What do you dislike about Zelt?
We left Zelt primarily because of how it handles leave policies. The Core plan limits you to just three leave types — and with annual leave and sick leave already pre-filled, that leaves only one slot for everything else: maternity, paternity, shared parental, adoption, compassionate leave, unpaid leave, or even a work-from-home policy.
We understand that developing a system involves trade-offs. But what’s been most disappointing is that, after we clearly raised this as an inclusion and equity issue, Zelt didn’t meaningfully engage with the point at all. The response focused on feature tiers, and didn't acknowledge the values behind the concern. This wasn’t about functionality—it was about the principles baked into the design, and that disconnect ultimately led us to move on.
Other concerns:
- Report generation is confusing — difficult to filter or extract relevant data.
- Customer support has declined — previously strong, but now often defers to a chatbot that gives vague or unhelpful answers.
- Some features feel unfinished — e.g. performance reviews and timesheets. The timesheets tool lets you log time, but extraction/export is clunky, and there’s no easy way to view or print what’s on screen.
- Not an official HMRC recognised software
- Integration issues - often had syncing issues with pensions provider Nest, and often required some manual editing of the bank file uploads for payroll payments Review collected by and hosted on G2.com.
