their routine. ### 6. easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2017 **What do you like best about Zen Planner?** It was very easy to input our coach's schedules and our clients. It was nice being able to check in our athletes with out needing additional help. The reporting tool is also very helpful. **What do you dislike about Zen Planner?** When we began to use it we ran into a few glitches and our kiosk was down a majority of the time, since then there has been a lot of changes and things are running smoothly now. **What problems is Zen Planner solving and how is that benefiting you?** Auto billing and renewals for our clients. It was a task for our sales manager but with the help of ZenPlanner we were able to take a bit off of their plate. ### 7. Easy to use, but too many options for my small studio. Lots of clicking. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2016 **What do you like best about Zen Planner?** Makes auto pay easy, tracking of clients, **What do you dislike about Zen Planner?** Too much clicking, and you have to use an internet connection to use it The client database should be able to be accessed when not online. **Recommendations to others considering Zen Planner:** Make sure you have internet access **What problems is Zen Planner solving and how is that benefiting you?** Emailing options for expiring client programs is awesome...lets you know when you have to check with a client for payment. **Official Response from Tiffany Houkom:** > We’re sorry to hear you haven’t had an excellent experience using Zen Planner. Since we are a cloud-based software, there unfortunately isn’t a way to use our solution without internet access. We’d love to work with you to make sure you’re getting the most out of our solution so it can better allow you achieve your business goals. Please reach out to our Customer Success team by emailing help@zenplanner.com and we’ll work with you to make sure you’re using the right features to benefit your business. - Tiffany Houkom, SEM Specialist at Zen Planner ### 8. Easy to use - frequent updates **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2017 **What do you like best about Zen Planner?** Easy for clients to use but many updates **What do you dislike about Zen Planner?** The many updates are frustrating and when you exit out of the app you have to reload the entire application each time. **Recommendations to others considering Zen Planner:** Easy to use but sometimes annoying for users. **What problems is Zen Planner solving and how is that benefiting you?** Allows users to schedule and track their training ### 9. Better than MindBody **Rating:** 3.5/5.0 stars **Reviewed by:** Adam Middlesworth F. | Facebook Ads Specialist, Health, Wellness and Fitness, Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2017 **What do you like best about Zen Planner?** I like how I was able to use the software without all the complications I had to deal with with MindBody. **What do you dislike about Zen Planner?** The price point wasn't worth the value of the product. **Recommendations to others considering Zen Planner:** If you're using MindBody, switch to ZP immediately. **What problems is Zen Planner solving and how is that benefiting you?** I moved from MindBody to ZenPlanner and ZP is MUCH easier to navigate. ### 10. Comparatively better, but doubtfully the best **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Professional Training & Coaching | Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2017 **What do you like best about Zen Planner?** Easier to navigate than other software management **What do you dislike about Zen Planner?** Some things are less efficient than other softwares. The staff app is lacking scheduling as an option. Very inconvenient **What problems is Zen Planner solving and how is that benefiting you?** Batch updates are easy/convenient and saves time over individually fixing problems (such as financial e.g.) ### 11. ZenPlanner rocks! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2017 **What do you like best about Zen Planner?** Fantastic customer service! The software is also very easy to use and set up. **What do you dislike about Zen Planner?** There are a couple of minor limitations, but they will often find a good work around. **Recommendations to others considering Zen Planner:** If you have a martial arts school, fitness gym, or cheer gym, ZenPlanner will make everything easier to manage! **What problems is Zen Planner solving and how is that benefiting you?** Easy to track stats for prospects from opt-in through membership. Also great for tracking attendance and rank advancements. ### 12. Zenplanner gets out of the way and looks good doing it. **Rating:** 4.5/5.0 stars **Reviewed by:** Peter G. | Technical Account Manager, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** December 06, 2016 **What do you like best about Zen Planner?** I assist my teacher in a lot of administrative things around the studio. We've used a few systems before, but this one is simple enough for him (a not very technical person) to use and understand. The more he uses it, the better he understands it, the more that he doesn't have to use it. It's great about getting out of the way, helping him track attendance and helping students register for classes so he can adequately plan capacity. **What do you dislike about Zen Planner?** I wish the email sender had a "Code" mode so I can see (and break out of) the weird WYSIWYG stuff that sometimes happens. More importantly, I really wish that I could take a particular report and export it as a CSV or XLS file, this way I could do some more advanced analytics on it. **Recommendations to others considering Zen Planner:** It just gets set up and gets out of the way. You can use your existing payment processor, and you can import from your old service, or even import users from other lead capturing systems. **What problems is Zen Planner solving and how is that benefiting you?