Zelis Pros and Cons

Zelis representatives are quick to respond to your concerns. The representative Giovanna Dumbadse was so upbeat and knowledgeable about our choices and how the process worked. You can feel it in her voice that she was not rushed nor was she trying to pressure us into a decision. She TRULY is a people person. It is evident that she LOVES her job and the people that she helps. Giovanna is a true delight and possibly a large reason why our nonprofit organization will stay with Zelis! Review collected by and hosted on G2.com.

There was no downside in my interactions with Zelis Review collected by and hosted on G2.com.

Nothing. They put up roadblocks non stop. They withhold information and hold the providers eobs hostage. Review collected by and hosted on G2.com.

Everything. It is the worst company outside of United Healthcare. Review collected by and hosted on G2.com.

I deeply resent this company for signing me up for services I do NOT want and forcing it on me against my will so that I have to spend two hours on the phone once a year reversing it. Review collected by and hosted on G2.com.

I'm an insurance provider and they keep signing me up to get paid with their credit card, for a fee, of course. I have not authorized this payment. I don't even know WHY you would pay a medical provider with a credit card. How is my bookkeeper supposed to record that? And why do I get a reduced payment? Do they pay their staff with a credit card? No. They get their full payment. Review collected by and hosted on G2.com.

Zelis has a lot of great product offering. We appreciate their innovative ideas and solutions to the industry. Very impressive with the native wallet and super curious about the zchecks to come! Review collected by and hosted on G2.com.

Service is terrible. No sense of urgency to clients needs. Account Rep doesn't reply to emails or calls. Rep needs additional support. Follow thru is lacking, and ultimately leaving clients to figure it out on our own Review collected by and hosted on G2.com.

Processes the health information related data accurately and very useful Review collected by and hosted on G2.com.

Currently No dislikes as such for zelis. Review collected by and hosted on G2.com.

Partnership, Zelis is willing to listen and take criticism which help each other grow. Zelis provides great feedback where both parties can continue to grow and navigate the TPA space Review collected by and hosted on G2.com.

Sometimes it feels like Zelis is going to out grow the industry which could make the partnership erode Review collected by and hosted on G2.com.

They have effective and efficient solutions that meet our business needs. Review collected by and hosted on G2.com.

Nothing to dislike abou Zelis. They meet all of our business needs and are continually developing their products to remain relevant.

Keep continue to do what you do and continue to have these forums. Review collected by and hosted on G2.com.

Zelis is ahead of the game. They are always finding ways to make the member and provider experience better. They product team shows the innovation the company wants. Review collected by and hosted on G2.com.

Their client and customer service is what is lacking. While they do any amazing job on products for member and providers, Zelis needs to start focusing on their clients needs and demands. Customer Sevice needs to be focused on, it's shortfall is prevent further implementation of new products in fear of their customer service. Review collected by and hosted on G2.com.

They are prompt when responding to issues. And they listen to our concerns Review collected by and hosted on G2.com.

Nothing yet that I can think of but I am sure later I can Review collected by and hosted on G2.com.

There are many service options to choose from, but sometimes, it seems to be too many. Their payment services are terrific and easy to use, but adding in all other options becomes overwhelming. Review collected by and hosted on G2.com.

There are many processes with rigid rules that are difficult to work around. My system is very detailed and functions to fit the needs of my clients, so there are times when I cannot accommodate the requirements. Review collected by and hosted on G2.com.