--- title: Zego Reviews meta_title: 'Zego Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 117 reviews by the users' company size, role or industry to find out how Zego works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 117 scale: '5' date_modified: '2026-07-13' parent_category: name: Real Estate url: https://www.g2.com/categories/real-estate --- # Zego Reviews **Vendor:** Global Payments **Category:** [Rental Payment Software](https://www.g2.com/categories/rental-payment) **Average Rating:** 4.4/5.0 **Total Reviews:** 117 ## About Zego Zego is a property management automation company that simplifies cumbersome yet critical workflows for managers and associations. Our modern platform accelerates NOI growth and mitigates risk, helping clients to scale resources, build trust, and make data-backed decisions. From payments and utility management to resident engagement, Zego’s automated workflows seamlessly integrate with leading property management systems giving users real-time and accurate information at their fingertips. The Zego platform consists of: Zego Pay: Collect rent and HOA dues with modern payment software that offers maximum payment flexibility. All payments are automatically digitized whether residents pay online, by check, or with cash. Zego Utility: Maximize recoupment with an automated and comprehensive multifamily and student housing utility management solution for property managers. Zego Mobile Doorman: Maximize recoupment with an automated and comprehensive multifamily and student housing utility management solution for property managers. Learn more about what makes Zego one of the best workflow automation platforms for property management at www.gozego.com. ## Zego Pros & Cons **What users like:** - Users appreciate the **reliable customer support** of Zego, noting prompt responses and helpful assistance when needed. (9 reviews) - Users appreciate the **ease of use** of Zego, enhancing communication and management with tenants effortlessly. (8 reviews) - Users value the **time-saving features** of Zego, enhancing convenience in managing payments and accounts efficiently. (7 reviews) - Users value the **seamless online payment options** from Zego, appreciating time-saving and accurate transactions for tenants. (6 reviews) - Users value Zego for its **seamless payment management** that simplifies tenant transactions and saves time. (6 reviews) - Users value the **time-saving payment processing** of Zego, facilitating seamless online and in-house transaction management. (6 reviews) - Time-saving (6 reviews) - Efficiency (5 reviews) - Users love the **payment convenience** of Zego, making rent processing seamless and allowing online management. (5 reviews) - Easy Setup (4 reviews) **What users dislike:** - Users report **payment issues** that take too long to resolve, leading to confusion and frustration with residents. (7 reviews) - Users experience **communication issues** , with slow response times leading to confusion and operational difficulties. (3 reviews) - Users find the **inefficient processes** of Zego overwhelming and frustrating, hindering the overall usability and speed. (2 reviews) - Users find Zego's **limited customization** frustrating, complicating tasks like adding bank accounts and properties unnecessarily. (2 reviews) - Users find the **lack of customizable reminders** and autopay setup frustrating, impacting effective communication with tenants. (2 reviews) - Users experience **poor customer support** with slow issue resolution, complicating their interactions with Zego's outdated interface. (2 reviews) - Users struggle with **poor usability** in Zego, finding the interface confusing and processes overly complicated and outdated. (2 reviews) - Setup Complexity (2 reviews) - Users experience **slow performance** with communication and login issues, which complicates their property management activities. (2 reviews) - Users report **tenant issues** with Zego, highlighting difficulties in signup, payment inconsistencies, and limited autopay options. (2 reviews) ## Zego Reviews ### 1. Seamless Real-Time Payments and Exceptionally Responsive Support **Rating:** 5.0/5.0 stars **Reviewed by:** Rebecca H. | Commercial RE Accountant, Small-Business (50 or fewer emp.) **Reviewed Date:** June 09, 2026 **What do you like best about Zego?** Zego's seamless integration payment platform not only provides instant transaction processing you can view in real-time, their customer service is extremely responsive when occasional payment errors do occur. I have always resolved any payment issues within 30 minutes or less when reaching out to Zego's customer service center. **What do you dislike about Zego?** I really don't have anything 'negative' to report per se but I would like to see the date range widen when performing historical searches on deposit transactions to assist with deposit reports and/or bank reconciliation research over multiple months. **What problems is Zego solving and how is that benefiting you?** As a Commercial Real Estate professional, Zego's integrated payment platform allows our tenants to make easy online rent payments with ZERO additional admin work to post or process! Zego's integrations with our accounting software receives, posts, & records the rent payments made by our tenants and ultimately deposited into our bank by Zego. This frees up our time to work on other tasks such as leasing and renovations. ### 2. Smooth Rent Manager Integration with Versatile Benefits **Rating:** 4.5/5.0 stars **Reviewed by:** Nicole B. | Regional Manager/Property Manager , Real Estate, Small-Business (50 or fewer emp.) **Reviewed Date:** July 01, 2026 **What do you like best about Zego?** I like how Zego integrates smoothly with Rent Manager & has multiple benefits or functions which property management companies can employ. **What do you dislike about Zego?** The only dislike I have is that Zego was unable to make the necessary adjustments to their system to accommodate posting utility charges for one of our communities that is not on the typical 1st of the month rent cycle. Instead they have to send me the charge file each month & I have to manually import the charges into our software to post to tenant ledgers. **What problems is Zego solving and how is that benefiting you?** Zego handles all of the utility billing & monthly rent statements for a number of my properties. They also handle all of our payment processing of Tenant rent payments. ### 3. Seamless ZEGO Integration with Great Performance and Value **Rating:** 5.0/5.0 stars **Reviewed by:** Ava P. | Bookkeeper Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2026 **What do you like best about Zego?** It was super easy to integrate into our current process. There were no delays or extra steps that made the transition difficult. Using the software is simple! It felt like a small flick of a switch to add into our software program. There have been no issues with performance, and the price point is great! **What do you dislike about Zego?** I have seen no downsides to using ZEGO. Only positives so far! **What problems is Zego solving and how is that benefiting you?** ZEGO saves a lot of time for me and my staff. It automates a lot of our processes to allow us to focus on other responsibilities. ### 4. Reliable Platform, Seamless Integration, and a Supportive Zego Team **Rating:** 5.0/5.0 stars **Reviewed by:** Shelly G. | Associate Vendor Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2026 **What do you like best about Zego?