** This helps non-technical users get into our system so we don't have to keep their demographics updated. The birthday emails are a cute addition and add a personal touch. The automation functions are great, and I really should leverage them more. ### 13. Zen Planner is amazing **Rating:** 4.5/5.0 stars **Reviewed by:** David N. | Owner, Personal Fitness Trainer, Nutritionist, Bodybuilder, Health, Wellness and Fitness, Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2016 **What do you like best about Zen Planner?** Zen Planner is amazing. I used a couple of different well known registration systems before Zen Planner and they were both filled with bugs that caused their system to perform poorly at times. As a business owner, I want a product that will work as it is designed to work. I have not had problems with Zen Planner in this area. Zen Planner is a great online registration system for people who are looking for a point of sales system that integrates scheduling. They also have widgets that you can add to your website that are user friendly. The system has phenomenal online resources for the clients, customizable data reporting and it integrates with email marketing systems like Mail Chimp, Overall, Zen Planner is a well put together program and I highly recommend it. **What do you dislike about Zen Planner?** The check out section for products are in a different area than the memberships checkout area. It's not a big deal, but it would be nice if it was all in one section when you ring someone up. **Recommendations to others considering Zen Planner:** Get Zen Planner **What problems is Zen Planner solving and how is that benefiting you?** Online registration. ### 14. So far so good! **Rating:** 5.0/5.0 stars **Reviewed by:** Rafael S. | Owner / Operations Manager, Health, Wellness and Fitness, Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2016 **What do you like best about Zen Planner?** I started to consider switching from MB to ZP because their monthly fee suddenly skyrocketed. I checked out ZP because a friend of mine recommended it. I´ve just been on my first on boarding session and the support team has been excellent. They really know what they are doing. Besides the system looks a lot more robust and has many other features that other soft wares don´t have. I´m really looking forward to my second on boarding session and to start running my business with ZP. I´ll post again to let you know how it goes! **What do you dislike about Zen Planner?** I can´t bill from my phone :( This feature is very helpful and I used it a lot with MB. I really hope ZP sorts this out as I was informed they would. **What problems is Zen Planner solving and how is that benefiting you?** Tracking all important aspects of running a box basically ### 15. Misses the mark, but could be great. **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2017 **What do you like best about Zen Planner?** We love the many features it has to offer and the help support has been great. **What do you dislike about Zen Planner?** Lots of glitches, system updates incorrectly, random charges on accounts. There appear to be some bugs that still need to be worked out. **What problems is Zen Planner solving and how is that benefiting you?** Membership, class schedule, attendance, payment, you can do everything through ZP. ### 16. So far going great! **Rating:** 5.0/5.0 stars **Reviewed by:** Kyle A. | Owner, Health, Wellness and Fitness, Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2016 **What do you like best about Zen Planner?** I like the ease of use of the software. I came over from another software company that wasn't nearly as easy to get set up. ZenPlanner set up is going a lot faster. **What do you dislike about Zen Planner?** So far haven't found anything that I dislike. **Recommendations to others considering Zen Planner:** Zen Planner is great to work with and very upfront. They want to make sure their software is a good fit for you instead of just trying to sell you. My initial contact wasn't 100% sure the software would be a good fit for me because of a couple things I needed to do. Ended up there are ways for me to do the things I need it to after going through a trail and talking to some other people. **What problems is Zen Planner solving and how is that benefiting you?** Getting more organization in my company. ### 17. Zen Planner Is Awesome **Rating:** 5.0/5.0 stars **Reviewed by:** Michael I. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2016 **What do you like best about Zen Planner?** We were with another company for over 10 years and every time they updated something something else went haywire. I love how easy the program is. We are still learning everything and how to use it. Everything seems to flow very nicely without extra work or programing The Support is awesome. Everytime I call everyone is very cheerful and ready to help. A couple of times that I called i spoke with Mary and she is very knowledgeable and helpful. As well as polite and professional. **What do you dislike about Zen Planner?** I have not found anything yet that I dislike. **Recommendations to others considering Zen Planner:** call support if you need help because they are very helpful **What problems is Zen Planner solving and how is that benefiting you?** It will be easier to see our reporting. I will be able to know how many students i have in each program. ### 18. Intuitive software with a very helpful and friendly support staff **Rating:** 4.5/5.0 stars **Reviewed by:** Cian L. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2016 **What do you like best about Zen Planner?** The integration of various tools into one single software package. **What do you dislike about Zen Planner?** Some customization elements are a little tricky to implement - for example we wanted to use the "ranks" feature as more of a core feature but as it doesn't allow for skill based tracking. **Recommendations to others considering Zen Planner:** It's a great platform that seems to only be getting better. There are a couple features missing (a tablet android app + functionality within both the staff and member app), but they seem to be constantly working on improving them. **What problems is Zen Planner solving and how is that benefiting you?** This will be our first time with a integrated merchant account. Although we could have do things before it was far more cost prohibitive on the previous platform. This is already making payment tracking so much easier for us. ### 19. Great for small gyms! **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2017 **What do you like best about Zen Planner?** Easy to use, visually pleasing, can pre program a months worth of workouts. **What do you dislike about Zen Planner?** Information doesn’t transfer well across multiple locations **Recommendations to others considering Zen Planner:** Make easier to transfer information to other locations **What problems is Zen Planner solving and how is that benefiting you?** Great customer service ### 20. Reliable **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2017 **What do you like best about Zen Planner?** Reliable way to organize fitness needs. Responsive to all devices when I’m on the go. **What do you dislike about Zen Planner?** Ability to sync more apps would be helpful **What problems is Zen Planner solving and how is that benefiting you?** Organization of tasks ### 21. Happy Customer since 2009 **Rating:** 4.5/5.0 stars **Reviewed by:** Kristin Q. | Owner, Health, Wellness and Fitness, Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2016 **What do you like best about Zen Planner?** Honestly, what I like best is the customer service. Whenever I need help, I get a real answer. It doesn't mater whether it's by phone, email, or the helpdesk. I get a quick, accurate, useful response. Zen Planner is committed to improving their product regularly, and they care about what their customers think. Obviously, I can't always get EXACTLY what I want, but when the product doesn't work they why expected, my account manager helps me understand how to work within the way the system is designed, and on occassion has helped streamline my business processes as a result. The new staff app is awesome for taking attendance quickly, too. Looking forward to seeing how that grows. **What do you dislike about Zen Planner?** I think that the appointment scheduling calendar could have a better interface both for the instructors and the users. There's a lot of redundant navigation when people want to book multiple appointments. However, I believe that an upgrade to the calendar is underway and coming soon. **Recommendations to others considering Zen Planner:** I recommend Zen Planner to other martial arts schools all the time. I don't think there's another product out there that can do more or do it better, and I know none of them can beat ZP's customer service. **What problems is Zen Planner solving and how is that benefiting you?** We use Zen Planner for most of the student management tasks of our business: track and collect payments for memberships (including auto-pay and auto-renew). Track rank progression, attendance, and class assignments. We allow students to register for special events and private lessons online as well. By 2017, we also plan to use the online store for our retail needs. ### 22. Very User Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2017 **What do you like best about Zen Planner?** We use this software for customer management and find it very easy to navigate. **What do you dislike about Zen Planner?** Sometimes the payment systems and reasons for cards not going through are ambiguous. **What problems is Zen Planner solving and how is that benefiting you?** Customers are kept all in one place. Autopay and the ability to rerun failed payments have been a blessing. ### 23. Zen Planner is AMAZING! **Rating:** 5.0/5.0 stars **Reviewed by:** Lauren H. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2016 **What do you like best about Zen Planner?** Zen Planner has the BEST customer support I have ever experienced. They are quick to reply and they quickly and efficiently solve every issue. **What do you dislike about Zen Planner?** There is nothing that I've disliked about Zen Planner. **What problems is Zen Planner solving and how is that benefiting you?** Recently I noticed I had set up a membership options with some incorrect settings. I fixed it but wanted to verify that it was now set up correctly to avoid any issues. Zen Planner quickly got back to me and informed me that everything was correctly in place. ### 24. Great Software **Rating:** 5.0/5.0 stars **Reviewed by:** Miguel J. | General Manager/Coach, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2016 **What do you like best about Zen Planner?** It is a robust system that has everything I need without being complicated. **What do you dislike about Zen Planner?** Unable to edit default reports. Requires you to make a new one. **Recommendations to others considering Zen Planner:** I have been in the software industry for 8+ years in a sales, biz dev and operations role. I have also beta tested the products we released. Zen Planner is a great software for the fitness industry. There are no down times and have planned update release times to ensure that it does not interrupt operations. It is easy to use and has most, if not all information needed to properly operate your fitness business. **What problems is Zen Planner solving and how is that benefiting you?** Reporting. Knowing our numbers is essential to running our business. ### 25. Excellent Software & Staff **Rating:** 5.0/5.0 stars **Reviewed by:** Kris C. | Owner/Head Instructor, Design, Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2016 **What do you like best about Zen Planner?** If I ever have a question I can always get immediate support and I always get suggestions to make my processes more efficient. **What do you dislike about Zen Planner?** Not being able to remember the names of all the super helpful team members. There are so many! **Recommendations to others considering Zen Planner:** Make Althe switch as soon as possible. You will not regret it. **What problems is Zen Planner solving and how is that benefiting you?** Prospect flow was a big issue and Chris helped me implement an almost completely automated process that does the majority of the work for me! ### 26. Zen planner staff and service is great **Rating:** 5.0/5.0 stars **Reviewed by:** Robb B. | Actor / Stuntman, Professional Training & Coaching, Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2016 **What do you like best about Zen Planner?** Very responsive staff. If they don't know an answer they get back to you with one quickly. The product features are great and easy to use. **What do you dislike about Zen Planner?** The number of hoops I've had to jump through to set up automatic billing for my students, I've had to send and resend documents and information to various entities to set up a merchant account for credit card processing. **What problems is Zen Planner solving and how is that benefiting you?** Marketing , sales , organization , retention.... ### 27. Reliable and Simple Customer Management System **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Professional Training & Coaching | Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2016 **What do you like best about Zen Planner?** I receive great service. So, if I encounter any issues or if I have questions I am quickly able to get a customer service rep who is well trained to help me find a solution. **What do you dislike about Zen Planner?** It's hard to find things that I don't like but I would love to see the retail kiosk and the WOD tracker continue to improve. **What problems is Zen Planner solving and how is that benefiting you?** The system makes it so easy for me to keep track of memberships and analyze new member trends as well as lost member issues. Most important is that I never have a system related issue that affects billing or collections. ### 28. Zen Planner Review **Rating:** 4.5/5.0 stars **Reviewed by:** Timothy L. | World-Wide Product Marketing Manager, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** December 28, 2016 **What do you like best about Zen Planner?** Ease of use, end user interface and customer support. **What do you dislike about Zen Planner?** Takes a little time getting familiar with the administrative functions of the software. **Recommendations to others considering Zen Planner:** You must check it out! **What problems is Zen Planner solving and how is that benefiting you?** Better customer interface, workout tracking, client tracking, and better interaction with clients are all issues being resolved with Zen Planner. ### 29. It took some time to grow on me but now, I really like it! **Rating:** 4.0/5.0 stars **Reviewed by:** Sara C. | Creator and Coach, Health, Wellness and Fitness, Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2016 **What do you like best about Zen Planner?** I love the customer support. They are so patient and take their time dealing with any question I have and don't make me feel stupid! **What do you dislike about Zen Planner?** The start up of transferring all my info over to a new system was not fun at all. The customer support was great but change is hard and re-learning a new system too. It took time but now it is much easier to understand and navigate. **What problems is Zen Planner solving and how is that benefiting you?** Having consistent payments, reports, being able to keep up to date on all of our members attendance, birthdays and easy access to their info! ### 30. BEST Customer Service EVER **Rating:** 5.0/5.0 stars **Reviewed by:** Bob G. | Kettlebell Coach, Health, Wellness and Fitness, Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2016 **What do you like best about Zen Planner?** Anytime I have an issue and reach out to them they take care of it usually within a matter of an hour or faster. They have the best service, and attitudes in their customer service, that I have ever experienced anywhere. **What do you dislike about Zen Planner?** Their calendar functionality needs to have some beefing up. A couple features such as reoccurring events for staff, on the backend, is needed. **Recommendations to others considering Zen Planner:** Definitely give it a try and if you don't like it you can always go somewhere else, but I don't think you will want to after experiencing Zen. **What problems is Zen Planner solving and how is that benefiting you?** The best part about it is that I have my members coming in every day checking in so we keep track of who's in our classes. We also use their payroll system which works tremendous. Our memberships and retell are very organized in the system and I couldn't think of another way to do it. ### 31. Great Student Management Software **Rating:** 5.0/5.0 stars **Reviewed by:** Iris-Sibya M. | Program Director/Office Manager, Health, Wellness and Fitness, Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2016 **What do you like best about Zen Planner?