** The Zego platform is reliable and reporting is efficient. The Zego team is competent and informed on the business needs. They are quick to respond to requirements and new implementation requests. **What do you dislike about Zego?** No concerns with the Zego product or team at this time. **What problems is Zego solving and how is that benefiting you?** Zego's online payment service integrated with our software, has resulted in increased product adoption by our clients and their residents who are able to seamlessly manage assessment dues and other fees online, saving time and reducing manual processing. ### 5. Effortless Payment Processing with Outstanding Support **Rating:** 4.5/5.0 stars **Reviewed by:** Amy H. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 12, 2026 **What do you like best about Zego?** I like how user-friendly Zego is; it's fairly simple to find what you're looking for. If something is confusing, customer support is so friendly, easy to reach, and extremely helpful when solving problems. The deposit tracking feature is extremely valuable to me because I don't have to manually enter each deposit every day, saving me a lot of time with accounting. Also, the initial setup was super simple for me. **What do you dislike about Zego?** I have no complaints when it comes to Zego. **What problems is Zego solving and how is that benefiting you?** Zego saves us so much time by automating payment processing, eliminating the need to assist with manual payments, and integrating deposits directly into Rent Manager, making accounting easier. ### 6. Zego Makes Billing and Rent Collection Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Xali M. | Gallery Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2026 **What do you like best about Zego?** I find that Zego has been a great tool for billing and collecting rent payments from tenants. It is a convenient way for them to pay. **What do you dislike about Zego?** I haven't found any downside to using Zego yet. **What problems is Zego solving and how is that benefiting you?** Zego solves the issue of tenants having to call the office just to find out their current balance. ### 7. Seamless Payment Processing with Top-Notch Support **Rating:** 5.0/5.0 stars **Reviewed by:** Kathy T. | Administrative Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2023 **What do you like best about Zego?** I really like how Zego saves us a considerable amount of time and reduces the chances of input errors. This efficiency allows our managers to avoid manually entering payments, which often leads to errors, such as placing payments into the wrong account. With Zego, payments automatically go to the right account, making the process seamless and very easy. This automation grants us more time to focus on interacting face-to-face with our residents instead of being consumed by payment entry tasks. In addition to that, the setup process of Zego was incredibly straightforward due to their step-by-step guidance, making it super easy for us to get started. I also appreciate how Zego has improved its support service over time, addressing previous concerns about response times. Now, I'm very happy with the service they provide. Lastly, Zego's integration with our Rent Manager software works very well, complementing our operational needs. Overall, I am highly satisfied and would recommend Zego without hesitation. **What do you dislike about Zego?** I really just don’t have any complaints! They are doing great! **What problems is Zego solving and how is that benefiting you?** I use Zego to automatically process payments, significantly reducing delinquency and saving time. It prevents input errors and ensures correct account allocation, allowing us to focus on residents rather than manual data entry. **Official Response from Amatece Stock:** > We’re thrilled to hear that Zego has improved your payment process. Our number one goal is to save your team time 🙌. It’s also great to know that your residents appreciate various payment options, whether online, autopay, or in-store cash payments. Flexibility for residents is a key focus, so we’re glad it’s benefited your community. We also appreciate your critical feedback regarding customer support response times. We understand how important it is to get timely assistance, especially for payment-related concerns. Please know that we’re actively working on improving our support processes to ensure you get the help you need when you need it. Thank you for trusting Zego to handle your payments and sharing how we’ve positively impacted your workflow. If there’s anything we can do to further enhance your experience, don’t hesitate to reach out! ### 8. Easy to use product that integrates well with Rent Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Ally I. | Property Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 05, 2024 **What do you like best about Zego?** The ease of invoicing and the integration. I also love the time saved! **What do you dislike about Zego?** I really don't have complaints about Zego. **What problems is Zego solving and how is that benefiting you?** Zego is simplying our payment portal and making it easy to process and apply payments, as well as handle NSF payments. They also provide easy reporting that helps me find the information I need quickly. **Official Response from Amatece Stock:** > Thank you for sharing your experience, Ally! We’re so pleased to hear that Zego’s invoicing features and integration with Rent Manager are making things easier for you. Simplifying the payment process is a key priorities for us, so it's wonderful to know that you’re finding value in our payment solution. It’s also great to hear that our reporting tools are helping you access the information you need quickly and efficiently. We hope that makes your day a little bit easier! We appreciate your kind words and are glad that Zego is meeting your needs without any issues. Thank you for choosing Zego, and we’re here to support you whenever you need us! Thanks, Ama ### 9. Easy Online Tenant Payments with Fast, Helpful Support!! **Rating:** 5.0/5.0 stars **Reviewed by:** sherry S. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2026 **What do you like best about Zego?** Being able to let tenants make their own payments online is great. And if there’s ever an issue, they help you right away. **What do you dislike about Zego?** I can’t think of anything at the moment. So far, I don’t have any complaints, concerns, or dislikes. **What problems is Zego solving and how is that benefiting you?** Right now, what matters most is making things easier for our tenants. ### 10. Easy to Use with Instant Payment Recording **Rating:** 5.0/5.0 stars **Reviewed by:** Carson N. | Community Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 12, 2026 **What do you like best about Zego?** Easy to use and reporting of payments immediately inside of software program is a plus. **What do you dislike about Zego?** There isn't anything I don't like about Zego. **What problems is Zego solving and how is that benefiting you?** Saves us time by not having to physically collect payments, input payments and hand write receites. ### 11. Low Cost, Easy to Use, and Backed by Great Customer Service **Rating:** 4.0/5.0 stars **Reviewed by:** Angie N. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 12, 2026 **What do you like best about Zego?** Low cost. Easy to use. Great customer service. **What do you dislike about Zego?** Software is a little outdated for check scanning system. **What problems is Zego solving and how is that benefiting you?** Eliminated most manual deposits with check scanning and online payment options. ### 12. Effortless Payment Management with Zego **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** June 12, 2026 **What do you like best about Zego?** I find Zego very easy to use, which makes managing payments and accounting tasks much simpler. The ease of collections is a major benefit for me. I appreciate how straightforward the initial setup was and really like using the Epay feature. My positive experience with Zego is reflected in how likely I am to recommend it to others. **What do you dislike about Zego?** I don't like the slow payouts with Zego. I think faster payouts would make a big difference. Also, I'd appreciate faster reconciliation. **What problems is Zego solving and how is that benefiting you?** I use Zego for automatic accounting and it eases collections, making payments seamless. ### 13. Outdated Interface and Confusing Processes Undermine any value the might have **Rating:** 0.5/5.0 stars **Reviewed by:** Moshe W. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2025 **What do you like best about Zego?** Their funding is vary timely, usually a day or two. **What do you dislike about Zego?** The user interface is very limited and confusing. If you use Zego frequently and want to add new bank accounts or properties, the process becomes overwhelming and unnecessarily complicated. Rather than providing a straightforward way to add a property or bank account, the system requires you to upload an Excel sheet—which isn’t even available on the user portal. You have to either save the file yourself or request it each time. After that, you’re left waiting an uncertain amount of time for someone to manually add your bank information to your Zego account. Overall, the entire Zego interface feels outdated, like a system from the early 2000s that no one has bothered to modernize. **What problems is Zego solving and how is that benefiting you?** The process involves collecting payments and depositing them into the designated bank account, while simultaneously recording each payment for the tenant. ### 14. Easy to Use with Helpful Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** June 12, 2026 **What do you like best about Zego?** It's easy to use and the customer service has been helpful in the rare situations when it is needed. **What do you dislike about Zego?** The third party integrations are great, but can be a little glitchy **What problems is Zego solving and how is that benefiting you?** We used to process over 600 checks a month, Zego has cut that more than half and saves us hours of work! ### 15. Easy to Navigate with Helpful Support, but there are some system issues **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** June 12, 2026 **What do you like best about Zego?** It is a very easy website to navigate, and the customer service department is very helpful. **What do you dislike about Zego?** You never know there is a system issue on the website until you call, which causes significant delays when depositing payments electronically. **What problems is Zego solving and how is that benefiting you?** Zego is helping me electronically deposit payments and maintain accurate records of my clients' payments. ### 16. Quick, Affordable, and Convenient for Tenants **Rating:** 5.0/5.0 stars **Reviewed by:** Sherry S. **Reviewed Date:** December 10, 2025 **What do you like best about Zego?** I like Zego for the convenience it provides to tenants, allowing them to pay online instead of dropping off. I also appreciate that the fees are easy on the pockets for us and our residents. It's quick, easy, and affordable, and the setup was very easy for my team. **What do you dislike about Zego?** I would have said it all works well except I just had an issue, and it's not resolved yet. It used to take only a few hours and now it's almost a week for them to be resolved. Resolving money issues should not take a week. Maybe these issues need to be prioritized instead of putting them in order. **What problems is Zego solving and how is that benefiting you?** I use Zego for property management. It allows tenants to pay online, which is convenient and avoids drop-offs. Zego is quick, easy, affordable, and its fees are budget-friendly for both us and our residents. ### 17. Really helped modernize our company. **Rating:** 4.5/5.0 stars **Reviewed by:** Cola W. | FINANCE MANAGER, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2025 **What do you like best about Zego?** We are a small non-profit who continues to expand without hiring new staff. Using zego helped to reduce the foot traffic in the office and helped keep tenants honest about when payments were made and how can offer moe payment options. The deposits are automatic and accurate saving me time as well. **What do you dislike about Zego?** I want to be able to set up autopay for the tenant but seems we are unable to so. **What problems is Zego solving and how is that benefiting you?** Less foot traffic to the office allows more time for staff to be more productive without feeling overwhelmed during a company growth spurt. ### 18. Easy Account Setup and Hassle-Free Payment Returns **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2026 **What do you like best about Zego?** easy to create accounts and even return payments when needed **What do you dislike about Zego?** fees for expedite payments, per comments from some of them **What problems is Zego solving and how is that benefiting you?** Zego has solved all the small issues we have had throughout the years ### 19. Quick, Convenient Rent Payments for Residents **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2026 **What do you like best about Zego?** Helps our residents pay their rent and other charges quickly. **What do you dislike about Zego?** It doesn’t show up on our ledgers immediately, which is frustrating. Also, the fees seem a bit high. **What problems is Zego solving and how is that benefiting you?** NSFs are handled promptly. ### 20. Great company to use for utilities! **Rating:** 5.0/5.0 stars **Reviewed by:** N M. | Community Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2025 **What do you like best about Zego?** The graphs and charts in Zego are easy to read, which helps me keep better track of my residents' utility usage. I also really appreciate being able to reach out through chat directly on the website—it’s a great feature. **What do you dislike about Zego?** So far, I have enjoyed everything about Zego's program that I have explored. I'm looking forward to discovering everything else Zego has to offer. **What problems is Zego solving and how is that benefiting you?** Now, I can more easily monitor my residents' utility usage without the hassle of checking multiple sites or locations. Everything I need is conveniently gathered in one place. ### 21. Seamless Accounting Integration for Rent Management **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** June 20, 2026 **What do you like best about Zego?