** As a multi-art school zen planner allows you to assign rank and track rank in as many arts as a student participates in. **What do you dislike about Zen Planner?** I would like to have a prospect calendar where I can have a calendar view of all prospects that i need to contact. **Recommendations to others considering Zen Planner:** It is easy to use and the reporting is easily customizable for anything you need. **What problems is Zen Planner solving and how is that benefiting you?** I have to spend less time checking student accounts for delinquents, renewals, and prospects status because it all shows up in my customized dashboard. ### 32. Works functionally **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** March 28, 2017 **What do you like best about Zen Planner?** I like that it doesn't make a lot of errors and very ltitle down time. **What do you dislike about Zen Planner?** I'm not thrilled with the look of the widgets, the limitations of the app or some of the quirks when it comes to autopay accounts. **Recommendations to others considering Zen Planner:** Relative to what's available, zenplanner is a decent option. **What problems is Zen Planner solving and how is that benefiting you?** This works well as an online billing system and class scheduler. I appreciate that apps are avariable for both clients and staff. ### 33. Zenplanner review **Rating:** 3.5/5.0 stars **Reviewed by:** Adam P. | Professional Realtor, Real Estate, Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2016 **What do you like best about Zen Planner?** Availability to respond to questions is a plus. **What do you dislike about Zen Planner?** Complexity of simple tasks, inability to create specific items for our business. Having to receive an automated email every time you contact support. **Recommendations to others considering Zen Planner:** If you are running a huge business with multiple classes/options this might be the best plan for you. If you are running a small to mid level martial art program with only 2 membership options (full and part time) it might be a bit overkill in some areas and not helpful in others. **What problems is Zen Planner solving and how is that benefiting you?** Membership management/billing. ### 34. Awesome **Rating:** 3.5/5.0 stars **Reviewed by:** Catherine T. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2016 **What do you like best about Zen Planner?** The people and customer service. They aren't so helpful with the onboard calls it makes it Ann easier process **What do you dislike about Zen Planner?** Just that there's so much to learn but it's good it means it offers so many options **What problems is Zen Planner solving and how is that benefiting you?** Reports, 'embership retentions and new membership sales ### 35. ZenPlanner Has the Best Customer Support Team **Rating:** 5.0/5.0 stars **Reviewed by:** Jenny W. | Owner/Instructor, Performing Arts, Small-Business (50 or fewer emp.) **Reviewed Date:** April 19, 2016 **What do you like best about Zen Planner?** I really appreciate that their preferred merchant services providers are so well priced! Saved us a great deal of money by switching to PaySimple (preferred provider through ZenPlanner). The API was really easy to get configured and connected. I think what stood out most, is that we pay for what we need - so it scales as we do. ZenPlanner's monthly subscription rates are fantastic, coupled with good rates for merchant processing we are in good shape! I was a MindBody Online customer for a while, but the functionality was definitely not as intuitive as ZenPlanner, and their customer support team was non-existent. I have not had many issues while using ZenPlanner, but if the occasion arises, I can expect a prompt, courteous, and knowledgeable response. Overall, switching to them and obtaining their service was the best decision we have made when it comes to tracking and streamlining our processes. **What do you dislike about Zen Planner?** That the "studio" is not an app available for our instructors. The kiosk app is wonderful for students to use at the reception desk, however, our instructors work with many students individually and having the studio available as an actual mobile application would be super helpful instead of just the mobile-responsive site. **Recommendations to others considering Zen Planner:** Be okay with the studio not having an application, but they make things so much easier - from storing and signing waivers and gym rules, to actually migrating your database data from other providers, their service is top notch. Truly cannot sing their praises loud enough. **What problems is Zen Planner solving and how is that benefiting you?** We solved the bleeding that was happening with merchant processing from TransFirst. The ability to reach a human being on the support team is in and of itself highly valuable. All in all, it meets our needs and then some. **Official Response from Tiffany Houkom:** > Jenny, thank you for the great feedback, we really appreciate it! We will be releasing a Staff App in the very near future. Stay tuned to our blog for information about its release: https://zenplanner.com/blog/. - Tiffany Houkom, SEM Specialist ### 36. User friendly! **Rating:** 5.0/5.0 stars **Reviewed by:** Lynne Archambault M. | President/Owner, Newspapers, Small-Business (50 or fewer emp.) **Reviewed Date:** April 19, 2016 **What do you like best about Zen Planner?** They aim to please and really walk you through any questions and offer solutions and ideas for best ways to accomplish something. **What do you dislike about Zen Planner?** Haven't come across anything I would say that I dislike, honestly, but, then again, I don't really have anything to compare it to. **Recommendations to others considering Zen Planner:** If you can't figure out how to do something, ask! Lots of times they'll help you figure it out and if it's not something they can do, frequently they'll say "You bring up a good point and we'll put that forward for consideration in the next upgrade". **What problems is Zen Planner solving and how is that benefiting you?** Growing an existing business that really fell by the wayside. The previous owner took her eye off the ball and lost instructors and customers. I don't think she used ZP to it's full potential either. I feel that I really benefit from the ability to activate emails based on certain customer actions and keep track of attendance, membership, reschedule classes, and emails, etc. etc. etc. It's really a Godsend. I run another fitness business which is a franchise operation, so the data base is not my choice. I wish we could use ZP for our business needs there b/c it would really make like so much easier. ### 37. Zen Planner is amazing! **Rating:** 5.0/5.0 stars **Reviewed by:** Lee P. | The Guy Who Does Everything But Teach Dance, Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2016 **What do you like best about Zen Planner?** In short, all of the functionality of our CRM is tied directly to payments and attendance for customers. It is very easy to use. They take our suggestions for changes and actually make them. The team behind the product is wonderful as well. Even if we have the rare issue and it happens to be on a weekend, we still get an immediate response. **What do you dislike about Zen Planner?** There are a few things that are duplicative and certain areas that aren't exactly what we would like for our vertical. Each time we think of an area of improvement, the ZP team is able to assist us to make it awesome in a future release. **Recommendations to others considering Zen Planner:** We looked at every product on the market and Zen Planner easily fits our needs including price. It was a no brainer to incorporate the ZP team in to our world. We will be clients for life. **What problems is Zen Planner solving and how is that benefiting you?** Zen Planner saves us at least 8-10 hours of employee time per week. That alone is enough to keep us a customers for life. The cost savings on this alone is brilliant not to mention the integration and ability to have the entire staff on one platform. ### 38. Every base covered **Rating:** 5.0/5.0 stars **Reviewed by:** Chris E. | Business Owner, Health, Wellness and Fitness, Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2016 **What do you like best about Zen Planner?** The data storage - it can record anything and everything, and then report on it for you.... and if it can't report it, you can extract to a worksheet for further detailed reporting. Also the automation and email communication templates are great - so flexible. Plus it does all the 'must haves' too!! **What do you dislike about Zen Planner?** Nothing really.... only that there are features that could be added that would improve it more, I.e. workout tracking that recorded two variables and a calculation, like run time and distance then calculate pace and track it. **Recommendations to others considering Zen Planner:** Be prepared to invest in it... The return is awesome!!! I love it!! **What problems is Zen Planner solving and how is that benefiting you?** More flexibility than my previous software, consolidated the use of two different systems. ### 39. My experience with Zen. **Rating:** 5.0/5.0 stars **Reviewed by:** Gina G. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2016 **What do you like best about Zen Planner?** The Zen Planner staff is extremely professional and knowledgeable. They are usually always available and if they are not they will call back promptly. They offer everything I could possibly need!! **What do you dislike about Zen Planner?** There's nothing I could think of right now. **Recommendations to others considering Zen Planner:** I highly recommend! **What problems is Zen Planner solving and how is that benefiting you?** I now have members on auto bill pay and reoccurring monthly membership fees among other very important reoccurring monthly tasks. ### 40. Best IN the Business **Rating:** 5.0/5.0 stars **Reviewed by:** John H. | Head of Sales, Health, Wellness and Fitness, Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2016 **What do you like best about Zen Planner?** I've been using Zen Planner to manage Rocky Mountain Self Defense & Fitness since 2010. They are great! I've used a lot of other systems over the years and they are great from Tech support to adding features we request. The plat form is easy to use and our students love the member portal. **What do you dislike about Zen Planner?** There is really nothing I dislike. Maybe uploading photos to members profile, but that is partly a phone issue **Recommendations to others considering Zen Planner:** It was a great move for us, We have grown so much since starting with Zen planner. It has made things a lot easier for us **What problems is Zen Planner solving and how is that benefiting you?** Billing, Member tracking and retention, pro shop sales you name it they do it an we use it ### 41. Waited far too long to switch to Zen Planner! **Rating:** 5.0/5.0 stars **Reviewed by:** Doug O. | Business Owner, Health, Wellness and Fitness, Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2016 **What do you like best about Zen Planner?