** I like that Zego works seamlessly with my rentmanager and helps me keep the accounting clear. This is really beneficial because otherwise, accounting would be a mess. **What do you dislike about Zego?** Nothing **What problems is Zego solving and how is that benefiting you?** I use Zego to collect rent, and it works seamlessly with my manager, keeping the accounting clear and organized. Otherwise, accounting would be a mess. ### 22. Smooth Rent Management, Needs Better Support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2026 **What do you like best about Zego?** I find Zego makes receiving tenant rent very easy and sending payments to owners smooth. I also appreciate the ability to refund payments to tenants efficiently. After the initial setup, everything runs smoothly. **What do you dislike about Zego?** Customer support isn't that helpful. **What problems is Zego solving and how is that benefiting you?** Zego enables us to receive tenant rent easily, smoothes sending payments to owners, and simplifies refunding payments to tenants. ### 23. Fantastic For Community Management **Rating:** 5.0/5.0 stars **Reviewed by:** Amy D. | Regional Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 09, 2025 **What do you like best about Zego?** Zego is integrated with our Rent Manager software so there is not conflicting information for resident billings or payments. It is easy to use. The knowledge base articles and the how to videos have helped our community managers to learn a little bit at a time. This is helpful so new managers are not overwhelmed with too much information at once. Anytime we need help from Zego, their support team is quick to respond and resolve things for us. We use it everyday and rarely encounter hiccups. **What do you dislike about Zego?** I have not come across anything negative with the Zego suite. All of it is great for us! **What problems is Zego solving and how is that benefiting you?** Real time results for payments and billings eliminates delays. This is great for our residents and property managers so they have current information.. ### 24. How bringing Zego into our company for better rent collections **Rating:** 5.0/5.0 stars **Reviewed by:** Glenda O. | Accountant, Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2025 **What do you like best about Zego?** Having the hand-off collection of rents each month so I can focus on other areas and get them running smoother. Zego has been a life changer with rent collections. Our company doesn't to worry about adding late fees to the tenants' accounts because it is an internal feature processed through the program. **What do you dislike about Zego?** Not that it's Zego's fault, but with the first time rent collection we had multiple tenants ask why their funds had not been taken from their accounts or that they were in pending mode. They thought the funds come directly out on the day they hit their accounts. **What problems is Zego solving and how is that benefiting you?** The tenants had gotten to where they were paying anytime, they wanted, and we needed to get that under control. ### 25. User Friendly Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Xali M. | Leasing Agent / Office Manager, Enterprise (> 1000 emp.) **Reviewed Date:** July 28, 2025 **What do you like best about Zego?** ZEGO is a time saving tool that makes it easy to communicate with tenants through the chat function. Great tool for sending bills, payment reminders and account balances. The digital tools are wonderful, and there is always help available if you need it. Easy to understand graphs that help me keep track of resident's utility use. It is also a nice way to access NSF information. **What do you dislike about Zego?** I haven't come across anything negative lately while using ZEGO. It has been an all-around helpful tool. **What problems is Zego solving and how is that benefiting you?** Zego has streamlined our billing process immensely. Rental payments are easy to make without having to come into the leasing office with check or money order. ### 26. Zego offers Efficiency and accuracy **Rating:** 5.0/5.0 stars **Reviewed by:** Venus G. | Property Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2025 **What do you like best about Zego?** How easy it is to use even with all the features offered. The digital tools offered improves data access, collaboration and revenue, but if you get stuck Customer support is always available and always helpful and friendly **What do you dislike about Zego?** There are some months with a delay when residents receive their bill and the charges are not current because the statement was sent out prior to the resident making a payment, which is not at the fault of zego. as an example, residents will make at payment at 10 am then receive their statement that afternoon by 2pm and complain of their payment not reflecting I understand in this state it is mandatory to ensure residents receive statements however, it causes more unnecessary issues **What problems is Zego solving and how is that benefiting you?** Accuracy in third party billing Removed the unnecessary stress and created additional free time to focus on other urgent issues ### 27. Very user friendly! **Rating:** 5.0/5.0 stars **Reviewed by:** Tisa M. | Financial Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2025 **What do you like best about Zego?** An amazing product offering customers the time-saving ability to make payments & manage their accounts online. It works seamlessly with Rent Manager & allows payments to be processed in-house as well, for those customers that prefer talking to a person, or aren’t as comfortable with online technology. Customer support is always fast & helpful, when needed. And new products & features are being offered all the time. **What do you dislike about Zego?** There’s not much to dislike. There have been a few instances of payments showing as being declined because of an error, but then a customer will call back later with evidence that the payment did go through. But Zego has always been fast & helpful in tracking the payment down & getting it refunded in a timely manner. **What problems is Zego solving and how is that benefiting you?** It allows customers to pay online at their convenience at anytime. It also allows them to setup their own Auto Pay & make changes when needed. This increases timely payments & lessens the amount of collections that need to be pursued. ### 28. Lots of great applications for apartments **Rating:** 4.0/5.0 stars **Reviewed by:** Clare J. | Assistant Manager, Enterprise (> 1000 emp.) **Reviewed Date:** February 11, 2025 **What do you like best about Zego?** We use Zego mobile doorman at the property I am at and it's great to remove the burden of manually scheduling clubroom reservations, guest suites, and other items. allowing residents to self-schedule items while still being able to track which charges we need to apply for rooms makes it an easier process. Making it so that there was only 1 mobile doorman in the app store, instead of different companies' "versions" makes it easy to integrate with our Yardi system and not struggle to log in. **What do you dislike about Zego?