** Zen Planner is powerful, and yet very intuitive and easy to use. The on-boarding sessions and support are fantastic, but even just using the on-line support site is user-friendly. (The only set-up and data import issues encountered were because I did not follow the steps correctly, definitely not an issue with Zen Planner!) The interface is very clean and user-friendly. Everything just seems to work together, unlike some other competing products that seem more of a collection of separate parts that were "forced" together. **What do you dislike about Zen Planner?** Haven't found anything yet. Implementation is still relatively recent. **What problems is Zen Planner solving and how is that benefiting you?** Small, independent fitness club. Replacing previous software. Time savings significant with move to Zen Planner, along with large increase in functionality. ### 42. I LOVE Zen Planner! **Rating:** 5.0/5.0 stars **Reviewed by:** StacyRae M. | Owner, Telecommunications, Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2016 **What do you like best about Zen Planner?** I have been a personal trainer for over 30 years now and have been using the old fashion pen and paper system for my studio. When I decided to expand and knew that I needed to become more organized & up to-date with my business on many levels I started to research different soft-ware companies that I thought would be a good fit. I started with one company ( not necessary to use the name), but discontinued it after being very over-whelmed and exhausted trying to figure it out. Then one day while I was on Face book I saw an ad for Zen planner and got very excited and called them. I started with a trial and then decided to give it a try. I then attended a personal training convention and they had a booth there and after speaking with one of the reps for Zen planner I knew I had made the right choice for my business. What I like most about Zen planner is the AMAZING customer service. They have the most well trained employees that take the time to explain everything to you to make sure your business is running smoothly with the software. They are patient, kind and never seem to get frustrated with me when I call with an issue. Then they follow up with a email explaining how to fix the problem if it should arise again. Since I started Zen planner my business runs smoother, is more organized and I am able to get all my clients on auto-pay. I still have yet to figure out all the in's and out's of the software but I know i made the right choice with choosing them for my business. **What do you dislike about Zen Planner?** Not to much to say here....one suggestion I do have is to get the re-occurring clients feature to be working consistently. For example, if I have a client who trains every Tues/Thurs at 6 am and is a regular at that time slot then I shouldn't have to keep scheduling them every week or month if they are in a year membership. So clients are fine and for some reason some others are not. I have brought that to their attention and I believe they are working on it. I hope so!:-) **Recommendations to others considering Zen Planner:** It is a great software system, easy to learn and a must for your business to be up-to date with what you need to do. **What problems is Zen Planner solving and how is that benefiting you?** I am solving scheduling issues as well as payment issues. I now have all my clients on auto-pay and so i get paid with most of my clients on the 1st of every month therefore I can forecast my income and plan better for my business. I have benefited being more organized and also being able to run monthly reports. The software provides auto-mated emails for friendly reminders for workouts, events and up-dated credit card changes. That is very helpful and in some ways acts as a admin for me as well. ### 43. Solid member software **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** December 01, 2016 **What do you like best about Zen Planner?** Fairly easy to use. Great support. It gets the job done and has a TON of great features. **What do you dislike about Zen Planner?** They are missing a few helpful things. For example, you can't add a discount on a membership for the first month. The automations also lack customization. They are pretty unwilling to make changes for customers. The member app, studio website, and staff app do randomly different things. **What problems is Zen Planner solving and how is that benefiting you?** It's streamlined my billing and membership functions. ### 44. Awesome **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2016 **What do you like best about Zen Planner?** Everything is under the one roof, from workout tracking to payments **What do you dislike about Zen Planner?** how our iPad automatically signs out of the checking kiosk **Recommendations to others considering Zen Planner:** Love having ZP on my staffing team. **What problems is Zen Planner solving and how is that benefiting you?** huge time saver ### 45. Best Fitness Software **Rating:** 5.0/5.0 stars **Reviewed by:** Lou H. | Owner, Health, Wellness and Fitness, Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2016 **What do you like best about Zen Planner?** Very very easy to use and understand. If I do have a question or problem the customer service reps at Zen are AWESOME, so very helpful and polite. Zen Planner is one of the Best decisions I ever made for my gym. **What do you dislike about Zen Planner?** I haven't experienced anything that I don't like about Zen **Recommendations to others considering Zen Planner:** I highly recommend using Zen Planner. It has simplified the management of my gym. So easy to understand and use. **What problems is Zen Planner solving and how is that benefiting you?