** We had to turn on "request to reserve" because we weren't receiving notifications of reservations being made, which meant we didn't know when to apply charges for rooms and whatnot. It seems like now residents are having trouble making any reservations, which is putting the burden back on the already small onsite team. There has been an increase in difficulties with logging into the portal, which requires IT tickets. The turn-around time has not been the quickest, which is needed in a high-demand environment like property management. **What problems is Zego solving and how is that benefiting you?** Zego is helping remove burdens from the onsite team that involve room reservations (clubroom, guest suite), loading zone/loading elevator reservations, and guest parking. The calendar format makes it easy to track without having to create our own calendar with the risk of user error when creating and managing events and reservations. ### 29. So Far So Good! **Rating:** 3.5/5.0 stars **Reviewed by:** Bre E. | Community Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2025 **What do you like best about Zego?** I appreciate that the utility billing is handled by Zego so I do not have to add it to my list of many things to do! They have very good response time to questions/issues. **What do you dislike about Zego?** It has created a little confusion with residents. The onboarding process for me personally went well, but it would have helped to have some onboarding information that was presented to residents. Some of them are still confused why they receive what they perceive to be a paper bill when it's just their statement as the payments are integrated into our property management software. **What problems is Zego solving and how is that benefiting you?** Streamlining and saving time. ### 30. Great for Business, Great for Tenants **Rating:** 5.0/5.0 stars **Reviewed by:** Xali M. | Leasing Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2025 **What do you like best about Zego?** ZEGO is definitely a win/win for landlords and tenants alike. It is such an easy no hassle way for tenants to make payments. I would highly recommend it to everyone. **What do you dislike about Zego?** I don't believe that there are any downsides to using ZEGO. We have had a lot of success with it. **What problems is Zego solving and how is that benefiting you?** ZEGO is solving the guess work for tenants on where to pay their bill with an easy online tool. It reminds them to pay their rent on time and lets them access how much they owe. This makes the non-payments decrease by a noticeable amount each month. ### 31. ZEGO APP A LIFESAVER! **Rating:** 5.0/5.0 stars **Reviewed by:** Juan G. | Assistant Property Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2025 **What do you like best about Zego?** I love the way it allows for online payments and less hassle with the checks or money orders. With Zego it's just a click away and you paid your rent simple as that, **What do you dislike about Zego?** You have to call them first to get account number for you to setup the online account. **What problems is Zego solving and how is that benefiting you?** No more waiting on checks to clear or dealing with delinquent rent. With Zego you give the tenants the incentive to want to pay their rent on time with the boost it gives to your credit score. ### 32. I love the flexibility with ZEGO to get current information, especially NSF information! **Rating:** 5.0/5.0 stars **Reviewed by:** Denise C. | Community Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2025 **What do you like best about Zego?** I love how quickly we get NSF information! **What do you dislike about Zego?** Unfortunately when residents use Zego through their checking account, we do have several that do NSF every month because the resident assumes once they enter their information for payment, its a done deal. What they don't realize is it takes as long as processing a check would to clear, thus resulting sometimes in NSFs. **What problems is Zego solving and how is that benefiting you?** Getting our NSF information and deposit information quickly! ### 33. Collections Manager **Rating:** 3.5/5.0 stars **Reviewed by:** Michelle S. | Collections Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2024 **What do you like best about Zego?** The integration between Zego and Rent Manager is a game changer when it comes to tenant payments. We have a high volume of units, and the tenant web access portal/Zego integration has saved us so much time processing physical check payments. Even the specific scanner to process any checks directly into a tenant ledger/record has contributed to more efficient workflows. **What do you dislike about Zego?** We have integrated the option of a lockbox as well, and we have not been as satisfied with how payments are decisioned on the Zego side. There are a lot of inconsistancies with how payments are approved/rejected by the Zego/Check + Alt team each month. This is frustrating and slows down the process. We also wish there was a way to use the Zego check scanner to deposit miscellaneous checks (not attached to a tenant ledger). We'd like to be able to eliminate our bank specific check scanners by using the Zego scanner to deposit any checks to be recorded directly to the deposit table, and we can create our journals as needed to report back to the bank register/GL. **What problems is Zego solving and how is that benefiting you?** No longer have to process 100s of checks in office - electronic payments are now streamlined with reporting directly integrated into our accounting/tennat ledger reporting. **Official Response from Amatece Stock:** > Michelle, We’re thrilled to hear that Zego’s integration with Rent Manager has been so effective for your team. Nothing makes us happier than removing paper checks from our customers’ offices! Yee haw! More than that, we appreciate your critical feedback regarding the lockbox payment process and the inconsistencies you’ve experienced. We understand how frustrating this can be and how it can slow down operations, especially for a power user like you. We will share your notes with our product team for review, but we also encourage you to contact customer support if you haven’t already to see if they can help you resolve some of these issues. Thank you again for sharing your thoughtful feedback. Please don’t hesitate to let us know if there’s anything else we can do to support you. ### 34. Good product for payment collection and they have other services **Rating:** 4.5/5.0 stars **Reviewed by:** Brady R. | Property Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 27, 2024 **What do you like best about Zego?** Working with student housing it helps having a platform that intergrates well with our resident portal for residents and guarantors to submit payments. They have good support, and are coming out with a range of other services that could enhance the resident experience. **What do you dislike about Zego?** It would be great if reminder emails that Zego sends out were customizable to where we could direct residents to our resident portal, as opposed to the ZEGO reminders directing residents outside of the portal. **What problems is Zego solving and how is that benefiting you?** Zego is coming out with new features that could make it a versatile tool, among those are a work order management system, which could be great for helping our residents and maintenance team with tracking and responding to work orders. **Official Response from Amatece Stock:** > Hi Brady, Thank you for taking the time to share your thoughtful feedback. We’re delighted to hear that Zego has been a helpful platform for payment collection. The student housing has unique challenges and needs so it's great to know that our integration with your portal has been beneficial for both student residents and their guarantors. It’s also great to hear that you’re finding value in our support team, we think they are awesome too! We also appreciate your critical feedback and suggestion regarding the customization of reminder emails. Feedback from power users like yours is invaluable as we continue to improve our services. I will pass this along to our counterparts on the solutions team. If you haven't already, I encourage you to reach out to our customer support team. They may be able to help you with this request and if not, they can also provide feedback to our solutions team. We’re excited to continue delivering new tools & enhance our existing offerings. We aim to make Zego an even more versatile solution for your team and residents. If you ever have additional feedback or suggestions, we’d love to hear from you! Thank you again for choosing Zego, and we look forward to supporting you and your community. ### 35. Zego is a Game Changer! **Rating:** 5.0/5.0 stars **Reviewed by:** Linda S. | Accounts Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2025 **What do you like best about Zego?** I love Zego because it frees up my time to work on other things. **What do you dislike about Zego?** I don't have any dislikes. I am quickly informed of payments or NSFs. **What problems is Zego solving and how is that benefiting you?** We have about 400 tenants. Right now about 30% process their payment directly through Zego. Now we are going to start letting Zego process the checks and money orders we scan in ... so no more trips to the bank. ### 36. Expert Software, Caring People **Rating:** 5.0/5.0 stars **Reviewed by:** Brittany Marie G. | Intake Clinician (Vendor), Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2024 **What do you like best about Zego?** Fast responses to issues, thorough customer support team, spooky smart analytics. **What do you dislike about Zego?** High service charges on one-time payments get a lot of complaints. I know the goal is to redirect customers to Auto-pay methods to save money. Not always practical depending on the nature of business transaction. Difficult for parents who don't always have access to portal. Tons of confusion but thankfully, we are able to take money orders on occassion. Several nasty phone calls related to limited options on making payments when having difficulty navigating the payment options. SHOULD be obvious, but they struggle. Lastly, there seems to be a substantial amount of duplicate auto-pays that can draft simultaneously. Not sure if you already have this, but if possible, please alert residents/guarantors when they already have an existing auto-pay and set up a new one. Could avoid lots of service tickets for void/refund. Truly, not much to complain about for you guys. Awesome work all the way around. **What problems is Zego solving and how is that benefiting you?** Allows residents to make payments without coming into the office, bringing multiple checks or money orders throughout the day and running several payment batches damn near hourly. Allows residents to make payments after hours, over weekends, holidays, in bulk, for specified amounts, and at their own convenience. ### 37. Onboarding a bit rough **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2025 **What do you like best about Zego?** It's super helpful being able to see almost everything in one place. That said, there's definitely some room to improve the experience with end users in mind. **What do you dislike about Zego?** Communication tends to be on the slower side, with a 48-hour response time often considered quick. There's definitely room for improvement here. **What problems is Zego solving and how is that benefiting you?** Billing-being to see before residents receive and fix any potential issues before hand. ### 38. User friendly, convenient and residents love it. **Rating:** 5.0/5.0 stars **Reviewed by:** jazmine t. | Assistant Property Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 13, 2024 **What do you like best about Zego?** Zego has allowed our building to be a true community with the resident bulletin board, while also allowing us to assist our residents in a quick and timely manner. Residents love communicating with our concierge team 24/7 with the chat feature as well as reserving amenities. Everything is in one centralzied place allowing residents to find what they need with ease. Overall we have been realy satisfied with both the app and integration process. **What do you dislike about Zego?** I do wish there was a way to reserve amenities a lot quicker, if there was an approve button or if it was just a little more user friendly from a staff perspective as well as post a charge for the event to the residents portal. Not sure if this is possible but would be cool. **What problems is Zego solving and how is that benefiting you?** Zego has helped solve a number of problems like how amny systems we use, it was hard to just have them all scattered but Zego has allowed us to have everything in one place allowing residents to find what they need quickly and to avoid confusion. ### 39. Mobile Doorman was a game changer. **Rating:** 5.0/5.0 stars **Reviewed by:** Jered L. | Director of Business Development, Real Estate, Mid-Market (51-1000 emp.) **Reviewed Date:** July 08, 2022 **What do you like best about Zego?** There are many benefits to the zego family of products, the level of integration with leading PMS companies is a large one. We have been clients of Zego's Paylease platform since 2013 and their Mobile Doorman platform since 2017, the growth and advancements to their products have been wonderful. They continue to expand the integrations into more areas and subsequently support more API's making for a more cohesive experience for our teams and residents. **What do you dislike about Zego?** As with most third-party solutions (those not directly connected to our core software), there are items that must be managed from outside the core solution. If one is not well versed in how systems should be communicating, things can be missed. **Recommendations to others considering Zego:** Really compare what you find out in the market, Zego's products in many cases are market-leading without market-leading expense. **What problems is Zego solving and how is that benefiting you?** There are multiple areas where Zego's solutions have benefitted. By far my favorite program Zego offers is Mobiledoorman. This was a game-changer for us, this product allowed us to drop multiple other under-performing products and focus our resident communication and to an extent bolster our retention via their interface. The UX is white label so each of our communities are individually branded yet user experience is mirrored across our portfolio. This is very valuable when staff moves from asset to asset. ### 40. Great service for property managers! **Rating:** 5.0/5.0 stars **Reviewed by:** Christina Y. | Property Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2024 **What do you like best about Zego?