** My previous software was complicated and hard to navigate. Zen Planner is sooo user friendly!! LOVE IT!! ### 46. Good product a little cumbersome **Rating:** 4.0/5.0 stars **Reviewed by:** Kristen C. | Owner/Founder/NPTI-CYT/NASM-CPT, Health, Wellness and Fitness, Small-Business (50 or fewer emp.) **Reviewed Date:** December 01, 2016 **What do you like best about Zen Planner?** It handles my client management as well as my retail store pos. **What do you dislike about Zen Planner?** ioad kiosk needs expansion. Doesn't accept cash or allow for discount codes **What problems is Zen Planner solving and how is that benefiting you?** New yoga studio ### 47. great product great service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Sports | Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2016 **What do you like best about Zen Planner?** Really good and fast costumer service. Zen Planner is always there, when I need help. **What do you dislike about Zen Planner?** I would appreciate that if I could make a box for registration of codes for my groupon members. **Recommendations to others considering Zen Planner:** Best service ever. **What problems is Zen Planner solving and how is that benefiting you?** Much easiere to register my members, tracking, and sending automatic mails. Less administration. ### 48. quick professional service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2016 **What do you like best about Zen Planner?** Support is prompt and helpful. They often are aware if Ihad a similar issue and remind me of what I have to do in a way that makes me not feel stupid. **What do you dislike about Zen Planner?** Times out too quickly, text messages go out to late at 12:00am **What problems is Zen Planner solving and how is that benefiting you?** client billing and memberships ### 49. zenplanner review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** October 11, 2016 **What do you like best about Zen Planner?** not one specific things about the platform, rather multiple different parts of the platform. which makes so much easier about managing files, medical info, 1RM, info similar to that. **What do you dislike about Zen Planner?** all workouts I write for class and PT clients and active on the member connect website; can be viewed by anyone. this is very disappointing to me. I believe that only ACTIVE members should be able to view this. **What problems is Zen Planner solving and how is that benefiting you?** PAPERLESS!!!!! ### 50. Very happy with Zen Planner **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2016 **What do you like best about Zen Planner?** Great support team, everyone I have spoken with has a passion for helping business owners grow their gyms, love them! **What do you dislike about Zen Planner?** Nothing, I am very satisfied with Zen Planner **What problems is Zen Planner solving and how is that benefiting you?** My husband and I just opened our first BJJ Academy ## Zen Planner Discussions - [Is Zen Planner free?](https://www.g2.com/discussions/is-zen-planner-free) - [How much does Zen Planner cost?](https://www.g2.com/discussions/how-much-does-zen-planner-cost) - [What is a Zen Planner?](https://www.g2.com/discussions/what-is-a-zen-planner) - [Can someone help us write a new campaign?](https://www.g2.com/discussions/can-someone-help-us-write-a-new-campaign) - 1 upvote - [What type of businesses does Zen Planner serve?](https://www.g2.com/discussions/what-type-of-businesses-does-zen-planner-serve) - 1 upvote - [View Zen Planner pricing details and edition comparison](https://www.g2.com/products/zen-planner/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-12+09%3A13%3A51+-0500&secure%5Bsession_id%5D=c5658578-4980-4007-b1b4-26a0116d4238&secure%5Btoken%5D=fef6fcb401648899b00760104aafc05e6eda1334b5fc96ecb8f2303bac338f0b&format=llm_user) ## Zen Planner Integrations - [ClassPass](https://www.g2.com/products/mindbody-classpass/reviews) - [Facebook](https://www.g2.com/products/facebook/reviews) - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [Hybrid](https://www.g2.com/products/hybrid/reviews) - [Perkville](https://www.g2.com/products/perkville/reviews) - [Printful](https://www.g2.com/products/printful/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [SugarWOD](https://www.g2.com/products/sugarwod/reviews) - [Tiktok](https://www.g2.com/products/tiktok/reviews) - [Wellhub](https://www.g2.com/products/wellhub/reviews) - [Yext](https://www.g2.com/products/yext/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## Zen Planner Features **Class Management** - Class Scheduling - Belt Tracking - Attendance Tracking **Billing & Revenue - Gym Management** - Automated Collections - Merchandise Sales - Invoicing **Business Management** - Staff Management - Payroll - Analytics and Reporting - Billing and Invoicing **Administration** - Student Database - Online Portal - Payments - Communication Tools - Marketing Tools **Class Management** - Self-Service Portals - Scheduling - Communications - Recitals and Events **Agentic AI - Gym Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance **Facility Management - Gym Management** - Scheduling & Reservations - Payroll **Client Manangement** - Personalization - Mobile App - Student Profiles **Data & Reporting - Gym Management** - Data Collection - Reports & Dashboards **Integrations** - Marketing Platforms - Point of Sale (POS) Systems **Membership - Gym Management** - Contract Creation - Lead Management - Online Member Portal - Performance Tracking - Marketing Tools ## Top Zen Planner Alternatives - [WellnessLiving](https://www.g2.com/products/wellnessliving/reviews) - 4.5/5.0 (195 reviews) - [PushPress](https://www.g2.com/products/pushpress/reviews) - 4.8/5.0 (194 reviews) - [Wodify](https://www.g2.com/products/wodify/reviews) - 4.7/5.0 (198 reviews)