** Less foot traffic in the office due to it mnimizing the need for tenants to use money orders as form of payment. Less risk of theft or lost money orders. Customer support responds quickly and the setup process was a breeze. This service is used multiple times a week with our tenants and sends us daily updates. **What do you dislike about Zego?** Need to sync with Yardi with new move ins to send automatic e-mails with enrollement. **What problems is Zego solving and how is that benefiting you?** Minimizing checks and money orders as forms of rent payment. **Official Response from Amatece Stock:** > Thank you, Christina, for sharing your thoughts on your experience with Zego. Your feedback is invaluable to us. We've taken note of your suggestion to sync new move-ins with Yardi and have passed it to our product team for consideration. We are delighted to hear that our payment solution has improved payment security and reduced money order processing. We hope it has lightened the load on your team and that you all can focus your energy on the things that excite and drive the business! Thanks again; we appreciate your business! The Zego Team ### 41. ZEGO **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** June 13, 2024 **What do you like best about Zego?** Zego allows for quick payments from residents. This is useful when we have over 2000 people paying rent a month. Zego also post directly to our financial system which is very helpful. The website is very simple to use and allows for quick block, refund, etc. There are so many option with Zego, rather you use them all or not, this system is very useful. Customer support is always avilable and allows for you to ask any questions you need. **What do you dislike about Zego?** Zego is great for the most part. There are a couple issues when it comes to posting in our system, sometimes the dates at the end of the month are incorrect or the accounts are incorrect but its a super easy fix. **What problems is Zego solving and how is that benefiting you?** Zego allows for residents pay online which allows for our onsite managers to spend more time assisting residents directly with their needs. ### 42. Reliable Customer Service Product **Rating:** 4.0/5.0 stars **Reviewed by:** Pia A. | Associate Director, Multifamily, Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2024 **What do you like best about Zego?** The variety of products offered that allow us to pass on additional services to our customers for an improved end-user experience. **What do you dislike about Zego?** Zego could improve their mobile app offerings for their products so property management users can access them from anywhere. **What problems is Zego solving and how is that benefiting you?** We use Zego for Mobile Doorman and move-in inspection reports and we are very happy with the quality of service. We are considering moving all our properties to Mobile Doorman. **Official Response from Amatece Stock:** > Pia, Thank you for your thoughtful feedback! We're excited to hear that you value Mobile Doorman and that it has enhanced the experience for your residents. It's fantastic that you're pleased with the quality of service provided by Zego. We appreciate your trust in considering moving all your properties to Mobile Doorman! Regarding your feedback on the mobile app, we're happy to share that we've recently released an update for the Mobile Doorman Staff App, which is now available for download. This update includes enhanced features to the package management process, allowing you to manage the process more efficiently from anywhere. We encourage you to watch the video we’ve prepared to learn more about the new capabilities: https://gozego.wistia.com/medias/iarukjorfq We’re also continuously building out the functionality for the staff mobile app, so be sure to stay tuned to our Mobile Doorman Digest for the latest updates and improvements. Thank you for your continued support and for choosing Zego to help elevate your community living experience! Thanks! Ama ### 43. Zego for Resident Payments **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** March 19, 2024 **What do you like best about Zego?** We use Zego for processing resident payments, which allows our customers to use a variety of payment methods we would not otherwise be able to accept. Zego integrates with our management software and automatically updates the resident's account. Zego Customer service is very responsive and has guided us through some integration issues. **What do you dislike about Zego?** Users sometimes forget to turn off their automatic payments. But Zego has implemented the refund button so that has become easier to correct. **What problems is Zego solving and how is that benefiting you?** Processing receipts from our tenants, reducing our workload in the office and providing payment options for our tenants. **Official Response from Amatece Stock:** > Thank you for sharing your experience! We're so glad to hear that Zego has been valuable in processing resident payments and providing a variety of payment methods that integrate seamlessly with your management software. It's great to know that our automatic updates are helping to keep residents' accounts current with minimal effort on your end. We also appreciate your feedback regarding the automatic payments. We understand how important it is for residents to have control over their payments, and we're pleased that the refund button has made it easier to manage these situations. Your input is crucial as we continuously refine our services. Thank you for choosing Zego, and we're excited to keep supporting your team and residents! Thanks, Ama ### 44. Zego- Paylease **Rating:** 5.0/5.0 stars **Reviewed by:** Rebeca L. | Community Director, Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2024 **What do you like best about Zego?** Zego allows our Residents to seamlessly utilize the app. They are also able to communicate with us using the Mobile Doorman app as well. Most residents enjoy the ability send pictures with their requests, where other apps do not have the capability. **What do you dislike about Zego?** The Mobile doorman app sends welcome messages to prospects when the messaging is disabled. **What problems is Zego solving and how is that benefiting you?** Payments ### 45. Zego - Mobile Doorman **Rating:** 5.0/5.0 stars **Reviewed by:** Tony M. | Community Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2024 **What do you like best about Zego?** Zego - Mobile Doorman has given us a great way to exchange communication with our residents. This gives our residents a great pathway to reach out to our leasing office aboutrent payment issues, maintenance issues, packages and any safety concerns. This also allows us to send out bulk messages to every resident or direct messages to a specific resident. This Mobile Doorman keeps us ahead of our competition. **What do you dislike about Zego?** Due to the limited use we have with Zego, we have nothing to dislike. **What problems is Zego solving and how is that benefiting you?** The communication aspect it gives to our a residents is a huge asset. ### 46. Zego is a Gold Mine! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2024 **What do you like best about Zego?** Zego (formerly PayLease) is a remarkable addition to our office accessibility; making available an online pay site for our customers makes everyone's lives much easier! Being able to process payments in the office instead of going to the bank is such a time saver! The accuracy of the system is very impressive. The help that is available through the very knowledgeable staff really puts my mind at ease knowing any problem can be resolved very quickly and accurately. Zego is a GOLD M INE! Thank you! **What do you dislike about Zego?** I cannot think of any downsides to Zego! **What problems is Zego solving and how is that benefiting you?** Daily processing of payment/checks with ease and accuracy. Accurate reporting of finances to our customers. ### 47. Our Multifamily Highrise would not function with out it! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** June 13, 2024 **What do you like best about Zego?** Zego has been instrumental in ensuring our tenants receive their packages on time in our high-rise building. Before Zego, managing the influx of deliveries was chaotic and time-consuming. Now, with Zego's efficient system, package handling is streamlined, reducing delays and ensuring tenants get their deliveries promptly. This improvement has greatly enhanced tenant satisfaction and simplified our daily operations. **What do you dislike about Zego?** While Zego has brought many improvements to our operations, there are a few areas that could use enhancement. The user interface, although functional, can be somewhat unintuitive and could benefit from a more modern design. Additionally, the notification system occasionally misses updates, which can cause some confusion for both staff and tenants. Lastly, the integration with other property management tools isn't as seamless as we'd hoped, requiring extra manual steps to keep everything in sync. **What problems is Zego solving and how is that benefiting you?** Zego has been instrumental in ensuring our tenants receive their packages on time in our high-rise building. Before Zego, managing the influx of deliveries was chaotic and time-consuming. Now, with Zego's efficient system, package handling is streamlined, reducing delays and ensuring tenants get their deliveries promptly. This improvement has greatly enhanced tenant satisfaction and simplified our daily operations. ### 48. Property Management company using Zego for tenant payments **Rating:** 4.0/5.0 stars **Reviewed by:** Lorie R. | Senior Property Accountant, Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2024 **What do you like best about Zego?** I like the Zego reports. They are easy to read and find needed information. Their support has been prompt and helpfull. I also like the ease of returning payments when necessary **What do you dislike about Zego?** The bank deposits made by Zego do not always match the batch posted in our software. We cannot manually enter bank account information, it has to be entered by Zego. **What problems is Zego solving and how is that benefiting you?** When we have issues Zego promptly addresses them, although sometimes they cannot solve them. **Official Response from Amatece Stock:** > Thank you for sharing your detailed feedback! We’re glad to hear that you find our reports easy to use and that our support team has been helpful. It’s also great to know that returning payments has been a positive experience for you. We also appreciate your constructive feedback regarding bank deposits not always matching the batches in your software and the inability to enter bank account information manually. Your insights are invaluable as we work to refine and improve our services. We’ll certainly consider these points as we continue to enhance our platform. While we strive to address every issue promptly, we understand that there may be times when not everything is fully resolved, and we appreciate your patience. Please know that we’re committed to continuously improving our service and finding better solutions for our clients. Thank you for choosing Zego and for helping us better serve you through your feedback. We’re here to support you, so don’t hesitate to reach out if there’s anything more we can assist with. -The Zego Team ### 49. I really like this program, but there is definitely room to improve. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2024 **What do you like best about Zego?** I like how easy the app makes it for me to post and collect RSVPs for resident events. It's also very easy to communicate with residents through the chat function. Disclaimer: This review was collected with the promise of rewards on Zego Champions. **What do you dislike about Zego?** There are frequent tech issues and bugs for residents. These happen most often when there is a new update. **What problems is Zego solving and how is that benefiting you?** Zego allows us to manage incoming packages, resident events, work orders, and resident communication. ### 50. Zego is amazing! Very easy to utilize for property management. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** February 04, 2025 **What do you like best about Zego?** Digital walk throughs for residents, Customer Support, and ease of use! **What do you dislike about Zego?** There is nothing that I dislike about Zego! **What problems is Zego solving and how is that benefiting you?** We have no problems with the software. ## Zego Discussions - [Does ZEGO PayLease charge a fee?](https://www.g2.com/discussions/does-zego-paylease-charge-a-fee) - 2 comments - [Is ZEGO the same as PayLease?](https://www.g2.com/discussions/is-zego-the-same-as-paylease) - 3 comments - [View Zego pricing details and edition comparison](https://www.g2.com/products/gozego/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-15+17%3A12%3A23+-0500&secure%5Bsession_id%5D=fe0c905f-ce83-4371-a5ae-0f4d43e81ee3&secure%5Btoken%5D=2a40c25e3e1bd580b7e760c7417ed0e0a265bf96ec95d4fdf029ce931a2391dc&format=llm_user) ## Zego Integrations - [FRONTSTEPS](https://www.g2.com/products/frontsteps/reviews) - [Rent Manager](https://www.g2.com/products/rent-manager/reviews) - [ResMan](https://www.g2.com/products/resman/reviews) - [Yardi Voyager](https://www.g2.com/products/yardi-voyager/reviews) ## Zego Features **Leasing** - Document Management **Communication** - Mass Communication - Calendar - Member Notifications - Digital Bulletin Board **Platform Interoperability** - Pre-Built Connectors **Building Operations** - Maintenance Service Requests - Property Inspections - Service Portals - Building Announcements - Resource Reservations **Member Management** - Member Profiles - Member Database **Platform Additional Functionality** - Payment - Portal - Mobility **Accounting** - Property Accounting - Online Payment - Dashboards **Property Management** - Payment Gateway - Maintenance Requests - Property Management Tools - Community Association Management **Platform Performance** - Reporting **Operations** - Tenant Portal - Integration with Rental Payment Solution - Lease Application Management - Amenity Management - Maintenance Management **Agentic AI - Property Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Zego Alternatives - [AppFolio](https://www.g2.com/products/appfolio/reviews) - 4.6/5.0 (1,021 reviews) - [Innago](https://www.g2.com/products/innago/reviews) - 4.8/5.0 (679 reviews) - [Yardi Breeze](https://www.g2.com/products/yardi-breeze/reviews) - 4.1/5.0 (359 reviews)